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Troubleshooting

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Summary of Contents for CT Asia Robotics Dinsow mini Elderly Companion

  • Page 2: Table Of Contents

    Table of Contents The Purpose of using Robot Capabilities 1. Capable of operating visual communication 2. Elderly can call caregiver for service 3. Alert when elderly is missing 4. Help reducing loneliness with various contents 5. Notify elderly to take medicine 6.
  • Page 3 Table of Contents Settings 1. Setting on the robot’s interfaces 2. Adjusting the volume 3. Setting for screensaver 4. Elderlyprofiles 5. Date & time setting 6. Wi-Fi setting 7. Reset the robot 8. System update 9. Change the language 10. Advance setting tools 11.
  • Page 4: The Purpose Of Using

    The purpose of using...
  • Page 5 The purpose of using Dinsow Mini robot is designed to help taking care of an elderly, especially in case that lack of caregiver who can spend the time to talk or watch an elderly for the whole time. However, the robot cannot be replaced for a duty or responsibility of relatives and elderly caregiver.
  • Page 6 Usage Capability...
  • Page 7: Capable Of Operating Visual Communication

    Capable of operating visual communication Relatives and caregiver can has more free time by spending less time on watching elderly because when in distance, relatives and caregiver can make a call to Dinsow robot to see and talk by VDO call with an elderly.
  • Page 8 In case of an elderly cannot pick up for a call or might be asleep, then the robot will automatically pick up that call. “Incoming Call” Besides the doctor can make a call to the robot to sees and asks for a health condition of an elderly or patient by using Telemedicine.
  • Page 9: Elderly Can Call Caregiver For Service

    Elderly can call the caregiver for service Elderly can press a button to call caregiver in case of demand for service which can press from a button on the robot or press from a button on a portable device necklace. *This call cannot replace an emergency system like a system that has been used in hospital Portable Device...
  • Page 10: Alert When Elderly Is Missing

    Alert when elderly is missing The robot will alert relatives or caregiver when suspect that an elderly might disappear from the room especially in case of an elderly with assist memory disorders that could losing direction and might leave the house while unnoticed by caregiver. *This watching process need to be used with highly discretion of caregiver because each of elderly has a different condition of symptom and the robot might not work at 100 percent accuracy.
  • Page 11: Help Reducing Loneliness With Various Contents

    Help reducing loneliness with various contents The robot has various contents menu for an elderly to choose from for example. -Music -Karaoke -Travel -Moral - Family’s Photo -Exercise - Comedy Which these entertainment contents can be selected by relatives or caregiver from YouTube or input from a camera to Dinsow robot and can be changed as much as you want.
  • Page 12: Notify Elderly To Take Medicine

    Notify elderly to take medicine Dinsow robot will help notify elderly to take medicine and show the picture of medicine on the screen which relatives or caregiver will be the one who set the notification when starting Dinsow application on the phone.
  • Page 13: Who's That?" Game To Assist Memory Disorders

    “Who’s that?” game to memory disorders Dinsow robot helps an elderly to play a brain exercise game called “Who’s that?” which is the game that let elderly guess the name of a person whose picture is showed on the robot screen. Which you can set questions and answers from Dinsow application on the phone.
  • Page 14: Call The Caregiver When Elderly Wake Up

    Call the caregiver when elderly wake up In case of relatives or caregiver want to know the time when elderly wake up and about to get up from the bed, you can set the watching and notification function of DInsow robot which will send a notification to Dinsow application on the phone.
  • Page 15: Elderly Can Touch The Robot Screen To Call Out

    Elderly can touch the robot screen to call out To make it easier to use, elderly can touch the robot screen and select a photo of the person who elderly wants to call. The system will immediately call out for that person and when the call has been picked up, then it is ready for an elderly to communicate through the robot.
  • Page 16: Robot Canextract Blood Pressure Data

    Robot canextract blood pressure data The robot can extract blood pressure data from an indicator that elderly used at home and send it to Dinsow Application on the caregiver phone.
  • Page 17: Robot Can Be Upgraded

    Robot can be upgraded Robot can eventually be upgraded for example. Add new physical therapy program, any other medical program or any new application which can be downloaded from internet that Dinsow has already prepared for you.
  • Page 18: Get Started

