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HP 9200c Digital Sender
Support Guide

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  • Page 1

    HP 9200c Digital Sender Support Guide...

  • Page 3

    HP 9200C Digital Sender Support Guide...

  • Page 4

    The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 5: Table Of Contents

    To uninstall the software with the uninstall program ...35 To uninstall the software with Add or Remove Programs ...36 3 Administering the digital sender Using the embedded Web server and HP Web Jetadmin ...37 The embedded Web server ...37 HP Web Jetadmin ...40 Using the control-panel menus ...41...

  • Page 6: Table Of Contents

    Upgrading the firmware ...60 Determining the current level of firmware ...60 Downloading the new firmware from the HP Web site ...60 Using FTP to upgrade the firmware on a direct network connection ...60 Using HP Web Jetadmin to upgrade the firmware ...62 Upgrading the HP Jetdirect Inside firmware ...62...

  • Page 7: Table Of Contents

    Environmental Product Stewardship program ...105 Protecting the environment ...105 Power consumption ...105 Plastics ...105 Materials and recycling information ...105 Declaration of conformity ...107 Country-/region-specific safety statements ...108 Canadian DOC statement ...108 EMI statement (Korea) ...108 VCCI statement (Japan) ...108 Index ENWW Table of contents...

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    ENWW...

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    Directory Access Protocol (LDAP) to find and use e-mail addresses on directory servers that are located elsewhere on a network. Installing the device is simply a matter of connecting it to your network, installing the HP DSS program that comes with the device, and configuring the digital-sending features. The digital sender operates as a standalone unit on the network and does not require network privileges for administration.

  • Page 10: Features, Specifications, Paper Handling

    The digital sender includes the following features: ● Digital sending—Send scanned files to e-mail addresses, fax destinations, network folders, and workflow folders. Digital-sending functions are carried out by the HP Digital Sending Software (HP DSS), which is included with the device. ●...

  • Page 11: Performance

    Performance The following sections give specific performance statistics for the digital sender. ADF performance The following table shows the page per minute (ppm) speed of the digital sender ADF. Mode Simplex Mono Mode Simplex Mono Mode Simplex Color Mode Duplex Mono Mode Duplex Mono Mode Duplex Color Mode Flatbed performance...

  • Page 12: Parts Of The Digital Sender

    Parts of the digital sender The following figures illustrate the digital sender parts. Jam release button Control panel On/off switch Output bin ADF input bin ADF cable Control-panel cable 10/100Base-T network port EIO port 10 Power connector Chapter 1 About the digital sender ENWW...

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    11 Scanner lock 12 Serial number The following figure shows the features of the digital sender control panel. Touchscreen graphical display Numeric keypad button ESET button button and LED LEEP TATUS button button and LED TART Attention LED 10 Data LED...

  • Page 14: Environment And Network, Environmental Ranges, Network Components Used For Digital-sending

    ● HP DSS ● HP MFP DSS Configuration Utility—used to configure and monitor digital-sending features after the HP DSS program has been installed ● Windows 2000 Fax service—required only when the Windows 2000 Fax service is the method of fax transport...

  • Page 15: Novell Netware Support

    Network printer Novell NetWare support If Novell file servers are used on the network, HP DSS can write files into network folders and support network fax folders that reside on Novell servers. The Novell client software must be installed on the network and be configured correctly before Novell-specific attributes can be configured in HP DSS.

  • Page 16: Space Requirements

    Novell NetWare Client version 4.6 (or later) installed on the Windows computer that runs HP DSS Space requirements The following figures illustrate the space requirements for the HP 9200C Digital Sender. The digital sender requires 90 mm (3.5 inches) of free space behind the device in order to NOTE fully open the top.

  • Page 17: Using The Digital Sending Software, General Tab

    The General tab contains HP DSS license and administrator contact information. When the HP Digital Sending Software is installed for the first time, the software is fully functional in trial mode for a set period of time. The Licenses section of the General tab displays a “Trial License”...

