Lenovo Support Web Site; Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - Lenovo ThinkCentre M71z 1677 User Manual

• Access troubleshooting and support information for your computer model and other supported products.
• Find the service and support phone numbers for your country or region.
• Find a Service Provider located near you.

Lenovo Support Web site

Technical support information is available at:
http://www.lenovo.com/support
This portal is updated with the latest information about the following subjects:
Download & Drivers
Warranty
Technical Support
ThinkVantage
Lenovo Forums
User Guides & Manuals

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 10 "Troubleshooting and diagnostics"
on page 51. For information on additional resources to help you troubleshoot your computer problem,
see "Information resources" on page 69.
If you suspect a software problem, see the documentation that comes with the operating system or software
program, including readme files and online help.
Most computers come with a set of diagnostic programs that help you identify hardware problems. For
instructions on using the diagnostic programs, see "Diagnostic programs" on page 67.
You can also get the latest technical information and download device drivers and updates from Lenovo
Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support
Center.
The following services are available during the warranty period:
• Problem determination - Trained service personnel are available to assist you with determining a
hardware problem and deciding what action is necessary to fix the problem.
• Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are
available to provide the applicable level of service.
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ThinkCentre User Guide
Download drivers, flash BIOS, and update your software.
Check your warranty status and upgrade your warranty.
Click Need Help? for self-help tips to help diagnose a
problem.
Learn more about ThinkVantage software to improve
productivity and reduce cost.
Search the community knowledge base for your computer
to share and discover information with other users.
Read or print any publications related to your product.