    Get started...
  • Page 19: Place A Robot Inproper Position / Plug-In

    Place a robot in proper position Place a robot on a nightstand in proper level which the robot camera can see through the area of the room without any obstacle blocking its line of sight. Place in proper height that match for an elderly bed.
  • Page 20 Pair the robot with the Mini application on the phone. After opening the robot The robot will display a screen to select the language. 1. Select the language you want to use. The robot will display a screen prompting to set up an Internet connection for the robot.
  • Page 21 The robot will display the WiFi list. Select the signal that you want to connect. 3. Select the signal that can be used. Enter WiFi password 4. Click the "Connect" button.
  • Page 22 The selected WiFi signal will appear in the current network list. 5. Press the "Next" button. Signal selection The robot will display the introduction screen, start using the mini pencil application to be used in conjunction with the robot, with QR Code for easy access to installation 6.
  • Page 23 In case you use Android phone, go to Google Play. Or search for the word Dinsow mini If you use ios phone, go to the App Store. Or search for the word Dinsow mini...
  • Page 24 On the robot body will display a screen introducing the way to use the Dinsow Mini application. 7. Click the "Next" button when understanding the instructions. You can choose to log in to 2 channels: 1. Sign in with Facebook 2.
  • Page 25 Use case with Facebook The system will automatically link to Facebook in order to select the account that you want to apply for. 1. Select Account 2. Press the register button...
  • Page 26 Use cases with Gmail The application page will display the Account information. Select to access. 1. Select Account 2. Press the register button...
  • Page 27 After lling out the user information on the mobile phone is completed. The robot screen will appear on the screen matching the robot by scanning the QR Code. 9. Press the "Next" button when ready to scan. When you press the next button, the screen will display the QR Code of the robot so that You bring a mobile phone with the application installed.
  • Page 28 In the Mini Pencil application, you can enter the elderly bar and click the Add Elderly button. To enter the next step elderly people 10. "Add elderly" button After that, press the Scan Barcode button to open the camera to prepare to scan on the robot screen. 11.
  • Page 29 On the mobile phone will display the screen to prepare to scan the barcode. Raise the mobile phone to the same level as the android screen to scan the QR Code on the robot screen.
  • Page 30 After the robot has been paired The screen on the mobile phone will display the serial number of your robot. 12. Select the paired serial List of elderly increase list To enter the information of the elderly 13. Select the elderly...
  • Page 31 Add elder 14. Fill out the details about the elderly. Then click the Add Elderly button. To collect information Complete registration on the Dinsow Mini application on mobile phones.
  • Page 32 Wait a moment, the robot will display the processing screen and will automatically re-start to start the operation. After the robot opens again Will be ready to use Display screen ready to use...
  • Page 33: Adding New Caregivers By The Main Caregiver

    Adding new caregivers by the main caretaker A robot can support only 1 main user and 4 assistant caregivers which the one who can add more caregiver must be the person who sign up to be a main user only. 1.
  • Page 34 4. Tap + button to add more caregiver. 5. Enter a caregiver E-mail *A person that want to be the caregiver need to download Dinsow application on his phone, install and register to be a user first to be added as a caregiver. (Please see the application registration instruction on page 20) 6.
  • Page 35 7. Tap this button to add. 8. The detail of a new invited caregiver will located at waiting for confirmation area.
  • Page 36 When the caregiver who has been invited opens Dinsow application, he/she will find a notification 1. Tap to look at the notification. 2. Select an elderly.
  • Page 37 3. The caregiver who has been invited can choose to accept or refuse an invitation. 4. The caregiver can see a detail of an elderly, see the notication, add video contents and make a video call to visual communicate with an elderly but cannot add a notication for medicine routine, an elderly data and other...
  • Page 38: The Main Caregiver Wants To Add More Than 1 Robot

    The main caregiver wants to add more than 1 robot The main user can has more than 1 robot (elderly) in carewhich requires only 1 Dinsow application on a phone and you can use the same email to control them by following an instruction of “How to pairing a robot with Dinsow application on the phone”...
  • Page 39: Suggestion Menu On The Robot

