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Summary of Contents for ATEN VKT100

  • Page 1 ATEN Control System User Manual www.aten.com...
  • Page 2: Emc Information

    ATEN Control System User Manual EMC Information FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 3: User Information

    ATEN Control System User Manual User Information Online Registration Be sure to register your product at our online support center: International http://eservice.aten.com Telephone Support For telephone support, call this number: International 886-2-8692-699 China 86-400-810-0-810 Japan 81-3-61-811 Korea 82-2-467-6789 North America...
  • Page 4: Product Information

    For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers: International http://www.aten.com...
  • Page 5: Table Of Contents

    ATEN Configurator ........7...
  • Page 6 ATEN Touch Panel ........
  • Page 7 Device Configuration List ........91 Adding Devices to ATEN Configurator ..... 92 Left Sidebar .
  • Page 8 Frame & Line ........130 Object Properties for ATEN Keypad / Control Pad ... . . 131 Button / Slider Bar / Dial Kit Actions .
  • Page 9 Button Sounds ......... 233 The ATEN Control System App ....... 234 Demo/Start Screen .
  • Page 10 VKT100 ........
  • Page 11: About This Manual

    ATEN Control System User Manual About this Manual This user manual is provided to help you get the most from your ATEN Control System. It covers all aspects of installation, configuration, and operation of the ATEN controllers, configuration software, and their accessories, including:...
  • Page 12 Chapter 7, ATEN Control System App Provides a complete description of the ATEN mobile app and how to use it to operate devices connected to the ATEN Control System. An Appendix Provides specifications and other technical information regarding the ATEN Control System.
  • Page 13: Terminology

    Box (VK1100 and VK2100) and ATEN Control Pad (VK0100 and VK0200). ATEN Control Box, ATEN Control Box or Control Box refers to all models of ATEN Control Box Control Box, including the VK2100 Control Box and the VK1100 Compact Control Box.
  • Page 14: Package Contents

    ATEN Control System User Manual Package Contents VK0100 The VK0100 package consists of: 1 VK0100 8-Button Control Pad (US, 1 Gang) 1 Button Pack 6 Terminal Blocks 1 Faceplate 1 User Instructions* VK0200 The VK0200 package consists of: 1 VK0200 12-Button Control Pad (EU, 2 Gang)
  • Page 15: Vk112Eu

    ATEN Control System User Manual VK112EU The VK112EU package consists of: 1 VK112EU 12-Button Keypad (EU, 2 Gang) 1 Button Pack 1 Terminal Block 1 Faceplate 1 User Instructions* VK108US The VK108US package consists of: 1 VK108US 8-Button Keypad (US, 1 Gang)
  • Page 16: Vk258

    1 User Instructions* Note: Read this manual thoroughly and follow the installation and operation procedures carefully to prevent any damage to the ATEN controller and other connected devices. The product firmware may have been updated with new features after the release of this manual.
  • Page 17: Introduction

    Pad) and control interfaces (ATEN Keypads and ATEN Touch Panel) that connects all hardware devices in a room or large facility to provide centralized control of devices directly and effortlessly via a mobile device or an ATEN Touch Panel. The ATEN controller works as the main controller that provides connectivity to hardware devices commonly seen in a meeting room, conference center, boardroom, or classroom.
  • Page 18 ATEN Control System User Manual Ethernet connection, the ATEN Control System App enables you to edit and download Viewers from the controller via a point-n-tap user interface. Each Viewer is a customized control interface that grants you quick access to target and control hardware devices.
  • Page 19: Benefits

    Simplified Setup No matter how large the room or how complicated the hardware, the ATEN Control System can be deployed in 3 easy steps: connect the hardware, configure the system and upload Viewers via a smart mobile app. Through an...
  • Page 20 ATEN Control System User Manual In addition, the ATEN Control System provides various support services that include driver downloads, database generation and upgrade tools – to help system integrators build easy-to-control environments effortlessly. On-the-Go Control Intuitive system control can start with one room and scale up to multiple rooms in the same area or across regions.
  • Page 21: Features

    Supports native KNX IP for building management systems Telnet, TCP, UDP, ONVIF, PJLink, HTTP, and HTTPS compliant Supports project file backup Supports up to 8 ATEN Keypads Web GUI for easy system configuration 2 free licenses for mobile control* Supports SSH communication for data monitoring...
  • Page 22: Aten Control Pad

    ATEN Control System User Manual ATEN Control Pad Supports various connection interfaces: 2 RS-232 serial ports 2 relay channels 1 digital input port 1 Ethernet port Designed to mount in 2-gang EU type and MK type junction boxes (for VK0200)
  • Page 23: Software

    Supports ControlAssist that allows PC control (PC shutdown, media files, PowerPoint files)* Built-in Database Generator for device driver setup and overall device management. Built-in ATEN Library comprising 10,000+ device drivers and complete ATEN VanCryst product drivers Event scheduling Two-way communication enables user-defined event monitoring to...
  • Page 24: Control Interfaces

    Dual-color LEDs for clear indication in dark environments Easy ID pairing with ATEN controller for Ethernet communication Scalability – an ATEN controller can connect up to 8 Keypads Versatile modes support flexible behavior settings for each button Intuitive Web GUI for easy configuration...
  • Page 25: Requirements

    Ethernet-controlled PJLink, Telnet, ONVIF, TCP, UDP, HTTP, or HTTPS devices KNX IP interfaces for connecting KNX-compliant devices Cables One Cat 5e/6 Ethernet cable used to connect the ATEN controller to the local area network (Optional) For serial devices with DB9 connectors, use standard straight-through cables.
  • Page 26: Accessories

    ATEN Control System User Manual Accessories Optionally purchase ATEN accessories to enhance the functionality of your Control System. For more information, visit the ATEN website. Contact your ATEN dealer to purchase these accessories. Model Description 2XRT-0004G Full Range IR Emitter (1.8 m)
  • Page 27: Hardware Setup And Panel Operation

    2. Make sure that the power to all devices connected to the installation are turned off. You must unplug the power cords of any computers that have the Keyboard Power On function. ATEN Control Box Panel Components VK2100 Front View...
  • Page 28 ATEN Control System User Manual Component Description Ethernet LED The LEDs provide information about the network connection: Link: The LED blinks green to indicate Ethernet signals are being transmitted. ACT: The LED lights green to indicate 100Mbps transmis- sions. DC Overload LED The LED lights orange to indicate DC output exceeds maximum output.
  • Page 29: Vk2100 Rear View

    Chapter 2. Hardware Setup and Panel Oper- VK2100 Rear View Component Description Grounding Terminal The grounding wire attaches here. Power Socket This is a standard 3-pin AC power socket. The power cord from an AC source plugs in here. Power Switch This is a standard rocker switch that powers the unit on and off.
  • Page 30: Vk1100 Front View

    ATEN Control System User Manual VK1100 Front View 9 10 Component Description Relay LED The LED lights green to indicate an active device connection (closed loop). IR/Serial LED The LED lights green to indicate an active device connection and IR/Serial signals are being transmitted.
  • Page 31 Chapter 2. Hardware Setup and Panel Oper- Component Description USB Port / LED This is where a USB device plugs in to upload Viewers to the VK1100. The LED blinks green to indicate that Viewers are being uploaded, and lights green to indicate a successful upload of Viewers.
  • Page 32: Vk1100 Rear View

    ATEN Control System User Manual VK1100 Rear View Component Description Power Socket This is a standard 3-pin AC power socket. The power cord from an AC source plugs in here. Power Switch This is a standard rocker switch that powers the unit on and off.
  • Page 33: Rack Mounting The Aten Control Box

    Chapter 2. Hardware Setup and Panel Oper- Rack Mounting the ATEN Control Box VK2100 The VK2100 can be mounted in a 19” (1U) system rack. To install the device in a rack, do the following: 1. Use the M3 x 8 Phillips head hex screws supplied with the Rack Mount Kit to screw the rack mounting brackets onto the front of the unit.
  • Page 34: Vk1100

    ATEN Control System User Manual VK1100 Optionally purchase an ATEN Rack Mount Kit to install VK1100 in a 19” (1U) system rack. To install the device in a rack, do the following: 1. Remove the side and bottom screws from the front of the VK1000.
  • Page 35: Control Box Connections

    In which case, the 17th controller and the ones added after that will each be sharing its ID with another controller. If you have any ATEN Expansion Box and/or Keypad connected to controllers using shared IDs, reconfigure the connection mode. For details, see Controller Properties, page 95.
  • Page 36 ATEN Control System User Manual 10. Connect IP-based devices to the same network as the Control Box. Refer to Ethernet, page 34 for details. Note: For KNX-compliant devices, connect the devices to a KNX IP interface, and then connect the KNX IP interface to the network where the Control Box is installed.
  • Page 37 Chapter 2. Hardware Setup and Panel Oper- VK2100 Installation Diagram...
  • Page 38 ATEN Control System User Manual VK1100 Installation Diagram...
  • Page 39: 12 Vdc Power Output

