Page 1
Application, Installation, & Service Manual Water-to-Water Heat Pumps: W-Series (Standard Range), WH-Series (High Temperature), WP-Series (Pool Heating) W/WH-25/45/55 Model Sizes 25-80 (Heating/Cooling) Model Sizes 45-80 (Pool Heating) Model Size 85 (Domestic Hot Water) WH-85-H (DHW) W/WH-65/75/80 WP-45/55/65/75/80 Maritime Geothermal Ltd. info@nordicghp.com P.O.
Page 2
SAFETY PRECAUTIONS WARNING: Ensure all access panels are in place and properly secured before applying power to the unit. Failure to do so may cause electrical shock. WARNING: Before performing service or maintenance on the heat pump system, ensure all power sources are DISCONNECTED.
Page 3
APPLICATION TABLE: W-SERIES OUTDOOR INDOOR MODEL FUNCTION REFRIGERANT VOLTAGE COMPRESOR REVISIONS COIL COIL W-25 HACW W-45 HACW W-55 HACW W-65 HACW W-75 HACW W-80 HACW This manual applies only to the models and revisions listed in this table APPLICATION TABLE - FIRMWARE AND PC APP Firmware Version* Associated PC APP...
Page 4
APPLICATION TABLE: WH-SERIES OUTDOOR INDOOR SIZE FUNCTION REFRIGERANT VOLTAGE COMPRESSOR REVISIONS COIL COIL WH-25 HACW WH-45 WH-55 WH-65 HACW WH-75 HACW WH-80 HACW WH-85 This manual applies only to the models and revisions listed in this table APPLICATION TABLE - FIRMWARE AND PC APP Firmware Version* Associated PC APP...
Page 5
APPLICATION TABLE: WP-SERIES OUTDOOR INDOOR MODEL FUNCTION REFRIGERANT VOLTAGE COMPRESOR REVISIONS COIL COIL WP-45 WP-55 WP-65 WP-75 WP-80 This manual applies only to the models and revisions listed in this table APPLICATION TABLE - FIRMWARE AND PC APP Firmware Version* Associated PC APP Version MGT GEN2 Bootload Firmware...
Reversing units (-HAC/HACW) There are several types of NORDIC water to water heat pumps: can also chill water for hydronic cooling applications. W-series Being a water source, ’geoexchange’, or ‘geothermal’ heat...
One or Two Buffer Tanks? This is an important design choice that needs to be made when planning an installation. These systems are described more fully in the following chapters. Single Buffer Tank Systems By far, this is how most systems are config- ured.
Sizing for Space Heating/Cooling W/WH-Series Heat Pump Sizing heat pump sizing, choose a heat pump with a standard capacity rating that matches or just slightly exceeds the calculated heat Table 1 shows the above grade size of building that can load.
Difference between desired pool temperature and outdoor age to the building envelope. temperature during coldest month of use A NORDIC PC-series indoor pool room dehumidifier re- · Wind exposure jects its heat into the pool room air or pool water, and can pro- ·...
Installation Basics Unpacking the Unit heat pump and circulator pump module in one location. The hydronic layout may make a particular location ideal for the unit When the heat pump reaches its destination it should be installation. unpacked to determine if any damage has occurred during Looking at the side of the heat pump where the pipes shipment.
Wiring Power Supply Connections per the voltage of the circulator pump module. Ground wire should be connected to the ground lug in the electrical box. Power supply for the heat pump from the breaker panel is Ensure that the total current draw does not exceed the value supplied to the unit via concentric 1.093”...
BACnet Connections Both D1-D2 and D2-C default to ON and so must be used with an auxiliary heating device that has a HIGH TEMPERATURE LIMITER to If using BACnet for external control of heating/cooling de- avoid a serious safety hazard. mand and/or monitoring of status, use a shielded twisted pair to the connector at the bottom left of control board.
