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Panasonic KX-TG4023N Operating Instructions Manual

Expandable digital cordless phone and expandable digital cordless answering system.
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Model shown is KX-TG4011.
Before initial use, see "Getting
Started" on page 10.
Thank you for purchasing a Panasonic product.
Please read these operating instructions before using the unit and save
them for future reference.
Consulte "Guía Rápida Española", página 44.
This unit is compatible with Caller ID. You must subscribe to the appropriate
service offered by your service provider/telephone company.
For assistance, visit our Web site:
for customers in the U.S.A. or Puerto Rico.
Please register your product:

Operating Instructions

Expandable Digital Cordless Phone
Expandable Digital Cordless
Model No.
Answering System
Model No.


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   Summary of Contents for Panasonic KX-TG4023N

  • Page 1: Operating Instructions

    Model shown is KX-TG4011. Before initial use, see “Getting Started” on page 10. Thank you for purchasing a Panasonic product. Please read these operating instructions before using the unit and save them for future reference. Consulte “Guía Rápida Española”, página 44.
  • Page 2: Table Of Contents

    Table of Contents Introduction Model composition ....3 Accessory information ... . . 4 Important Information For your safety .
  • Page 3: Introduction

    *1 A range extender (KX-TGA405) is supplied in this model. By installing this unit, you can extend the range of your phone system, to include areas where reception was previously not available. Read the installation guide for the range extender. For assistance, please visit ■ KX-TG4021 series L Model shown is KX-TG4022.
  • Page 4: Accessory Information

    Handset cover PNYNTGA652GR Belt clip/PNKE1054Z2 Charger/PNLC1010ZN *1 The handset cover comes attached to the handset. ■ For KX-TG4021/KX-TG4071 series Accessory item/Order number Wall mounting adaptor/PNKL1010Z3 *1 KX-TG4021/KX-TG4022/KX-TG4023/KX-TG4024/KX-TG4073/KX-TG4074 For assistance, please visit Answering system – Quantity KX-TG 4011/ KX-TG 4021 –...
  • Page 5: Expanding Your Phone System

    ■ For KX-TG4071 series Accessory item/Order number Range extender/KX-TGA405B AC adaptor for range extender/PQLV219Y *1 KX-TG4073/KX-TG4074 Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 48). Accessory item Order number Rechargeable HHR-4DPA batteries L To order, please call 1-800-332-5368 or visit Battery type: –...
  • Page 6 Up to 2 range extenders can be registered to the base unit. This product can be purchased online. Please visit our Web site: For assistance, please visit KX-TGA401 (Optional) 1.8 inches Extra large –...
  • Page 7: Important Information

    These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211- PANA (1-800-211-7262). L Unplug from power outlets and never touch the inside of the product if its casing has been broken open.
  • Page 8: Important Safety Instructions

    Check with local codes for possible special disposal instructions. SAVE THESE INSTRUCTIONS For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise-free communications, place your base unit: –...
  • Page 9: Other Information

    Notice For assistance, please visit Important Information ENERGY STAR ® As an ENERGY STAR Partner, Panasonic...
  • Page 10: Getting Started

    Getting Started Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219. Base unit (KX-TG4011 series: page 3) Press plug firmly. Hook “Click” To single-line telephone jack (RJ11C) DSL/ADSL filter* (120 V AC, 60 Hz) Base unit (KX-TG4021 series: page 3) Press plug firmly.
  • Page 11: Note When Setting Up

    Panasonic T-adaptor (page 5). Emergency power can be supplied to the unit by connecting a Panasonic battery back-up power supply noted on page 5. Note for battery installation L Use the supplied rechargeable batteries.
  • Page 12: Controls

    N Charge contacts A Navigator key – {^}, {V}, {<}, or {>}: Scroll through various lists and items. For assistance, please visit – ? VOL. (Volume: {^} or {V}): Adjust the receiver or speaker volume while talking. – {<} CID (Caller ID): View the caller list.
  • Page 13: Belt Clip

    Someone is using the In use line. Answering system is being used by another handset or the base unit. For assistance, please visit Getting Started *1 KX-TG4021/KX-TG4071 series: page Initial settings Symbol meaning: Example: {V}/{^}: “Off” Press {V} or {^} to select the words in quotations.
  • Page 14: Date And Time

    {V}/{^}: “Set tel line” i {OK} {V}/{^}: “Set dial mode” i {OK} {V}/{^}: Select the desired setting. {OK} i {OFF} For assistance, please visit Date and time {MENU} {V}/{^}: “Date and time” i {OK} Enter the current month, date, and year by selecting 2 digits for each.
  • Page 15: Making/answering Calls