    Chapter 2. Hardware Setup and Panel Oper- 12 VDC Power Output One or four (VK1100 / VK2100) ports provide 12VDC of power with a total of 12 or 24 watts. The output can power one or four (VK1100 / VK2100) independent hardware devices, one or four (VK1100 / VK2100) loops for connected relay devices, or one or four (VK1100 / VK2100) digital output devices.
  • Page 40 ATEN Control System User Manual Relay Power Supply 4 x 12VDC Output Ports Power Supply: 12VDC, 2A Max (24W shared by 4 ports) Connects to Switch, Screen, Projector Lift, Lighting, Motorized Equipment, Motion Device, etc. Provides 12VDC power for the relay loop.
  • Page 41 Chapter 2. Hardware Setup and Panel Oper- Digital Output Power Supply (VK2100 only) 4 x 12VDC Output Ports Power Supply: 12VDC, 2A Max (24W shared by 4 ports) Provides 12VDC power for the digital output loop. Connects to Switch, Screen, Projector Lift, Lighting and Equipment Control.
  • Page 42 ATEN Control System User Manual Digital Output Dual Power Supply (VK2100 only) 4 x 12VDC Output Ports Power Supply: 12VDC, 2A Max (24W shared by 4 ports) Provides 12VDC power for the digital output loop. Provides connection to digital output #2.
  • Page 43: Relay

    Chapter 2. Hardware Setup and Panel Oper- Relay These four Relay channels provide connections to control hardware devices such as electric screens, projector lifts and other motorized equipment. Each relay is normally open by default. 4 x Relay Channels Normally Open, Isolated Relays Contact Rating: 24VDC 2A Max Normally Closed...
  • Page 44: Ir / Serial

    These two or four (VK1100 / VK2100) ports can be configured to connect IR and RS-232 devices. By default the ports are set to transmit IR signals. Use the ATEN Configurator software to configure the ports for RS-232 signals. The diagram below shows ports on the VK2100. The VK1100 is the same except that it has fewer terminals blocks and the Uni-directional setting is (0 to 5 V).
  • Page 45: One Ir Transmitter

    Chapter 2. Hardware Setup and Panel Oper- One IR Transmitter IR Receiver Two IR Transmitters IR Receiver Unidirectional IR 2 x IR Transmitters...
  • Page 46: Digital I/O

    ATEN Control System User Manual Digital I/O The four channels on the VK2100 can be used to connect Digital Input or Digital Output hardware devices such as switches, sensors, LEDs and relays. Each channel can be configured as either an Input (VDC), Input (Dry Contact) or Output channel.
  • Page 47 Chapter 2. Hardware Setup and Panel Oper- is lower than the set value, the VK2100 will detect the digital input as low. This information is used to trigger events and functions through the VK2100. Digital Output: Digital output channels provide non-powered dry contact (open and closed) circuit control of hardware devices such as electric screens, projector lifts and other motorized equipment.
  • Page 48 ATEN Control System User Manual RS-232 The two bi-directional RS-232 ports on the VK2100 provide serial control of hardware devices (projectors, matrix switches, etc.) and receive status messages from the connected devices. For bi-directional RS-232 control, the transmit, receive and ground pins must be wired on both the VK2100 and hardware device.
  • Page 49 Chapter 2. Hardware Setup and Panel Oper- RS-232 / 422 / 485 These two or four (VK1100 / VK2100) bi-directional ports provide serial control of hardware devices (projectors, switches, etc.) with programmable pin assignments and receive status messages from the connected devices. The diagram below shows ports on the VK2100.
  • Page 50: Ethernet

    ATEN Control System User Manual Ethernet The RJ-45 port provides an Ethernet connection for GUI access (page 61) and the ability to add up to 25 LAN devices per Control Box or up to 8 LAN devices per Control Pad, as shown below.
  • Page 51: Aten Control Pad

    Chapter 2. Hardware Setup and Panel Oper- ATEN Control Pad Panel Components VK0100 Front View Rear View Side View VK0200 Front View Side View Rear View...
  • Page 52 ATEN Control System User Manual Component Description Buttons and Button Indicate the status of the Control Pad and if the function on each button, e.g. lighting or projector, is on or off. For LEDs detailed information about device/function status under different LED activities, see LED Indications, page 37.
  • Page 53: Led Indications

    Chapter 2. Hardware Setup and Panel Oper- LED Indications Refer to the table below for the status descriptions of a Control Pad indicated by button LEDs. Button LED Status LED Activity Control Pad Status A button LED lights orange The Control Pad is powered on and the button is currently off.
  • Page 54: Installing The Control Pads

    ATEN Control System User Manual Installing the Control Pads Installation Steps Follow the steps below to safely install the Control Pad. VK0100 RS-232 Projector Video Switch Relay Dry Contact Device Lighting Control Door Sensor Screen PoE Switch Projector Projector Lift...
  • Page 55 For details, see RS-232 Serial Connection, page 43, Relay Connections, page 44, Digital Input Device, page 45 respectively. Note: To expand connection ports on the Control Pad, install ATEN Expansion Boxes. 3. To use PoE, connect the Control Pad to a PoE switch via an Ethernet cable.
  • Page 56 In which case, the 17th controller and the ones added after that will each be sharing its ID with another controller. If you have any ATEN Expansion Box and/or Keypad connected to controllers using shared IDs, reconfigure the connection mode. For details, see Controller Properties, page 95.
  • Page 57 Chapter 2. Hardware Setup and Panel Oper- 8. Mount the Control Pad to the wall. a) Secure the Control Pad to the wall with self-prepared screws. b) Install the supplied faceplate to the Control Pad. VK0100 VK0200 (EU)
  • Page 58 ATEN Control System User Manual VK0200 (MK)
  • Page 59: Rs-232 Serial Connection

    Chapter 2. Hardware Setup and Panel Oper- RS-232 Serial Connection The two bi-directional RS-232 ports on the Control Pad provide serial control of hardware devices (projectors, matrix switches, etc.) and receive status messages from the connected devices. For bi-directional RS-232 control, the transmit, receive, and ground pins must be wired on both the Control Pad and hardware device.
  • Page 60: Relay Connections

    ATEN Control System User Manual Relay Connections These four Relay channels provide connections to control hardware devices such as electric screens, projector lifts and other motorized equipment. Each relay is normally open by default. 2 x Relay Channels Normally Open, Isolated Relays...
  • Page 61: Digital Input Device

    Chapter 2. Hardware Setup and Panel Oper- Digital Input Device The digital input port on the Control Pad can be used to install a digital input device such as a switch or a sensor. The digital input channel can be configured to the VDC mode or the Dry Contact mode.
  • Page 62: Ethernet

    ATEN Control System User Manual Ethernet The RJ-45 port provides an Ethernet connection for GUI access (page 61) and the ability to add up to 8 LAN devices per Control Pad, as shown below. 1 x Ethernet Port The RJ-45 port is used to connect...
  • Page 63: Aten Expansion Box

    ATEN Expansion Box ATEN Expansion Boxes (sold separately) provide additional ports for a flexible expansion of the ATEN Control System. This allows you to add and control additional devices in an environment where more devices are required. With the advantage of an Ethernet-based connection, the expansion boxes are easily connected to the ATEN controller via a LAN connection from a variety of locations across a network.
  • Page 64: Control Interface Devices

    ATEN Control System User Manual Control Interface Devices ATEN Keypad The ATEN Keypad mounts to a wall to provide control of hardware through a Control Box. The setup of the Keypad to the Control System can be illustrated as follows:...
  • Page 65: Component

    Chapter 2. Hardware Setup and Panel Oper- Component The VK108US and VK112EU Keypads share the same hardware layout. For demonstration purpose, VK112EU is used as an example below. 49.5 mm 68.51 mm 28 mm Component Description Buttons VK108US The Keypad can be customized up to 14 different layouts using 4 to 8 buttons.
  • Page 66: Led Indications

    ATEN Control System User Manual Component Description LAN Port Connects the Keypad to LAN Supplies power (PoE) if a power sourcing equipment is installed. LED Indications Refer to the table below for the status descriptions of a Keypad indicated by button LEDs.
  • Page 67: Layout Examples

    Chapter 2. Hardware Setup and Panel Oper- Layout Examples VK108US VK112EU...
  • Page 68: Installing Aten Keypad

    ATEN Control System User Manual Installing ATEN Keypad You can install the Keypad in a wall, podium, or desk. To install the Keypad, follow the steps below: 1. Choose a location free of interference and prepare the installation site. You can install the Keypad to a wall box or directly into the chosen surface.
  • Page 69 2. Pair the Keypad with a Control Box by adjusting the Keypad ID Switch (blue) to the ID number that the Control Box uses. Note: One ATEN Control Box can work with up to 8 Keypads. 3. Supply the Keypad with power and network connectivity using one of the following methods.
  • Page 70 ATEN Control System User Manual a) Cut the connector end of the power adapter cable. b) Strip 0.5 cm off the insulation cover of the power adapter cable to expose the two wires, the +5V wire, and the grounding wire. To determine wire polarity, use a voltmeter.
  • Page 71 Chapter 2. Hardware Setup and Panel Oper- From the top row, attach each row of button caps to the Keypad by pressing on the hinges. Caution: When removing button caps, place your fingers on the top of button caps and then press downwards, as illustrated below. Pressing upwards from the bottom may cause damages to the button caps.
  • Page 72: Aten Touch Panel

    ATEN Control System User Manual ATEN Touch Panel Panel Overview Front View Top View Rear View Bottom View Component Description Touch Screen Tap on the screen to operate the control system and/or configure the touch panel. Status LED Lights on when the touch panel is powered on.
  • Page 73: Mounting The Touch Panel

    Mounting the Touch Panel The VKT100 Touch Panel supports mounting using any VESA compliant (75 x 75 mm) equipment or desk mount using the ATEN VKTA101. The VKTA101 is an optional accessory and is not included in the standard...
  • Page 74: Installing The Touch Panel

