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LaCie
rugged
SAFE
Table of Contents
1. Introduction .................................................................................................................. 5
1.1. Shock Protection Features . ................................................................................................................ 6
1.2. Heat Dissipation Features ................................................................................................................. 6
1.3. Box Content .................................................................................................................................... 7
1.4. Minimum System Requirements ......................................................................................................... 8
1.5. Views of the Drive ............................................................................................................................ 9
1.5.1. Top/Front View ...................................................................................................................... 9
1.5.2. Drive Mode LED Behavior ....................................................................................................... 9
1.5.3. Rear View .............................................................................................................................. 9
1.6. Cables and Connectors . ................................................................................................................. 10
1.6.1. USB Cables and Connectors ................................................................................................. 10
1.6.2. FireWire Connections ........................................................................................................... 10
2. Before Installing Your LaCie Rugged Safe ................................................................... 11
2.1. How to Use the Fingerprint Sensor . .................................................................................................. 11
2.2. Being An Administrator . .................................................................................................................. 12
2.3. About Authorized Users and Rights .................................................................................................. 12
3. Connecting Your LaCie Rugged Safe .......................................................................... 13
3.1. Connecting the Interface Cable . ...................................................................................................... 14
3.1.1. Connectivity: Installing LaCie Safe Manager ........................................................................... 14
3.1.2. Connectivity: Ports . ............................................................................................................... 14
3.2. Connecting Multiple Devices . .......................................................................................................... 15
3.3. Connecting the Optional Power-Sharing Cable (USB) ....................................................................... 16
3.4. Install and Run LaCie Safe Manager Software . .................................................................................. 17
3.4.1. Windows Users .................................................................................................................... 17
3.4.2. Mac Users ........................................................................................................................... 18
3.5. Disconnecting Your Hard Drive ....................................................................................................... 19
3.6. Switching Interfaces . ....................................................................................................................... 19
4. Setting Up Your LaCie Rugged Safe ............................................................................ 20
4.1. Step 1: Registering the First User ..................................................................................................... 21
4.2. Step 2: Registering the First User's Fingerprint .................................................................................. 22
5. Using Your LaCie Rugged Safe ................................................................................... 24
5.1. Unlocking and Locking Your Rugged Safe . ....................................................................................... 25
5.1.1. Unlocking the Drive with LaCie Safe Manager Installed............................................................ 25
5.1.2. Unlocking the Drive without LaCie Safe Manager Installed . ...................................................... 26
5.1.3. Locking the Drive ................................................................................................................. 27
5.2. Manage Your Rugged Safe ............................................................................................................. 28
5.2.1. Accessing the Rugged Safe Administration Page . ..................................................................... 28
5.2.2. Administration Page.............................................................................................................. 30
5.2.4. Granting Administration Rights (Administrator only) ................................................................. 31
5.2.5. Removing Users (Administrator only) ...................................................................................... 31
5.2.6. Reinitialize the Drive (Administrator only) ................................................................................ 31
5.3. LaCie Safe Manager Launch Preferences.......................................................................................... 32
6. Formatting Your LaCie Rugged Safe ........................................................................... 33
6.1. One Partition for the Rugged Safe ................................................................................................... 33
6.2. Formatting Your LaCie Rugged Safe ................................................................................................ 34
6.2.1. Windows XP Users ................................................................................................................ 34
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Summary of Contents for LaCie 301490
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Page 1: Table Of Contents
1.5.3. Rear View ... 9 1.6. Cables and Connectors ..10 1.6.1. USB Cables and Connectors ... 10 1.6.2. FireWire Connections ... 10 2. Before Installing Your LaCie Rugged Safe ... 11 2.1. How to Use the Fingerprint Sensor ..11 2.2. Being An Administrator ..12 2.3. About Authorized Users and Rights ... 12 3. Connecting Your LaCie Rugged Safe ... 13 3.1. Connecting the Interface Cable . - Page 2 7. Frequently Asked Questions (FAQ) ... 43 8. Troubleshooting ... 45 8.1. Troubleshooting the Hard Drive... 45 8.1.1. Mac Users ... 45 8.1.2. Windows Users ... 47 8.2. Troubleshooting the Fingerprint Sensor ... 49 9. Contacting Customer Support ... 50 9.1. LaCie Technical Support Contacts ... 51 10. Warranty Information ... 52 oulton Table of Contents page 2...