Piping W/WH-Series: Number of Tanks with the recommended size. The recommended size will mini- mize the number of starts per hour and provide longer runtimes All W/WH-series systems will require at least one buffer for improved efficiency. tank. If there is one buffer tank, it will contain the heated or Outdoor Loop chilled water.
WP-Series Pool Piping Connections WH-HAC: Modulating Water Valve WP-series connections for the outdoor loop are the A high temperature heat pump may typically be heating same type as W/WH series: 1” brass female NPT. They are the indoor loop to 130-160°F (54-71°C) using a cold (outdoor) labelled OUTDOOR IN and OUTDOOR OUT.
Ground Loop Installations When satisfied that all connections are leak free, release WARNING: The R134a WH-series requires a the air pressure and connect a purge cart (see Figure 1) to the source fluid temperature of 45°F (7°C) or great- er. Therefore, the WH series may not use a flushing access ports at the pump module (refer to drawing ground loop except in suitably warm climates.
Adjust the circulator pump module valves to connect the TABLE 12 - Volume of fluid per 100 ft. of pipe purge cart to the ground loop. Begin pumping water through the ground loop, ensuring that the intake of the pump stays Volume /100ft.
Open Loop Installations WARNING: The R134a WH-series absolutely It is best to flow the well for as long as possible (e.g. 12 requires a source water temperature of 45°F hours) at the flow rate required by the proposed heat pump size. (7°C) or greater.
A return well should be a minimum of 80 ft. from the supply Figure 3: Open Loop Accessories & Tools well for residential applications. The water returned to the well will not necessarily be pumped into the same aquifer, depend- Cumulative Water ing on underground conditions.
act as the water valve and an additional valve is not required. to satisfy the heating demand as quickly as possible and mini- The closed loop jumper plug can be left in place for WH-series. mize run time. For the same reason, slightly oversizing the heat pump is acceptable on open loop applications, although this will require higher water flow.
Operation 1. BACnet Control 3. Setpoint Control If using BACnet Control, the heat pump will turn the com- One of the features of the heat pump’s GEN2 Control pressor on and off and activate cooling mode when it is told to Board is built in temperature control functionality called by the building control system.
Outdoor Reset Then enable the outdoor sensor in the Tools --> Configu- ration window or LCD interface: As mentioned earlier, lower heating setpoints will translate directly into a higher COP (efficiency). When Control Source HYD is set to Setpoints, an op- PC APP: Tools-->Configuration tional Outdoor Reset control algorithm is available for heating...
Setpoint Control Method 2 - Indoor Loop (ICR) Two Tanks It is possible to use all of the Setpoint Control Method 1 However, it is suggested to use Method 4 (External HTS/ settings, and operate two buffer tanks: one for heated water and CTS with two tanks) for this purpose.
Setpoint Control Method 3 - External (HTS/CTS) One Tank right corner of the PC App’s Tools-->Configuration window or a) HTS/CTS w/ One Tank - Heat Pump Mode use the LCD interface and select SYSTEM ENABLE. Most of the time, water heating/cooling heat pumps turn on See below, and also the PC Application (PC App) section...
Setpoint Control window looks like this for Method 3b b) HTS/CTS w/ One Tank - Chiller Mode (External HTS/CTS with One Tank, Chiller Mode): For non-reversing models only (H/HW), Chiller Mode allows the heat pump to be controlled from the Outdoor Loop (cold side) rather than the...
Setpoint Control Method 4 - External (HTS/CTS) Two Tanks *REVERSING MODELS ONLY (HAC/HACW) Setpoint Control window looks like this for Method 4 PC APP: (External HTS/CTS with Two Tanks): Tools-->Configuration LCD Interface: Configuration Like with Method 3, when this method is used no indoor circulator control for temperature sampling will occur.
PC Application (PC App) NOTE: Before using the PC Application, refer to Appendices for installation instructions for the PC Application and USB driver for the COM port. Both must be installed in order to run the PC App and communicate with the control board. Connect a USB cable between the PC and the control board USB connector located at the bottom center of the board.
