Cannot Install The Printer Driver - Canon i80 Series Quick Start Manual

Troubleshooting

Cannot Install the Printer Driver

Problem Possible Cause
Cannot Install the Installation
Printer Driver procedure not
followed correctly
Other applications
running in the
background
Installation does
not start
automatically when
the CD-ROM is
inserted into the
drive
Installation CD-ROM
not working
properly
Unable to proceed
beyond the Printer
Port Screen
56
Easy Setup Instructions for proper printer driver installation.
Follow the
If the installer was forced to terminate due to an error, remove the CD-ROM from
the CD-ROM drive and restart your computer. Reinstall the printer driver. If this
problem persists, contact the Customer Care Center.
Other applications opened on your computer can interfere with the installation
routine. Close all open software applications before reinstalling the printer driver.
Refer to the Easy Setup Instructions for installing the printer driver.
If printer driver installation did not start automatically when you inserted the CD-
ROM into the CD-ROM drive:
1. Click S S tart and select M M y Computer.
2. Double-click the C C D-ROM icon.
For non-Windows XP, open the M M y Computer window, and then double-click the
CD-ROM icon.
Double-click the C C D-ROM icon on your desktop to start installation.
Ensure that there are no problems with the S S etup Software & User's Guide CD-
ROM.
Use Windows Explorer to ensure that the CD-ROM can be read.
Ensure that the C C D-ROM icon is displayed on the desktop.
If there is any problem with the C C D-ROM, contact the Customer Care Center.
Try This
Reinstall the printer driver
• When connecting with a USB cable
1. Click C C ancel.
2. When the Terminate Installation screen
is displayed, click O O K.
3. Click E E xit, then remove the CD-ROM.
4. Turn the printer off.
5. Restart the computer.
6. Carefully follow the procedures
described in the Easy Setup
Instructions and reinstall the driver.
• When connecting through infrared
communication
1. Click S S elect printer port and M M anual
selection.
2. Select a port.
- Windows XP/Windows 2000: [IR]
- Windows Me/Windows 98: [LPT3]
A port name other than [LPT3:] may be
displayed depending on the type of
your computer.
3. Click N N ext.