Troubleshooting Communication Problems; Using The Line Analyzer In Fingerprint - Intermec PB50 User Manual

Chapter 3 — Troubleshooting and Maintaining the PB50

Troubleshooting Communication Problems

42
Printer Problems and Solutions (continued)
Problem
The battery charge is not
lasting as long as it
should.
The test pages do not
print.
Print quality it poor.
Use Dump mode to verify that the printer is receiving data from
the host correctly.

Using the Line Analyzer in Fingerprint

In Dump mode, the printer runs a Fingerprint program called
Line Analyzer. The Line Analyzer captures incoming characters
on the communication ports and prints them on one or more
labels.
The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see
on page 19.
After the printer enters Dump mode, it tells you it has entered
Dump mode by printing it on a label. The display shows the
Dump mode icon and printer is ready to receive data.
Possible Solution
• Check the battery date. If the battery is a
few years old, the shortened life may be
due to normal aging.
• Replace the battery.
• Make sure that the blue light is not
blinking. If it is, make sure your printer
has media and that the media cover is
closed.
• Make sure that you can advance media
by pressing the Feed button.
• Clean the printhead. For help, see
"Cleaning the Printer" on page
• Check the battery and recharge or
replace as necessary. For help, see
"Charging the Batteries" on page
• Check the quality of the media. Use
only Intermec media to ensure superior
print quality and product performance.
• Check that the printer is set to the
appropritae Constant/Factory or
sensitivity number for the media you re
using.
"Understanding Test Mode"
PB50 Mobile Label Printer User's Guide
44.
8.