  • Page 18: E-mail Tab

    Click the Add button to type in the license key code for the HP Digital Sending Software. Fill in the administrator contact information in the Administrator Information section of this tab. Select the Notify administrator of critical errors check box if you would like to be notified by e-mail about errors that require administrative assistance.

  • Page 19

    To add SMTP servers 1. Click Find Servers to find all of the SMTP servers on the network. 2. A list of SMTP servers appears. Select one or more and click OK. The selected servers are loaded into the SMTP Gateway Server list. NOTE If the discovery process does not find any SMTP servers, use the Add button on the E-mail tab to add the SMTP server manually by typing in the host name or IP address of the SMTP...

  • Page 20

    5. Click Test to verify the presence of the SMTP gateway. NOTE If the test fails, double-check the gateway address and then contact your network administrator to see if the SMTP server is functioning. 6. Click OK to save the SMTP settings. Chapter 2 Configuring HP DSS ENWW...

  • Page 21: Secondary E-mail Tab

    It differs from the regular e-mail feature in that the data between the device and the HP DSS server is encrypted. An rfc822-compliant e-mail message that includes the scanned data as a MIME attachment is created in the folder “\HPEMAIL2”...

  • Page 22: Authentication Tab 1

    Use the Authentication tab to control how users are authenticated when using the digital- sending features. Authentication is an important security feature of the digital sender. It is highly recommended that you enable authentication on the digital sender in order to prevent unauthorized use. Chapter 2 Configuring HP DSS ENWW...

  • Page 23: Ldap Configuration

    The LDAP settings include the following options. ● Options for configuring HP DSS to gain access to the LDAP server ● Options for searching the database to obtain user e-mail addresses...

  • Page 24: Fax Tab

    If this feature is enabled, users can send faxes directly from the device. They can select destinations from an address book if one is loaded, or type fax numbers in at the control panel. The same document can be sent to multiple fax numbers. Chapter 2 Configuring HP DSS Troubleshooting SMTP and LDAP ENWW...

  • Page 25

    The configuration program Fax tab controls all of the HP DSS fax settings. To configure the fax option, first select the fax delivery method from the Faxing Method drop-down list. The following options are available. ● None ● LAN Fax ●...

  • Page 26

    Internet fax e-mail. 4. Select the check box if you want HP DSS to use the authenticated user's e-mail address as the return e-mail address.

  • Page 27: Folders Tab

    Folders tab Use the Folders tab to set up the send-to-folder feature. To enable this option, select the Enable Send to Folder check box. ENWW Using the Digital Sending Software...

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    1. Click Add… to add a new folder. The Add Predefined Folder dialog box appears. 2. Type a name for the folder into the Alias Name text box. This name appears in the device control-panel interface. Chapter 2 Configuring HP DSS ENWW...

  • Page 29: Workflows Tab

    3. Click Browse… to browse to a folder location, and then click OK to accept it. NOTE Supported operating systems for folder destinations are Windows 98, Windows NT, Windows 2000, Windows XP, Windows Server 2003, and Novell NetWare. 4. Select the credentials that you want to use for access to the folder from the Access Credentials drop-down list.

  • Page 30

    To create a workflow group 1. Click the Add Group button. The Workflow Group dialog box appears. 2. Type the name of the new group. The name must be unique. 3. Click OK to save the new group. Chapter 2 Configuring HP DSS ENWW...

  • Page 31

    To create a workflow menu 1. In the workflow tree, select the group that you just created. 2. Click the Add Menu button. The Workflow Menu dialog box appears. 3. Type the name of the new menu. This name must be unique within the workflow group. ENWW Using the Digital Sending Software...

  • Page 32

    5. Click OK to save the new workflow menu. To create a workflow form 1. Select the workflow menu that you just created. 2. Click the Add Form button. The Workflow Form dialog box appears. Chapter 2 Configuring HP DSS ENWW...

  • Page 33

    The choices are "Public" and "MFP User." If MFP User is selected, HP DSS uses the credentials of the user that is logged in to the device. If Public is selected, HP DSS uses the Credentials to Access Public Folders that are specified on the main Workflows tab.

