Troubleshooting - Motorola DCT5100 Setup Manual

TROUBLESHOOTING

Before calling your service provider, review this troubleshooting guide. This information can help you quickly solve the problem.
PROBLEM CAUSE
No sound Accidentally pressed MUTE on the remote control.
The receiver is tuned to the wrong entertainment component. Check that the receiver is set to the proper input source.
You are watching TV using your VCR, and your VCR is off.
No picture Cable signal may not be reaching your home.
No Guide or The DCT is not correctly connected to the cable system.
wrong Guide
Picture or sound is Coaxial cable is disconnected or loose.
noisy on one channel Cable operator is experiencing system difficult.
Sound from only one Cable connections are disconnected or loose.
stereo speaker
No power Power cord is disconnected.
Remote control Remote isn't set in cable TV mode.
does not work Obstruction between remote and cable terminal.
Dead batteries.
Poor audio quality Audio levels on external devices not set
relative to DCT5100 volume level.
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POSSIBLE SOLUTION
Press MUTE on the remote control to restore the volume level.
Turn your VCR on.
Check to be sure that all cables are connected properly and that your TV
is tuned to cable channel 3 or 4, if using the TO TV-VCR connections.
Hand-tighten the cable connections if necessary.
Check that your component connection cables are not crossed. Y goes to
Y, Pb to Pb and Pr to Pr.
If connected through the baseband RCA video connection, make sure the
cables are connected properly.
If you are watching TV using your VCR, be sure your VCR is on,
or set to bypass.
Ensure that the proper video display format for your TV has been selected.
Check that your cable is connected to the DCT set-top first.
NOT looped through the VCR.
Reconnect the cable and hand-tighten if loose.
Call your cable operator.
Hand-tighten or reconnect the cables properly.
Ensure that wires are not frayed and plugs are not bent or broken.
Reconnect the power cord.
Ensure that the DCT5100 is plugged into an outlet that is always live.
Press CABLE on the remote control.
Ensure that nothing is on the DCT5100 or blocking a clear line of
sight between it and the remote control.
Change the batteries in your remote control according to the
instructions in the section, "Installing Batteries."
For best audio quality, use the remote control to set the DCT5100
to approximately 3/4 of maximum volume level and then adjust the audio
levels on the external devices.
If your problem still exists, contact Motorola Technical
Support at 1.866.MOT.BCSI (1.866.668.2271),
Monday – Sunday, 7:00 AM to 11:00 PM EST.
5546-203-5K