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Page 3: User Manual
✦ Connect the equipment into an out- let on a circuit different from that to which the receiver is connected. ✦ Consult the dealer or an experienced radio/TV technician for help. Modifications to this product not authorized by LaCie could void the FCC & Industry Canada regulations and negate your au- thority to operate the product. Manufacturer’s Declaration for CE Certification We, LaCie, solemnly declare that this prod- uct conforms to the following European standards: Class B EN60950, EN55022,... -
Page 4: General Use Precautions
± 10% of the nominal, transient over-voltages according to over-voltage category II). General Use Precautions ✦ Do not expose the LaCie Rugged Safe to temperatures outside the range of 5° C to 35 C (41° F to 86° F); or to operational humidity... -
Page 5: Introduction
LaCie rugged SAFE • D esign by User Manual 1. Introduction Thank you for purchasing the LaCie Rugged Safe. By simply con- necting the drive to your computer and walking through a quick and easy software setup, you can ensure that your data is secure from unauthorized users. The LaCie Rugged Safe performs just like a standard external hard drive, but keeps your data secure with a technology known as biom- etry. This emerging field is devoted to individual identification using biological traits such as fingerprints or voice recognition. Fingerprint scanning, which is the technology used by the Rugged Safe, is one of the most common biometric systems used today. By limiting ac- cess via unique fingerprinting, you can keep the data stored on your Rugged Safe secure. LaCie Safe Manager is an intuitive program that easily manages fingerprint recognition and password protection. A software wizard... -
Page 6: Shock Protection Features
LaCie rugged SAFE Introduction • D esign by oulton User Manual page 6 1.1. Shock Protection Features Shock-resistant Digital data is best handled with care, but people and their files rubber sleeve are subject to mishaps and unfortunate accidents. In a world full of Protective bumps, spills, and adventures, the LaCie Rugged Safe is data’s best aluminum shell protection. See Fig. 01 for a description of the LaCie Rugged Safe’s physical protection design. -
Page 7: Box Content
LaCie rugged SAFE • D esign by User Manual 1.3. Box Content Your LaCie Rugged Safe should contain the following: LaCie Rugged Safe Hi-Speed USB 2.0 cable FireWire 800 cable FireWire 400 to 800 (6 pin to 9 pin) adapter cable Power sharing cable Quick Install Guide IMPORTANT INFO: Please save your packaging. In the event that the drive should need to be repaired or serviced, it must be returned in its original packaging. oulton Introduction page 7 rugged SAFE Secure All-Terrain Hard Disk FireWire 800 and Hi-Speed USB 2.0 Quick Install Guide... -
Page 8: Minimum System Requirements
*The included FireWire 400 to 800 cable allows you to connect your Rugged Safe to a FireWire 400 port on a computer. **Many computers do not have native FireWire 800 ports. To take advantage of the faster FireWire interface, you may need to pur- chase an expansion card for your desktop (PCI-E) or portable (Ex- press34) computer. LaCie offers a wide selection of peripherals, in- cluding expansion cards. Visit the LaCie website at http://www.lacie. com/us/products/family.htm?id=10012. oulton TECHNICAL Disk Space connected to a USB 2.0 host port. If it is connected to a USB 1.1 port, Minimum of 600MB your drive will operate at USB 1.1 speeds. recommended TECHNICAL Minimum of 600MB from any Windows or Mac computer. Please see 6. Formatting Your recommended LaCie Rugged Safe. Introduction NOTE: To achieve USB 2.0 speeds, your drive must be NOTE: A registered user can access the Rugged Safe Safe for information on how best to format the Rugged page 8... -
Page 9: Views Of The Drive
LaCie rugged SAFE • D esign by User Manual 1.5. Views of the Drive 1.5.1. Top/Front View Biometric Fingerprint Sensor – This is where you swipe your finger to gain access to your LaCie Rugged Safe. See section 2.1. How to Use the Fingerprint Sensor, for more information. Drive Mode LED – This LED indicates the drive mode. See the table below for details. 1.5.2. Drive Mode LED Behavior When the LED is: The drive is:... -
Page 10: Cables And Connectors
