Motorola FOCUSSATURN User Manual page 24

Account What do I do if I forgot
my password?
Account I am unable to receive
a new password
although I have used
the "Forgot password"
option.
Connectivity I get a message: We
Issues are having problems
accessing your
camera. This could be
due to lack of internet
connection. Please
wait and try again later.
Viewing When I am in "remote
Camera mode", the video stops
after 5 minutes. How
do I view for longer?
24
Click on the "Forgot Password" link
on https://app.hubbleconnected.
com/ #lostpassword OR on your
Android™ or iOS application. An
email will be sent to your registered
email address.
1. The e-mail might have been sent
to your Junk Mail Folder. Please
check your Junk Mail Folder.
2. There might be a delay in getting
your e-mail. Please wait a few
minutes and refresh your email
account.
1. Please try again in a few minutes.
This could be because of
any issue with your internet
connection.
2. If the problem remains, please
restart your Camera to check if
this fixes the problem.
3. Please restart your Wireless
Router.
When you are accessing your
Camera via a network different
from your home network (over the
internet) your video times out after 5
minutes.
You can click on the Camera again
from the Android™/iOS application to
start streaming again.
If you are accessing from your
webbrowser, then you can press on
the Reload button to start viewing
your Camera video stream again.
Help