Assistance Or Service - Whirlpool WHAW061BW Use And Care Manual

PROBLEM
Water Is Dripping
From the Unit on the
Outdoor Side
Water Is Dripping Inside
the Room
Water Collects in the
Base Pan

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check the
"Troubleshooting" section. It may save you the cost of a service
call. If you still need help, follow the instructions below.
Call XLS Products Customer Service toll free:
1-800-207-1156.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts.
■
Specialized customer assistance.
■
Referrals to local dealers, repair parts distributors, and service
■
companies. XLS Products-designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
Call XLS Products Customer Service toll free:
1-800-207-1156.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
■
Use and maintenance procedures.
■
Accessory and repair parts.
■
Referrals to local dealers, repair parts distributors, and service
■
companies. XLS Products-designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.
POSSIBLE CAUSES
The weather is hot and humid.
The air conditioner is not properly leveled.
Moisture removed from the air is collecting
in the base pan.
RECOMMENDED SOLUTIONS
This is normal during periods of high humidity.
NOTE: Do not drill a hole into the bottom of the metal
base pan; doing so will reduce cooling performance.
The air conditioner should slope slightly downward
toward the outside. Level the air conditioner to provide
a downward slope toward the outside to ensure proper
drainage. See the "Installation Instructions" section.
NOTE: Do not drill a hole into the bottom of the metal
base pan; doing so will reduce cooling performance.
This is normal. Water that collects in the base pan will
evaporate to the outside air. This helps with the unit's
cooling process.
NOTE: Do not drill a hole into the bottom of the metal
base pan; doing so will reduce cooling performance.
When calling, please know the purchase date and the complete
model and serial numbers of your appliance. This information will
help us to better respond to your request.
In the USA
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at:
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
In Canada
For further assistance:
If you need further assistance, you can write to XLS Products
with any questions or concerns at:
XLS Products, Inc.
Customer Service
P.O. Box 16262
Philadelphia, PA 19114-0262
Please include a daytime phone number in your correspondence.
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