Page 59
View Menu: This menu handles all of the operational viewing screens. Clicking on the View submenus will open the page in the PC APP’s frame. The next few pages of the manual show screenshots of each of the pages along with some descriptions of what is on each page. View-->Control Panel: The main control panel window will open, shown below.
Page 60
View-->Alarms, Limits and Faults (ALARMS Tab): NOTE: Greyed out Alarms in the PC APP are not applicable to the system setup and are not monitored by the control board. NOTE: Refer to Alarms and Faults screenshot below to see which alarms have a count. Alarms without a count: These alarms only occur one time at which point they immediately create a Permanent Alarm.
Page 61
View-->Alarms, Limits and Faults (ALARMS LIST Tab): This tab show a history of alarms that have occurred since the PC APP was connected to the control board. This list will be lost when the PC APP is disconnected. Each alarm that occurs while This button will erase the the PC APP is connected to alarm events in the Alarm List.
Page 62
View-->Alarms, Limits and Faults (FAULTS tab): This tab shows hardware faults that could occur. If one of these faults occurs there may be a problem with the control board hard- ware, with LCD Display and buttons, or with a sensor. If a fault occurs, some things to try: ·...
Page 63
View-->Set Stage 2 Delay Sets the Stage 1 run time after which stage 2 will be forced ON. Set to 0:00 to disable. (Applicable to R410a heat pumps with 2- stage compressors only.) View-->Water Lines Shows the water line temperatures. View-->Digital Inputs Shows the digital inputs and their individual status (ON/OFF).
Page 64
Graphs Menu: This menu is a list of the available graphs. Graphs are real-time and show a time stamp of when the recording started as well as a current time which will show up if the graph is screen captured. Each graph has a CLEAR button which will erase the stored data and restart the graph.
Page 65
Tools Menu: This is where various tools for system setup and monitoring are located. Tools-->Configuration (System Configuration tab): This is where the system setup is done. Settings should only be changed by a person who has a good understanding of sys- tem operation.
Page 66
Tools-->Configuration (Alarms and Delays tab): Click on the UP/DOWN arrows to change the value, noting that values have both a low and high limit. The number of minutes before the The minimum off unit can start again after various time when switching Count Reduce Time is alarm shutdowns between heating and...
Page 67
Tools-->Calibration: Generally there is no need for calibration. The suction and discharge pressures may be calibrated in increments of 1 psi if there is a discrepancy in the readings when compared to a known good reference. Temperature sensors may be adjusted in increments of 0.1°F. There is an AUTO CALIBRATION routine in the program that continu- ally calibrates the temperatures sensors against an on board reference resistor by applying an offset to the temperature sensors.
Page 68
Tools-->Datalogging (Datalog tab): A log will be automatically recorded at the following rates: · SYSTEM DISABLED: every 10 minutes · SYSTEM ENABLED: logging frequency set via the dropdown box at the top right of the PC App main window · ALARM: logging frequency automatically set to 10 seconds, for 2 hours ·...
Page 69
Tools-->Parameters: WARNING! The Parameters page is for advanced use only. Changing parameter values can cause the system to stop functioning properly. The parameters page shows all configurable memory spaces with their name and current value and allows them to be edited directly. To change a parameter value type in the new value and press ENTER.
LCD Interface & Menus These are examples of the unit status and operating data displayed when at the message display level (top level). Pressing ENTER will enter into the menu levels beginning with the Main Menu. 2x16 LCD ENTER button: UP button: DOWN button: OK/EXIT button:...
Page 71
Main Menu Tree Continued ENTER ENTER ENTER ENTER Description (From Main) (First Press) (Second Press) (Third Press) Summer Setback — Enable Setback? — Enable Enable summer setback. (only if using — Disable Disable summer setback. Setpoint Control) System EN/DIS — Enable System? —...
