Appendix A: Troubleshooting - Planar P1 Reference Manual

QUICK LINKS
Contents
Index
Regulatory Compliance
Warranty
GETTING STARTED
About the Display Controller
Check Package Contents
INSTALLING THE BOARD
Check System Requirements
Install Controller
Connect Cables
INSTALLING THE DRIVER
Install Display Driver
Adjust Display Properties
APPENDIXES
Troubleshooting
Specifications
Video Modes
Driver Removal
Gallery
Troubleshooting
Problem
Computer does not restart properly after
installation of EX2 controller
Display driver not found
Power source warning audio signal
Controller not performing optimally
Operating system warns that the controller
is not configured properly
EX2 Display Controller
Possible Solution
Verify that the installation instructions were followed correctly.
Check that the controller is properly connected to the display. Make sure
a single display is connected to DVI port #1.
Check the connections to the video and power cables. Secure them as necessary.
Restart your computer in Safe mode. Upon starting, press and hold F8 until you see
the Windows Advanced Options menu. Use the arrow keys to select Safe Mode, and
press Enter.
Check the system configuration of the operating system for the interrupt assignment.
Install the display driver from the driver CD that shipped with the display. Or download it from
Planar Customer Support.
The EX2 controller requires an internal auxiliary DC power source. Check that the connections
for the power extension cable are secure.
Check the Information tab on the Display Properties dialog box. The Transfer Mode
information must be AGP. If it is not, install the latest chipset driver for the chipset on
the motherboard, and repeat all installation procedures.
Check the driver installation and make sure that the software is correctly loaded for
your operating system.
Reinstall the driver.
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