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Canature WaterGroup 85HE Owner's Manual

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85HE
Water Softener Manual
(For models after June 2022)
1. This manual contains important safety and operating instructions. Read all instructions and follow
them when using this product. Failure to consider this information and follow these instructions,
including those concerning maintenance, may result in property damage, injury and or death.
Page 27 of this manual contains important maintenance procedures for the continued proper
operation of your unit. These MUST be performed regularly for your warranty to remain valid.
2. We recommend installation only be completed by a competent installer or plumbing professional to insure this
product is installed in accordance with local plumbing codes.
3. Read this manual in full and follow all instructions carefully before operation.
4. Avoid pinched O-rings during installation by applying NSF certified lubricant to all seals (provided with install kit).
5. This system is not intended for treating water that is microbiologically unsafe or of unknown quality without
adequate disinfection before or after the system.
6. Discard small parts remaining after the installation.
7. Failure to install the system correctly voids the warranty.
8. Handle all components of the system with care. Do not drop, drag or turn components upside down.
9. Save these instructions and keep track of your product's serial number.
NOTICE: THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND OR USING THIS PRODUCT, YOU WAIVE
CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY
DAMAGE, INJURY, AND OR DEATH.
Canature WaterGroup Canada Inc.
855 Park St., Unit 1
Regina, SK, S4N 6M1
Toll Free: (877) 288-9888
Canature WaterGroup U.S.A. Inc.
6353 Commerce Drive
Whitestown, IN, 4607
Toll Free: (877) 288-9888

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Summary of Contents for Canature WaterGroup 85HE

  • Page 1 NOTICE: THIS MANUAL CONTAINS A LIMITED WARRANTY. BY INSTALLING AND OR USING THIS PRODUCT, YOU WAIVE CERTAIN LEGAL RIGHTS INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION IN THE EVENT OF PROPERTY DAMAGE, INJURY, AND OR DEATH. Canature WaterGroup Canada Inc. Canature WaterGroup U.S.A. Inc. 855 Park St., Unit 1...

  • Page 3: Table Of Contents

    SAFETY FIND AND RECORD VALVE TYPE & SERIAL NUMBERS RECORDS & CONTACTS KNOW THIS BEFORE STARTING YOUR INSTALLATION HOW YOUR WATER SOFTENER WORKS FEATURES & TERMINOLOGY FLOW RATE INFORMATION FEED WATER PARAMETERS UNPACKING/INSPECTION BEFORE INSTALLATION PREPARATIONS PLANNING YOUR INSTALLATION INSTALLATION STEPS UNDERSTAND THE SCREEN &...

  • Page 4: Safety

    Used to depict a specific behavior that MUST be followed to avoid the present hazard (problem). Canature WaterGroup U.S.A. Inc. / Canature WaterGroup Canada Inc. (“Canature”) has disclosed all known risks associated with the product within this manual but cannot disclose risks that are beyond its knowledge.

  • Page 5: Find And Record Valve Type & Serial Numbers

    FIND AND RECORD VALVE TYPE & SERIAL NUMBERS There are two labels located on your Unit: 1) Control valve label and 2) System number label. Find and record your product model number, serial number, and valve serial number in the Records & Contacts section as they will be important if you need to troubleshoot. Item # Model # Control Valve Serial #...

  • Page 6: Know This Before Starting Your Installation

    KNOW THIS BEFORE STARTING YOUR INSTALLATION   Read this manual thoroughly to become familiar with Do not use this softener on hot water supply lines. the softener and its capabilities before installing or  Avoid pinched O-rings during installation by applying the operating.

  • Page 7: How Your Water Softener Works

    Using a clean municipal water supply, there is no need to backwash of brine required to regenerate. This saves up to 30% more salt. and clean the bed with every regeneration. The 85HE saves a significant amount of water by skipping up to ten (10) backwash When your softener regenerates it will display two numbers for cycles.

  • Page 8: Flow Rate Information

    All systems come with a manual bypass valve which allows you to Historical Total Gallons bypass the 85HE. This allows raw untreated water to be used in your home for any reason, including system servicing. Total gallons treated by the softener.

  • Page 9: Unpacking/Inspection

    UNPACKING/INSPECTION Be sure to check the entire unit for any shipping damage or parts loss. Also note damage to the shipping cartons. Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for damages in transit. Small parts, needed to install the softener, are in a parts box.

  • Page 10: Before Installation

    BEFORE INSTALLATION Make sure you have a copy of your most recent water test results. If your water has not been tested previously, your professional installer can obtain a water sample bottle to be sent to one of our facilities for a free analysis. It is important that this product not be installed until you have this information.