IEEE 1394b standard. FireWire 800 offers increased bandwidth and extended cabling dis- tance between devices. FireWire 800 is ideal for bandwidth-inten- sive applications, such as audio, video, and graphics. FireWire 800 Cables Ends). The cable will also Your LaCie hard disk is shipped with a FireWire 800 9-to-9 pin cable (Fig. 05 – FireWire 800 Cable 800 6-to-9 pin cable (Fig. 06 – FireWire 400 to 800 Cable Fig. 05 – FireWire 800 Cable Ends Fig. 06 – FireWire 400 to 800 Cable Ends Introduction FireWire Connections... -
Page 11: Before Installing Your Lacie Rugged Safe
✦ Slowly slide your finger over the sensor when you register a finger or authorize access. (Fig. 07) If the sensor does not appear to recognize your fingerprint, adjust your technique according to the error reported by the sensor dialog. Refer to section 8.2. Troubleshooting the Fingerprint are still having trouble. IMPORTANT INFO: LaCie Safe Manager can register a maxi- mum of ten fingerprints. Further, each user may register more than one fingerprint. For example, five users may register two fingerprints each (including the administrator); or ten fingerprints for one user. There are many combinations that allow for easy and intuitive man- agement. See section 2.4. Rules For Registering Users formation. oulton Fig. 07... -
Page 12: Being An Administrator
Similarly, an administrator can have his rights adjusted to a standard user. Please note that there must be a minimum of one administrator for the LaCie Rugged Safe. ✦ LaCie recommends a minimum of two administrators since one person is rarely available all the time. Please note that LaCie is not liable if one or more administrators are no longer available and access to your Rugged Safe is blocked. -
Page 13: Connecting Your Lacie Rugged Safe
SAFE • D esign by User Manual 3. Connecting Your LaCie Rugged Safe Follow these steps to connect and power on your LaCie Rugged Safe. Step Topic 3.1. Connecting the Interface Cable 3.2. Connecting Multiple Devices 3.3. Connecting the Optional Power-Sharing Cable (USB) 3.4. -
Page 14: Connecting The Interface Cable
Connectivity: Installing LaCie Safe Manager Connecting the LaCie Rugged Safe to install LaCie Safe Manager Operating System Port Windows (All versions) USB 2.0 & FireWire 400/800 Mac OS 10.6.x USB 2.0 & FireWire 400/800 Mac OS 10.5.x USB 2.0 only See 3.4. Install and Run LaCie Safe Manager tions on installing LaCie Safe Manager. Once the installation is fin- ished, you may use either port for all supported operating systems. TECHNICAL NOTE: The Rugged Safe will work on the USB 2.0 and FireWire 800 ports for all supported operating systems under most circumstances. The only limitation is the use of the USB 2.0 interface when installing LaCie Safe Manager on a computer running Mac OS 10.5.x. Please note that configuring the device (i.e. registering fingers for security, registering users, etc.) is supported on both interfaces for all supported operating systems. 3.1.2. -
Page 15: Connecting Multiple Devices
User Manual 3.2. Connecting Multiple Devices FireWire 800 allows for connecting additional hard drives or devices (i.e. digital video camera) directly to the LaCie Rugged Safe (this connection is called a “daisy chain”). To daisy chain devices, you must use only the FireWire interface. Your computer will not recognize a daisy chained device if the in- terfaces are mixed. For example, a FireWire device attached to a Rugged Safe that is connected to the computer via the Hi-Speed USB 2.0 interface. -
Page 16: Connecting The Optional Power-Sharing Cable (Usb)
LaCie rugged SAFE • D esign by User Manual 3.3. Connecting the Optional Power- Sharing Cable (USB) It is possible that the USB connection from your computer will not provide enough power to the LaCie Rugged Safe. To provide ad- ditional power to the Rugged Safe, attach the included USB power sharing cable to the drive from your computer. 1. Attach the small end of the power sharing cable to the back of your LaCie drive (Fig. 09). See 1.5.3. Rear 2. Attach the USB end of the power sharing cable to an available USB port on your computer. oulton View. Fig. 09 Before Installing Your Hard Drive page 16... -
Page 17: Install And Run Lacie Safe Manager Software