  • Page 34

    Access Public Folders area of the Workflow tab. This information is required before you can save the workflow settings. 13. Click Apply to save the new workflow settings. Chapter 2 Configuring HP DSS button on the digital-sender control panel while the prompt ENWW...

  • Page 35

    To create a workflow form for an FTP site 1. In the Workflow Form dialog box, select FTP Site in the Destination Type drop-down box. 2. Type the host name or IP address of the FTP server into the FTP Server text box. 3.

  • Page 36: Addressing Tab

    Click the Help button on the Workflows tab or any of the workflow dialog boxes to get more NOTE information. Addressing tab Use the Addressing tab to configure HP DSS to make centralized address books available to digital-sender users. Chapter 2 Configuring HP DSS ENWW...

  • Page 37

    ● Destinations previously specified by users at the control panel ● E-mail and fax address books created with the HP Address Book Manager You can use one of two methods to synchronize the digital-sender address books with the LDAP server.

  • Page 38

    If you have a MAPI client software program installed (such as Microsoft Outlook), this component should already be in place. Chapter 2 Configuring HP DSS tab). The Microsoft Messaging API (MAPI) is also required to interface with a LDAP Configuration...

  • Page 39: Preferences Tab

    If the addresses that are contained in these address books are no longer needed, you can clear out any or all of the HP DSS address books by clicking the Clear button in the DSS Address Books section of the Addressing tab. This displays a list of any existing address books.

  • Page 40: Mfp Configuration Tab

    MFP Configuration tab The MFP Configuration tab specifies which digital senders and MFPs are using the HP DSS service, and also provides an interface for customizing HP DSS features for specific digital-sending devices. MFP Configuration tab MFP list Configure MFP button...

  • Page 41

    MFPs copy settings from drop-down list. 4. Click the Add--> button to add the device to the MFP List. You can only add as many digital senders or MFPs as you have "seats" available in your HP NOTE DSS license. Near the top of the Add MFPs dialog box you can see how many seats you have available.

  • Page 42

    You must use this interface to enable the digital sending features for the individual devices. NOTE Even if a feature is enabled on the HP DSS configuration tabs, it is not enabled on the device until it has been enabled in the Configure MFPs interface.

  • Page 43: About Tab, Testing The Configuration, Uninstalling The Software 3

    Click the Help button to get more information about the MFP Configuration tab. NOTE Log tab The Log tab shows the HP DSS activity log. This log contains all of the activities that the HP DSS service performs. The following information is included in the list for each log entry: ●...

  • Page 44: To Uninstall The Software With Add Or Remove Programs

    1. Click Start, point to Settings, and then click Control Panel. 2. Click Add or Remove Programs. 3. Scroll through the list of software programs and click HP MFP Digital Sending Software. 4. Click Remove. Chapter 2 Configuring HP DSS...

  • Page 45: Using The Embedded Web Server And Hp Web Jetadmin, The Embedded Web Server

    This section provides information about the tools that you can use to administer the digital sender. Using the embedded Web server and HP Web Jetadmin The embedded Web server (EWS) and HP Web Jetadmin are two online tools that can be used to remotely administer the device. The embedded Web server This digital sender is equipped with an embedded Web server, which provides access to information about digital sending and network activities.

  • Page 46: Information Pages

    To view the EWS Web pages To view the EWS Web pages, you need to have the device's IP address. You can find the IP address in one of the two following ways: ● Go to the digital sender and look at the upper-left corner of the touchscreen. Next to the word Ready the IP address should appear.

  • Page 47

    The pages on the Digital Sending tab of the EWS control configuration of the digital- sending features. Because the digital sender uses the HP DSS service to carry out its digital sending tasks, it must be configured by using the HP MFP DSS Configuration Utility. This centralizes configuration tasks and helps control security.

