GOAL ZERO SHERPA 100AC Manual

CHARGE ME NOW

Make sure your Goal Zero Sherpa 100AC is fully charged before using or storing. Keep your Goal Zero Sherpa 100AC plugged in when not in use.

IMPORTANT NOTE: When solar recharging your Sherpa 100AC, take note of the voltages of the solar panels and do not exceed 22V. Individual solar panels, or solar panels chained in series in excess of 22V cannot be used with the Goal Zero Sherpa 100AC and can cause serious damage to the unit. For help on chaining solar panels, call our Customer Solutions Center at 888-794-6250.

IMPORTANT SAFETY INSTRUCTIONS

Read all instructions and cautions carefully before use to avoid personal injury or damage to the unit and any connected products.
Observe all Input/Output connectors ratings: To avoid fire or electrical shock hazard, observe all ratings on unit, and products you intend to use; check manuals for more information.
Use in a ventilated area: Ensure proper ventilation while in use and do not obstruct fan openings on unit. Inadequate ventilation may cause damage to the unit. During storage do not stack anything on top of unit.
DO NOT operate in wet conditions: In order to avoid short circuits or electric shock do not allow unit to get wet. Let unit dry completely before using.
Keep the unit clean and dry: Inspect the unit for dirt, dust, or moisture on a regular basis.
Shock or Fire Hazard: This Sherpa 100AC generates the same potentially lethal AC power as a normal household wall outlet. Please use it carefully just like using a normal AC outlet on the wall.
DO NOT insert foreign objects into outputs or ventilation holes.
Any manipulation to the unit or its components will void all warranties.

GET TO KNOW YOUR GEAR

Included Cables:

USB-C to USB-A

USB-C to USB-C

Micro-USB to USB-A

Lightning^® to USB-A

CHARGING YOUR SHERPA

CHARGE ME NOW: Plug in and charge up before first use. The Sherpa has multiple inputs to choose from, 8mm DC for AC wall outlet and solar charging, and USB-C Power Delivery (60W Max).
FROM USB: Using the included USB-C cable and one of the USB-C Power Delivery (PD) ports on the Sherpa, plug into a USB port. We recommend using at least a 2.4A charger for a full charge in about 9 hours. You can also plug into a USB-C PD charger (up to 60W max) for a faster recharge.

*TECH TIP: Since USB-C PD ports are bidirectional, it's possible to charge in and charge out from the same port. In the Product Detail pages of the Sherpa, you can select a default function (auto, input, output) for each USB-C PD port.

FROM SOLAR: Pair the Sherpa with a Nomad or Boulder Solar Panel and charge up from the sun using the 8mm input. For the best solar charging experience, we recommend the Nomad 28 Plus Solar Panel or higher.
FROM AC or 12V: Looking to charge up from AC wall outlet or 12V? Accessories are available from GoalZero.com. Give our customer solutions center a call for help at 888-794-6250.

HOW IT WORKS

USING YOUR SHERPA

BUTTONS

Press once to turn the Sherpa on/off. Press and hold to reset the Sherpa, watt-hour counter, and restore default settings of all ports.

Select/Scroll through settings.

Press once to view output screen. Press and hold to enable product detail pages.

Turn Qi wireless charging on/off.

Turn AC port on/off.

INTERACTIVE SCREENS

Main Page:

1. Time to Empty/Full – How long the Sherpa will last at its current power draw or how long it will take to fully charge.
2. Power (Watts) In/Out – Longer arrows indicate the bigger power draw. A blinking arrow indicates nearing power draw maximum.
3. Icons - Wireless charging, AC Inverter, Over Temperature Warning
4. Battery Level

Outputs Page:
Access by pressing

• The Output Page shows real-time information for each port, including inputs and outputs.
• A solid bar indicates the port is functioning as an output.
  A lined bar indicates the port is functioning as an input to charge the Sherpa.
• Ports are listed from left to right.
• Total wattage for all outputs is listed at the bottom of the screen.

*TECH TIP: If you have the Sherpa plugged into a high power source to charge it, you might notice the max wattage available increase.

Product Detail Pages:
Access by pressing and holding
Scroll through pages by pressing

• A watt-hour output/input counter to monitor power consumption between resets.
  
• Press and hold to reset the counter.
• Real-time information on the 8mm input.
  
• Check this page when charging from solar to help with panel alignment toward the sun.
  
• Shows output or input information for the bidirectional USB-C Power Delivery ports.
  
• Customize the USB-C Power Delivery ports to specific functions by pressing :
  • AUTO: Default setting for both ports will automatically detect if a device is plugged in for charging or if the port is being used to charge the Sherpa.
  • INPUT: This port will now only function as a way to charge the Sherpa.
  • OUTPUT: This port will now only function as a way to charge other devices.
• Real-time information for both USB-A ports.
  