  • Page 11: Preparations

    PREPARATIONS MANDATORY MEDIA INSTALLATION (WHEN NECESSARY) When larger units cannot be loaded due to weight restrictions, media will be shipped pre-measured in separate containers. Follow the steps below for proper media loading. Wear a Dust Mask. Airborne particles could pose potential health risks.
  • Page 12 PREPARATIONS (CONTINUED) 4. Apply the supplied lubricant (part #92360) to the internal O-ring at the bottom of the control valve. Apply lubricant to the larger O-ring on the bottom of the valve that seals with the tank threads. Internal O-ring NOTICE Do NOT use petroleum-based Tank Seal O-ring...
  • Page 13 PREPARATIONS (CONTINUED) BRINE TANK ASSEMBLY To assemble the brine tank, (some tanks may be square) 4. Take the brine tube and insert the nut follow these steps: and plastic sleeve as shown below. Insert Sleeve 1. Attach the three brine grid legs to grid plate. The legs will snap on to the tabs of the salt plate making a “clicking”...

  • Page 14: Planning Your Installation

    PLANNING YOUR INSTALLATION WATER SOFTENER INSTALLATION LAYOUT Select the location for your softener tank with care. Various conditions that contribute to proper location include: 1. All installation procedures must conform to local or regional plumbing codes. Canature is not liable for any non-compliance with local requirements 2.
  • Page 15 PLANNING YOUR INSTALLATION (CONTINUED) WATER SOFTENER INSTALLATION Twin Tank Softener Inlet AC 120V/10A Current Protect Socket Outlet Brine Line Connector Detail 3/8” Brine Tube Drain Elbow Brine Valve Assembly Connector Detail Bypass Assembly Brine Tank 5/8” Drain Line Optional Over ow Assembly 5/8”...

  • Page 16: Installation Steps

    INSTALLATION STEPS TO BEGIN YOUR INSTALLATION: 1. Make sure the bypass is attached securely to the control valve. 2. Apply thread tape to threaded connections straight or elbow plumbing adaptors 3. Apply the supplied lubricant (#92360) to the O-rings of the fittings. 4.
  • Page 17 INSTALLATION STEPS (CONTINUED) Brine tube Fig. 2. stiffener 7. Attach the brine line from brine tank to brine line fitting on control valve. install the tube stiffener into the end of the brine line before attaching it to the brine line fitting on the control valve See Fig.

  • Page 18: Understand The Screen & Keypad Configuration

    UNDERSTAND THE SCREEN & KEYPAD CONFIGURATION The control valve is controlled with simple, user-friendly electronics, displayed on an LCD screen CONNECT THE TRANSFORMER Connect the transformer to the unit by plugging the 12 volt transformer into a 120 VAC 60 Hz outlet MANDATORY Do NOT use an outlet that is controlled by a light switch.

  • Page 19: Start-Up Instructions

    START-UP INSTRUCTIONS Now that your water softener is plumbed into position it is time to start up and program the unit. STEP 1. ADD WATER TO BRINE TANK 1. Open the brine tank/cabinet salt lid and fill with water until there is approximately 1” [25.4 mm] of water above the grid plate.
  • Page 20 START-UP INSTRUCTIONS (CONTINUED) STEP 3. PROGRAM HOUSEHOLD SETTINGS This unit is factory set for the correct size. You are required to program the date, the time of day, the number of people living in the home and the correct hardness setting. Please review Compensated Hardness Calculation before entering the hardness number from your water analysis. Compensated Hardness Calculation: __ ppm Iron x 4 = __ grains of hardness __ ppm Manganese x 8 = __ grains of hardness...
  • Page 21 START-UP INSTRUCTIONS (CONTINUED) STEP 3. PROGRAM HOUSEHOLD SETTINGS PRESS SETTINGS KEY AUG/30/2019 TIME OF DAY 3 SEC TO UNLOCK 12:15AM 12:15AM 1. The display may read “PRESS SETTINGS 3. Press and hold button one (1) 4. Now press button three KEY”.
  • Page 22 START-UP INSTRUCTIONS (CONTINUED) STEP 3. PROGRAM HOUSEHOLD SETTINGS (CONTINUED) SET HARDNESS SET HARDNESS GRAINS GRAINS 14. Now press button three (3) 16. Now press button three (3) or four (4) 15. Press button one (1) once or four (4) to change the DAY to change HARDNESS value.
  • Page 23 START-UP INSTRUCTIONS (CONTINUED) STEP 4. SETTING SMART CLEAN (OPTIONAL) Smart Clean can be selected if you want to automatically have the system perform a short backwash and rinse cycle after seven (7) days of non-use. This helps prevent bacteria growth from stagnant water. This mode is also recommended for filters as certain types of filter media can ‘cement’ or harden during long periods of non-use.
  • Page 24 Water) iron and/or up to .75 mg/l/ppm of manganese, the enclosed Problem Water Injector Kit needs to be installed into the control valve following these instructions. FAILURE TO DO THIS WILL RESULT IN UNSATISFACTORY OPERATION OF THIS EQUIPMENT AND VOID ANY IMPLIED PERFORMANCE WARRANTY. 85HE Valve 85HE Valve After Before...
  • Page 25 START-UP INSTRUCTIONS (CONTINUED) PROBLEM WATER INJECTOR KIT Once installed, you will need to make three (3) programming changes to the main user settings: 1. Change Iron & MN Grains Capacity PRESS SETTINGS KEY CODE: 100 IRON & MN 3 SEC TO UNLOCK 2100 GRAINS 1.