    (each 48 digits max.). {>} REDIAL {V}/{^}: Select the desired phone number. For assistance, please visit Making/Answering Calls Erasing a number in the redial list {>} REDIAL {V}/{^}: Select the desired phone number. i {CLEAR} {V}/{^}: “Yes”...
  • Page 16: Useful Features During A Call

    Press {^} or {V} repeatedly to select the desired volume. L To turn the ringer off, press and hold {V} until the unit beeps. For assistance, please visit Useful features during a call Hold This feature allows you to put an outside call on hold.
  • Page 17: Call Share

    During an outside call, this feature is turned on automatically when necessary. For assistance, please visit Making/Answering Calls Call share This feature allows you to join an existing outside call.
  • Page 18: Shared Phonebook

    {*} (A→a). Character Space – For assistance, please visit L To enter another character that is located on the same dial key, first press {>} to move the cursor to the next space.
  • Page 19: Editing Entries

    L When storing a calling card access number and your PIN in the phonebook as one phonebook entry, press {PAUSE} to add pauses after For assistance, please visit Shared Phonebook the number and PIN as necessary (page 15). L If you have rotary/pulse service, you...
  • Page 20: Programming

    L In the following table, < > indicates the default settings. Main menu Caller list Answering device (KX-TG4021/ KX-TG4071 series: page 3) Intercom settings ( phonebook) For assistance, please visit Sub-menu 1 – Play new msg. (msg.: message) Play all msg. Erase all msg. Greeting Settings Answer on Answer off –...
  • Page 21 *5 The preset melodies in this product are used with permission of © 2007 Copyrights Vision Inc. *6 The flash time depends on your telephone exchange or host PBX. Contact your PBX supplier if necessary. The setting should stay at “700 ms” unless pressing {FLASH} fails to pick up the waiting call.
  • Page 22 Programming *9 The handset can display the Internet address where you can download the operating instructions or get further information for this product, using your computer. For assistance, please visit
  • Page 23: Registering A Unit

    L If all registered handsets start ringing, press the same button to stop. Then repeat this step. L The next step must be completed within 90 seconds. For assistance, please visit Handset: Press {OK}, then wait until a long beep sounds. Note: L While registering, “Base in...
  • Page 24: Caller Id Service

    “Missed call” disappears from the standby display if the following operation is performed by one of the registered handsets: For assistance, please visit – Being replaced on the base unit or charger. – Pressing {OFF}. Phonebook name display...
  • Page 25: Erasing Selected Caller Information

    – After the call has ended, the caller’s phone number is displayed in the For assistance, please visit Caller ID Service same format as the edited number, when reviewed from the caller list.
  • Page 26 {MENU} {V}/{^}: “Edit & Save” i {OK} L To edit the number, press {MENU} repeatedly until the phone number is shown in the desired format. {MUTE} Continue from step 3, “Editing entries”, page 19. For assistance, please visit
  • Page 27: Answering System

    – If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. For assistance, please visit Answering System Turning the answering system on/off Base unit Press {ANSWER ON} to turn on/off the answering system.
  • Page 28: Greeting Message

    {MENU} {V}/{^}: “Answering device” i {OK} For assistance, please visit {V}/{^}: “Greeting” i {OK} {V}/{^}: “Pre-recorded” i {OK} {OK} i {OFF} Playing back the greeting...
  • Page 29: Listening To Messages Using The Handset

    (during playback) {2} or {>} Skip message (during playback) Enter the “Settings” menu Play new messages For assistance, please visit {7}{6} {MENU} {*}{4} {*}{5} {*}{6} *1 If pressed within the first 5 seconds of a message, the previous message is played.
  • Page 30: Remote Operation

    {OK} {V}/{^}: “Settings” i {OK} {V}/{^}: “Remote code” i {OK} Enter the desired 3-digit remote access code. For assistance, please visit {OK} i {OFF} Deactivating remote operation Press {*} in step 5 on “Remote access code”, page 30.
  • Page 31: Answering System Settings

    *2 For English voice guidance only *3 For Spanish voice guidance only For assistance, please visit Turning on the answering system remotely If the answering system is off, you can turn it on remotely.
  • Page 32 To do so, contact your service provider/telephone company. For assistance, please visit Caller’s recording time You can change the maximum message recording time allowed for each caller. The default setting is “3 min”.
  • Page 33: Voice Mail Service

    L To use the voice mail service provided by your service provider/telephone company rather than the unit’s answering system, turn off the answering system (page 27). For details, see page 32 (KX-TG4021/ KX-TG4071 series: page 3). For assistance, please visit Voice Mail Service...
  • Page 34: Intercom/locator

