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16. TROUBLESHOOTING
If an issue is non-resolvable based on the information below, please contact the Trolex
product support team.
16.1 Recoverable errors
In the unlikely event that the XD One encounters a recoverable operating error, the device will
log the event and automatically take appropriate action to resolve the issue.
It is recommended that on notification of recovery from an error, previous data capture and
device settings are checked before continued operation.
User settings and configurations may need to be redefined using the
16.2 Non-recoverable fatal errors
In the unlikely event that the XD One encounters a non-recoverable operating error, the
device will cease normal operation and alert the user to the issue via flashing red LED's and
an audible sequence as shown below.
In the case of a rare and non-recoverable fatal error, please contact the Trolex service team for
support as detailed in.
16.3 Device fault codes
The following codes relate to on-screen warnings that the Air XD will display when a fault is
encountered during normal operations.
Sequence
Fault name
Internal memroy
corruption
Internal memory full
Particulate sensor
data error
XD One_User manual_P5644.1601_Rev B
Fault description
A corruption in the XD
One's internal memory.
was detected. Loss of
data occured, or readings operation.
cannot be recovered.
The XD One's internal
memory is full.
The data received from
the particulate sensor was
found to be corrupt. The
XD One will ignore this
reading, log the event and
continue its operation.
If this occus more than four
times, the XD One will alert
the user and enter an error
BreatheLITE
software.
Fault check
The device will
automatically format its
memory and continue its.
Download and clear the
device data event and
and alarm logs.
Contact Trolex or an
approved distributor.
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