Troubleshooting; Resolving Potential Problems - Kodak 6850 User Manual

6

Troubleshooting

Resolving Potential Problems

Problem
Paper jam; error light is on,
printer does not operate
Prints have linear streaks
Prints have streaks made up of
small dots
Print size or aspect ratio is not
what you expected
May 4, 2005
Description or Cause
The paper is stuck in the
printer.
The thermal head is dirty.
The cleaning rollers are dirty. Clean the cleaning rollers. See
The image file or printing
options need to be adjusted in
your photo printing software
application.
Possible Solution
Clear the paper jam. See "Clearing a Paper Jam"
on page 6-3.
Clean the thermal head. See
Thermal Head and Stripper Plate" on page
If the problem persists, the heating element may
be damaged. Contact your KODAK Service
Representative.
Cleaning Rollers" on page
In your photo printing software application:
• Use the Fit to Page or Clip options (may not
be offered by all photo printing
applications).
• Adjust the image size to match the paper
size.
• Make sure the Portrait / Landscape setting
matches the orientation of the picture.
• For details, see the photo printing
application online Help.
NOTE: It is not necessary to adjust the image
resolution (dpi) to match the printer
resolution. The printer driver
automatically scales your image to
match the printer resolution.
"Cleaning the
5-2.
"Cleaning the
5-3.
6-1