Troubleshooting - Samsung Galaxy Galaxy 5 User Manual

Troubleshooting

When you turn on your device or while you are
using the device, it prompts you to enter one of
the following codes:
Code Try this to solve the problem:
When the device lock feature is
Password enabled, you must enter the password
you set for the device.
When using the device for the first
time or when the PIN requirement
is enabled, you must enter the PIN
PIN
supplied with the SIM or USIM card.
You can disable this feature by using
the Lock SIM card menu.
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Troubleshooting
Code Try this to solve the problem:
Your SIM or USIM card is blocked,
usually as a result of entering your
PUK PIN incorrectly several times. You
must enter the PUK supplied by your
service provider.
When you access a menu requiring
the PIN2, you must enter the PIN2
PIN2 supplied with the SIM or USIM card.
For details, contact your service
provider.
Your device displays "Service unavailable" or
"Network error"
•
When you are in areas with weak signals or poor
reception, you may lose reception. Move to another area
and try again.
•
You cannot access some options without a subscription.
Contact your service provider for more details.