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Altron ACS Urovo Manual

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ACS PAYMENT TERMINALS
Urovo Guide
Author:
TM
Date:
30 April 2020
Doc Ref:
UROVGUIDE2020-002

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Summary of Contents for Altron ACS Urovo

  • Page 1 ACS PAYMENT TERMINALS Urovo Guide Author: Date: 30 April 2020 Doc Ref: UROVGUIDE2020-002...

  • Page 2: Confidentiality And Copyright

    Altron TMT. This information is furnished in confidence with the understanding that it will not, without the prior written permission of Altron TMT, be disclosed to third parties, or used for purposes other than the evaluation of this response.
  • Page 3 Revision History This section indicates the publication history of this document. Refer to the following table for a list of the major revisions made to it since it was first published. The current edition is listed first. Publication date Summary of major changes Creator 23 March 2020 Version 001...

  • Page 4: Introduction

    Introduction The user guide will help the UROVO operator to be able to setup the terminal and also perform a complete terminal transaction.

  • Page 5: Table Of Contents

    Contents Confidentiality and copyright ...................... 1 Overview ............................ 1 Introduction ..........................3 Appearance and Buttons ..................... 7 Setting up the terminal ......................8 Operating system (OS) and load bank keys ..............9 How to insert the paper roll ..................9 Updating software manually from CMS server .............
  • Page 6 9.8.2 Tip percentage ......................25 9.8.3 Surge percentage ......................25 Manual Bank ........................26 10.1 Upload transactions ......................26 10.2 Manual Bank.........................26 10.3 Forced Bank .........................27 10.4 Rescue Bank ........................27 10.5 Download Parameters ....................27 10.6 All Services ........................27 10.7 Test Comms .........................28 10.7.1 Parameters ........................28 10.7.2 Transactions ......................29 10.8 Print Totals ........................29 10.8.1 Cashier Totals ......................29...
  • Page 7 13.1.1 Prompt ........................38 13.2 Vouchers ........................38 13.3 Application Type ......................39 13.4 Warning Imprint ......................39 13.5 Reference Entry ......................40 13.6 Signature Prompt ......................40 13.7 Do Reversals First ......................40 13.8 Manual bank .........................40 13.9 Print Totals ........................40 13.10 Print Reports........................41 13.11 Transaction List .......................41 13.12 Terminal Stats ......................41 13.13...

  • Page 8: Appearance And Buttons

    1. Appearance and Buttons...

  • Page 9: Setting Up The Terminal

    Features Power button Turns the device on and off, press and hold to power the device Speaker Provides audio output from the device Touch screen Displays all information needed to operate the device Battery Provides power to the device Battery socket Pull out to remove the battery Notification LED Indicates system status while application generated notifications...

  • Page 10: Operating System (Os) And Load Bank Keys

    Operating system (OS) and load bank keys The OS and keys are loaded at Altech Card Solution’s Trusted Centre. How to insert the paper roll • L if t t h e c ov er • Lo a d th e p a per r ol l •...

  • Page 11: Initializing Cendroid

    • S el ec t Ac c es s P o in t N am es . • Pr es s + ic o n t o ad d n e w AN P . • E nt er N am e e .g . H ug e Co n nec t •...

  • Page 12: Maintenance Functions

    3. Maintenance Functions To access the Maintenance Menu: • Sw i p e M an a ger c ard , E nt er P i n, p r es s [ E NT ER ] • S el ec t T er m in a l S e tu p , pres s [ E NT E R] . If no manager card is allowed: •...

  • Page 13: System Info

    6. System info This menu contains Application List and Alarm List. Application list give you the terminal details: it prints out the terminal type, customers name, version number and all the applications installed on the terminal. Alarm list contains all the download scheduled items, download date and time is also shown on the receipt.

  • Page 14: Terminal Setup

    • Sw i p e M an a ger c ard , E nt er P i n, p r es s [ E NT ER ] • S el ec t T er m in a l S e tu p , pres s [ E NT E R] . Alternatively, the Manager Menu may be accessed as follows if the Manager is setup as a pin only: •...

  • Page 15: Modem Configuration

    9.2 Modem Configuration This menu allows the manager to: Modify the AM modem configurations, configure communications parameters. 9.3 Settle Centre This option allows the manager to change the route to the settle centre. • G o t o t h e m an a g er m e nu | 14...

  • Page 16: Print Setup

    • S el ec t “T er m i na l S e tu p”, p res s [ E NT ER ], • S el ec t “ S et t le C e ntr e” , pr es s [ EN T ER ]. 9.4 Print Setup When the print setup option is selected from the terminal setup menu, the terminal displays printing while the current terminal configuration is printed on the printer and returns to the...