• Real-time information on the AC output.
  
• Customize the setting of the AC inverter by pressing the :
  • AUTO TIMEOUT: Default setting will shut the AC inverter off after 5 minutes of inactivity to save on power.
  • NO TIMEOUT: Inverter will remain on until the Sherpa is turned off, the battery is drained, or AC button pressed.
• Real-time information on the internal battery.
  
• Firmware and manufacturing date for the Sherpa.
  
• Detailed usage information for the Sherpa.
  

TIPS for LAPTOP CHARGING via USB-C PD

We recommend using a USB-C to USB-C cable when recharging enabled laptops. Since USB-C PD ports are bidirectional, meaning they can function as an input to charge the Sherpa or an output to charge other devices, plugging in a laptop may cause the Sherpa to try charging from the laptop's internal battery, rather than charging the laptop. To fix this, select a default input or output setting from the USB-C PD Product Detail Page or try reconnecting the laptop.

PASSTHROUGH CHARGING

It is possible to recharge other devices while the Sherpa is being charged. Plug the Sherpa into a power source and make sure it's still powered on, then plug the phone/laptop/tablet or other device into the Sherpa. Make sure to watch the output levels on the ports to ensure the Sherpa is pulling enough power to meet the power demands of what is plugged in.

*TECH TIP: If TIME TO EMPTY is displayed on the screen, the Sherpa will not have enough power to recharge. If TIME TO FULL is displayed, the Sherpa is pulling enough power to charge what's plugged in and itself.

TROUBLESHOOTING

Drawing Too Much Power

• The Sherpa can output 170W by utilizing all its ports at once. If that draw is exceeded, the Sherpa will stop working and this screen will be displayed.
  *TECH TIP: If the Sherpa is charging from a high enough power source, you can achieve a higher max output.
• To avoid this shutdown, monitor power usage on the Main Page and Outputs Page and closely monitor what is being plugged in.
• The arrow on the Main Page indicating power out will begin to blink if the Sherpa is nearing shutdown.

Output Failure

• This indicates an issue with a specific output on the Sherpa. To correct this issue:
  • Unplug the device from the Sherpa and check its technical specifications to ensure it isn't pulling too much power. The FAIL warning will remain if the device plugged in is not compatible.
  • Turn the Sherpa off and on to reset the FAIL notice.
  • If the FAIL notice continues, call Goal Zero's customer service at 888-794-6250.
• The remainder of the Sherpa ports will continue to work.

Overheating

• The Sherpa is too hot and needs to cool down before it can be used again.
• To avoid this shutdown, monitor the Main Page for the temperature warning icon.
  • When using the AC port, do not block the fan on the back of the Sherpa.
  • When charging, allow the Sherpa to have proper ventilation.

Resetting the Sherpa

• Press and hold for 3 seconds to initiate reset.
• Continue holding for 8 seconds until the main page is shown.
• NOTE: this resets the Sherpa, watt-hour counter, and restores default settings on all ports.

Low Battery

• The Sherpa's battery capacity has dropped to 2% and can no longer provide power.
  • Plug the Sherpa in and wait for it to reach at least 5% charge before attempting to use.

TECHNICAL SPECIFICATIONS

Charge times:
USB-C PD Source (60W)	2.5 hrs
Wall charger (45W)	3 hrs
USB-A (2.4A)	9 hrs
Nomad 14	14-28 hrs
Nomad 28	7-14 hrs
Boulder 50	4-8 hrs
Battery:
Cell chemistry	Li-ion NMC
Cell type	18650 by LG chem
Single Cell Equivalent Capacity	25600mAh @ 3.7V
Lifecycles	Hundreds of Cycles
Shelf-life	Charge every 3-6 months
Management system	Charging and lowbattery protection built-in
Ports:
Wireless Qi (output)	5W max
USB A ports (output)	5V, up to 2.4A (12W max), regulated
USB-C PD ports (input/output)	5V,9V,12V,15V,20V up to 3A (60W each, 100W max), regulated
AC inverter US (output)	110V, up to 0.9A (100W max), 60Hz, modified sine wave
AC inverter Int (output)	220V, up to 0.45A (100W max), 50Hz, modified sine wave
Solar charging port (input, 8mm diameter)	14-22V (50W max)
General
Chainable	no
Weight	2.0 lbs (898 g)
Dimensions	7.5 x 1.0 x 5.68 in (19.0 x 2.54 x 14.4 cm)
Operating usage temp.	32-104F (0-40C)
Certs
Warranty	12 months

Be sure to activate your warranty at goalzero.com/warranty

Videos

Goal Zero Sherpa 100AC | Comparison and Review Video

Documents / Resources

References

• Goal Zero Portable Power Stations, Solar Generators & Home Backup
• Our Warranty & Return Options | Goal Zero

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Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

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