  • Page 26: Plumbing System Clean Up

    PLUMBING SYSTEM CLEAN UP The following procedures are guidelines only but have proven successful in most instances. Under no circumstances should any procedure outlined below be followed if contrary to any other household appliances manufacturer’s instruction(s). Should there be any questions concerning the advisability of performing a procedure, it is strongly recommended that the dealer be consulted prior to performing the procedure.

  • Page 27: Sanitization Procedure

    SANITIZATION PROCEDURE Care is taken at the factory to keep your water conditioner clean and sanitary. Materials used to make the conditioner will not infect or contaminate your water supply, and will not cause bacteria to form or grow. However, during shipping, storage, installing, and operating, bacteria could get into the conditioner.
  • Page 28 SYSTEM MAINTENANCE (CONTINUED) ADDING SALT TO THE BRINE TANK / CABINET Use only clean salt labeled for water softener use, such as crystal, pellet, nugget, or button. The use of natural rock salt is discouraged because it contains insoluble silt and sand which buildup in the brine tank and cause problems with the system’s operation. — Put 40 kg [80 to 100 lbs] of water softener salt into the brine tank.
  • Page 29 SYSTEM MAINTENANCE (CONTINUED) AUTOMATIC RESIN CLEANER SOLUTION FEEDER INSTALLATION Optional Res-Up feeders are devices that attach to your brine tank and automatically dispense the Res-Up Res-up feeder cleaner into the brine solution where it cleans the resin during the regeneration cycle. 5/8"...

  • Page 30: Servicing Your Control Valve

    RES-UP® FEEDER INSTALLATION INSTRUCTIONS SQUARE BRINE TANK - CONTINUED 6. Take off the cover of the Res care bottle. 5. Take off the small hole cover on Insert the wick, making sure it touches the the brine well lid. bottom of the bottle. Insert the other end of the tube completely into the hole in the brine well cap.
  • Page 31 SERVICING YOUR CONTROL VALVE (CONTINUED) POWERHEAD REMOVAL To remove the powerhead: 2. Remove two (2) bolts securing powerhead to 3. Remove powerhead from body. body. 1. Remove screw & washer from piston rod link. INSPECTION & REPLACEMENT OF PISTON ASSEMBLY AND SEAL & SPACER KIT Piston Assembly Seal and...
  • Page 32 SERVICING YOUR CONTROL VALVE (CONTINUED) CLEAN INJECTOR ASSEMBLY - FOR MODELS BEFORE JUNE, 2022 Sediment, salt, and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from happening. The injector assembly is located on the right side of the control valve when facing your softener.
  • Page 33 SERVICING YOUR CONTROL VALVE (CONTINUED) CLEAN INJECTOR ASSEMBLY - FOR MODELS AFTER JUNE, 2022 Sediment, salt, and silt will restrict or clog the injector. A clean water supply and pure salt will prevent this from happening. The injector assembly is located on the right side of the control valve when facing your softener.

  • Page 34: Troubleshooting Guide

    TROUBLESHOOTING GUIDE NOTE Before attempting any troubleshooting, be sure to test the water. The tests should include; 1. Raw water 2. Hot treated water 3. Cold treated water. PROBLEM DELIVERS UNTREATED WATER Return the bypass valve to the open position to service the home. See Manual The bypass is closed, sending raw water past the unit.

  • Page 35: Common Spare Parts

    TROUBLESHOOTING GUIDE (CONTINUED) PROBLEM EXCESSIVE PRESSURE LOSS 1. Check unit specifications to ensure proper sizing for the application. Peak or continuous service flow rate may be exceeding capacity 2. Degradation of resin due to chlorine or chloramine. causing the unit to be restrictive due to size. Replace the resin bed.

  • Page 36: Warranty

    Warranty on Control Valve and Parts: Canature WaterGroup™ will replace or repair any part (except for Wear and Tear Items – Media, Piston, Seals and Brine Valve) which fails within seven (7) years from date of manufacture, as indicated by the serial number, provided the failure is due to a defect in material or workmanship. The only exception from the date of manufacture shall be proof of purchase or installation is provided and then the warranty period shall be from the date thereof.

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