    L All registered handsets beep for 1 minute. To stop paging: Base unit: Press {LOCATOR}. Handset: Press {OFF}. For assistance, please visit Transferring calls, conference calls Outside calls can be transferred or a conference call with an outside party can be made between 2 handsets.
  • Page 35: Useful Information

    Base unit ■ KX-TG4011 series: page 3 Drive the screws (not supplied) into the wall. Hook For assistance, please visit ■ KX-TG4021/KX-TG4071 series: page 3 Lead the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow.
  • Page 36 Wall phone plate 83 mm 102 mm inches) (4 inches) For assistance, please visit To remove the wall mounting adaptor While pushing down the release levers (A), remove the adaptor (B). Charger Drive the screws (not supplied) into the wall.
  • Page 37: Error Messages

    General use Problem The handset does not turn on even after installing charged batteries. For assistance, please visit Cause/solution L The called unit is in use. L Other units are in use and the system is busy. Try again later.
  • Page 38 I fully charged the batteries, but 7 still flashes or the operating time seems to be shorter. For assistance, please visit Cause/solution L Make sure the batteries are installed correctly (page 10). L Fully charge the batteries (page 10).
  • Page 39 I cannot make a call. I cannot make long distance calls. *1 KX-TG4021/KX-TG4071 series: page 3 For assistance, please visit Cause/solution L The handset is too far from the base unit. Move closer. L The base unit’s AC adaptor is not properly connected.
  • Page 40 The 2nd caller’s information is not displayed during an outside call. For assistance, please visit Cause/solution L You must subscribe to Caller ID service. Contact your service provider/telephone company for details. L If your unit is connected to any additional...
  • Page 41 Caution: L To avoid permanent damage, do not use a microwave oven to speed up the drying process. For assistance, please visit Cause/solution L The answering system is turned off. Turn it on (page 27). L The message memory is full. Erase unnecessary messages (page 28).
  • Page 42: Fcc And Other Information

    Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. For assistance, please visit The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment.
  • Page 43 – Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. For assistance, please visit Useful Information – Consult the dealer or an experienced radio/TV technician for help.
  • Page 44: Guía Rápida Española

    Guía Rápida Española Guía Rápida Española Instalación Unidad base L Use solo el adaptador de corriente Panasonic PQLV219 incluido. Gancho Oprima firmemente el contacto. Correcto Incorrecto *Requiere un filtro DSL/ADSL (no incluido) si tiene este tipo de servicio. L El modelo ilustrado es el KX-TG4011.
  • Page 45 Para ajustar el volumen del receptor o del altavoz Cómo hacer una llamada usando la lista de remarcación Para obtener ayuda, visite (solo en inglés) Marque el número telefónico. i {C}/{s} {C}/{s} {OFF} Oprima {^} o {V} repetidamente mientras habla.
  • Page 46 Para escuchar mensajes Preguntas frecuentes Pregunta ¿Por qué está parpadeando Para obtener ayuda, visite (solo en inglés) {MENU} i {V}/{^}: “Ajuste inicial” i {OK} {V}/{^}: “Ajuste de timbre” i {OK} {V}/{^}: “Vol. de timbre” i {OK} {V}/{^}: Seleccione el volumen deseado. i {OK} i {OFF} {C} i {MENU} i “Agr Ent Nueva”...
  • Page 47 ¿Cómo se contestan las llamadas en espera (segunda llamada)? Para obtener más información acerca del registro, visite (solo en inglés) Para obtener ayuda, visite (solo en inglés) Causa y solución Unidad base: Nserie KX-TG4011 Oprima y mantenga oprimido {LOCATOR} durante aproximadamente 5 segundos.
  • Page 48: Appendix

    TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases (United States and Puerto Rico) Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: or, send your request by E-mail to:
  • Page 49: Warranty (for United States And Puerto Rico)

    Limited Warranty Coverage If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of original purchase (“Limited Warranty period”), at its...
  • Page 50 L Send the unit to PSTC (Panasonic) Exchange Center, prepaid and adequately insured. L Do not send your unit to Panasonic Corporation of North America listed on the back cover or to executive or regional sales offices. These locations do not repair consumer products.
  • Page 51: Index

    Index 4-way conference: 17 Additional handset: 23 Answering calls: 15 Answering system Call screening: 27 Erasing messages: 28, 29, 30, 31 Greeting message: 28 Listening to messages: 28, 29, 30 Number of rings: 31 Recording time: 32 Remote access code: 30 Remote operation: 30 Ring count: 31 Toll saver: 31...
  • Page 52 One Panasonic Way, Secaucus, New Jersey 07094 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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