Troubleshooting - Philips HTS3306 User Manual

15. TROUBLESHOOTING

Problem
No reaction to the remote control.
No video signal on the display device.
No audio / video signal on the display device via
HDMI cable.
No high-definition video signal on the TV screen.
No audio signal from the loudspeakers of the TV
connected via an HDMI cable.
No audio from the speaker system.
No 5.1-channel audio from the speaker system.
When I press [SURROUND] on my HTS remote
while playing movies, I only get "Direct" and "2.1ch
Stereo" as available surround modes.
Cannot play back a disc.
SD card cannot be read.
Cannot play back JPEG files from a disc.
Cannot play back MP3 files from a disc.
Cannot play back Windows Media™ Audio files
from a disc.
Connect the product to the power outlet.
Point the remote control at the product.
Insert the batteries with the correct polarity.
Insert new batteries in the remote control.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution in the "HDMI Video" in the setup menu.
Press and hold [ (play)] on the front panel for 5 seconds to change the setting
back to its default.
If the unit is connected to the unauthorized display device with an HDMI cable, the
audio / video signal may not be output.
Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the TV
and this unit and then reconnect it to both the devices while they are powered on.
Ensure that your HDMI cable is certified.
Does the disc contain high-definition video? High-definition video is not available
when the disc does not contain it.
Does the TV support high-definition video? High-definition video is not available when
the TV does not support it.
Set "Audio Output" to "HDMI Normal" or "HDMI LPCM" in the setup menu.
Ensure that the TV speakers are turned on in the TV menu.
Ensure that the TV speakers are not muted.
Increase the volume level of the speaker system.
Set "Audio Output" to "Speakers" in the setup menu.
Make sure that audio is not muted.
Make sure you have selected the correct active source for external audio input.
Does the disc contain 5.1-channel audio? The 5.1-channel audio is not available when
the disc does not contain it.
Set "Audio Output" to "Speakers" in the settings menu.
Make sure that the surround mode is not set to "2.1ch Stereo".
When listening to a stereo (2 channel) source, press [SURROUND] and select
"Dolby Pro Logic II Music" or "Dolby Pro Logic II Movie" to upmix the stereo source
to 5.1 channel surround.
Most movies have multi-channel audio tracks, i.e. 5.1 channel or 7.1 channel audio in
®
DTS , Dolby or PCM. Virtual surround modes such as "Multi ch Stereo", "Dolby Pro
Logic II Movie" or "Dolby Pro Logic II Music" are not available (and not necessary)
when the source audio is already multi-channel.
It is best to use Surround = Direct in such cases as it enables the appropriate
multi-channel decoder.
Make sure that the product supports the disc.
Check the region code of the disc. This unit supports following region codes.
- Blu-ray Disc™ :"A"
- DVD :"ALL" or "1" for HTS3306/F7 (USA / Canada)
"ALL" or "4" for HTS3306/F8 (Mexico)
For DVD-RW/-R, make sure that the disc is finalized.
Clean the disc.
The format of the card is not accepted by this unit or the card is not compatible.
Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
Make sure that the bit rate of the MP3 files is between 112 and 320 kbps.
Make sure that the sample rate of the MP3 files is 32 kHz, 44.1 kHz or 48 kHz.
Make sure that the sample rate of the Windows Media™ Audio files is 44.1 kHz or
48 kHz.
Tip
EN - 49