  • Page 48: Hp Web Jetadmin

    HP Web Jetadmin is a server-based online tool that system administrators can use to configure all of the printers and digital senders on their network. If you have a number of HP digital senders and printers, this is a useful tool for controlling and configuring them as a group rather than one by one.

  • Page 49: Using The Control-panel Menus, Information Menu, Configure Device Menu

    Explanation Shows the configuration information for the device. Click OK at the bottom of this screen to see the EIO/HP Jetdirect information. Shows the remaining life for the ADF Maintenance Kit. See Shows usage statistics for the number of pages that have passed through the ADF and the number of scans that have been done.

  • Page 50

    Item PAPER SIZE NUMBER OF SIDES ORIENTATION CONTENT DENSITY Enhancement submenu These settings control the default settings for the enhancement options. The user can change these settings at the time of scanning by using the control-panel interface. Chapter 3 Administering the digital sender Values EXECUTIVE LETTER...

  • Page 51

    The remainder of these settings are for setting the SMTP and LDAP gateways used by the device. It is recommended that these be set up with the HP MFP DSS Configuration Utility rather than at the control panel.

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    Item E-MAIL (cont.) Chapter 3 Administering the digital sender Values or submenu items FILE TYPE FILE SIZE RESOLUTION ADDRESS VALIDATION FIND SEND GATEWAYS SMTP GATEWAY LDAP GATEWAY TEST SEND GATEWAYS Explanation Specifies the default file format of the e-mail attachment. ●...

  • Page 53

    Item E-MAIL (cont.) REPLICATE MFP NOTE Gateway and LDAP settings are generally set up by using the HP DSS Configuration software rather than at the control panel. See System setup submenu These settings control the digital-sender system configuration. Item DATE/TIME...

  • Page 54

    Item SLEEP DELAY SEND SETTINGS Chapter 3 Administering the digital sender Values or submenu items 1 MINUTE 15 MINUTES 30 MINUTES 45 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS INACTIVITY TIME OUT AUTO SETTINGS RESET TIMEOUT AFTER SEND SCAN AHEAD AUDIBLE FEEDBACK Explanation...

  • Page 55

    Item WAKE TIME LANGUAGE I/O submenu These settings control the input and output port configuration. Item I/O TIMEOUT FIND SEND GATEWAYS SMTP GATEWAY LDAP GATEWAY EMBEDDED JETDIRECT MENU EIO 1 ENU ENWW Values or submenu items MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY...

  • Page 56

    Item TEST SEND GATEWAYS Embedded Jetdirect submenu The Embedded Jetdirect submenu under the I/O menu contains all of the digital-sender network settings. Item TCP/IP Chapter 3 Administering the digital sender Values or submenu items None Options Values ENABLE HOST NAME None Explanation This tests the configured SMTP...

  • Page 57

    Item TCP/IP (cont.) ENWW Options Values CONFIG METHOD BOOTP DHCP AUTO IP MANUAL DHCP RELEASE NO (default) DHCP RENEW NO (default) MANUAL SETTINGS IP ADDRESS SUBNET MASK SYSLOG SERVER DEFAULT GATEWAY IDLE TIMEOUT Explanation Use BOOTP (Bootstrap Protocol) for automatic configuration from a BootP server.

  • Page 58

    If AUTO IP is selected, a link- local IP address 169.254.x.x is set. If LEGACY is selected, the address 192.0.0.192 is set, consistent with older HP Jetdirect products. Specify the IP address of the primary Domain Name System (DNS) server. Specify the IP address of the secondary DNS server.

  • Page 59

    Item DIAGNOSTICS ENWW Options Values LOOPBACK TEST CAUTION This test erases your TCP/IP configuration. PING TEST DEST IP PACKET SIZE TIMEOUT COUNT PRINT RESULTS EXECUTE Explanation Select YES to initiate the loopback test. Loopback verifies that TCP/IP is installed and correctly configured on the local device.

  • Page 60

    Item DIAGNOSTICS (cont.) RESET SECURITY LINK SPEED Resets submenu This menu contains reset commands for some digital-sender settings. Chapter 3 Administering the digital sender Options Values PING RESULTS PACKETS SENT PACKETS RECEIVED PERCENT LOST RTT MIN RTT MAX RTT AVE PING IN PROCESS REFRESH None...