    Suggestion menu on the robot Video Camera Sensor Microphone Touch Screen Speaker Call for service button USB Port On/Off Switch USB Port Plug...
  • Page 40 Main screen of Dinsow robot This is the main screen of Dinsow robot, touch to direct to menu screen. Menu page 1 Call out Travel Home tap to go back to Next menu main menu screen Moral Media...
  • Page 41 Menu page 2 Exercise Comedy Back to previous menu Karaoke Family Photo Gallery Menu page 3 Game Settings Health Record Home tap to go back to main menu screen...
  • Page 42 Menu page Back to previous menu...
  • Page 43 Suggestion menu on Dinsow application Dinsow application on a phone is divided into 3 main screens as you can see here. Contact Alert Setting Use to select an Use to see any Use to setting an elderly to care notication that has application user prole been sent to the robot...
  • Page 44 For an elderly menu consists of 4 menu Notification Contents to Others to Video Call to operate visual manage manage communication contents other function for example. Notify to take medicine Elderly picture Show the status of line Elderly name adjustment if it is ready or not...
  • Page 45: Instruction On Usage Of Functions

    Instruction on usage of functions...
  • Page 46: When You Want To Call Elderly For Visual Communication

    When you want to call elderly for visual communication 1. Select elderly menu 2. Select an elderly When select an elderly, the screen will redirect you to “Elderly screen” which show the name of selected elderly at a blue tab Select video call...
  • Page 47 3. Select the button (Video Call), he system will make a contact to an elderly through the robot. Wait for a while then the robot will automatically pick up the call. 4. Picture and sound will be displayed and ready to communicate If you want to control the camera angle,...
  • Page 48 When an elderly wants to call or เมื ่ อ ผู  ส ู ง อายุ เ รยกหรอขอความช ว ยเหลื อ call for help An elderly can call for caregiver by tap the button located atthe front of the robot (or tap from the button on a portable device necklace.
  • Page 49 An information about the call willbe appeared If you want to make a visualcommunication tap the button to make a video call with an elderly 3. Picture and sound will be displayed and ready to communicate If you want to end a call, tap to end a call If you want to control the camera angle, tap on the...
  • Page 50 The robot will notify when suspect that elderly might leave from the room The robot will notify relatives or caregiver in case of suspect that elderly might leave from the room especially in case of elderly with Alzheimer’s disease that could losing direction and might leave the house while unnoticed by the caregiver.
  • Page 51 An information about the call will be appeared If you want to make a visual communication tap the button to make a video call with an elderly 3. Picture and sound will be displayed and ready to communicate If you want to end a call, tap to end a call If you want to control...
  • Page 52: Robot Helps Reduce Loneliness Of Elderly

    Robot helps reduce loneliness of elderly The robot has many content menu for elderly to select from their choice for example - Music - Karaoke - Moral - Family picture - Exercise - Comedy 1. Select a menu that you want to use Can slide to view more menu on the next page 2.
  • Page 53 3. Tap to close when you want to 4.Tap to increase or decrease the volume Swipe to control playing video you want to delete you want to delete a video a video 6. If you want to delete a video, tap on the video screen for 3 seconds then a confirmation window...
  • Page 54 The contents in Dinsow mini robot are video contents, YouTube links and pictures which relatives can send the content from the phone through the robot by follow this instruction 1.Select an elderly 2. Select a content 3. Select a category...
  • Page 55 Tap to add a content Select a category which the system support these type of file Link : YouTube Picture : .jpg .png .bmp Video : .mp4 .avi .mov Music : .wave .mp3 .wav...
  • Page 56 5.1 In case that you want to add a new content by using YouTube link, open the YouTube page through the phone first 5.1.1 Tap share 5.1.2 Tap copy link...
  • Page 57 5.1.3 Paste the link here 5.1.4 Tap save The time that the file will be sent to the robot depends on the filesize...
  • Page 58 5.2 In case that you want to add a picture, video or music which is in the phone (For video file in this example) 5.2.1 Select a type of content 5.2.2 Select a file...
  • Page 59 The time that the file will be sent to the robot depends on the file’s size The system will automatically take the content to be displayed at the robot screen in the chosen category in time order. Tap to go to the next page...
  • Page 60 If you want to delete the content that is already in Dinsow applica- tion on the phone follow this instruction 1. Select an elderly 2. Select a content 3. Select a category...
  • Page 61 4. Tap and hold for a content that you want to delete 5. Select “Delete”, the content will automati cally be deleted on both the phone and the robot...
  • Page 62: Notify To Take Medicine