    2. Put the power switch to ON. The Touch Panel starts loading and displays the Start page. Operating the Touch Panel For details on using the Control System app, see The ATEN Control System App, page 234. To configure system settings of the Touch Panel, press the Function button on the device open the system settings page.
  • Page 75: Configuring The Network Settings

    2. Tap Network & Internet > Ethernet > Ethernet IP Mode to configure the settings. Updating Control System App Version To update the Control System app on your ATEN Touch Panel, follow the steps below. 1. Download the Control System app (Android version) from the product web page and save the file to a USB drive.
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  • Page 77: Web-Based Configuration And Control

    Control Overview The ATEN controller can be configured over a standard TCP/IP connection via its built-in Graphical User Interface (GUI). Because it can be accessed from anywhere over a network or the Internet, operators can easily log in via a web browser.
  • Page 78: Dashboard

    ATEN Control System User Manual Dashboard The Dashboard appears when you successfully log in to the Control Box. The Dashboard gives a quick view of each setting and provides a link to each page. Click Manage to configure the settings.
  • Page 79: Settings

    Chapter 3. Web-Based Configuration and Settings The Settings view contains tabs to provide options to configure the controller. The page is divided into two parts, the Interactive Display Panel which is used to configure the options and the Top Bar which provides icons to exit the settings page and log out of the web session.
  • Page 80 ATEN Control System User Manual Date & Time Automatically Time Zone: Select a time zone for the controller. Choose the city that most closely corresponds to where it is located. NTP Server Settings Assign an NTP server for the controller to synchronizes its clock.
  • Page 81: Licenses For Mobile Control

    Chapter 3. Web-Based Configuration and Licenses for Mobile Control A license is a software permit that an ATEN controller grants to a mobile device for remote control. If you have three licenses for a controller, you can remotely operate the controller using three mobile devices at the same time.
  • Page 82: Storage

    ATEN Control System User Manual Storage The Storage tab displays information about the space available for storing Viewers on the controller. Storage This section shows a graph displaying the percentage of space available on the controller to upload Viewers, as well as: Space Used: The amount of space currently being used to store Viewers uploaded to the controller.
  • Page 83: Access

    Chapter 3. Web-Based Configuration and Access The Access tab allows you to configure the access key (password) of the ATEN controller’s web interface and to set a validity period for accessing the ATEN Control System using an activation key. Access Key The access key is the password that is required to do the following: Log in the ATEN controller’s web interface.
  • Page 84 The activation key is a string of letters and numbers used to assign a validity period of accessing the ATEN Control System. To set up a validity period for accessing the ATEN Control System: 1. Select Your access to ATEN Control System will expire in and type the number of days.
  • Page 85: Monitor

    Monitor The Monitor tab allows you to view and enable the monitors that have been configured for Flags and digital input devices in ATEN Configurator. Check the Show on dashboard box to show the Monitor settings on the Dashboard. Click the slide bar next to the monitor you want to enable or use the drop-down menu to select All On or All Off.
  • Page 86: Network

    Select Manually to set a static IP Address, Subnet Mask, and Default Gateway, or Use DHCP to have the server assign an IP address to the controller. Note: Make sure to set the ATEN controller’s IP address and Default Gateway to the same subnet.
  • Page 87: Connections

    Chapter 3. Web-Based Configuration and Connections The Connections tab allows you to view the connection statuses and IP addresses of licensed devices, ATEN Keypads, and ATEN Expansion Boxes.
  • Page 88: Schedule

    ATEN Control System User Manual Schedule The Schedule tab lists scheduled events predefined using the ATEN Configurator. You can use this tab to do the following: Enable or disable scheduled events. Enable or disable scheduled days For details on setting up scheduled events, see Scheduled Events, page 182.
  • Page 89: Security

    SSL certificate from a trusted certifying authority and click Upload to apply the certificate. TLS Support: Each ATEN controller supports TLS 1.0, 1.1, and 1.2to allow communications with devices supporting different versions of the TLS. If you have any security concerns, disable the Enable TLS 1.0 and TLS 1.1 setting to only allow communications among devices that support...
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  • Page 91: Aten Configurator (Vk6000)

    Chapter 4 ATEN Configurator (VK6000) Overview The ATEN Configurator (VK6000) is a GUI-based management tool that helps you set up and configure the connected hardware and create control interfaces to be used by mobile devices and ATEN Keypads. Installation To install the ATEN Configurator software, do the following: 1.
  • Page 92 ATEN Control System User Manual 3. Click Next. This screen appears. 4. If you agree with the License Agreement, select I accept the terms of the license agreement, and click Next. Click Print to print the Software End User License Agreement. This screen appears.
  • Page 93 Chapter 4. ATEN Configurator (VK6000) 5. To change the destination location, click Change. Click Next to proceed using the default location. This screen appears. 6. Click Install. When the process is complete, a confirmation message appears. 7. Click Finish.
  • Page 94: Getting Started Tasks

    ATEN Control System User Manual Getting Started Tasks After you have installed and launched the ATEN Configurator, the Main Page (page 80) appears. You will be guided to create and configure a project using the 4 tabs in the Configurator’s interface, as illustrated below.
  • Page 95 Chapter 4. ATEN Configurator (VK6000) 3. In the Design tab, do the following. Create and configure a control interface (Viewer). For more information, see Design, page 106. (Optional) Set up scheduled events to automatically carry out specified actions. (Optional) Add additional conditions and actions to buttons using Flags.
  • Page 96: Main Page

    ATEN Control System User Manual Main Page Double-click the Configurator.exe shortcut to open the ATEN Configurator software. The Project page appears: Control Description Menu bar The Menu Bar contains categories with options that pertain to different sections of the software. Menu bar items are listed on page 82.
  • Page 97 Chapter 4. ATEN Configurator (VK6000) Control Description Simulator The Simulator button is used to test the Viewer after it is created in Design. The simulator allows you to tryout the interface as it would work on a mobile device but without actually controlling devices.
  • Page 98: Menu Bar

    ATEN Control System User Manual Menu Bar Use the Menu Bar to select options in each project tab. The table below provides a description of each menu item. Menu Sub-Menu Description File New Project Select to create a new project.
  • Page 99 Interface Check a box to enable the feature described below: Show Welcome Page: displays the Welcome screen when the ATEN Con- figurator software opens. Auto Page Creation: automatically creates a Viewer page in Create Viewer & Design, for every hardware device that is configured in Select Device &...
  • Page 100 ATEN Control System User Manual Menu Sub-Menu Description These options are available from Create Viewer & Design → Edit Viewer. View Zoom Zooms the Viewer page to 25%, 50%, 75%, 100%, 200% or Fit in Window. Note: A mouse wheel can be used to zoom the Viewer page in or out.
  • Page 101 Chapter 4. ATEN Configurator (VK6000) Menu Sub-Menu Description Object PowerPoint Control Template Adds a PowerPoint Control template to the Viewer. This control template is used to control PowerPoint files saved in a target computer. Media Control Template Adds a Media Control template to the Viewer.
  • Page 102 ATEN Control System User Manual Menu Sub-Menu Description Object Align Left Aligns two or more selected objects to the Left side of the object that is selected last. Center Aligns two or more selected objects to the horizontal position of the object that is selected last.
  • Page 103 Opens the ATEN Database Generator which is used to manually add and configure hardware devices. This is where you can create custom devices to add to My Device Library. See ATEN Database Generator, page 193, for details. Simulator The Simulator is used to test a Viewer’s interface after it has been created in Design.
  • Page 104: Project

    ID Switch on the rear of the Control Box using the ID displayed here so that the project file will be uploaded to the controller set with the same ID. ATEN Controller Type Select the controller model you are installing.
  • Page 105 Chapter 4. ATEN Configurator (VK6000) Control Description Number of Rooms Enter the number of rooms each controller will control. Each hardware device you add will be associated with a room. When buttons are configured in the Design tab, you can select a Room under Button Action to filter the Device list so that only hardware in that room appears.
  • Page 106: Device

    ATEN Control System User Manual Device The Device tab is used to configure controller ports according to the connected hardware device. Control Description Device This section lists the ports for each controller. Select a Controller, Configuration Expansion Box or Room in the left sidebar to display the ports. Each...
  • Page 107: Device Configuration List

    Device Configuration List The Device Configuration page lists the controller ports by type. Click a port to view its Properties (page 94). Double-click a port to open the ATEN Device Library and search for the hardware device to configure the port.
  • Page 108: Adding Devices To Aten Configurator

    ATEN Control System User Manual Adding Devices to ATEN Configurator Add the devices to be managed by your ATEN controller to the Device Configuration list and configure their settings. To add KNX devices, follow the steps below: 1. Click File and then Import ETS Project. The configurations for your KNX devices appear in the Controller tab on the left-side bar.
  • Page 109 Chapter 4. ATEN Configurator (VK6000) Add devices using the Properties column Type the name of the device in Properties, and then click Add Device. Note:If the device is not in the Library, create the device using Database Generator. For details, see Editing / Adding a New Device, page 200.
  • Page 110: Left Sidebar

    Use the buttons at the bottom of the sidebar to Add Room. Expansion Box ATEN Expansion Boxes connect over a network to add ports to the controller via its Ethernet port. Clicking Add Controller or Expander opens a window which allows you to select a device to add:...
  • Page 111: Properties

