Troubleshooting - Philips BDP3306 User Manual

13. TROUBLESHOOTING

Problem
No reaction to the remote control. Connect the product to the power outlet.
No video signal on the display
device.
No audio / video signal on the
display device via HDMI cable.
No high-definition video signal on
the TV screen.
No audio signal from the
loudspeakers of the TV screen.
No audio signal from the
loudspeakers of the audio system.
Cannot play back a disc.
SD card cannot be read.
Cannot play back JPEG files from a
disc.
Cannot play back MP3 files from a
disc.
Cannot play back Windows
Media™ Audio files from a disc.
Point the remote control at the product.
Insert the batteries with the correct polarity.
Insert new batteries in the remote control.
Turn on the TV.
Set the TV to the correct external input.
Select the correct video resolution using [HDMI] .
Press and hold [B (play)] on the front panel for 5 seconds to change the setting
back to its default.
If the unit is connected to the unauthorized display device with an HDMI cable, the
audio / video signal may not be output.
Perform an HDMI cable hotplug, wherein you disconnect the HDMI cable from the
TV and this unit and then reconnect it to both the devices while they are powered
on.
Ensure that your HDMI cable is certified.
Does the disc contain high-definition video? High-definition video is not available
when the disc does not contain it.
Does the TV support high-definition video? High-definition video is not available
when the TV does not support it.
Assign the audio input of the TV to the corresponding video input.
Ensure that the TV speakers are turned on in the TV menu.
Ensure that the TV speakers are not muted.
Turn on the audio system.
Set the audio system to the correct external audio input.
Increase the volume level of the audio system.
Make sure that the product supports the disc.
Check the region code of the disc. This unit supports following region codes.
- Blu-ray Disc™ :"A"
- DVD :"ALL" or "1" for BDP3306/F7 (USA / Canada)
"ALL" or "4" for BDP3306/F8 (Mexico)
For DVD-RW/-R, make sure that the disc is finalized.
Clean the disc.
The format of the card is not accepted by this unit or the card is not compatible.
Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
Make sure that the disc was recorded in the UDF, ISO9660 or JOLIET format.
Make sure that the bit rate of the MP3 files is between 112 and 320 kbps.
Make sure that the sample rate of the MP3 files is 32 kHz, 44.1 kHz or 48 kHz.
Make sure that the sample rate of the Windows Media™ Audio files is
44.1 kHz or 48 kHz.
Tip
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