LaCie rugged SAFE • D esign by User Manual 3.4. Install and Run LaCie Safe Manager Software LaCie Safe Manager will help you manage access rights to your LaCie Rugged Safe. IMPORTANT INFO: LaCie Safe Manager is only required on one computer to configure the drive for authentication and to manage users. When attaching the LaCie Rugged Safe to a computer without LaCie Safe Manager, the drive LED blinks red and will not appear on the desktop (Mac) or in My Computer/Computer (Windows) until an authorized user has swiped his finger. 3.4.1. Windows Users Windows users may use the USB 2.0, FireWire 400, or FireWire 800 port to install LaCie Safe Manager. See 3.1. -
Page 18: Mac Users
2. Open the UTILITIES partition. Find the Software folder and click twice on the LaCie Safe Manager installation icon. The installation will begin (see Fig. 12). Follow the installation prompts to continue. 4. Enter your computer’s Administrator password when asked. 5. Select Continue Installation when a prompt informs you that a restart is required to complete the installation (Fig. 6. Once complete, a window appears noting that LaCie Safe Man- ager has been successfully installed. (Fig. Proceed to section 4. Setting Up Your LaCie Rugged TECHNICAL NOTE: The Rugged Safe will work on the USB 2.0 and FireWire 800 ports for all supported operating systems under most circumstances. The only limitation is the use of the USB 2.0 interface when installing LaCie Safe Manager on a computer running Mac OS 10.5.x. Please note that configuring the device (i.e. registering fingers for security, registering users, etc.) is supported on both interfaces for all supported operating systems. oulton Fig. 12 13). -
Page 19: Disconnecting Your Hard Drive
LaCie rugged SAFE • D esign by User Manual 3.5. Disconnecting Your Hard Drive USB and FireWire external devices feature “plug & play” connectiv- ity, which means that a drive can be connected and disconnected while the computer is running. To prevent failures, it is important to follow the steps below before disconnecting your hard drive. Windows XP Users From the System Tray located in the lower right-hand side of your screen, click on the Eject icon (a small green arrow over a hard- ware image) (Fig. 15 – Windows XP Users). A message will appear, detailing the devices that the Eject icon controls, i.e. “Safely re m ove…” Select the disk you wish to un- mount. -
Page 20: Setting Up Your Lacie Rugged Safe
To open LaCie Safe Manager: Windows Users: ✦ In the task bar, right click the LaCie Safe Manager icon and select Open LaCie Safe Manager... (Fig. 19 & Fig. ✦ Select Start / Programs / LaCie Safe Manager. Mac Users: ✦ In the menu bar, click on the LaCie Safe Manager and select LaCie Safe Manager... (Fig. ✦ In the Finder, select Go / Applications / LaCie Safe Man- ager. -
Page 21: Step 1: Registering The First User
SAFE • D esign by User Manual 4.1. Step 1: Registering the First User User Information LaCie Safe Manager will launch automatically when your Rugged Safe is attached to your computer. Before moving forward, check that your drive is selected in the column on the left (Fig. IMPORTANT INFO: If your Rugged Safe drive does not appear in the left-hand column, please check to see if it has been properly connected. Refer to section 3. Connecting Your LaCie Rugged Safe for additional information. -
Page 22: Step 2: Registering The First User's Fingerprint
Rules For Registering Users 4. When you have successfully swiped your finger three times, the dialog displays three check marks and then closes (Fig. indicator on the finger that has been successfully registered will change from dark blue to light blue. 5. To register additional fingerprints, please repeat steps 1-3. 6. Register another fingerprint or click Next to continue. 7. Upon selecting Next, LaCie Safe Manager will add the user information and register the finger(s) (Fig. continued on the next page>> oulton Fig. 25 for more info. Fig. 26 27). The 28). - Page 23 IMPORTANT INFO: Using your operating system’s disk utility to format the Rugged Safe will not destroy or erase the fingerprint se- curity that you have recorded. However, LaCie strongly recommends against formatting your Rugged Safe with more than one partition. There is a high risk of losing data when using the Rugged Safe with more than one partition. See 6.2. Formatting Your LaCie Rugged Safe for more information. Proceed to section 6. Formatting Your LaCie Rugged have not formatted your Rugged Safe. If the drive has been for- matted, got to 5. Using Your LaCie Rugged IMPORTANT INFO: You must format the Rugged Safe in order to store data and access files. oulton 29). If you prefer...