    Your network switch blocks multicast signals between the controller and Expansion Box/Keypad. When enabled, the controller connects to an ATEN Expansion Box/Keypad with matching controller ID and Expansion Box/Keypad IP address. To use this function, make sure to do the following.
  • Page 112 ATEN Control System User Manual In the Devices tab, enable the Identify ATEN Expansion Boxes and Keypads by IP address function the Properties panel. For example, if you have 17 controllers set up under the same subnet, with controller 1 and 17 using ID01, enable the function for both of these controllers.
  • Page 113: Expansion Box (Expander)

    To add an Expansion Box, click Add Controller or Expander on the left sidebar, then use the arrow and select an ATEN Expansion Box to add. The expansion box and ports will be listed on the Device Configuration page, as...
  • Page 114: Serial Device Properties

    ATEN Control System User Manual Serial Device Properties Click a serial device from the Device Configuration list to configure its properties. Name: Type to set the device name. Add Device: Adds devices. You can use either of the following methods to add...
  • Page 115 Chapter 4. ATEN Configurator (VK6000) Delay Interval: Sets a time delay for each command before they are sent to the device. Feedback Timeout: Sets the maximum interval that the controller allows in between parts of a feedback message. The controller uses this value to identify the end of a message.
  • Page 116: I/O Device Properties

    ATEN Control System User Manual I/O Device Properties Click an I/O device from the Device Configuration list and select Input (VDC), Input (Dry Contact), or Output to configure its properties. Name: Type to set the device name. Add Device: Adds devices. You can...
  • Page 117: Ir/Relay Device Properties

    Chapter 4. ATEN Configurator (VK6000) IR/Relay Device Properties Click an IR/Relay device from the Device Configuration list to configure its properties. Name: Type to set the device name. Add Device: Adds devices. You can use either of the following methods to...
  • Page 118: Ethernet Device Properties

    Depending on the selected protocol, some of the following settings may not be required and are not displayed. Protocol Type: Click to select the protocol for the Ethernet device. The ATEN Control System supports control of devices via telnet, ONVIF,...
  • Page 119 Chapter 4. ATEN Configurator (VK6000) TCP, UDP, HTTP, and HTTPS.IP Address: Type to assign a fixed IP address to the Ethernet device. Port: Type to assign a communication port. Username & Password: Type to set up the login/access credentials for the device.
  • Page 120: Library

    ATEN Control System User Manual Library The Project Bar provides the Library option. Use the Device Library tab (shown below) to configure controller ports according to the connected hardware devices. The Device Library provides an extensive database of hardware devices that can be double-clicked or drag and dropped into the Device Configuration page to configure controller ports.
  • Page 121: Device Library

    For devices not in the library, use the ATEN Database Generator to create custom hardware (see page 193). Click Library on the Project bar or double-click a port on the Device Configuration page to open the ATEN Device Library.
  • Page 122: Design

    ATEN Control System User Manual Design Overview The Design tab is for creating a Viewer – the user interface that controls the hardware from a mobile device or Keypad. Create a Viewer and add the pages to control the hardware according to the setup you are installing.
  • Page 123: Left Sidebar

    Chapter 4. ATEN Configurator (VK6000) Left Sidebar Viewer The Left Sidebar provides a tree view of the Viewers and Pages. Clicking a Viewer opens the Page Overview which is a layout of the Viewer. Right-click a Viewer to Delete, Rename or Edit the Viewer.
  • Page 124: Adding A Viewer

    ATEN Control System User Manual Adding a Viewer A Viewer is a control interface that you use on mobile devices, ATEN Keypads, ATEN Control Pads, or ATEN Touch Panels to centrally control devices and equipment. To add a Viewer and/or its associated control pages, follow the steps below.
  • Page 125 Chapter 4. ATEN Configurator (VK6000) 2. Select the device for which the Viewer will be created. 3. Configure the settings for your selected device. Mobile Device Setting Description Type Use this drop-down menu to select the mobile device that will be used to control hardware devices in a room. This sets the resolution for the Viewer to fit on the mobile device’s...
  • Page 126 Select a template for the Viewer’s home page. Blank: Creates a custom home page that you design from scratch. ATEN Themes: Select any of the ATEN Themes to create a home page and other device pages with graphics. These pages are customizable.
  • Page 127 Select a home page for the Viewer. Blank: Creates a custom home page that you design from scratch. ATEN Themes: Select any of the ATEN Themes to create a home page and other device pages with graphics. These pages are customizable.
  • Page 128 ATEN Control System User Manual 5. (Optional) Add, edit, or remove the pages or adjust the basic settings of the Viewer. Control Description Click to duplicate the Viewer along with the pages. Click to edit the basic Viewer settings that you configured in step Click to add a new page to the highlighted Viewer in the left sidebar.
  • Page 129: Configuring The Viewer

    Chapter 4. ATEN Configurator (VK6000) Configuring the Viewer After you have added the Viewer and the associated pages, you are ready to configure the page layout and object actions, for example, button actions in the Viewer. To configure a Viewer, follow the steps below.
  • Page 130 ATEN Control System User Manual 3. Click the element in the preview panel to customize the settings. See the table below for more information. Element Tasks Preview panel Shows a preview of the selected page. You can also do the following on the preview panel: To zoom in and out on the preview, scroll the mouse wheel.
  • Page 131 Chapter 4. ATEN Configurator (VK6000) Element Tasks Properties panel Use the panel to configure selected object properties. For detailed information about object properties, see Object Properties, page 116. Use Library to customize the appearance of the page Library and its buttons. For more information, see Library, page 104.
  • Page 132: Object Properties

    ATEN Control System User Manual Object Properties This section provides detailed information about properties of control objects on the Viewer. Note that the supported objects and their functions may differ among Viewers for mobile devices, Keypad, and Control Pad. Page Objects A number appears at the top right corner of each object.
  • Page 133: Object Properties For Mobile Devices

    Chapter 4. ATEN Configurator (VK6000) Object Properties for Mobile Devices After you have added a Viewer (page 108) for your mobile device, you can start configuring the pages that the Viewer contains in the Properties panel. Buttons The Button properties provide options to configure the appearance of a button, and the confirmation message and progress message before carrying out the associated action.
  • Page 134 ATEN Control System User Manual Alignment – Aligns a group of objects. Select multiple objects for the buttons to become available: Mode Use this drop-down menu to select one of the following button types. Normal – This is a button that stays the same when pressed.
  • Page 135 To create variables, see Variables, page 183. Restrict access to this button on ATEN Control System App with a password: Limit the use of the selected button by requesting a password when the button is tapped in the Viewer. To enable this function, click this option and type the password in the box below.
  • Page 136 ATEN Control System User Manual Action – Select a button action (Toggle On or Toggle Off) to display the confirmation message. Content drop-down list – Select one of the following for customization. Background – Customize the wording for the confirmation message.
  • Page 137: Groups

    Chapter 4. ATEN Configurator (VK6000) Groups You can unify the properties of two or more control components (buttons, slider bars, etc.) at the same time. Depending on the elements that your group of components have, different properties will be open for configuration.Use your mouse to drag and select the components from a page, the properties that are open for configuration appear in the Properties column.
  • Page 138: Labels

    ATEN Control System User Manual Labels The Label properties provide settings for the displayed text and its format. Alignment – Aligns a group of objects. Select multiple objects for the buttons to become available: Name – enter the text you want to use for the label or slow double-click the label on the Edit page.
  • Page 139: Slider Bars

    Chapter 4. ATEN Configurator (VK6000) Slider Bars Right click on a Viewer page and select Slider Bar to add a bar. A Slider Bar can control a device, link to another page, or run a macro.
  • Page 140 ATEN Control System User Manual Use the Mode drop-down menu to select the type of slider bar (Basic Slider Bar or Advanced Slider Bar). Basic Slider Bar A slider bar where you enter the minimum and maximum values to calculate the range and levels on a slider bar, and then add one command to configure the Basic Slider Bar’s action (See Slider Value, page 140).
  • Page 141: Powerpoint Control And Media Control Templates

    Chapter 4. ATEN Configurator (VK6000) PowerPoint Control and Media Control Templates Click a PowerPoint control template or a media control template to configure its position, size, and the PC that controls it. Position and Size – X and Y position the label at the coordinates entered.
  • Page 142: Image

    ATEN Control System User Manual Image The Properties for an image provide options to change and import images to the page. Images can be layered with other objects so that they can be placed as a background or as highlights for buttons (see Layering Images, page 127).
  • Page 143: Layering Images

    Chapter 4. ATEN Configurator (VK6000) Layering Images Images can be layered with other objects, such as labels and buttons, so that they can be placed as a background or as highlight for the page and/or other objects.
  • Page 144: Dial Kit

    ATEN Control System User Manual Dial Kit A dial kit template consists of a display screen and a set of dial keys. To configure their appearance, click on the display area or a key. Display Screen Dial Keys Properties for Dial Key...
  • Page 145 Chapter 4. ATEN Configurator (VK6000) Font – use the drop-down menu to select the font for the typed text. Color – use the drop-down menu to change the color of the text. Size – enter a number (1-200) to set the size of the text for the button.
  • Page 146: Frame & Line

    ATEN Control System User Manual Frame & Line Use frames and lines to visually group or separate control objects in your Viewer. Click a frame or line object to configure its properties. Line Properties Frame Properties Style – configure the color, format, and width of the line or border of the frame.
  • Page 147: Object Properties For Aten Keypad / Control Pad