BACnet Interface The BACnet interface is an MS/TP connection via RS-485 twisted pair. BACnet IP is not available. Recommended wire: 22-24 AWG single twisted pair, 100-120 Ohms impedance, 17pF/ft or lower capacitance, with braided or alumi- num foil shield, such as Belden 9841 or 89841. The connector on the control board is a three wire removable screw connector.
TABLE 21 - BACnet OBJECTS - DATA (Read Only) Name Property Units Description AI0 (Comp1_Current) Present Value Amps Compressor current draw (AI0) - requires accessory AI1 (Comp2_Current) Present Value User User defined (0-5VDC or 4-20mA) Present Value User User defined (0-5VDC or 4-20mA) Present Value User User defined (0-5VDC or 4-20mA)
TABLE 22 - BACnet OBJECTS - ALARM Descriptions (Read Only) Name Data Type Description AI0 (Comp1 Current) Analog Input Status alarm (Start / Stop Failure) - requires current sensor accessory AI1 (Comp2 Current) Analog Input LPS1 Analog Input Low pressure alarm HPS1 Analog Input High pressure alarm...
TABLE 23 - BACnet OBJECTS - FAULT Descriptions (Read Only) Name Data Type Description AI4 (Cold Tank) Analog Input Cold tank temperature sensor faulty or disconnected - requires accessory Hot tank temperature sensor faulty or disconnected - requires accessory AI5 (Hot Tank) Analog Input LPS1 Analog Input...
Startup Procedure The W/WH-Series Startup Record located in this manual is used in conjunction with this startup procedure to provide a detailed record of the installation. A completed copy should be left on site, a copy kept on file by the installer, and a copy should be sent to Maritime Geothermal Ltd.
Page 77
Unit Startup The unit is now ready to be started. The steps below outline the procedure for starting the unit and verifying proper operation of the unit. It is recommended that safety glasses be worn during the following procedures. IMPORTANT NOTE: The unit is shipped with the SYSTEM DISABLED in order to prevent the unit from starting when the power is first turned on.
Startup Record Startup Date Installation Site Installer City Company Check boxes unless Province Model asked to record data. Country Serial # Circle data units. Customer Name Customer Phone # PRE-START INSPECTION Indoor Loop All shut-off valve are open (full flow available) (Hydronic) Loop is full and purged of air Antifreeze type, if any...
Routine Maintenance MAINTENANCE SCHEDULE Item Interval Procedure Compressor 1 year Inspect for pitted or burned points. Contactor Replace if necessary. LCD Interface or When heat pump Check for alarms and faults (only necessary if alarms PC App problem is suspected not reported through a BACnet system).
Troubleshooting Guide The following steps are for troubleshooting the heat pump. Repair procedures and reference refrigeration circuit diagrams can be found later in this manual. STEP 1: Verify that the LCD screen is functioning . If it is not, proceed to POWER SUPPLY TROUBLE SHOOTING, otherwise pro- ceed to STEP 2.
Page 81
ALARM TROUBLESHOOTING Alarm/Fault Description Recommended Action The data logging function of the GEN2 Control Board is a very useful tool for troubleshooting alarms. It provides a histo- ry of the unit operation up to and including the time at which the alarm(s) occurred. Note that some alarms require ac- cessory components.
Page 82
FAULT TROUBLESHOOTING Alarm/Fault Description Recommended Action Digital Inputs Digital Outputs Analog Inputs Cycle the power a few times; if the A failure has occurred and the indicated section of the fault persists replace the control control board may no longer work properly. MODBUS Comms board.
Page 83
COMPRESSOR TROUBLESHOOTING Fault Possible Cause Verification Recommended Action Compressor will Faulty control board. No 24vac output on STAGE1 when Replace control board. not start compressor should be operating. Faulty run capacitor. Check value with capacitance meter. Replace if faulty. (Single phase only) Should match label on capacitor.
