Basic Troubleshooting; Solving General Problems - HP xw3100 Getting Started Manual

Basic Troubleshooting

Solving General Problems

Solving General Problems
Problem
Computer appears
locked up and will not
turn off when the power
button is pressed.
Computer will not
respond to USB
keyboard or mouse.
Ä
CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose your data.
Computer date and
time display is incorrect.
Computer appears to
pause periodically.
This section concentrates on problems that you might encounter
during the initial set up process.
You may be able to easily resolve the general problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact an authorized dealer or reseller.
Cause
Software control of the
power switch is not
functional.
Computer is in
standby mode.
RTC (real-time clock)
battery may need to be
replaced.
✎
Connecting the
computer to a live
AC outlet prolongs
the life of the
RTC battery.
Network driver is loaded
and no network
connection is established.
www.hp.com
Solution
Press and hold the power button for at
least four seconds until the computer
turns off.
Press the power button to resume from
standby mode.
First, reset the date and time under
Control Panel (Computer Setup
can also be used to update the
RTC date and time). If the problem
persists, replace the RTC battery. See
the Service & Technical Reference
Guide for instructions on installing a
new battery, or contact an authorized
dealer or reseller for RTC battery
replacement.
Establish a network connection, or
use Computer Setup or Microsoft
Windows Device Manager to disable
the network controller.
Getting Started
9