    Chapter 4. ATEN Configurator (VK6000) Object Properties for ATEN Keypad / Control Pad After you have added a Viewer (page 108) for your Keypad / Control, you can start configuring the Viewer. In the Viewer page, click on a button to configure...
  • Page 148 ATEN Control System User Manual Mode Use this drop-down menu to select one of the following button types. Normal – This is a button that stays the same when pressed. Toggle – for a button that switches between two images/colors to indicate the button status.
  • Page 149 Chapter 4. ATEN Configurator (VK6000) Position and Size – X and Y position the button at the coordinates entered. Width and Height set the size of the button box. Set Sync Condition – Automatically synchronizes the button to the selected variable. To create a variable, see Variables, page 183. This...
  • Page 150: Button / Slider Bar / Dial Kit Actions

    ATEN Control System User Manual Button / Slider Bar / Dial Kit Actions Understanding Button/Slider Bar/Dial Kit Actions After you have added a button, slider bar, or a dial kit on your Viewer, define the actions it initiates using the Button/Slider Bar Actions panel. To access the panel, click on a button, slider bar, or dial key in the Viewer.
  • Page 151 Chapter 4. ATEN Configurator (VK6000) Setting Description Commands Lists the commands that initiate when the button or dial key is pressed. Device and Advanced Option functions can be added and associated in the Commands list together. Commands initiate in the order that they are added to the list. Right-click in the Commands list to use the menu selections: Move Up, Move Down, Copy, Paste, Delete, Save as Macro, or Test Tool.
  • Page 152: Configuring Button/Slider Bar Actions

    ATEN Control System User Manual Configuring Button/Slider Bar Actions To add one or more actions to a button, slider bar, or dial key, follow the steps below. 1. In the project file, click to select the button, slider bar, or dial key in the Viewer.
  • Page 153: Functions

    Chapter 4. ATEN Configurator (VK6000) Functions Button/slider bar functions can be understood as device functions and advanced functions. Device functions – These are functions that the selected controller or a device managed by the controller initiates. The supported device functions vary depending on the device you select in the Device list, as illustrated below.
  • Page 154 ATEN Control System User Manual Advanced functions – These are functions that involve more than one devices in the project. Use the indicated column to select an advanced function, the available options are listed in the Function list. For details...
  • Page 155: Device Functions

    Chapter 4. ATEN Configurator (VK6000) Device Functions Each ATEN controller supports the following functions. Delay – adds a delay in seconds. Enter a number between 0.1-180. Relay – adds an Open, Close, Toggle or Pulse action on the selected controller and Relay port.
  • Page 156 ATEN Control System User Manual set for that particular device, and will be used as the setting for this action, when it’s button is pressed. Variables – Select this option to use a Variable in the command. After selecting the option, a drop-down menu containing a list of the Variables that you created appear.
  • Page 157: Applications Of Device Functions

    Chapter 4. ATEN Configurator (VK6000) Applications of Device Functions Example: Configuring actions of dial keys. Out of the 15 keys on a dial kit, only the Call and End Call keys require configuration, the actions for other keys are pre-configured to send out the number or character as indicated on the keys.
  • Page 158: Advanced Functions

    ATEN Control System User Manual Advanced Functions Use advanced options for button/slider actions that involve a series of actions (Macro), actions that the involve page redirect (Link), or actions that involve change or update of device settings of multiple objects (Set Variable).
  • Page 159 Chapter 4. ATEN Configurator (VK6000) Double-click the Change Label command to type the warning message you wish to display when the speaker volume reaches 10 db. Feedback conditions – Use feedback conditions for the controller to carry out actions (commands) when the specified feedback value meets the specified conditions.
  • Page 160: Applications Of Advanced Functions

    ATEN Control System User Manual Applications of Advanced Functions Advanced Options allow you to include conditions with commands in the Commands list. Associate Set Flag, Condition, Change Button State or Change Label functions with a command in the Commands list by dragging and dropping them into a tree view listed with the command, so that they initiate in the order listed.
  • Page 161: Condition

    Chapter 4. ATEN Configurator (VK6000) Condition Adds a condition that must be met before the commands listed with it can initiate. When the button is pressed, the Condition's set value must equal the Flag or Feedback value for the command(s) to initiate. There are two condition types: Flag and Feedback.
  • Page 162 ATEN Control System User Manual 5. From the Function list, drag & drop device commands to add them to the Condition Flag, in a tree view list: 6. Add a Set Flag after the last device command in the Commands list: Feedback –...
  • Page 163 Chapter 4. ATEN Configurator (VK6000) Include – when the text sent from a serial/telnet/TCP device’s return message matches part of the text entered for a Condition Feedback Include, the commands listed below it will initiate. Bypass – this option bypasses matching text from the serial/telnet/TCP return message and initiates a Change Label command.
  • Page 164 ATEN Control System User Manual 5. From the Function list, drag & drop device command(s) to add them to the Feedback Equal/Include Condition, in a tree view list: To add a Feedback Bypass Condition with Change Label: 1. Under Device, click Condition.
  • Page 165 Chapter 4. ATEN Configurator (VK6000) 7. From the Function list, drag and drop the Viewer Page to add it to the Feedback Bypass Condition, in a tree view list: 8. Double-click Change Label in the Commands list and use the drop- down menu to select a label.
  • Page 166: Change Button State

    ATEN Control System User Manual Change Button State This option is used to change another buttons image when this button is pressed – allowing the button image to switch depending on the status: Normal or Pressed. Change Button State is added to the end of the Commands lists and should point to a Toggle button.
  • Page 167 Chapter 4. ATEN Configurator (VK6000) 5. In the Function list, select the Viewer page. 6. Select the Toggle ON radio button, then in the Function list, double-click the Viewer page to add it to the end of the Toggle ON commands in the Commands list.
  • Page 168: Change Label

    ATEN Control System User Manual Change Label Changes a label’s text with text that you enter manually or with text from a serial/telnet/TCP device’s return message (Feedback Result). A Change Label that uses a return message, must be added to a Feedback Bypass Condition (page 148).
  • Page 169: Change Group Button State

    Chapter 4. ATEN Configurator (VK6000) Change Group Button State Adds a command that changes the selection in a Radio Group (see page 85). To use this function, first create a Radio Group and then add a button to the Viewer page. Add a Change Group Button State independently or with a...
  • Page 170: Change Slider Bar Level

    ATEN Control System User Manual Change Slider Bar Level Adds a command that changes the level of a Slider Bar. To use this function, first create a Slider Bar on a Viewer page. Add a Change Slider Bar Level independently or with a device command.
  • Page 171: Change Button Name

    Chapter 4. ATEN Configurator (VK6000) Change Button Name The Change Button Name command is used to display specified text on a selected button when the configured button is tapped. An application of this command is indicating the assigned source for a display device on a Viewer as soon as the source is assigned.
  • Page 172 ATEN Control System User Manual 1. Click a source button to display the Button Action panel. 2. In the Button Action panel, select Change Button Name. 3. From the Function list, double-click the Viewer page where the source button is located. In this example, double-click the Video Wall option.
  • Page 173: Graphic Library

    Chapter 4. ATEN Configurator (VK6000) Graphic Library The Library icon on the Project bar provides a Graphics tab and drop- down menus with ready-to-use graphics for backgrounds, buttons, icons and device interfaces. Device Interface provides entire page layouts that you can use as templates for different types of devices. Double-click or drag and drop graphics to add them to the page.
  • Page 174: Icon

    ATEN Control System User Manual Icon Device Interface...
  • Page 175: Library

    Chapter 4. ATEN Configurator (VK6000) Library The Library icon on the Project bar offers the following functions. The table below provides an overview of each function. Flag Flags are created to include parameters when settings are changed to indicate the current status. For details, see Flag, page 160.
  • Page 176: Flag

    ATEN Control System User Manual Flag Flags are created for control buttons to include parameters for when settings are changed or requests are made to change settings on a device. Flags indicate what the status is and what action to take according to the value.
  • Page 177 Chapter 4. ATEN Configurator (VK6000) 3. Click to create more flags or double-click a flag to edit it. The flags will appear in the list, as shown below. Name – Lists the Flag names which have been created. Value – Lists the flag’s values or range of values.
  • Page 178: Monitor

    ATEN Control System User Manual Monitor Understanding Monitor A Monitor allows you to set conditions on a port using Digital Input (VDC) and Digital Input (Dry Contact) signals, return messages, and Flags. When the condition is met, the controller will initiate the desired action. Digital Input (VDC) hardware devices provide voltage signals between 1 and 24.
  • Page 179 Chapter 4. ATEN Configurator (VK6000) Condition Use this section to add one or more conditions that will need to be met for the Action to initiate. You can create up to 32 conditions for each monitor. For details, see Condition Types, page 164.
  • Page 180: Condition Types

    ATEN Control System User Manual Condition Types Note that you can create up to 32 conditions for each monitor. Listen to port / Query port (Query port only) Click F(x) to open the drop-down menu to select a device command to send out; or enter a command string; and then the click Edit Return Message icon and do as explained below.
  • Page 181 Chapter 4. ATEN Configurator (VK6000) Select string with fixed length Use this to set a string of characters that are set within a fixed parameter. Enter a string of characters and use the S to set the start of the string and E to set the end and then click Apply. The return...
  • Page 182 ATEN Control System User Manual Create a trigger signal from a device according to the voltage. Only device with a Digital Input (dry contract) or Digital Input (VDC) port appear in the Status list. Double-click a device in the Status list to add it to the Condition list.
  • Page 183: Functions

