Service And Support - Philips TSI6400 Service And Warranty Information

Service and Support

Support on your product
Philips products have been designed and manufactured to the highest quality standards. If your Philips
Connected Planet product is unfortunately not working properly, we recommend that you check your
directions for use to verify that your product is properly connected and configured.
The web site for Connected Planet support (www.philips.com/support) offers you all information you
need to optimally enjoy your product – this includes help to get started, frequently asked questions and
interactive troubleshooting. Most problems can be solved this way, especially when they are related to
the use of your product.
Should you face a more persistent problem, you can contact our Consumer Care Center for assistance.
We can help you optimally when you have available a clear description of the problem – including the
circumstances under which it occurs. Additionally we will need
the exact model number of your product;
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your date of purchasing.
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Service within your warranty period
If your product is defective and needs repair under warranty, please contact our Consumer Care Center
for a repair advice. In this case we need the following information:
a clear description of the problem – including the circumstances under which it occurs
-
- the exact model number of your product
- your date of purchasing
Service outside your warranty period
If your product is defective and needs repair, but your warranty has expired, you may consult our
Consumer Care Center for a repair advice. In this case we need the following information:
- a clear description of the problem – including the circumstances under which it occurs
- the exact type number of your product
- your date of purchasing
Important Notice
You may decide to have your product repaired in another country than where you purchased it. We
would like to inform you that repair may be limited in certain cases, and may take more time and/or
include additional costs e.g. due to the need to obtain different parts. The service center will inform you
adequately.