Page 84
OPERATION TROUBLESHOOTING - HEATING MODE Fault Possible Cause Verification Recommended Action High or low suc- Faulty sensor Compare pressure sensor reading Check wiring, replace sensor. If tion or discharge against a known reference such as a problem persists, replace control pressure new refrigeration manifold set.
Page 85
OPERATION TROUBLESHOOTING - HEATING MODE Fault Possible Cause Verification Recommended Action Low suction EEV stuck almost closed Manually adjusting the EEV does Go to EEV troubleshooting sec- pressure or partially blocked by for- not affect the superheat or the suc- tion.
Page 86
OPERATION TROUBLESHOOTING - COOLING MODE (HACW / HAC models only) Fault Possible Cause Verification Recommended Action Heating instead Zone thermostat intercon- Verify that there is 24VAC across O Correct setup. of cooling nection or zone controller and C of the terminal strip when not set up properly.
Page 87
OPERATION TROUBLESHOOTING - COOLING MODE (HACW / HAC models only) Fault Possible Cause Verification Recommended Action High suction EEV stuck open Manually adjusting the EEV does Go to EEV troubleshooting section. pressure not affect the superheat or the suc- (may appear to tion pressure.
Page 88
EEV TROUBLESHOOTING If there is a refrigeration problem such as low charge, plugged filter-dryer, EEV stuck, or any other kind of restriction in the refrigeration system, the apparent EEV position will work its way towards 100% (full open). High superheat is also a symptom.
Page 89
DOMESTIC HOT WATER (DESUPERHEATER) TROUBLESHOOTING (HACW / HW models only) Fault Possible Cause Verification Recommended Action Insufficient hot Thermostat on hot water Visually inspect the setting. Adjust the setting. water (tank tank set too low. Should problem) be set at 120°F to 140°F. Breaker tripped, or fuse Check both line and load sides of Correct problem, and replace...
Repair Procedures Pumpdown Procedure 1. Place the unit in SERVICE mode via the PC App or LCD interface; this will open the EEVs and start the indoor circu- lator (as long that circulator is powered and controlled by the heat pump). DO NOT turn off electrical power at the breaker panel, since the coaxial coils must have full water flow during refrigerant recovery.
Compressor Replacement Procedure 1. Pump down the unit as per the Pumpdown Procedure above. If there was a compressor burn out (motor failure), the refrigerant cannot be reused and must be disposed of according to local codes. 2. Disconnect piping. 3.
Control Board Replacement Procedure 1. Turn the power off to the unit. 2. Take a picture of the control board and connectors for reference. The picture in Appendix A may also be helpful. 3. Carefully remove all green terminal strips on the left side, the right side and the bottom of the control board. They pull straight off the board, with no need to disconnect wires from their screw terminals.
LCD Interface (Display) Board Replacement Procedure 1. Turn the power off to the unit. 2. Remove the display board cable connector from the control board. 3. Using a sharp utility knife with a long blade, slice each of the display board standoff heads off, taking care to not damage the lexan cover.
Dimensions: W-25/45/55 All dimensions in inches. RECOMMENDED LEFT SIDE RECOMMENDED FRONT CLEARANCE: CLEARANCE RIGHT SIDE CLEARANCE: 2 FT OPTIONAL 2 FT NO BACK CLEARANCE REQUIRED Dimensions: W-65/75/80 LEFT SIDE RECOMMENDED RECOMMENDED CLEARANCE FRONT CLEARANCE: RIGHT SIDE CLEARANCE: 2 FT 2 FT OPTIONAL NO BACK CLEARANCE REQUIRED ISSUE 04: 23-Sep-2022...