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Page 24: Using Your Lacie Rugged Safe
LaCie rugged SAFE • D esign by User Manual 5. Using Your LaCie Rugged Safe You can start to use your LaCie Rugged Safe drive once you have successfully registered at least one user. Connect the drive to begin storing and accessing data (see section 3. Connecting Your LaCie Rugged Safe for more information). Topic 5.1. Unlocking and Locking Your Rugged Safe 5.2. Manage Your Rugged Safe 5.3. LaCie Safe Manager Launch Preferences... -
Page 25: Unlocking And Locking Your Rugged Safe
LaCie rugged SAFE • D esign by User Manual 5.1. Unlocking and Locking Your Rugged Safe 5.1.1. Unlocking the Drive with LaCie Safe Manager Installed IMPORTANT INFO: LaCie Safe Manager is only required on one computer to configure the drive for authentication and to manage users. When attaching the LaCie Rugged Safe to a computer without LaCie Safe Manager, the drive will not appear on the desktop (Mac) or in My Computer (Windows) until an authorized user has swiped his finger. Connect the Rugged Safe to the computer (3.1. Connecting the Interface Cable). 2. The LED on top of the drive will turn solid green than solid red while the drive is initializing. A few moments later, the LED will blink red. -
Page 26: Unlocking The Drive Without Lacie Safe Manager Installed
LaCie rugged SAFE • D esign by User Manual 5.1.2. Unlocking the Drive without LaCie Safe Manager Installed 1. Connect the Rugged Safe to the computer. 2. The LED on top of the drive will turn green than red while the drive is initializing. A few moments later, the LED will blink red. 3. Place a registered finger flat in the recess of the fingerprint sen- sor. Make sure the top of your finger touches the top of the recess and slide it down slowly. 4. If the finger swipe is successful, the device will unlock, allowing access to the data. -
Page 27: Locking The Drive
SAFE • D esign by User Manual 5.1.3. Locking the Drive 1. Computers with or without LaCie Safe Manager may lock the drive by ejecting (Windows) or unmounting (Mac) the partition: ✦ Windows users may eject the device. Right-click on the drive icon in My Computer (Windows XP) or Computer (Windows Vista and Windows 7) and select Eject. The drive icon will disappear and the LED will blink red, indicating the device is locked. IMPORTANT INFO: Using the Eject icon in the Windows system tray may not lock the Rugged Safe. LaCie recommends ejecting the... -
Page 28: Manage Your Rugged Safe
1. Windows Users: If it is not open, launch LaCie Safe Manager from the Start menu; or click on the LaCie Safe Manager icon in the system tray to select Open LaCie Safe Setting Up Your LaCie Rugged Safe Mac Users: If it is not open, launch LaCie Safe Manager from the Applications folder; or click on the LaCie Safe Manager icon in the menu bar and select LaCie Safe ting Up Your LaCie Rugged Safe 2. Choose the option on the left, “Click here to manage user account(s)” (Fig. - Page 29 LaCie rugged SAFE • D esign by User Manual 4. The Administration page will open if the login and password match a registered user (Fig. 37 - Administration page for a user with administration rights and Fig. 38 - Administration page for a user without administration rights).
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Page 30: Administration Page
LaCie rugged SAFE • D esign by User Manual 5.2.2. Administration Page Fig. 39 shows the Administration page when viewed with adminis- tration rights. See Fig. 38 - Administration page for a user without administration rights for an example of a user’s Administration page. The following table offers brief descriptions of each administration option and who has access (all users/administrator(s)): Option Access Device name All users User name Administrator(s) Allow this user to Administrator(s) administer the disk Change Password All users Change Fingerprints All users... -
Page 31: Granting Administration Rights (Administrator Only)
5.2.3. Granting Administration Rights (Administrator only) 1. Click on one of the current users. In has been selected. Note that there is no star on the user icon and that the option “Allow this user to administer the disk” has become available. 2. Check the box next to “Allow this user to administer the disk”. 3. LaCie Safe Manager will modify the user account, allowing Ja- cob to have administrator rights. The icon for Jacob now in- cludes a star (Fig. 41), marking him as an administrator. IMPORTANT INFO: LaCie highly recommends giving at least two people Administration privileges in case one person leaves the com- pany or is not available. LaCie is not responsible if an administrator becomes unavailable to access the data on the LaCie Rugged Safe. -
Page 32: Lacie Safe Manager Launch Preferences
