Dell KB500 User Manual page 14

Troubleshooting
Problems
Unable to pair
the keyboard
with your
computer
Keyboard buttons
do not work
Wireless
connection is lost
14
Suggested solutions
1 Check the battery level.
• If the device uses rechargeable batteries, ensure that the
batteries are fully charged.
• If the batteries are exhausted, replace them with new ones.
2 Turn off the device, and then turn it on. Check if the battery-
status light is flashing amber 10 times, indicating that the
battery power is low. If the batteries are fully depleted, the
battery-status light will not turn on.
3 Restart your computer.
4 Ensure that the USB receiver is directly connected to
your computer. Avoid using port replicators, USB hubs,
and so on.
5 Insert the USB receiver into another USB port on your
computer.
6 Ensure that the distance between your computer and
keyboard is within 0.5 meters.