Troubleshooting - Panasonic Toughbook CF-74JDMBD2M Supplementary Manual

Troubleshooting

When a problem occurs, refer to this page. If you still cannot troubleshoot the
problem, contact PANASONIC TECHNICAL SUPPORT.
For Devices
The sensor does
not enroll or
authenticate my
fi ngerprint.
(Enrollment and authentication is unavailable to an extremely minority of people
including those whose fi ngerprints give little data for personal identifi cation.)
18
Slide your fi nger correctly. (For further information
about enrollment and authentication, refer to "How
to Use the Fingerprint Reader" (
"Fingerprint Tutorial".
(<Model with Windows XP> Click [start] - [All Programs]
- [Protector Suite QL] - [Fingerprint Tutorial] /
<Model with Windows Vista> Click
[All Programs] - [Protector Suite QL] - [Fingerprint
Tutorial])
The sensor enrolls or authenticates no fi ngerprint, or
performs authentication poorly, despite the correct
way of fi nger sliding when your fi nger is in any of the
conditions stated below:
• Rough skin, or injured fi nger (with a cut or a skin
infl ammation)
• Extremely dry
• Soiled with mud or oil
• Fingerprint has been worn and has faded
• Wet with water or sweat
<You can improve enrolling and authentication
sensitivity by taking the following steps when any of
the conditions described above exists>
• Wash your hands or wipe them dry.
• Use a different fi nger for registration or
authentication.
• Treat your fi nger with a hand cream when it is rough
skin or dry.
Clean the fi ngerprint sensor. (For further information,
refer to "Handling & Maintenance" (
The fi ngerprint sensor may be malfunctioning when it
continues to perform poorly after the steps described
above have been performed. Contact PANASONIC
TECHNICAL SUPPORT.
page 4) and
(Start) -
page 15))