LaCie rugged SAFE Using Your Rugged Safe • D esign by oulton User Manual page 32 5.3. LaCie Safe Manager Launch Preferences To make adjustments on how LaCie Safe Manager launches, select the Rugged Safe icon in the menu bar (Mac) or right-click in the system tray (Windows). Choose Preferences. (Fig. 44). Fig. 44... -
Page 33: Formatting Your Lacie Rugged Safe
Formatting includes the option to divide a hard drive into sections, called partitions. A partition is a fraction of the hard drive’s storage capacity that is created to contain files and data. LaCie does not support using the Rugged Safe with more than one data partition. 6.1. One Partition for the Rugged Safe Please note that LaCie does not support using the Rugged Safe with more than one partition. Dividing the Rugged Safe into more than one partition may create problems when operating the device and a loss of data. -
Page 34: Formatting Your Lacie Rugged Safe
LaCie rugged SAFE • D esign by User Manual 6.2. Formatting Your LaCie Rugged Safe 6.2.1. Windows XP Users The steps listed below will help you format and partition your disk drive using Windows XP. Please see 6.2.2. Windows Vista and Win- dows 7 Users or 6.2.3. Mac Users for instructions on formatting using alternative operating systems. For more information on the optimal file format, go to 6. - Page 35 SAFE • D esign by User Manual 9. Specify the partition size. By default, the partition occupies the entire volume (Fig. 48) but you may change the size based upon the working environment. Click Next. IMPORTANT INFO: LaCie does not support using the Rugged Safe with more than one partition. See Rugged Safe for further information. 10. Assign a drive letter or mount path (Fig. 11. Select the file format for the disk (FAT32 will only appear as an option if the partition is 32GB or less - see 6. Formatting Your LaCie Rugged Safe). Once FAT32 or NTFS has been selected (Fig.
- Page 36 LaCie rugged SAFE • D esign by User Manual 12. A window appears listing your choices. If all seems well, click Finish to begin the format process (Fig. select Back. 13. Your drive’s partition should have a “Healthy” status in the list of drives in Disk Management (Fig. drive’s partition in My Computer. The drive is ready for use. oulton 51). To make a change, 52). You will also see the Fig. 51 Fig. 52 Formatting Your Hard Drive page 36...
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Page 37: Windows Vista And Windows 7 Users
Windows Vista or Windows 7. Please see dows XP Users or 6.2.3. Mac Users for instructions on formatting using alternative operating systems. For more information on the optimal file format, go to 6. Formatting Your LaCie Rugged 1. Right-click on Computer and choose Manage. From the Man- age window select Disk Management. 2. From the list of drives in the middle of the Disk Management window, right-click on your LaCie hard drive. Select New Sim- Volume... (Fig. - Page 38 4. This wizard allows you to create volumes, also known as parti- tions. You can choose to create a single partition or many. Type the size of the partition you want to create in megabytes (MB). For example, a 100GB (gigabyte) partition is 100000MB. If you want to create a FAT32 partition, the size cannot exceed 32GB (32000MB). (Fig. 57) Once you have chosen a partition size, select Next. IMPORTANT INFO: LaCie does not support using the Rugged Safe with more than one partition. See Rugged Safe for further information. continued on the next page>> oulton 6.1. One Partition for the Fig. 56 Fig. 57...
- Page 39 LaCie rugged SAFE • D esign by User Manual Assign a drive letter or accept the default. (Fig. 6. Choose the file system format for the partition. If the partition size is 32GB or less, the choices will include NTFS and FAT32. Once the format is selected, you may check Perform a quick format, which allows for a much faster format. While Disk Man- agement does not check the drive for errors as extensively with a quick format, the option does save time (Fig. continued on next page>> oulton 58) Select Next. 59). Select Next. Fig. 58 Fig. 59 Formatting Your Hard Drive page 39...
- Page 40 LaCie rugged SAFE • D esign by User Manual TECHNICAL NOTE: Windows Vista SP1 and Windows 7 offer the exFAT file system, which is not limited to partitions less than 32GB (Fig. 60). Used primarily with USB flash drives, the exFAT file system overcomes many of the limitations of FAT32. In addition to Windows Vista SP1 and Windows 7, the exFAT file system can work on Windows XP SP2 with a special driver. Mac OS support is questionable, which limits sharing your LaCie drive between Windows and Apple operat- ing systems. LaCie does not support using the Rugged Safe with the exFAT file system. 7. The last window is a summary of the format options you have just selected. If all looks to be correct, click Finish for the format to begin (Fig. 61). oulton Fig. 60 Fig. 61 Formatting Your Hard Drive...