Dimensions: WH-25/45/55 All dimensions in inches. RECOMMENDED LEFT SIDE RECOMMENDED FRONT CLEARANCE: CLEARANCE RIGHT SIDE CLEARANCE: 2 FT OPTIONAL 2 FT NO BACK CLEARANCE REQUIRED Dimensions: WH-65/75/80 CLEARANCES: AS ABOVE Dimensions: WH-85 CLEARANCES: AS ABOVE ISSUE 04: 23-Sep-2022 Page 118 002500MAN-01...
WP-Series Capacity Ratings The tables show the heat pump performance when heating a pool to 80°F (27°C), or a hot tub to 104°F (40°C). All data is for 60 Hz operation with water as the pool loop fluid. METRIC Table 49 - Standard Capacity Ratings: HEATING Table 49a - Standard Capacity Ratings: HEATING...
Appendix A: Gen2 Control Board Description The picture below shows the locations of the connectors and LED indicators of the control board. The control board offers many fea- tures such as short circuit protection on all digital outputs, Real Time Clock with super capacitor for backup power, WiFi capability, relay outputs for plenum heater control (if equipped), USB port, PIC32 microcontroller, etc.
The tables describe the connections starting with the top of the board and working around the board counter clock-wise. TABLE A1 - Control Board Connector Descriptions (Top) Name Description HPS1/HI1 High Pressure Sensor 1 Measures discharge pressure. LPS1/LO1 Low Pressure Sensor 1 Measures suction pressure.
TABLE A4 - Control Board Connector Descriptions (Right Side) Signal Description DI_1 Digital Input1 Unused. DI_0 Digital Input0 Low pressure select from open/closed loop harness (0=open loop, 1=closed loop) Phase Monitor2 Switch or dry contact from R to activate Summer Setback mode. Phase Monitor1 Accessory for 3 phase models.
Appendix B - USB Driver Installation 4. In the window that is displayed, click and hold down the The first step in connecting a Windows laptop computer to the mouse button on the folder name, and drag to your desktop: control board is to install the USB driver.
Appendix C - PC App Installation 4. In the window that is displayed, click and hold down the The PC App allows detailed interfacing with the control board mouse button on the folder name, and drag to your desktop: using a Windows laptop computer. Any Windows from XP and onwards should be compatible, but Windows 10 (as found on any recent laptop computer) is recommended.
Appendix D: Updating Firmware METHOD 1: Updating Firmware Using PC App This method can be used when updating post-2017 control 7. Click on YES. The following message box will appear: boards with bootloader version 2.0. This method will not work for older control boards with bootloader version 1.0 (approx.
Page 145
12. Click on Load Hex File. Select the 16. Close the PIC32 program. MGL_GEN2_V360.production.hex (or higher version num- ber) file, which is in the folder you created on the Desktop. 17. WAIT APPROXIMATELY 10 SECONDS. This gives the control board time to reset, initialize and re-connect to the PC USB port.
Page 146
METHOD 2: Updating Firmware Using Jumper Pins This method should be used when updating older control boards 6. Turn the power back on. The control board is now in boot that have bootloader version 1.0, or where the PC App has trou- loader mode and is ready to be programmed.
Warranty: W-Series RESIDENTIAL LIMITED EXPRESS WARRANTY Unless a statement is specifically identified as a warranty, statements made by Maritime Geothermal Ltd. (“MG”) or its representatives relating to MG’s products, whether oral, written or contained in any sales literature, catalogue or agreement, are not express warranties and do not form a part of the basis of the bargain, but are merely MG’s opinion or commendation of MG’s products.
Page 148
Warranty: WH/WP-Series COMMERCIAL LIMITED EXPRESS WARRANTY Unless a statement is specifically identified as a warranty, statements made by Maritime Geothermal Ltd. (“MG”) or its representatives relating to MG’s products, whether oral, written or contained in any sales literature, catalogue or agreement, are not express warranties and do not form a part of the basis of the bargain, but are merely MG’s opinion or commendation of MG’s products.
Need help?
Do you have a question about the W Series and is the answer not in the manual?
Questions and answers