    Notifiy totake medicine When it’s time of the alarm that has been set, the robot will notify by saying “It’s time to take medicine” with displaying a clock and notification for taking medicine to an elderly “It’s time to take medicine” Elderly can touch the robot screen to see the medicine list that he/she...
  • Page 63 Dinsow application on the phone can set for the medicine taking notification by follow this instruction 1. Select elderly menu 2. Select an elderly which can be more than 1 person (You can add more elderly to care by follow an instruction in section 5) 2.
  • Page 64 Turn on-off notification - for Green clock means the notification is currently on - for Grey clock means the notification is currently off A detail of notification 4. Tap to add a notification 5. Fill in detail which consists of - Medicine picture - Medicine name - The number of medicine...
  • Page 65 The status of notification The detail of medicine for notification...
  • Page 66 Dinsow robot has a brain exercise game to assist Alzheimer’s disease called “Who’s that?” which is the game that let an elderly guess the name of the person from the picture Tap games Tap to start the game...
  • Page 67 Tap to close if you want to quit the game Select an answer The program will tell how much of correct answer Tap continue to continue the game Tap to see the result of played...
  • Page 68 Result of played Tap continue to continue the game...
  • Page 69 You can add new questions in “Who’s that?” game through Dinsow application on the phone by follow this instruction 1. Select elderly menu 2. Select elderly which you can select more than 1 person (You can add more elderly to care by follow an instruction in section 5) 3.
  • Page 70 Previous questions 5. Tap + to add question (User can create new questions and answers of the game without limitation) Create new question Set a picture, question and choices which can add maxi- mum 3 choices per question Choose the correct answer 6.
  • Page 71: Can Be Called When Elderly Wake Up

    Can be called when elderly wake up In case of relatives or caregiver want to know when elderly wake up and about to get up from the bed, you can set watching and notifi- cation function of Dinsow robot which will send a notification to Dinsow application on the phone as usual.
  • Page 72 Call history will be displayed If you want to operate visual communicate tap to make a video call with elderly Picture and sound will be displayed and ready to communicate If you want to end a call, tap to end a call If you want to control the camera angle, tap on the arrow...
  • Page 73 In case of caregiver wants to set the notification for waking up, follow this instruction 4. Tap to set the wake up line 5. Adjust the position of wake up line when an elderly wake up and his/her body is higher than the wake up line, The robot will immediately notify caregiver 6.
  • Page 74: Elderly Can Touch The Robot Screen To Call Out

    Elderly can touch the robot screen to call out The user must prepare a sim card to use with an air card which is included in the robot box to call out, if the sim card is not working or wrongly insert to the robot then the call cannot be made. 1.
  • Page 75 3. The robot is Calling out please wait. calling out 00 : 01 4. When you want to end a call, tap to end a call...
  • Page 76 Caregiver can add more contacts through Dinsow application on the phone by follow this instruction. Select an elderly Select others Select contacts...
  • Page 77 Search contact Contact List 4. Tap to add contact 5. Edit details of contact - Picture -Name/Surname -Phone number 6. Tap save to confirm adding contact then system will automatically transfer contact data to be displayed on the robot screen in phone menu.
  • Page 78: General Notification

    General notification For setting any other notification for elderly with Dinsow mini robot for example.notification for chanting or program Dinsow mini robot to greet elderly, you can set the notification by follow this instruction. 1. Select an elderly 2. Select others 3.
  • Page 79 Setting for sound recording Go to general notification age, you can see an empty page without any file record to add notification Tap to set the alarm...
  • Page 80 Set the alarm for notification 7. Tap accept when finish setting notification 8. Select repeat by set the day 9. Add a notification topic 10. Notification categories The alarm sound of system the alarm sound which the user had recorded alarm by using video which the user had recorded...
  • Page 81 The system default alarm sound 1. Tap an arrow to select an alarm sound 2. Select the notification format - Let’s pray - Do you want to listen to the music? - Wanna play a game with me? - It’s time to exercise - Good morning - Good night...
  • Page 82 3. Tap to setting 4. Select a content...
  • Page 83 5. Select a video Tap to remove a video 6. Tap to remove a video...
  • Page 84 the alarm sound which the user had recorded Select a recorded sound In case of user already has a record sound file 2. Tap to record sound 3. Tap to play sound before saving 4. Tap to save the notification...
  • Page 85 notify by using video which the user had recorded 1.Select a recorded video In case of already has a recorded video file 2. Tap to record video 3. Tap to play video before saving 4. Tap to save the notification...
  • Page 86 Every setting for notification when tap O then system will display saved notifications The list of saved notification To remove a notification, tap and hold at a notification then the screen will displayed this message, tap accept to remove. Tap accept to cancel a notification...
  • Page 87: Health Data