  • Page 17: Terminal Options

    • G o t o t h e m an a g er m e nu • S el ec t “T er m i na l S e tu p”, p res s [ E NT ER ], • S el ec t “ Pr i nt Se tu p” , p res s [ ENT E R] , •...
  • Page 18 Note: Not all the items in the menu shown below will always be available. For example, the item “Delete Supervisor” will not be visible in the menu if there are no supervisors to delete. Admin The Admin option allows the user to set up the supervisor options. •...
  • Page 19 • If t he us er h as s e l ec t e d “ D is a b l e S up er v is or” t he n n o S u per v is or m ay b e ad d ed The add option allows the user to add a supervisor (if Supervisor is not added this menu will appear).
  • Page 20 Delete Supervisors The “delete” options the user to delete the supervisors. This menu only appears if there are supervisors installed. • G o t o t h e m an a g er m e nu • S el ec t “T er m i na l O p t io ns ”, p r es s [ E NT ER ], •...
  • Page 21 • E nt er N ew p i n • Co nf ir m P i n • P in c ha n ge d . Change Name This menu only appears if there are supervisors installed. • G o t o t h e m an a g er m e nu •...
  • Page 22 | 21...

  • Page 23: Cashiers

    Supervisor Override Limit The Supervisor Options list shows all the available conditions requiring an override limit. • G o t o t h e m an a g er m e nu • S el ec t “T er m i na l O p t io ns ”, p r es s [ E NT ER ], •...
  • Page 24 If the user has selected “Disable” then no cashier maybe added Add Cashier This menu options allows user to add a cashier. Manager Menu : 1 . Terminal setup 2 . Terminal Options Go to manager 3 . Manual bank Select Cashier Select...

  • Page 25: Tip Setup

    Change Cashier Name This menu options allows the user to change a cashier name. List This menu options allows the user to print a cashier • G o t o t h e m an a g er m e nu •...

  • Page 26: Ask For Tip

    9.8.1 Ask for Tip • G o t o t h e m an a g er m e nu • S el ec t “T er m i na l O p t io ns ”, p r es s [ E NT ER ], •...

  • Page 27: Manual Bank

    10. Manual Bank The terminal automatically calls the settle centre at predetermined times to bank transactions and obtain new parameters. This automatic banking may be disabled at the discretion of the settle centre. The manual bank functions allow the manager to force the terminal to call the settle centre immediately.

  • Page 28: Forced Bank

    10.3 Forced Bank A forced bank will bank transactions that did not exceed the retry counter. It will only send up these transactions. If all the transactions exceeded the retry counter or if the transactions are banked, the terminal will do the cutover. The terminal will print out the slip and an additional slip listing transaction that were not banked.

  • Page 29: Test Comms

    • Rec e pt i on o f e - m ai l • Car d p ar am e ter t a bl e up d at e • Ho t c ar d l is t u p d at e If the “All services”...

  • Page 30: Transactions

    10.7.2 Transactions • G o t o t h e m an a g er m e nu • S el ec t “ M an u a l B ank ” , pr es s [ EN T ER ] •...

  • Page 31: Print Reports

    11. Print Reports The Print Report option is selected, the terminal application displays the print report menu. • Re pr i nt t he ba nk in g s l i ps • Re pr i nt e - m a il •...

  • Page 32: Terminal Statistic Report

    11.3 Terminal Statistic Report This menu allows the user to print the terminal statistic report. • G o t o t h e m an a g er m e nu • S el ec t “ Pr i nt R e por ts ”, pr es s [ EN T ER ], •...

  • Page 33: Terminal Setup

    • S el ec t “ T er m i na l S e tu p” , p r es s [ E NT ER ]. 12.1 Terminal Setup The Terminal Setup Menu allows the user to: • Mo d ify t h e A M m o de m c o nf i g ur a t io ns •...

  • Page 34: Modem Configuration

    12.1.1 Modem Configuration Refer to the Manager functions 12.1.2 ID Parameters This Menu allows the Bank Official to confirm the device ID and merchant number. The merchant number can only be changed if the transaction file is empty. If the transaction file is not empty, the terminal must either upload the file, or print out its contents before it can clear the transaction file and change the merchant number.

  • Page 35: Software Download (Currently Not Operational)

    • Sw i p e B ank O ff ic ia l C ard , e nt er P i n, pres s [ EN T ER ] • S el ec t “T er m i na l S e tu p”, p res s [ E NT ER ], •...

  • Page 36: Background Connect

    • Th e us e r c an s el ec t th e pr in t s ty le op t io ns : 12.1.6 Background connect The background connect establishes a connection while in the process of capturing data i.e. amount, pin, account selection etc.