  • Page 61: Diagnostics Menu

    The Lock Carriage menu item moves the carriage into a position where it can be locked. Select this menu item if you are unable to engage the Scanner Lock. See Parts of the digital sender for the location of the Scanner Lock.

  • Page 62: Service Menu

    Select this item to begin the scanner calibration process. Calibrating the scanner instructions. These are tests to make sure that the scanner components are functioning correctly. In most cases, the test turns on the selected scanner component and then asks the user to verify that it is on.

  • Page 63: Controlling Security, To Restrict Software Access 5, Security Lock

    It differs from the regular e-mail feature in that the data between the device and the HP DSS server is encrypted. An rfc822-compliant e-mail message that includes the scanned data as an attachment is created in a folder on the HP DSS server.

  • Page 64: Working With Address Books, Clearing Hp Dss Address Books, Authentication And Address Book Availability

    If the addresses contained in these address books are no longer needed, you can clear any or all of the HP DSS address books by clicking the Clear button on the Addressing tab in the HP MFP DSS Configuration utility.

  • Page 65

    The digital sender control panel provides the user with a choice between two views of the address book: “All” and “Personal.” The “Personal” view is provided when the user has been authenticated. Each view presents to the user a single sorted list of e-mail addresses merged from all address books currently active in that view.

  • Page 66: Using The Activity Log

    Packard, and then click HP Address Book Manager. The Address Book Manager window appears. 2. In the Digital Sender name field, type the DNS name or IP address for the HP DSS server, or choose a previously entered DNS name or IP address from the drop-down list.

  • Page 67

    The HP DSS server log—Open the HP MFP DSS Configuration program and click the Log tab to see the HP DSS server log. This shows the activity log for the HP DSS service. Clicking the Details button opens a Details dialog box that provides additional information about the selected log event.

  • Page 68: Upgrading The Firmware, Determining The Current Level Of Firmware

    Upgrading the firmware The HP 9200C Digital Sender features remote firmware update (RFU) capability. Use the following steps for remotely upgrading digital-sender firmware. These steps are explained in more detail in the following sections. 1. Determine the current level of firmware installed on the device.

  • Page 69

    1. If you do not already have it, get the TCP/IP address of the digital sender from the EIO Jetdirect page. The HP Jetdirect page is the second page that you see when viewing the configuration page on the control panel.

  • Page 70: Using Hp Web Jetadmin To Upgrade The Firmware, Upgrading The Hp Jetdirect Inside Firmware

    .RFU file that you downloaded from the Web at the start of this procedure. Select the file. 6. Click Upload to move the .RFU file to the correct location on the HP Web Jetadmin server. After the upload is complete, the browser window refreshes.

  • Page 71: Maintaining The Hardware, Cleaning The Digital Sender

    10. In the Device Tools drop-down list, select Jetdirect Firmware Update again. 11. On the Jetdirect firmware page, the new firmware version appears under Jetdirect Firmware Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect firmware.

  • Page 72

    To clean the ADF delivery system 1. Lift the top part of the digital sender. 2. Locate the white, vinyl ADF backing. 3. Locate the white, vinyl calibration strips. 4. Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint- free cloth.

  • Page 73: To Clean The Adf Rollers

    To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. Cleaning the rollers too frequently could introduce dust into the device. CAUTION 1.

  • Page 74: Replacing The Mylar Sheet

    6. Locate the rollers. 7. Wipe the rollers with a clean, water-dampened, lint-free cloth. Do not pour water directly onto the rollers. Doing so might damage the device. CAUTION 8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth. 10.

  • Page 75: Diagnostics

    Follow the instructions that come in the envelope to replace the mylar sheet. If necessary, you can order extra mylar sheet replacement kits from you HP sales NOTE representative. The HP part number is Q6496A. Diagnostics Diagnostic tests can be run from the control panel to validate the hardware operation.