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Page 41: Mac Users
The steps listed below will help you format and partition your disk drive using Mac OS X. Please see 6.2.1. Windows XP Users or 6.2.2. Windows Vista and Windows 7 Users for instructions on formatting using alternative operating systems. For more information on the optimal file format, go to 6. Formatting Your LaCie Rugged CAUTION: Following these steps will erase everything from the hard drive. Back up all data that you want to protect or continue to use before you format the disk drive. 1. Connect the drive to the computer via the interface port. 2. Select Utilities from the Go menu in the Finder menu bar. - Page 42 SAFE • D esign by User Manual IMPORTANT INFO: LaCie does not support using the Rugged Safe with more than one partition. See Rugged Safe for further information. 6. From the Volume Scheme: menu, choose the number of partitions for the disk drive using the pull-down menu (Fig.
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Page 43: Frequently Asked Questions (Faq)
✦ Try cleaning the sensor with a dry, soft cloth or disconnecting and reconnecting the USB 2.0 or FireWire 800 cable. If the problem persists, consult section 8.2. Troubleshooting the Fingerprint Sensor suggestions. An administrator can be changed on the LaCie Safe Manager Administration page (5.2. Man- age Your Rugged Safe). Only users with administration privileges can add or remove users. LaCie recommends at least one backup of your data. To facilitate backups, the drive comes with Intego for Mac and Genie for Windows. No, the Rugged Safe does not require any special software to run on multiple computers. Just connect the Rugged Safe drive to the computer following the instructions in section 3. Connect- ing Your LaCie Rugged Safe and an authorized user can swipe his finger over the sensor to ac- cess the drive. The drive will not appear in My Computer/Computer (Windows) or the desktop (Mac) until an authorized user has swiped his finger. Only users with administration privileges can add or remove users and change user profiles. Users without administration rights may modify their fingerprint(s) and password. The data for recognizing fingerprints is encrypted and stored locally on the drive. This data cannot be copied and/or corrupted. Removing the Rugged Safe casing will void the product warranty. Frequently Asked Questions (FAQ) page 43 for more... - Page 44 LaCie rugged SAFE • D esign by User Manual Question What is the probability that a fingerprint from an unauthorized user can unlock the Rugged Safe? What happens if the fingerprint sensor is damaged? What happens if the administrator is not available? Can the Rugged Safe be used on a network? What do the LED colors indicate? oulton Answer Such an event is nearly impossible due to the biometry technology. Each human has his own biological identity, including unique fingerprints, thus making unauthorized entry all but un- thinkable. To provide further assurance, LaCie has selected a sensor known for its precision. Please contact LaCie Customer Support. Make certain to back up all stored data in the event that you have to return the Rugged Safe. LaCie highly recommends giving at least two people Administration privileges in case one per- son leaves the company or is not available. LaCie does not take responsibility in the event that the Administrator becomes unavailable to access the data on the LaCie Rugged Safe. The LaCie Rugged Safe can only be used via USB 2.0 or FireWire 800/400 interfaces. If the LED is: ✦ Blinking Red: the disk is locked and waiting for an authorized user to swipe his registered finger; or, the finger swipe failed. ✦ Static Orange, the disk is attempting to recognize a fingerprint ✦ Fixed Green, the drive is unlocked ✦ Blinking Green, data is being accessed...
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Page 45: Troubleshooting
User Manual 8. Troubleshooting In the event that your LaCie Rugged Safe is not working correct- ly, please refer to the following checklist to discover the source of the problem. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our web site –... - Page 46 Hi-Speed USB 2.0. Is the drive connected to a USB port on your computer, or to a USB hub? Is the drive connected to a Hi- Speed USB 2.0 port on your computer? The drive is not run- Does your computer or operating ning noticeably faster system support Hi-Speed USB 2.0? when connected via Hi-Speed USB 2.0. oulton Answer Make sure that the drive has been formatted properly. Please see section 6. Formatting Your LaCie Rugged Check your computer’s documentation and see section 6. Formatting Your LaCie Rugged Safe for more details. Drive. Please note that the Rugged Safe will lock auto- When copying files or folders from Mac OS 10.x to a FAT32 volume, certain characters cannot be copied. These characters include, but are not limited to: ? < > / \ : Check your files and folders to ensure that these types of characters are not being used. Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is “woken” from sleep, it does not give the drive enough time to spin-up from its sleep mode. Disconnect any other USB or FireWire devices to determine if the drive’s performance increases.