    Chapter 4. ATEN Configurator (VK6000) Functions Delay – adds a delay in seconds. Enter a number between 0.1-180. Relay – adds an Open, Close, Toggle or Pulse action on the selected controller and Relay port. DO – adds an Open, Close, Toggle or Pulse action on the selected controller and Digital Output port.
  • Page 184: Creating An If Monitor

    ATEN Control System User Manual Creating an If Monitor To create a monitor for a device port with a Condition that initiates an Action, click from the Library’s Monitor tab, and do the following: 1. Select If from the drop-down menu and enter a name for the monitor.
  • Page 185 Chapter 4. ATEN Configurator (VK6000) Listen to port – to create a monitor that actively listens for a message from the device. Under Status, double-click a device port to add it to the Condition list. Query port – to create a monitor that sends out a command to the device until a feedback message is received from the device.
  • Page 186 ATEN Control System User Manual a) First select the hardware under Devices. b) Under Function, double-click a command to add it to the Commands list. This Command initiates when the Condition is met. For details on Functions and Commands, see Device Functions, page 139 and Advanced Functions, page 142.
  • Page 187: Creating A Switch Monitor

    Chapter 4. ATEN Configurator (VK6000) Creating a Switch Monitor 1. Select Switch from the drop-down menu and enter a name for the monitor. 2. Use the drop-down menu to set the Query Frequency. 3. Use the options to create multiple condition comparisons, as explained below.
  • Page 188 ATEN Control System User Manual Drop-Down Menus Under the Type drop-down menu are four addition drop-down menus used to configure the Switch Condition: Controller – use the first drop-down to menu select the control- ler for a Switch condition. Listen to port / Query port – use the second drop-down menu to select the condition type for a Switch condition (see step 4, page 169 for details).
  • Page 189 Chapter 4. ATEN Configurator (VK6000) 5. First select the hardware under Devices. 6. Under Function, double-click a command to add it to the Commands list. This is the Command that initiates when the Condition is met. For details on what each function does, see Device Functions, page 139 and Advanced Functions, page 142.
  • Page 190: Creating A Bypass Monitor

    ATEN Control System User Manual Creating a Bypass Monitor Follow the steps below to create a bypass monitor. 1. Select Bypass from the drop-down menu and enter a name for the monitor. 2. Configure the following settings. Query frequency: sets how frequently the monitor checks the device for a signal.
  • Page 191: Creating A While Loop Monitor

    Chapter 4. ATEN Configurator (VK6000) Creating a While Loop Monitor Follow the steps below to create a while loop monitor. 1. Select While Loop from the drop-down menu and enter a name for the monitor. 2. Use the Query Frequency drop-down menu to define the frequency at which the device checks for signals.
  • Page 192: Creating A Professional Monitor

    ATEN Control System User Manual Creating a Professional Monitor Example: Keep track of the assigned sources by indicating the input port number of the assigned source on each of the four screens on a Viewer page, as illustrated below. For the controller to print the port number of the assigned source on each screen...
  • Page 193 Chapter 4. ATEN Configurator (VK6000) Follow the steps below to create a professional monitor. 1. In Configurator, click Library and click Monitor 2. Click to create a new monitor. 3. Configure the following settings. From the Type drop-down menu, select Professional.
  • Page 194 5. Configure the Action settings. a) Click Edit to script the codes. Note: This editor follows Lua’s programming rules. ATEN suggests using Notepad++ to script the codes before adding them to the Editor. For details on built-in commands, see Built-in Commands, page 179.
  • Page 195 Chapter 4. ATEN Configurator (VK6000) b) Add actions. In this example, add four Change Button Name commands: For details, see Device Functions, page 139 and Advanced Functions, page 142. Built-in Commands Command Description jsonobj Converts JSON strings to tables. vk_ascii_to_hex Converts strings from ASCII to Hex.
  • Page 196: Macro

    ATEN Control System User Manual Macro Macros allow you to create a button that will initiate a sequence of actions across the same or different hardware devices. This saves time by allowing multiple devices to initiate actions all at once from one button. For...
  • Page 197 Chapter 4. ATEN Configurator (VK6000) To create a macro: 1. Select Macro and click 2. Enter a Name and select a Viewer from the drop-down menu, then click 3. Go to the Actions section at the bottom of the page to select hardware...
  • Page 198: Scheduled Events

    ATEN Control System User Manual Scheduled Events You can automate ATEN Control System to perform one or a series of tasks on recurring schedule. Each project can store up to 60 scheduled events. To create a new event, follow the steps below.
  • Page 199: Variables

    Chapter 4. ATEN Configurator (VK6000) Variables Understanding Variables A Variable is a value holder that stores a single device setting (e.g. speaker volume) and can be assigned to multiple UI components (e.g. a slider button, a maximum volume button, and a minimum volume button). This way, when a device setting is adjusted via a Viewer object, the new setting will be loaded into this Variable and then reflected to all Viewer objects that use this Variable.
  • Page 200: Creating A Variable For Devices That Return Feedback Messages

    ATEN Control System User Manual Creating a Variable for Devices that Return Feedback Messages Follow the steps below to configure a Variable if the Variable (device setting) is for a device that returns feedback messages to the controller. 1. Create a Variable for the device setting (e.g. speaker volume).
  • Page 201 Chapter 4. ATEN Configurator (VK6000) b) For a slider bar component, click it in the Viewer page and configure the Value settings in Properties. c) In Properties, click Set Sync Condition and select the variable you created using the drop-down list.
  • Page 202: Creating A Variable For Devices That Do Not Return Feedback Messages

    ATEN Control System User Manual Creating a Variable for Devices that Do Not Return Feedback Messages Follow the steps below to configure a Variable if the Variable (device setting) is for a device that does not return feedback messages to the controller.
  • Page 203 Chapter 4. ATEN Configurator (VK6000) Execute commands with no conditions: Execute the command (action) when the specified Variable changes. Execute commands with the specified conditions: Execute the corresponding command (action) when the Variable matches. 2. Configure control components for the Viewer.
  • Page 204 ATEN Control System User Manual d) Add an action (command) when this condition is met. Select a device, double-click a desired function, and then double-click the command to configure the setting. In the case of speaker volume, when the volume changes to 0 (i.e. the condition is Variable = 0), the action will be “to change the speaker...
  • Page 205: Upload

    The Upload page allows you to upload Viewers and/or back up projects to con- trollers. To back up a project and its Viewers to a controller: 1. Browse for the ATEN controller where you wish to save the configured Viewers. Auto Search: Browses for controllers on the same LAN with the Configurator.
  • Page 206 3. Optionally click on the following to configure password authentication settings. Note: Due to security concerns, the access key of any ATEN controller will need to be modified at least once before the controller can be accessed for any of its functions. If you have not modified the access key, the upload will not be performed.
  • Page 207 Chapter 4. ATEN Configurator (VK6000) Note: A valid access key should only contain upper-case alphabets, lower-case alphabets, and/or numerals. : An access key is required to upload Viewers to the controller and download Viewers from a mobile device. : An access key is not required to upload Viewers to the controller and download Viewers from a mobile device.
  • Page 208: Viewing Controller Information

    ATEN Control System User Manual Viewing Controller Information Click to view the controller’s information. IP Address: Displays the IP address. MAC Address: Displays the MAC address. License: Displays the number of licenses available and in use. Select License: Allows you to load a new license file.
  • Page 209: Aten Database Generator

    Chapter 5 ATEN Database Generator Overview The ATEN Database Generator is a repository that allows you to establish and store commands for operating devices managed by ATEN Control System, and reuse them when configuring Viewers. Accessing the Database Generator In ATEN Configurator, use the menu bar to select Tools Database →...
  • Page 210 Add New Device Configure a custom hardware device to add to My Library. Add Device from Add devices from the ATEN Device Library to My Library. ATEN Device Library Add Device from Add devices from a database file (*.vkd) to My Library.
  • Page 211: My Library

    My Library lists all the hardware devices that you have created, added, and edited using the Database Generator. You can create new hardware devices or add existing devices from the ATEN Device Library (page 217). These devices can then be selected from My...
  • Page 212: Function Tabs

    The File menu provides options to: Add New Device: Configure a custom hardware device to add to Device Library. Add Device from ATEN Device Library: Add devices from the ATEN Device Library to My Library. Add Device from Driver File: Add devices from a data- base file (*.vkd) to My Library.
  • Page 213 Chapter 5. ATEN Database Generator Description Edit The Edit menu provides options to: Delete: Deletes the selected devices from the data- base. Duplicate: Makes a copy of the selected device(s) and adds them to the library with the extension “-Copy”...
  • Page 214: Controls On The My Library Window

    You can add new devices by creating a new device, duplicating an existing device, selecting a device from the ATEN Library or importing a driver file. Use the check boxes to select individual devices or All to select the entire list.
  • Page 215 Chapter 5. ATEN Database Generator Click All, Serial, IR, DO, Relay or Ethernet to filter the list by type. Click Brand, Category, Model, Type or Version to sort the devices. Click Export Selected Device to save the selected devices. Click Delete Selected Devices to remove the selected devices.
  • Page 216: Editing / Adding A New Device

    ATEN Configurator, under device Properties. 4. Check the hardware type and configure the device. ATEN database generator supports serial, IR, digital output, relay, and Ethernet devices. For more information about configuring each of these device type devices, refer to the following sections.
  • Page 217: Serial Device