  • Page 76: Calibrating The Scanner

    CD-ROM that came with the device. The file name is CALIBRATION.PDF. 2. Print the target on any HP LaserJet printer or another available, laser-quality printer. a. Place letter or A4 paper in tray 1 (or the multipurpose tray) and adjust the side guides.

  • Page 77: The Adf Maintenance Kit

    To calibrate the scanner 1. Take the calibration target to the digital sender. 2. Place it into the scanner ADF face-up and adjust the side guides. 3. Press the 4. After the calibration target has passed through the ADF once, reposition it in the ADF in the opposite direction.

  • Page 78

    Chapter 3 Administering the digital sender ENWW...

  • Page 79: Sources For Information About Problems

    Troubleshooting Use the information in the following sections to troubleshoot specific problems with the digital sender. Sources for information about problems Source Control-panel lights Control-panel messages ENWW Description ● Start LED—The Start LED is green when the device is ready to scan, and amber if an error exists.

  • Page 80: Jams, Avoiding Jams

    See The embedded Web server for more information. If an error occurs with the HP DSS software you might see an error message appear in the HP MFP DSS Configuration Utility or in the Windows event log. See...

  • Page 81: Clearing Jams

    ● Remove any stick-on notes or labels that are affixed to the pages being scanned. If the labels have deposited excessive residual adhesive to the paper, you might have to clean it off the paper before it is sent through the ADF. ●...

  • Page 82: Operational Issues

    ● Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for your network. Make sure that a page is not already on the glass. ENWW...

  • Page 83

    Make sure that the document you are trying to send is placed correctly in the ADF or on the glass. ● The scanner might need to be recalibrated. Calibrating the scanner for instructions. ● Make sure that the document you are trying to send is placed correctly in the ADF or on the glass.

  • Page 84

    Problem The ADF feeds multiple sheets, skews papers, or jams frequently. The "Find Servers" process in the HP MFP DSS Configuration Utility was not able to find an SMTP server. The "Find Servers" process in the HP MFP DSS Configuration Utility was not able to find an LDAP server.

  • Page 85

    Problem An e-mail transmission did not arrive at the destination e-mail address. A fax transmission did not arrive at the destination fax machine. A document sent to a folder did not arrive at the destination folder. The bottom of a page that you sent is cut off. ENWW Action to take ●...

  • Page 86

    Problem The control panel is using the wrong language. Chapter 4 Troubleshooting Action to take Use the control-panel menu to set the correct language. Push the button. Select CONFIGURE DEVICE on the control- panel display (the third menu item). Touch SYSTEM SETUP (the fourth menu item).

  • Page 87: Control-panel Error Messages

    The user name or password that you used is incorrect. Type the information again. Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for your network. A username and password are required in order to gain access to the feature you selected.

  • Page 88

    The device is clearing the event log. The digital sender cannot communicate with the HP DSS server. Check the network connection. Verify that the HP DSS server is running. The scanned documents have exceeded the size limit of the e-mail server. The system administrator sets the size limit.

  • Page 89

    Explanation or action needed The flash file is protected, and no new files can be written to it. To enable writing to the flash memory, use HP Web Jetadmin to turn off write protection. To remove this message from the display, turn the device off and then on.

  • Page 90

    The user name or password is incorrect or was mistyped. Retype the user name and password. Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for your network. You cannot add another phone number to the phone book because it is full.

  • Page 91

    The user name or password is incorrect or was mistyped. Retype the user name and password. Verify that the settings on the Authentication tab of the HP MFP DSS Configuration Utility are correct for your network. Provide your Windows network credentials to use the digital-sending feature.

  • Page 92

    An error exists with the flatbed scanner. Turn the device off and then on. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to http://www.hp.com/support/9200c.) A 30.18 Scan Failure message might indicate that the scanner head is locked.

  • Page 93

    If this TART message persists, contact an HP-authorized service or support provider. (See the HP support flyer or go to http://www.hp.com/support/9200c.) The device NVRAM is failing to write. Sending can continue, but there might be some unexpected functions because the error occurred in permanent storage.

