Types Of Warranty Service; Customer Self-Repair Warranty Service - HP X5400 Support Manual

Types of Warranty Service

To enable HP to provide the best possible support and service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent firmware, install software patches, run HP diagnostics
tests, or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to employ available support technologies provided by HP.
If you choose not to deploy available remote support capabilities, you may incur additional costs due to
increased support resource requirements. Listed below are the types of warranty support service that may be
applicable to the HP Hardware Product you have purchased.
Advanced Unit Replacement Warranty Service
Your HP Limited Warranty may include an advance unit replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is diagnosed as defective, HP will ship a replacement
product directly to you. On receiving the replacement unit you will be required to return the defective unit back
to HP, in the packaging that arrives with the replacement unit, within a defined period of time, normally fifteen
(15) days. HP will incur all shipping and insurance costs to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the replacement product.
Customer Self Repair Warranty Service
In countries/regions where it is available, your HP Limited Warranty may include a Customer Self Repair
warranty service. If applicable, HP will determine in its sole discretion that Customer Self Repair is the
appropriate method of warranty service. If so, HP will ship approved replacement parts directly to you to fulfill
your HP Hardware Product warranty service. This will save considerable repair time. After you contact HP and
the fault diagnosis identifies that the problem can be fixed using one of these parts, a replaceable part can be
sent directly to you. Once the part arrives, replace the defective part pursuant to the provided instructions and
documentation. If further assistance is required, call the HP Technical Support Center and a technician will
assist you over the phone. In cases where the replacement part must be returned to HP, you must ship the
defective part back to HP within a defined period of time, normally fifteen (15) days. The defective part must
be returned with the associated documentation in the provided shipping material. Failure to return the
defective product may result in HP billing you for the replacement. With a Customer Self Repair, HP will pay
all shipping and part return costs and determine the courier/carrier to be used. If Customer Self Repair applies
to you, please refer to your specific HP Hardware Product announcement. You can also obtain information on
this warranty service on the HP Web site at: http://www.hp.com/support
Service Upgrades
HP has a range of additional support and service coverage for your product that can be purchased locally.
However, some support and related products may not be available in all countries/regions. For information on
availability of service upgrades and the cost for these service upgrades, refer to the HP Web site at:
http://www.hp.com/support
Options and Software Limited Warranties
The Limited Warranty terms and conditions for most HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may provide warranty service for either the period
specified in the warranty documents (HP Option Limited Warranty Period) that shipped with the HP Option or
for the remaining warranty period of the HP Hardware Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed three (3) years from the date you purchased the HP Option.
The HP Option Limited Warranty Period starts from the date of purchase from HP or an HP authorized reseller.
Your dated sales or delivery receipt, showing the date of purchase of the HP Option, is your warranty start
date. See your HP Option Limited Warranty for more details. Non-HP options are provided "AS IS". However,
non-HP manufacturers and suppliers may provide warranties directly to you.