Troubleshooting; Troubleshooting (Basic)/Error Code/Message - Panasonic Toughbook CF-Y5LWEZZBM Operating Instructions Manual

Panasonic toughbook cf-y5lwezzbm: user guide
Hide thumbs Also See for Toughbook CF-Y5LWEZZBM:
Table of Contents

Advertisement

Troubleshooting (Basic)/Error Code/Message

Troubleshooting (Basic)
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
"Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact
your technical support office. You can also check the computer's status in the PC Information Viewer (
Manual "Check the Computer's Usage Status").
Starting Up and Standby and Hibernation Mode
The computer does not
power on/
The power indicator or bat-
tery indicator is not lit.
Windows does not start up.
There is a beep sound, and
either "Extended RAM Mod-
ule Failed" or "Standard
RAM Failed" appears
Cannot boot from internal
CD/DVD drive
You have forgotten the
password.
Cannot log on to Windows
with the SD memory card.
"Remove disks or other
media. Press any key to
restart" or a similar mes-
sage appears.
26
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
If an additional RAM module has been inserted, remove the RAM module and check to
see if the RAM module is the recommended one. (
When the CPU temperature is high, the computer may not start up to prevent overheating of
the CPU. Wait until the computer cools down, and then turn the power on again. If the com-
puter does not power on even after cooling down, contact your technical support office.
Remove all peripheral devices.
• If a device is connected to the USB port, disconnect the device or set [Legacy USB
Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If an additional RAM module has been inserted, remove the RAM module and check to
see if the RAM module is the recommended one. (
If the power indicator is lit, slide the power switch for four seconds or longer to turn off,
then turn on again.
Using the following procedure, start up in Safe Mode, and check the error details.
A Turn on the computer, and when the [Panasonic] boot screen disappears (after enter-
*1
ing the password
if one is set) hold down
B Release the key when the Windows Advanced Options Menu appears, and with
, select [Safe Mode], then press
Follow the onscreen instructions.
*1
Supervisor Password or User Password set with the Setup Utility
F9 in the Setup Utility (
Press
Utility settings (excluding the passwords) to the default values. Start the Setup Utility and
make the settings again.
If "Extended RAM Module Failed" appears, the RAM module is not correctly inserted.
Turn off the computer, check that the RAM module is a recommended module, then
insert it correctly.
If "Standard RAM Failed" appears, contact your technical support office.
Make sure that the bootable CD/DVD is set properly.
Start the Setup Utility, and confirm the following settings.
• [Legacy USB Support] is set to [Enable] in the [Advanced] menu.
• [CD/DVD Drive Power] is set to [On] in the [Main] menu.
• [USB CDD] is the first device shown in [Boot priority order] in the [Boot] menu.
Bootable CD/DVD created using B's Recorder in the CF-W2 and CF-Y2 series cannot
be used on this computer. If you want to share bootable CD/DVD with those series, cre-
ate a new bootable CD/DVD.
When an external CD/DVD drive is connected, you cannot boot from the internal CD/
DVD drive.
Supervisor Password or User Password: Contact
Administrator password:
• If you have a password reset disk, you can reset the administrator password. Set the
disk and enter any wrong password, then follow the on-screen instructions and set a
new password.
• If you do not have a password reset disk, reinstall (
and then set a new password.
The Windows user name and password may not set correctly on the SD memory card.
Enter the Windows user name and password without using the SD memory card. After
logging on to Windows, set the same user name and the password on the SD memory
card and Windows again. (
Set [SD Slot] to [Enable] in the [Advanced] menu of the Setup Utility.
A floppy disk is in the floppy disk drive and it does not contain system startup informa-
tion. Remove the floppy disk and press any key.
This message may appear with some devices connected to
device or set [Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein-
stallation and return the hard disk to its condition at the time of purchase.
problem persists even after the reinstallation, contact
page 19)
page 19)
F8 .
Enter .
page 29 "To start the Setup Utility") to return the Setup
your technical support office .
page 24) and set up Windows,
Reference Manual "SD Security")
the USB port . Remove the
your technical support office .
Reference
or
(
) If the
page 24

Advertisement

Table of Contents
loading

This manual is also suitable for:

Cf-y5 series

Table of Contents