Cisco 2691 Installing And Formatting page 33

March 2002
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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Use this document with the Regulatory Compliance and Safety Information document for Cisco 2600, Cisco 3600 series, and Cisco 3700 series routers.
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FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing
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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0203R)
Copyright ©2001-2002, Cisco Systems, Inc.
All rights reserved.
78-13892-03
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards
Obtaining Technical Assistance
33