Troubleshooting (Basic) - Panasonic Toughbook CF-19KHRAG2M Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
"Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact
Panasonic Technical Support. You can also check the computer's status in the PC Information Viewer
( Reference Manual "Troubleshooting (Advanced)").
Starting Up
Cannot start up.
The power indicator or bat-
tery indicator is not lit.
The power is turned on but
"Warming up the system (up
to 30 minutes)" appears.
Cannot turn on the computer.
The computer does not re-
sume from sleep
( )/standby
( ).
(The power indicator blinks
quickly in green.)
You have forgotten the pass-
word.
"Remove disks or other
media. Press any key to
restart" or a similar message
appears.
Windows startup and opera-
tion is slow.
The date and time are incor-
rect.
[Executing Battery Recali-
bration] screen appears.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
Press Fn + F8 to turn off the concealed mode.
The computer is warming up before start up. Wait for the computer to start up (takes up
to 30 minutes). If, "Cannot warm up the system" is displayed, the computer failed to warm
up and does not start. In this case, turn off the computer, leave it in an environment of
5 °C or higher temperature for about an hour, and then turn on the power again.
Leave it in an environment of 5 °C or higher temperature for about an hour, then turn on
the power again.
Supervisor Password or User Password: Contact Panasonic Technical Support
Administrator password:
If you have a password reset disk, you can reset the administrator password. Set the
disk and enter any wrong password, then follow the on-screen instructions and set a
new password.
If you do not have a password reset disk, reinstall (
and then set a new password.
A fl oppy disk is in the drive and it does not contain system startup information. Remove
the fl oppy disk and press any key.
If a device is connected to the USB port, disconnect the device, or set [USB Port] or
[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If a device is connected to the ExpressCard slot, disconnect the device, or set
[ExpressCard Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a hard disk failure. Contact
Panasonic Technical Support.
F9
Press in the Setup Utility (
Setup Utility settings (excluding the passwords) to the default values. Start the Setup
Utility and make the settings again. (Note that the processing speed depends on the ap-
plication software, so this procedure may not make Windows faster.)
If you installed a resident software after purchase, turn off the residence.
Disable Indexing Service in the following menu.
Click [start] - [Search] - [Change preferences] - [With Indexing Service (for faster local
service)].
Make the correct settings.
Click
[Date and Time].
Click [start] - [Control Panel] - [Date, Time, Language, and Regional
Options] - [Date and Time].
If the problem persists, the internal clock battery may need to be replaced. Contact
Panasonic Technical Support.
When the computer is connected to LAN, check the date and time of the server.
The 2100 A.D. or later year will not be correctly recognized on this computer.
The Battery Recalibration was canceled before Windows was shut down last time. To
start up Windows, turn off the computer by the power switch, and then turn on.
Reference Manual "Setup Utility") to return the
(Start) - [Control Panel] - [Clock, Language, and Region] -
page 23) and set up Windows,
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