  • Page 94: Hp Mfp Dss Configuration Utility Error Messages

    HP MFP DSS Configuration Utility error messages The following table lists and explains messages that might appear on the screen while you are using the HP MFP DSS Configuration Utility. If the problem persists, contact an authorized HP dealer. Message <computer network name>...

  • Page 95

    The LDAP server is currently too busy to handle your request. The LDAP server or the connection has failed. The HP MFP DSS Configuration Utility lost its The license <license number> is for a previous version of this product and is not supported in the current version.

  • Page 96

    User not found in the LDAP database. Chapter 4 Troubleshooting Description and actions HP DSS must be running before you can start the HP MFP DSS Configuration Utility. However, an attempt to start HP DSS was unsuccessful. ● Manually start the HP DSS service by means of the Windows Control Panel.

  • Page 97: Digital-sender Event Log Messages 8

    The following messages are those that you might see in the digital-sender event log. To view the digital-sender event log, open the HP MFP DSS Configuration program and click the MFP Configuration tab. Select the digital sender in the MFP list, and then click Configure MFP.

  • Page 98

    ● Delete the database directory (the \DB directory within the HP DSS program directory) and restart the HP DSS service. An e-mail message could not be sent due to network or server problems. ● Verify that the e-mail server is running.

  • Page 99: Windows Event Log Error Messages 9

    Event Startup Failure Windows event log error messages The following table lists and explains the Windows event log messages generated by HP DSS running on the Windows server computer. If the problem persists, contact an authorized HP dealer. The event log, available through Microsoft’s Event Viewer, lets you monitor events in the Windows operating system that are related to digital sending.

  • Page 100

    DSS v. x.x - Internal Error IMSP Server,60 DSS v. x.x - Internal Error IMSP Server,100 through IMSP Server,206 Chapter 4 Troubleshooting Description and actions HP DSS was unable to start because of missing files or memory limitations. ● Restart HP DSS. ●...

  • Page 101: Troubleshooting Smtp And Ldap Servers, Finding The Ldap Server Address

    DSS v. x.x - Address Book Error Troubleshooting SMTP and LDAP servers During the configuration of the HP DSS program, you must locate the SMTP server and LDAP server on your network and test them to make sure they are functional. On most standard networks, using the Find Servers and Test buttons in the HP MFP DSS Configuration Utility will successfully find and test the servers.

  • Page 102: Verifying An Ldap Address, Troubleshooting The Ldap Find Settings Process

    Verifying an LDAP address Use this procedure to verify that the LDAP server address you are using is valid. 1. Open a Web browser. 2. Type LDAP://[hostname or IP address of LDAP server] into the browser address box, using the host name or IP address of the LDAP server you are using for digital sending.

  • Page 103: Finding An Smtp Server Address, Verifying An Smtp Address 9

    The SMTP "Find Servers" function queries the DNS server for the "Mail Exchanger (MX)" record. If the Find Servers process fails, try the following: 1. Verify that the HP DSS server has obtained valid DNS settings by typing ipconfig / all at a command prompt.

  • Page 104: Led Indications

    LED indications The LEDs on the digital-sender formatter board and on the HP Jetdirect network port can help troubleshoot problems. Network port LEDs Formatter LED Use the green LEDs on the network interface card to confirm that the interface card is correctly connected to the network and that the network connection is active.

  • Page 105: Hewlett-packard Limited Warranty Statement For Hardware

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 106: Hewlett-packard Limited Warranty Statement For Software

    2. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to replace the SOFTWARE PRODUCT to a condition as warranted, HP may request that you uninstall the SOFTWARE PRODUCT and return it to HP for a refund.

  • Page 107: Availability Of Support And Service, Hp Maintenance Agreements, Next-day Onsite Service

    Availability of these programs will vary depending upon your location. HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services vary by location.

  • Page 108

    Appendix A Service and support ENWW...