  • Page 37: Print Setup

    • S el ec t “ B ac k gro u nd C on n ec t” , pr es s [ ENT E R], The Bank Official Can Enable or Disable” background connect. 12.1.7 Print Setup Refer to the Manager functions •...

  • Page 38: Managers

    • S et up ma n ag ers • E na b l e/ d is a b le v ouc h e rs • S el ec t ap p l ic at i on ty p e • E na b l e/ d is a b le w ar n in g i mp ri n t •...

  • Page 39: Prompt

    • S el ec t “ A d mi n” , Pr es s [E NT E R] . 13.1.1 Prompt The prompt option allows the user to enable/disable pin or card options. • S el ec t Pr o mp t m od e , Pr es s [ ENT E R] The user has an option to: •...

  • Page 40: Application Type

    • E ac h o p ti o n c a n e it h er b e “ D is a b l ed or E na b l ed” . 13.3 Application Type The Application type option allows the user to change the application type. If retail is selected, the terminal displays “Application Retail”...

  • Page 41: Reference Entry

    13.5 Reference Entry The reference entry prompt allows the user to enable/disable the reference entry. A 16-digit alpha or numeric reference will print on the merchant and customer copy. • Sw i p e B ank O ff ic ia l C ard , E n ter P in , pr es s [ EN T ER ] •...

  • Page 42: Print Reports

    13.10 Print Reports When the Print Report option is selected from the Maintenance Menu, the terminal application displays the Print Report Menu: • Re pr i nt t he las t b ank s l ip . • Re pr i nt e - m a il . •...
  • Page 43 • S el ec t “ Car d s e t up” , p res s [ ENT E R] , • Sw i p e or i ns ert c us t o me r c ard , • Th e ter m i na l w i l l pr i nt th e c ar d a na ly s is s l i p of t h e l as t tr ans ac ti o n. HTML Report •...

  • Page 44: Performing Transaction

    14. Performing transaction UROVO terminal support many payment methods such as renowned credit and debit card, including EMV standards and contactless. UROVO terminal have the chip slot to read IC credit/ debit cards. When a card is inserted, the terminal will read the chip on the card and display different prompt to select from based on the type of transaction being performed.
  • Page 45 Initialising a transaction Initializing a transaction Procedure Magnetic Stripe Card Hold on the device and bank card, swipe the card smoothly instructions with the magstripe towards inside Contact IC card instructions Insert the card into the device gently with metal contact upward Contactless card instructions Place the card near the NFC antenna as show on the image...
  • Page 46 Retail Transactions Retail Procedure • Pr es e n t th e c us to m er c ar d , • S el ec t th e re l ev a n t ac c ou n t ty p e, •...
  • Page 47 • Th e ter m i na l w i l l d ia l ou t f or au t hor is at i o n. • Pr es e n t th e c us to m er c ar d , •...
  • Page 48 • Pr es s e nt er to c on f ir m , • E nt er t he C us t o m er P i n, • Th e ter m i na l w i l l d is p l ay th e b a la nc e av a i l ab l e o n c us t o m er c ard , •...
  • Page 49 Forecourt Transactions The user can configure the forecourt prices as described in the terminal options menu. Forecourt Procedure • Pr es e n t th e c us to m er c ard , • S el ec t th e re l ev a n t ac c ou n t ty p e, •...
  • Page 50 • S el ec t th e re l ev a n t ap p lic a ti o n, • S el ec t “ Re f un d” , • E nt er t he “ R ef u n d am o un t”, •...
  • Page 51 Workshop Transactions Workshop Procedure • Pr es e n t th e c us to m er c ar d , • S el ec t th e re l ev a n t ac c ou n t ty p e, •...
  • Page 52 • Pr es s e nt er to c on f ir m t he am o un t, • E nt er t he d a te , pr es s en t er, • E nt er t he “ Au t hor is at i o n Co d e”, p r es s e n ter , •...
  • Page 53 Voucher Transactions Vouchers Procedure • Pr es e n t th e c us to m er c ar d , • S el ec t th e ac c o un t r e l ev a n t ac c o u nt ty p e, •...
  • Page 54 Contactless Transactions Contactless Procedure • S el ec t th e [ #] k ey o n t he t er m in a l t o i ni t ia t e th e tr ans ac t i o n •...
  • Page 55 In store Banking In Store Banking Procedure • Pr es e n t th e c us to m er c ar d , • S el ec t th e re l ev a n t ac c ou n t ty p e, •...

  • Page 56: Disclaimers And Ethical Conduct

    Other than as expressly stated in this document, Altron TMT or its subsidiaries take no responsibility for any loss or damage suffered by any person or entity as a result of reliance upon the information contained in this document.

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