Limited Warranty - RCA Gemstar eBook REB1200 Quick Start Manual

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RCA Brand REB 1200
eBook Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
For how long after your purchase:
• 90 days- Unit exchange, which includes parts and labor.
• 91 days to 1 year- Unit exchange, which includes parts only; you pay the labor.
• The warranty for rental units begins with the first rental or 45 days from date of shipment to the rental
firm, whichever comes first.
What we will do:
• During the initial 90 days:
Exchange your eBook with a new or, at our option, refurbished unit.
• After the 90 days and within one year:
Exchange your eBook with a new or, at our option, refurbished unit.
We will charge you a flat exchange cost to replace a defective unit. This charge covers the labor cost
for its repair.
How you get service:
For activation, account, or billing issues associated with eBook Editions, please call 1-800-386-7389.
For all issues related to the use and operation of your eBook, please call 1-918-488-4151.
For warranty or repair issues for your eBook, call 1-877-632-6658 and have your unit's date of purchase
and model/serial number ready. The model/serial number information is on the back of your eBook.
• A representative will troubleshoot your problem over the phone.
If the representative determines that you should receive a replacement eBook, you will be provided
with a Return Authorization (RA) number and the location of a nearby exchange point if one exists. No
returns will be accepted without the RA number.
If the representative determines that your eBook is defective they will arrange for its repair or
Option I:
1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone
representative. This is for security purposes only and your account will not be charged at this time.
2. We will send you a replacement unit.
3. If you return the unit to us within 14 days from the date you were provided a RA number, only items
not covered by warranty will be charged to your account. If your unit is not received within 14 days,
the suggested retail value of the eBook will be charged to your credit card. This amount will be
credited, less a $10 handling fee, if the unit is subsequently received.
4. Ship your defective unit back to us using the replacement unit's carton. Shipping instructions will be
included on the carton along with your RA number which will allow you to easily ship the unit back to
us. Make sure you insure your shipment in case of damage or loss. Include with the shipment:
• Evidence of purchase date such as a bill of sale.
• A brief note describing your eBook's problem.
• Your name, address and phone number.
Quick Start Guide

Limited Warranty

10/23/00, 11:27 AM



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