    Health data How to use health data 1. tap “health data” The robot screen will display menu - Blood pressure - Heart rate ratio 2. Tap to see any data...
  • Page 88 3. the screen will require you to pair gadgets 4. thescreen will require you to pair gadgets, tap to pair...
  • Page 89 For setting an additional gadget, to program a gadget to automatically send heart rate ratio to be displayed on the robot screen 5. Setting an additional gadget 6. When finish setting, tap back to heart rate ratio indicating process The result of heart rate ratio indicating process Heart rate ratio Steps ratio Battery...
  • Page 90 Blood Pressure Let the caregiver, nurse perform a blood pressure test by using a gadget when finish testing, plug in the USB link into Sphygmomanometer and connect with USB port of the robot, the robot will take a data from the gadget and display on the screen.
  • Page 91 Heart rate test on the phone 1. Select an elderly 2. Select others 3. Select health data...
  • Page 92 4. Select heart rate ratio 5. Show the result of test...
  • Page 93 Blood Pressure test on the phone 1. Select an elderly 2. Select others 3. Select health data...
  • Page 94 4. Select Blood pressure 5. Show the result of test...
  • Page 95: Settings

    Settings...
  • Page 96: Setting On The Robot's Interfaces

    Setting on the robot’s interface The user can set the function of the robot up to their desire by go to settings and follow this instruction Tap an arrow to go to menu page 3 Select Settings menu...
  • Page 97 Settings menu page 1 Connection (Connection setting of Back to home Wi-Fi and Robot) Volume (Icrease-d crease the sound level of speaker and microphone) go to the next page Date / Time (for setting date/time of the robot) System update Screen (for updating the robot system) (screen saver duration)
  • Page 98: Adjusting The Volume

    Adjusting the volume In case of elderly feel that the sound is too loud or too low, the user can adjust the volume level as their choice. 1. Select Volume 2. Adjust the volume level of speaker 3. Adjust the volume level of microphone...
  • Page 99: Setting For Screensaver

    Setting for screensaver duration For reducing screen usage, when the time has reached a duration of screensaver, the screen will automatically shut down but when you touch the screen once again, the screen will display a homepage asit was. 1. Tap screen menu Select the...
  • Page 100: Elderlyprofiles

    Elderly profile If you want to know which elderly that the robot has been taking care of, you can see the information from this menu 1. Select elderly profile The name and picture of elderly...
  • Page 101 Adjusting date & time To set date & time of the robot, the default setting is depends on international time zone 1. Tap Time/Date Menu 2. Set date/time...
  • Page 102 Setting for Wi-Fi For setting the connection of Wi-Fi and the robot, For the first time when the user choose a Wi-Fi network the robot will remember and for the next time that the robot is turned on. It will automa tically connect with the previous Wi-Fi network 1.Tap Wi-Fi Connection...
  • Page 103: Reset The Robot

    Reset the robot When resetting the robot, all the data that is already in the robot memory will be deleted which are call history, content data and any other settings 1.Tap Reset menu Tap to reset the robot...
  • Page 104: System Update

    System update If there are any editing or improvement, caregiver need to always update the robot system. 1.Tap System update Tap to refresh Tap to update all Tap to update 2. Select an update...
  • Page 105: Change The Language

    Change the language For changing the language of the robot, currently the language which available to changed are Thai, English and Japanese. 1. Tap language 2. Select language...
  • Page 106: Advance Setting Tools

    Advance setting tools This tools are forservice officer or experienced user to use solving any problems that occurred on the robot Password to access settings is only reserved for the authorized person Testing tools for the authorized person...
  • Page 107 Setting for the elderly profile on Dinsow application The caregiver can add an elderly profile through Dinsow application on the phone which the data will be saved in the system for any other 1.Select an elderly 2.Select others 3.Select elderly profile...
  • Page 108 4. Add detail of an elderly in the profile - Picture of elderly - Name/Surname - Date of Birth - Sex - Phone number - Address - Congenital disease - Drug allergy 5. Tap to save data Name and picture of elderly...
  • Page 109: Setting Menu On Dinsow Application

