Why is my Petlibro PLAF203 not dispensing food?

If your Petlibro PLAF203 is not dispensing food, check the following: 1) Ensure the food in the tank is dry and within the recommended kibble size (2-15mm). 2) Remove the food tank and tank base to check if the chute inside is blocked. 3) Verify if the anti-clog detector at the food outlet is dirty or blocked. 4) Check the battery level, ensure the power adapter is connected, and confirm there wasn't a power outage if running on adapter without batteries. For more information, see page 21 of the manual.

How do I connect my Petlibro PLAF203 to the mobile app and Wi-Fi?

First, download the "PETLIBRO LITE" app from the App Store or Google Play, then sign up and log into your account. The feeder supports 2.4GHz and 5GHz WiFi. To add the device, open the app, select the Home page, and tap "Add Device" or "+". You can add the feeder via Bluetooth, QR Code, or AP Mode. If the Wi-Fi indicator on the feeder is not flashing, hold the unlocked button for 5 seconds to unlock the control panel, then keep holding the reset button until the Wi-Fi indicator flashes. Follow the in-app instructions to complete the connection by entering your Wi-Fi account and password. For more information, see pages 10, 11, 12 and 14 of the manual.

How do I set up the Petlibro PLAF203 for initial use?

To set up your Petlibro PLAF203, first insert a TF (Micro SD) card to enable video recording. Open the battery compartment and slide the TF card into the slot until it clicks. Next, connect the feeder to power by plugging the 5V power adapter into a socket and the USB cable into the feeder's USB port. The LED display will light up. For backup power, open the battery compartment and install three alkaline D batteries (not included), ensuring correct polarity. Finally, open the lid by twisting anticlockwise, place the desiccant bag into its inner box, and add dry pet food to the tank, ensuring it's above the visible level and within the recommended kibble size.

What parts of the Petlibro PLAF203 are washable for cleaning?

For cleaning the Petlibro PLAF203, the washable parts include the lid, food tank, tank base, stainless steel bowl, and bowl holder. Other parts should be cleaned with a dry cloth. Before removing the food tank, ensure it is empty to prevent spills. Always disconnect power before cleaning. You will need to twist anticlockwise to remove the lid and take out the desiccant bag, then pull up along the notches to remove the tank, and finally twist anticlockwise to remove the tank base. Thoroughly rinse and air dry these parts before reassembling.

How can I manually dispense food with the Petlibro PLAF203?

In the unlocked state, press the Manual Feeding Button once to dispense 1 portion of food. Alternatively, through the mobile app, go to the Manual page, choose the desired portion amount, then tap the Feed icon. The feeder will dispense food immediately.

What do the different indicator lights on the Petlibro PLAF203 signify?

The Petlibro PLAF203 has several indicator lights: the Food level indicator lights red if food is low and is off if there's enough food. The Lock indicator is on if the control panel is locked and off if unlocked. The Camera indicator lights up when the Camera page in the app is in use. The WiFi Indicator flashes every second when ready to connect, stays solid when connected, and is off when not connected. The Work Status Indicator is on if there's a food blockage or motor issue and off when everything is working well. For more information, see page 6 of the manual.

What type of food is compatible with the Petlibro PLAF203 automatic feeder?

The Petlibro PLAF203 is suitable for dry food ONLY, with a kibble size ranging from 2-15mm / 0.07-0.6 inch in diameter. You should NOT use wet, canned, or moist food. For more information, see pages 3 and 8 of the manual.

How do I enable motion detection alerts on my Petlibro PLAF203?

To enable motion detection alerts on your Petlibro PLAF203, tap the icon in the upper right corner of the app, then navigate to Detection Alarm Settings and select Motion Detection Alarm. When motion is detected, your phone will receive a notification. The camera can also automatically record a video clip if Event Recording is enabled in Storage Settings. Ensure your phone's PETLIBRO LITE App notifications are enabled to receive these alerts. For more information, see pages 16 and 22 of the manual.

What should I do if the buttons on my Petlibro PLAF203 control panel are unresponsive?

If the buttons on your Petlibro PLAF203 control panel are not working, you need to press and hold the Unlocked Button for 5 seconds to unlock the buttons. The device will emit a Di, DiDi sound to confirm it's unlocked. The control buttons will lock automatically after 30 seconds of standby. For more information, see pages 5, 6 and 21 of the manual.

What if the Petlibro PLAF203 camera fails to read the QR code during app setup?

If your Petlibro PLAF203 camera can't read the QR code during app setup, ensure the feeder is ready for network connection, meaning the Wi-Fi indicator on the feeder is flashing. If it's not flashing, hold the unlocked button for 5 seconds to unlock the control panel, then keep holding the reset button until the Wi-Fi indicator flashes. Also, make sure to hold your phone about 6-8 inches away from the feeder's camera. You may need to remove the food bowl and tilt the feeder as needed.

How often should I replace the desiccant bag in my Petlibro PLAF203 feeder?

It is recommended to change the desiccant bag every 15 days to prevent mold growth.

What kind of batteries does the Petlibro PLAF203 use for backup power?

The Petlibro PLAF203 uses three alkaline D batteries for backup power (not included). These batteries are intended as an emergency plan to prevent feeding interruptions during a sudden power outage, not as the sole power source. Do NOT use rechargeable batteries, and remember to remove the batteries if the device won't be in use for a period of time to avoid leakage.

Can the Petlibro PLAF203 connect to both 2.4GHz and 5GHz Wi-Fi networks?

Yes, the Petlibro PLAF203 feeder supports both 2.4GHz and 5GHz WiFi networks.

Why does the live video stream from my Petlibro PLAF203 camera appear in black and white?

The live video stream from your Petlibro PLAF203 camera appears in black and white because Night Vision is set to Auto by default. The infrared light automatically turns on when it is dark, causing the real-time video stream to appear in black and white. Night vision turns off when there's enough ambient light. You can manually select the night vision mode to Auto, Always On, or Always Off via the app by tapping the IR Night Vision icon in the upper right corner. For more information, see pages 16 and 22 of the manual.

How do I adjust the meal splitter on the Petlibro PLAF203 for different food distribution?

After installing the meal splitter by aligning it with the round hole, you can adjust it. To get an equal amount of food in both bowls, move the splitter to the right until it can't move. To get an uneven amount of food, move the splitter to the left; this will dispense more food into the right bowl. For more information, see page 9 of the manual.

Where are the recorded photos and videos from my Petlibro PLAF203 camera stored?

The screenshots and video clips taken with your Petlibro PLAF203 camera are stored in the Album section of the APP. Additionally, video playbacks are stored in the Replay section of the APP. For more information, see pages 15 and 22 of the manual.

How do I record a custom voice message for my Petlibro PLAF203?

To record a custom voice message, ensure the control panel is unlocked. Press and hold the Record Button; recording will start after a beep. You can record a message for a maximum of 10 seconds. Release the button when you finish recording, and two beeps will confirm that it's saved. You can also record a meal call via the app by tapping the recording icon in the upper right corner, then selecting Recording and tapping Add.