  • Page 109: Digital Sender Specifications 1

    WARNING! convert operating voltages. This will damage the digital sender and void the product warranty. Power consumption (average, in watts) Product Model HP 9200C Digital Sender Values current as of June 22, 2004. Values subject to change. See support/9200C Power reported is highest value measured for color and monochrome scanning using all standard voltages.

  • Page 110

    Environmental specifications Temperature Relative humidity Values are subject to change. See Acoustic emissions (HP 9200C Digital Sender) Sound Power Level Scanning (47 PPM) Ready Sound Pressure Level - Bystander Position Scanning (47 PPM) Ready Values current as of April 26, 2004. Values are subject to change. See support/9200C Configuration tested: Scanning simplex monochrome using ADF at 47 ppm and letter paper.

  • Page 111: Introduction

    Regulatory information Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Canadian DOC statement ● EMI statement (Korea) ENWW Introduction...

  • Page 112: Fcc Regulations

    Connect equipment to an outlet on a circuit different from that to which the receiver is located. ● Consult your dealer or an experienced radio/television technician. Any changes or modifications to the device that are not expressly approved by HP could NOTE void the user’s authority to operate this equipment. Appendix C Regulatory information...

  • Page 113: Environmental Product Stewardship Program, Protecting The Environment, Power Consumption, Plastics, Materials And Recycling Information

    This HP product contains mercury in the fluorescent lamp of the control-panel liquid crystal display that can require special handling at end-of-life. This HP product contains a lithium battery on the formatter board that can require special handling at end-of-life.

  • Page 114

    Appendix C Regulatory information ENWW...

  • Page 115: Declaration Of Conformity

    Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160 Boise, Idaho 83707-0015, (Phone: 208-396-6000) ENWW Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA HP Digital Sender 9200C BOISB-0401-00 , ICES-003, Issue 4 Boise, Idaho , USA June 16, 2004 Declaration of conformity...

  • Page 116: Country-/region-specific Safety Statements, Canadian Doc Statement, Emi Statement (korea), Vcci Statement (japan)

    Country-/region-specific safety statements Canadian DOC statement Complies with Canadian EMC Class B requirements. «Conforme à la classe B des normes canadiennes de compatibilité électromagnétique (CEM).» EMI statement (Korea) VCCI statement (Japan) Appendix C Regulatory information ENWW...

  • Page 117

    ABM (Address Book Manager) 58 About tab, HP DSS 35 access denied 79 acoustic emissions 102 activity log 35, 58 Address Book Manager 58 address books clearing 52, 56 error messages 79 LDAP replication 28 personal 30 Addressing tab, HP DSS 28...

  • Page 118

    43 embedded Web server settings 39 Internet fax service 18 secondary 13 security 13 troubleshooting 77, 80 E-mail tab, HP DSS 10 electrical specifications 101 Embedded Jetdirect menu, control panel 48 embedded Web server Digital Sending tab 39 features 37...

  • Page 119

    73 frequent, troubleshooting 76 preventing 72 release button, locating 4 Jetadmin, HP Web 40, 62 Jetdirect firmware upgrades 62 Jetdirect Inside 2 keys, control panel locating 5 testing 67 Korean EMI statement 108 LAN fax service 17 language...

  • Page 120

    Resets menu, control panel 52 restoring default settings 52 rollers, cleaning 65 scanner 2 scanner calibration 68 scanner head lock 4, 52 Secondary E-mail tab, HP DSS 13 security authentication settings 14 e-mail 13 embedded Web server settings 39 lock, device 55...

  • Page 121

    76 SMTP servers 93 uninstalling HP DSS 35 upgrading firmware 60 Usage page 38 usage page 41 ENWW version information, HP DSS 35 voltage specifications 101 Wake Time settings 39, 45 warranty extended 99 hardware 97 software 98 Web Jetadmin 40, 62...

  • Page 122

    Index ENWW...

  • Page 124

    © 2004 Hewlett-Packard Development Company, L.P. www.hp.com *Q5916-90930* *Q5916-90930* Q5916-90930...

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