Troubleshooting - NEC MultiSync EA242WU Setup Manual

Avoid locations with extreme temperatures and humidity.
Failure to do so could lead to fire or electric shock or damage to the product.
The usage environment for this product is as follows:
14
• The operating temperature: 5 °C to 35 °C/41 °F to 95 °F/
REQUIRED
• The storage temperature: -10 °C to 60 °C/14 °F to 140 °F/

Troubleshooting

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• Make sure the signal cable is fully connected to the monitor and the computer.
• Make sure the computer's display card is fully seated in its slot.
• Make sure there is no DisplayPort converter adapter connected. The monitor does not support
DisplayPort converter adapter.
• Make sure both the computer and monitor are powered on.
• The monitor may be in power saving mode. The monitor automatically goes into standby at the
preset time period after the video signal is lost.
• If the current input terminal connection has no active input signal, touch the INPUT/SELECT key to
switch inputs.
• If the OSD menu setting [VIDEO DETECT] is set to [NONE], change the setting to [FIRST].
• Make sure that a supported resolution has been selected on the display card or system being
used. If in doubt, please refer to the user's manual of the display controller or system to change the
resolution.
• Check the monitor and your display card with respect to compatibility and recommended signal
timings.
• Check the signal cable connector for bent or pushed-in pins.
• Make sure the connected device outputs a signal to the monitor.
• If the front LED is dark blue, check the status of the [OFF MODE SETTING] mode or [HUMAN
SENSING].
• When using a USB-C cable for connecting a computer to the monitor, please check that the
connected computer's port complies with DisplayPort Alt Mode.
• When using a USB-C cable for connecting a computer to the monitor, check that the USB-C cable
complies with SuperSpeed USB.
humidity: 20 to 80% (without condensation)
humidity: 10 to 85% (without condensation)
CAUTION
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