    Chapter 5. ATEN Database Generator Serial Device Click to add an Action. Click to create a duplicate of the Action. Click to delete the selected action. Click to enter a string within () which allows the text to be edited from the VK6000 in the Button Action - Commands list (see page 136).
  • Page 218 ATEN Control System User Manual Right-click one or more serial commands to copy and paste them as Ethernet commands of all protocols (except HTTP/HTTPS): Settings – Use the drop-down menus to set the: Baud Rate, Data Bit, Stop Bit, Parity, Flow Control and Mode settings.
  • Page 219 Chapter 5. ATEN Database Generator Function – Lists the actions created for a device. A Function name must include an asterisk (*) if you are adding a drop menu to the Command string. Double-click to edit the function name. Command – Shows the command string created for the action.
  • Page 220: Text Command Tools

    ATEN Control System User Manual Text Command Tools The following formats allow you to enter command strings with text that provide special features. These formats work in Serial and Ethernet commands. () entering text in () allows the command to be edited in the VK6000.
  • Page 221: Ir Device

    Chapter 5. ATEN Database Generator IR Device Click to add an Action. Click to create a duplicate of the Action Click to delete the selected action. Settings – Use the drop-down menu to set the Repeat setting (number of times a signal is sent): 1 Time, 2 Times or 3 Times (Default).
  • Page 222 ATEN Control System User Manual Click to select a controller from the list. Use the Refresh button to refresh the list. To browse for controllers in the LAN, click the Intelligent Search button or type the IP address of the controller.
  • Page 223: Digital Output Device

    Chapter 5. ATEN Database Generator Digital Output Device Click to add an Action. Click to create a duplicate of the Action Click to delete the selected Action. Advanced – Click to use the Delay Interval drop-down menu to set a timed delay for each command before it is sent to the device.
  • Page 224: Relay Device

    ATEN Control System User Manual Relay Device Click to add an Action. Click to create a duplicate of the Action Click to delete the selected Action. Advanced – Click to use the Delay Interval drop-down menu to set a timed delay for each command before it is sent to the device.
  • Page 225: Ethernet Device

    Chapter 5. ATEN Database Generator Ethernet Device Click to add an Action. Click to create a duplicate of the Action. Click to delete the selected action. Click to enter a string within () which allows the text to be edited from the VK6000 in the Button Action - Commands list (see page 136).
  • Page 226 ATEN Control System User Manual Settings Protocol – Click the drop-down list to select a protocol for the device Port – Type the port number for the device. Advanced – Click to access the following settings. The supported settings may vary depending on the device protocol and authentication type.
  • Page 227 Chapter 5. ATEN Database Generator Function List – Use this section to configure the device functions by adding actions to the list. String Format – Use the buttons to select HEX or ASCII. (TCP only) Function – Lists the actions created for a device. A Function name must include an asterisk (*) for each drop menu you add to the Command string.
  • Page 228 ATEN Control System User Manual This screen appears when Send is clicked. Select a controller for the device to connect and configure the fields such as device IP address. Intelligent Search Click to locate controller without specifying an IP address.This option only searches for controllers on the same local area network.
  • Page 229: Testing Commands

    Chapter 5. ATEN Database Generator Testing Commands After selecting a controller for the device and configure the required settings (if any) in the select controller window, click OK to proceed to test the typed command. The Test Command window appears.
  • Page 230 ATEN Control System User Manual The test results will appear in the yellow area of the window and the feedback messages listed in the Feedback column. Add – Click to save a feedback message in the Saved Feedback message window.
  • Page 231: Configuring Queries

    Chapter 5. ATEN Database Generator Configuring Queries You can set up queries to actively monitor parameters of a serial or Ethernet device and store the obtained value into a variable for reuse in a control system project. Take the example of querying the cumulative number of hours that a projector lamp has been used to be able to estimate the remaining lifespan and plan for replacement in advance.
  • Page 232 ATEN Control System User Manual c) Write up a script to create a variable that stores the requested value, in this case, the cumulative lamp hour. d) Click Save.
  • Page 233: Aten Library

    The ATEN Library is accessed on the Library menu bar selection and provides the complete list of hardware devices available in the database. The You can add any device in the ATEN Library to My Library. Once a device is added to My Library, the device settings can be edited as needed.
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  • Page 235: Remote Pc Control

    Chapter 6 Remote PC Control Overview While being capable of controlling serial, IR, I/O, and relay equipment, ATEN controllers also support remote control of computers This control is achieved with a program, ControlAssist, that grants control right to a specified ATEN controller via the network.
  • Page 236 Media File Control ControlAssist only supports media files created using Windows Media Player. When a media file is remotely enabled and controlled using an ATEN Viewer, the file opens in Windows Media Player and this setting can not be changed.
  • Page 237: Setting Up Remote Pc Control

    Installing ControlAssist on Target Computers Follow the steps below to install ControlAssist on the computers you wish to control. 1. Download ControlAssist. a) Visit the ATEN download page: https://www.aten.com/global/en/products/professional-audiovideo/ control-system/controlassist/ b) Search for “VK6000”. A list of downloads for VK6000 appears.
  • Page 238 ControlAssist to access the following settings/information. Control Default Description Basic Settings The settings with which an ATEN controller needs to establish connection with the computer and to gain control right. Username admin The credentials required for an ATEN controller to establish connection with the computer.
  • Page 239 SSL certificate. Private key Default Click Choose a file from... to browse for a private key private key SSL certificate. About ATEN ControlAssist Version Indicates the release version. Visit Official Website N/A Click to open the official website for more information.
  • Page 240: Adding Target Computers To The Control System

    1. From ATEN Configurator, locate and open your project file. 2. Click the Device tab, and from the Ethernet device type category, click on a blank device or click Add More Devices to add one.
  • Page 241 Chapter 6. Remote PC Control 4. Use the search box to search for “controlassist” to load the ControlAssist database. This screen appears. 5. Click Add to Project. This computer, identified as an Ethernet device installed with ControlAssist, appears in the Device Configuration List. 6.
  • Page 242 ATEN Control System User Manual For details on Properties settings, see Ethernet Device Properties, page 102.
  • Page 243: Configuring A Control Interface

    Chapter 6. Remote PC Control Configuring a Control Interface Example 1: Follow the steps below to create a control interface that allows you to browse and play any file from the specified root folder (see page 221) in the target computer.
  • Page 244 ATEN Control System User Manual 3. Configure the PowerPoint page if you did not use a built-in Viewer template. a) In the left sidebar, click PowerPoint. b) In the PowerPoint page, right-click any blank spot and select PowerPoint Control Template. A pre-made screen is added.
  • Page 245 1. Create an outlook for the interface. a) In ATEN Configurator, click the Design tab. b) Click Add Page and rename the page to “presentation”. c) Customize the interface and add control buttons using the Properties settings in the right-hand column.
  • Page 246: Supported Pc Control Actions

    ATEN Control System User Manual Supported PC Control Actions Command Function Note: Commands indicated with an asterisk require configuration after being added to the Commands column in the Configurator. [Media Control] Note: The commands in this group apply to Windows Media Player only.
  • Page 247 Chapter 6. Remote PC Control Command Function Note: Commands indicated with an asterisk require configuration after being added to the Commands column in the Configurator. Set volume* Adjusts the computer’s volume. Execute Command Executes the specified command via Command Prompt. Prompt* Bring application to top* Keeps the window of the specified program on top of...
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  • Page 249: Aten Control System App

    4. The ATEN Control System icon appears on the mobile device.Tap the icon to open the app. Button Sounds After you install the app, go to the mobile device Settings and find the ATEN Control so that you can enable/disable the Button Sound setting.
  • Page 250: The Aten Control System App

    When you open the ATEN Control System app for the first time, the demo/start screen appears: Tap Demo to try the ATEN Control System app. Tap Start to find a controller and download Viewers (see Welcome, page 239). Note: The default demo/start screen appears until a Viewer is downloaded to the Control System app.
  • Page 251: Demo

    Chapter 7. ATEN Control System App Demo The Demo page provides two sampleViewers. Tap either Viewer to view the controls of different hardware devices. To return to the demo/start page, tap Quit Demo at the top right corner. Select a Viewer or press any of the buttons on the Welcome page to demo the app.
  • Page 252 ATEN Control System User Manual This demo shows a Conference call interface with controls for a Projector, Screen and Lighting. Tap any of the device icons to open each of the following control pages:...
  • Page 253: Demo

    Chapter 7. ATEN Control System App Demo This demo shows different buttons that can be pressed to control the Projector, Lights, Video Wall and Camera. Tap the icons to view control pages for each device. Tap the Quit Demo icon to return to the previous page, or press on the background until the logout dialog appears.
  • Page 254 ATEN Control System User Manual The images above show control pages for the Projector, Lights, Video Wall and Camera in Demo. Tap the Home icon in the lower left corner to return to the previous page, or press on the background until the logout dialog appears.
  • Page 255: Welcome

    Chapter 7. ATEN Control System App Welcome The Welcome screen is the home screen of the ATEN Control System app. It lists the Viewers and provides administrative options. Tap a Viewer to open the controls for a room (see Design, page 106), or use the administrative options listed below.
  • Page 256 ATEN Control System User Manual Icon Description Information – This page provides information about the ATEN Control System’s software version. See page 249 for details.
  • Page 257: Manage Viewer

    Chapter 7. ATEN Control System App Manage Viewer The Manage Viewer page allows you to add, update, and remove downloaded Viewers. To download Viewers, tap Add Viewer (see Preference, page 245). Icon Description Add Viewer Tap Add Viewer to download Viewers. See page 250 for details.
  • Page 258: Manage Lan Device