    เมนู ต ั ้ ง ค า บน Application ดิ น สอ Setting menu on Dinsow application Select settings Personal Profile Application user can edit a personal profile detail - name/surname - E-mail - Date of birth - Sex - Phone number - Address...
  • Page 110 Notification User can edit functions of notification - notification - notification in application - notification sound in application - notification vibration in application AboutDinsow mini For the detail of connected robot consists of - Current version - Latest Version - Terms of service...
  • Page 111 Log out The user can log out by tap log out...
  • Page 113: Restriction And Caution In Use

    Restriction caution in use...
  • Page 114 Usage Restriction 1. The robot is not waterproof, the user must not use when hands wet. 2. Do not use the robot in the room that has the temperature lower than 20 and over 35 3. Do not attach fingers or object in between the space on the robot.
  • Page 115 10. Do not use sharp object in order to touch the screenor the body of the robot because it might cause damage. 11. The robot will watch by follow the body temperature of an elderly, so it is require to place the robot and adjust its face towards an elderly bed.
  • Page 116 Caution in use 1. Watching procedure of the robot is designed to follows a movement of an elderly in the elderly average walking speed (which is generally slower than average people). So in some case the robot might cannot follow the movement that is too fast for example. Running or willing to move faster than elderly average speed.In case of the robot cannot follow the movement of elderly.
  • Page 117 4. Medicine taking notification menu is designed to be an alertsystem forthe elderly to take a medicine in the specific time that caregiver managed. This function is not appropriate for the elderly who has hearing loss or vision issues and having health problems that need to take a medicine in emergency time which in that case, caregiver is required.
  • Page 119: Troubleshooting

    Troubleshooting...
  • Page 120: Troubleshooting

    Troubleshooting 1. The robot is not following an elderly’s movement Check on the status light located at the robot’s chest - In case of the status light is active but the robot doesn’t follow elderly’s movement. Shut it down for a while and reboot it again.
  • Page 121: Maintenance

    4. When operate video call and cannot hear an elderly’s voice Check on - Tap the robot screen to access to the main menu > settings > sound and check on the microphone status if it is muted or in a low volume or not.
  • Page 122 - If the connection with SIM card is correct but still cannot make a phone call, then reboot the robot once again. - Check on the robot software if it is the latest version or not. If it’s not, then you need to update it first by access through settings menu >...
  • Page 123 Maintenance...
  • Page 124 Maintenance 1. Turn off the robot and always plug out when cleaning the robot. 2. Only use dry cloth for cleaning. Do not use spray or water on the robot at any case. 3. Use blush for cleaning cooling-channel when find dust around that area.
  • Page 126: General Information

    General Information...
  • Page 127: Usage For Each Kind Of Users

    Usage for each kind of users For household user Usage of Dinsow mini robot in the household focus on being a tool to befriend with elderly to help elderly relax, reduce loneliness and help notify to do various activities for example. Notify to take medi- cine, notify to exercise and being the communication tool for relatives and caregiver to get closer to elderly.eing the communication tool for relatives and caregiver to get closer to elderly.
  • Page 128: Specific Information

    Specific information Intel Dual-Core Processing Unit / Memory: 4 GB Memory Unit Storage: SSD 120 GB Wi-Fi 802.11 AC Connection systems Bluetooth 4.0 USB 2.0 Dinsow mini Required application 8" HD Touchscreen Screen HD Camera Additional gadgets Stereo Speaker / Microphone Video Call / Voice Call Communications input: 100 - 240 V...
  • Page 129: Customer Service Center

    Customer service center Contact us to ask for more information from the customer service center Contact Center : 02-026-3311 Customer service press 2 E-mail : service@dinsow,com Website : www.dinsow.com Address: 1635-1637 Pattanakarnroad, SuanLuangDistrict, SuanLuang Area, Bangkok 10250 Office hours: 9.00 – 18.00 pm except Saturday-Sunday and holiday Call: 02-026-3311 See how to use and more information at...
  • Page 130 Contact...

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