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Troubleshooting - Panasonic Camescope KV-S1020C Operating Instructions Manual

High speed color scanner
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Troubleshooting

If a problem occurs while the unit is being used, check the following items, and check the scanner status with the
User Utility. If the unit still malfunctions, turn it OFF, unplug the AC adaptor from the scanner, and call for service.
Symptom
The LED (Green) does not
light when the AC adaptor is
connected to the scanner.
The computer does not
recognize the scanner.
Scan speed is slow at USB
connection.
The document has been
loaded on the feed tray. But
the scanner does not start
scanning.
Scanned image is slanted.
Possible Cause
Problem with the AC outlet.
The power switch is off.
The power cord is not plugged in.
Problem with the AC adaptor.
The scanner is not connected to the
computer correctly.
The scanner is not registered correctly.
The USB interface of the computer is
not installed correctly.
The scanner is connected via USB
hub.
The USB cable without High-Speed
logo is used.
The scanner is connected to the
computer with USB 1.1.
The document is not loaded properly.
The sensor cannot detect the
document as the edge of the document
is curled.
The document guides are not adjusted
to the size of the document being
scanned. The document to be scanned
is set slanted on the feed tray.
Right and left sides of the document to
be scanned are not of the same height,
due to curl and fold.
If the paper size is small, the document
to be scanned may become curled on
the feed tray.
This may cause paper jams or
skewing.
Remedy
Check and reset the circuit breaker.
Push the power switch to turn it on
(See
page
12).
Insert the power plug firmly (See
page
12).
Disconnect the scanner from the AC
outlet, and call for service.
Connect the USB cable correctly.
Uninstall the scanner from the
computer.
Register the scanner hardware again
(See
page
14).
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager's
property.
Do not connect via USB hub.
Use the USB cable with High-Speed
logo.
Connect to the computer with USB 2.0.
Load the document properly (See
pages 21
to 22).
Flatten the document, and load it
again.
Adjust the document guides properly to
the size of the document being
scanned.
Remove curl and fold, and flatten the
document.
Using the mixed batch card guide
prevents the documents to be scanned
from becoming curled on the feed tray.
41

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