Rapid Access Wireless Keyboard Problems - IBM NetVista X40i User Manual

Rapid Access Wireless Keyboard problems

When the wireless receiver is installed, a software utility provides status icons
and help information in the lower right corner of your desktop just above the
default Windows Taskbar. Click ? (help) to find more information about the
wireless keyboard.
Symptom
All or some keys on the
keyboard do not work.
Cannot use the advanced
functions (hot buttons).
Poor keyboard
performance (loss of
characters).
Keyboard data
transmission LED on the
Dual Wireless Receiver is
constantly illuminated.
Action
1. Change the batteries in the keyboard.
2. Change the channel on the keyboard.
If you cannot correct the problem, have the computer
serviced.
1. Reload the keyboard driver from the CD or from
c:\IBMTOOLS\DRIVER
2. If one or more of the Rapid Access buttons are the only
keys that are not working, you might have these
buttons disabled or not assigned to a function. Use the
help system in the Rapid Access Customization
Keyboard program to help diagnose problems with
Rapid Access Buttons. To access the program and start
the help system:
a. From the Windows desktop, click Start.
b. Select Settings, and then click Control Panel.
c. Double-click Keyboard (Rapid Access). The Rapid
Access Keyboard Customization program starts.
d. Click Help.
1. Change the batteries in the keyboard.
2. Change the channel on the keyboard.
3. Move the keyboard away from any large metal objects
or replace the desk with a non-metallic desk.
4. Move the Dual Wireless Receiver away from any large
metal objects.
5. Verify that the keyboard is within 2 meters (6 feet) of
the Dual Wireless Receiver.
Change the channel on the keyboard.
Chapter 6. Troubleshooting
61