Troubleshooting - Samsung PS-42C430 User Manual

Other Information
If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit "www.
samsung.com," then click on Support, or contact the call centre listed on the back-cover of this manual.
Issues
The TV image does not look as good as it
did in the store.
The picture is distorted: macro block error,
small block, dots, pixelization
Colour is wrong or missing.
There is poor colour or brightness.
There is a dotted line on the edge of the
screen.
Picture is black and white.
When changing channels, the picture
freezes or is distorted or delayed.
There is no sound or the sound is too low
at maximum volume.
The picture is good but there is no sound.
The speakers are making an inappropriate
noise.
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English

Troubleshooting

Solutions and Explanations
• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or Component
cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Antenna connection: Try HD stations after performing Auto programme.
✎
Many HD channels are up scaled from SD(Standard Definition) contents.
• Adjust the Cable/Set top box video output resolution to 1080i or 720p.
• Make sure you are watching the TV at the minimum recommended distance based on the size and
definition of the signal.
• Compression of video contents may cause picture distortion especially in fast moving pictures such
as sports and action movies.
• Low signal level or bad quality can cause picture distortion. This is not a TV issue.
• If you're using a component connection, make sure the component cables are connected to the
correct jacks. Incorrect or loose connections may cause colour problems or a blank screen.
• Adjust the Picture options in the TV menu. (go to Picture mode / Colour / Brightness / Sharpness)
(p. 10)
• Adjust Energy Saving option in the Setup menu (p. 14).
• Try resetting the picture to view the default picture settings. (go to
• If the picture size is set to Screen Fit, change it to 16:9 (p. 11).
• Change cable/set top box resolution.
• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of
component input 1 on the TV.
• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until
the cable box reboots. It may take up to 20 minutes.
• Set the output resolution of the cable box to 1080i or 720p.
• Please check the volume the of external device connected to your TV.
• Set the Speaker Select option to TV speaker in the sound menu (p. 13).
• If you are using an external device, make sure the audio cables are connected to the correct audio
input jacks on the TV.
• If you are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your TV).
• If you are using a DVI to HDMI cable, a separate audio cable is required.
• Deactivate the SRS function if you are setting the volume to over 30.
• If your TV has a headphone jack, make sure there is nothing plugged into it.
• Check the cable connections. Make sure a video cable is not connected to an audio input.
• For antenna or Cable connections, check the signal strength. Low signal level may cause sound
distortion.
MENU - Picture - Reset) (p. 12)