    ATEN Control System User Manual Manage LAN Device The Manage LAN Device page allows you to edit network settings for the controllers and LAN devices added in the Configurator software (see Device Library, page 105). Tap to expand controllers to view connected LAN devices.
  • Page 259: Controller

    Chapter 7. ATEN Control System App Depending on the LAN device you select, different options are available.Tap on a device to open the settings page. Use Edit to change settings, Apply to save or OK to exit. Controller PJLink Projector...
  • Page 260 ATEN Control System User Manual ONVIF...
  • Page 261: Preference

    Notify me when this app disconnects from the Internet: Select this option to notify the user when the app disconnects from the Internet. Connect to ATEN Control System devices based on the Manage Device IP list: Select this option for the app to identify and connect to...
  • Page 262 ATEN Control System User Manual you create projects by duplication, in which case you do not need to re- configure the controller ID in each project. Always open viewers in full screen: This setting is only available when using the app on a Windows platform. Enable this setting to open Viewers (i.e.
  • Page 263: Log Report

    Chapter 7. ATEN Control System App Log Report The Log Report page lists information and errors which can be used to troubleshoot issues. Tap and drag the list to scroll through the logs. Tap Back to exit. Tap Save to save the log file.
  • Page 264: Report History

    ATEN Control System User Manual Report History When you tap Report History, you can view and export logs. Saved log files are listed by date in the left column. Tap a log file to view it in the window to the right. Tap and drag the list to scroll through the logs.
  • Page 265: Information

    Chapter 7. ATEN Control System App Information The Information page displays the ATEN Control System’s version.
  • Page 266: Download Viewer

    ATEN Control System User Manual Download Viewer The Download Viewer page allows you to search for controllers and download Viewers. This page is accessed from Welcome Manage → Viewer Add Viewer. → Search by IP Tap to enter a controller’s IP address, then tap the Search icon to Address find it.
  • Page 267: Downloading Viewers

    Chapter 7. ATEN Control System App Downloading Viewers When controllers are found, they appear in the Add Viewer panel. Check the boxes of the Viewers you would like to download, then tap Download. Add Viewer The main window lists the controllers that have been found on the network.
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  • Page 269: Appendix

    Appendix Safety Instructions General Read all of these instructions. Save them for future reference. Follow all warnings and instructions marked on the device. This product is for indoor use only. Do not place the device on any unstable surface (cart, stand, table, etc.). If the device falls, serious damage will result.
  • Page 270 ATEN Control System User Manual Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over. If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating.
  • Page 271: Rack Mounting

    Appendix Rack Mounting Before working on the rack, make sure that the stabilizers are secured to the rack, extended to the floor, and that the full weight of the rack rests on the floor. Install front and side stabilizers on a single rack or front stabilizers for joined multiple racks before working on the rack.
  • Page 272: Specifications

    ATEN Control System User Manual Specifications VK0100/VK0200 VK0100 VK0200 Interface Keypad Layout Up to 14 layout variations Up to 125 layout variations using 4 ~ 8 buttons using 6 ~ 12 buttons Serial • 2 x Bi-directional RS-232 Port (2 x 3-Pole Terminal Block Connector) •...
  • Page 273 Appendix Power Consumption DC5V:1.1W:5BTU DC5V:1.15W:5BTU DC48V:1.375W:6BTU DC48V:1.44W:7BTU Environmental Operating Temperature 0 – 50°C Storage Temperature –20 – 60°C Humidity 0 - 80% RH, Non-Condensing Physical Properties Housing Plastic Weight 0.35 kg (0.77 lb) 0.38 kg (0.84 lb) Dimension 11.63 x 7.06 x 4.84 cm 8.32 x 14.76 x 4.84 cm (4.58 x 2.78 x 1.91 in) (3.28 x 5.81 x 1.91 in)
  • Page 274: Vk1100

    ATEN Control System User Manual VK1100 Interface Serial 2 x Programmable bi-directional RS-232/422/485 ports (2 x DB9 male connectors, configurable via pin assignments) Baud Rate: 300 to 115200 (default: 9600)Data Bit: 8 (default) or 7 Stop Bit: 1 (default) or 2...
  • Page 275 Appendix Ethernet 1 x RJ-45 Female, 10/100 Base-T Supported protocol: ARP, ICMP, TCP/IP, DHCP, HTTPS, SSH DHCP-enabled. Default IP settings (IP address 192.168.0.60, subnet mask 255.255.255.0) will be automatically applied if no IP address is assigned after connecting to the network for 30 seconds. 1 x USB Type-A Switches Controller ID...
  • Page 276 Note: The ATEN Control Box comes with two free licenses which are stored in the device itself. Each time a mobile device connects to an ATEN Control Box for remote control, one license on the Control Box will be occupied. To purchase and add additional licenses to your ATEN Control Box, contact your local sales representative for more information.
  • Page 277: Vk2100

    Appendix VK2100 Interface Serial 4 x Programmable Bi-directional RS-232/422/485 Ports (4 x DB9 Male Connectors, Configurable via Pin Assignments) Baud Rate: 300 to 115200 (default: 9600) Data Bit: 8 (default) or 7 Stop Bit: 1 (default) or 2 Parity: None (default), Even or Odd Flow Control: None (default) RTS/CTS 2 x Bi-directional RS-232 Ports (2 x 3-Pole Terminal Block Connectors)
  • Page 278 ATEN Control System User Manual Dry Contact Mode: Pull-up 2k ohms to + 12 VDC Relay 4 x Relay Channels (2 x 4-Pole Terminal Block Connector) Normally Open, Isolated Relays Contact Rating: Max 24 VDC, 2A 4 x 12 VDC Output Ports (2 x 4-Pole Terminal...
  • Page 279 Note: The ATEN Control Box comes with two free licenses which are stored in the device itself. Each time a mobile device connects to an ATEN Control Box for remote control, one license on the Control Box will be occupied. To purchase and add additional licenses to your ATEN Control Box, contact your local sales representative for more information.
  • Page 280: Vkt100

    ATEN Control System User Manual VKT100 Panel Specifications Display Type TFT-LCD Size 10.1” Touch Screen Capacitive Resolution 1280 x 800 Aspect Ratio 16:9 Color Depth 8 bit Contrast Ratio 800:1 Backlight Viewing Angle ±85º (H), ±85º (V) Memory 2 GB...
  • Page 281: Cad And Panel Cutout Diagrams

    CAD Drawings VK0100...
  • Page 282 VK0100...
  • Page 283 VK0100...
  • Page 285: Vk0200

    CAD Drawings VK0200...
  • Page 286 VK0200...
  • Page 287 VK0200...
  • Page 289: Vk108Us

    CAD Drawings VK108US...
  • Page 290 VK108US...
  • Page 291 VK108US...
  • Page 293: Vk112Eu

    CAD Drawings VK112EU...
  • Page 294 VK112EU...
  • Page 295 VK112EU...
  • Page 297: Datapoint Types

    Appendix Datapoint Types ATEN Control System supports the following KNX Datapoint Types (DPT): DPT ID DPT Format DPT Name 1.001 DPT_Switch 1.002 DPT_Bool 1.003 DPT_Enable 1.004 DPT_Ramp 1.005 DPT_Alarm 1.006 DPT_BinaryValue 1.007 DPT_Step 1.008 DPT_UpDown 1.009 DPT_OpenClose 1.010 DPT_Start 1.011 DPT_State 1.012...
  • Page 298 ATEN Control System User Manual DPT ID DPT Format DPT Name 2.005 DPT_Alarm_Control 2.006 DPT_BinaryValue_Control 2.007 DPT_Step_Control 2.008 DPT_Direction1_Control 2.009 DPT_Direction2_Control 2.010 DPT_Start_Control 2.011 DPT_State_Control 2.012 DPT_Invert_Control 3.007 DPT_Control_Dimming 3.008 DPT_Control_Blinds 4.001 DPT_ASCII 4.002 DPT_Char_8859_1 5.001 DPT_Scaling 5.003 DPT_Angle 5.004 DPT_Percent_U8 5.005...
  • Page 299 Appendix DPT ID DPT Format DPT Name 20.105 DPT_HVACContrMode 20.106 DPT_HVACEmergMode 20.107 DPT_ChangeoverMode 20.108 DPT_ValveMode 20.109 DPT_DamperMode 20.110 DPT_HeaterMode 20.111 DPT_FanMode 20.112 DPT_MasterSlaveMode 20.113 DPT_StatusRoomSetp 23.001 DPT_OnOff_Action 23.002 DPT_Alarm_Reaction 23.003 DPT_UpDown_Action 23.102 DPT_HVAC_PB_Action...
  • Page 300: Windows Os Button Limitation

    ATEN Control System User Manual Windows OS Button Limitation When adding buttons to a Viewer page for use on a Windows mobile device there is a Windows OS limitation for overlapping buttons. When two buttons are layered (A) on top of (B), the top most button (A) can not be pressed –...
  • Page 301: Technical Support

    Appendix Technical Support International For online technical support – including troubleshooting, documentation, and software updates: http://eservice.aten.com For telephone support, see Telephone Support, page iii: North America Email Support support@aten-usa.com Online Troubleshooting https://eservice.aten.com Technical Documentation Support Software Updates Telephone Support 1-888-999-ATEN ext 4988 When you contact us, please have the following information ready beforehand: Product model number, serial number, and date of purchase.
  • Page 302: Limited Warranty

    What is covered by the Limited Hardware Warranty ATEN will provide a repair service, without charge, during the Warranty Period. If a product is detective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product.

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