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Page 47: Windows Users
Is there a conflict with other device drivers or extensions? oulton Answer Make sure that the drive has been formatted properly. Please see section 6. Formatting Your LaCie Rugged Safe Check your computer’s documentation and see section 6. Formatting Your LaCie Rugged Safe Go into My Computerr/Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Check section 1.4. Minimum System Requirements Connect the optional power-sharing cable. (3.3. Connecting the Optional Power-Sharing Cable Review the installation steps in section 3. Connecting Your LaCie Rugged Safe. - Page 48 LaCie rugged SAFE • D esign by User Manual Problem Question The drive turns on This is normal. Your drive has an auto-switching power feature, which means that turning the computer on will and off when you turn automatically turn the drive on. Likewise, turning the computer off will automatically turn the drive off. For the your computer on auto-switching power feature to work, the drive must be connected to the computer. If you wish to power off the and off. drive while it is connected to your computer, first make sure that your computer is not accessing the drive and then follow the steps in section 3.5. Disconnecting Your Hard matically each time the computer is put into Standby mode or shut off. The drive is working Are there other USB or FireWire slowly. devices connected to the same port or hub? The drive is not run- Is the drive connected to a USB ning noticeably faster port on your computer, or to a when connected via USB hub? Hi-Speed USB 2.0. Is the drive connected to a Hi- Speed USB 2.0 port on your computer? Does your computer or operating system support Hi-Speed USB 2.0?
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Page 49: Troubleshooting The Fingerprint Sensor
8.2. Troubleshooting the Fingerprint Sensor In the event that your LaCie Rugged Safe’s fingerprint sensor does not recognize you as an authorized user, please refer to the fol- lowing checklist. If you have gone through all of the points on the checklist and the fingerprint sensor still does not recognize an au- thorized fingerprint, please refer to the FAQs that are regularly pub- lished on our web site: www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers page to view the most recent software updates. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support. See section 9. Contacting Customer Sup- port for details. If you are having problems with your LaCie Rugged Safe, see section Troubleshooting. -
Page 50: Contacting Customer Support
LaCie rugged SAFE • D esign by User Manual 9. Contacting Customer Support Before You Contact Technical Support: Read the User Manual and review the Troubleshooting section. Try to isolate the problem. If possible, make the drive the only ex- ternal device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the trou- bleshooting checklist and you still can’t get your LaCie drive to work properly, refer to the contacts on the following page. Before contact- ing us, make sure that you are in front of your computer and that you have the following information on hand: Information LaCie Rugged Safe serial number LaCie Rugged Safe file format Macintosh/PC model Operating system Processor speed Computer memory The brands and models of other internal and external peripherals installed on the computer oulton Where to Find Information Located on a sticker at the back of drive or on the original packaging Mac users: Select the Rugged Safe icon on the desktop and press Command + I, or press the Control key and choose Get Info. -
Page 51: Lacie Technical Support Contacts
LaCie rugged SAFE • D esign by User Manual 9.1. LaCie Technical Support Contacts LaCie Asia http://www.lacie.com/cn/contact/ LaCie Belgium http://www.lacie.com/be/contact/ (Dutch) http://www.lacie.com/befr/contact/ (French) LaCie Canada http://www.lacie.com/ca/contact/ (English) http://www.lacie.com/cafr/contact/ (French) LaCie Finland http://www.lacie.com/fi/contact/ LaCie Germany http://www.lacie.com/de/contact/ LaCie Italy http://www.lacie.com/it/contact/ LaCie Korea http://www.lacie.com/kr/contact LaCie Netherlands http://www.lacie.com/nl/contact/ LaCie Portugal http://www.lacie.com/pt/contact/ LaCie Southeast Asia http://www.lacie.com/sea/contact LaCie Sweden http://www.lacie.com/se/contact LaCie UK http://www.lacie.com/uk/contact LaCie Grand Export http://www.lacie.com/intl/contact/... -
Page 52: Warranty Information
LaCie rugged SAFE • D esign by User Manual 10. Warranty Information LaCie warrants your drive against any defect in material and work- manship, under normal use, for the period designated on your war- ranty certificate. In the event this product is found to be defective within the warranty period, LaCie will, at its option, repair or replace the defective drive. This warranty is void if: ✦ The drive was operated/stored in abnormal use or mainte- nance conditions; ✦ The drive is repaired, modified or altered, unless such repair, modification or alteration is expressly authorized in writing by LaCie;...
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