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Canon imagePROGRAF iPF8300 Basic Guide No.2 Basic Manual

Large format printer
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See also: Troubleshooting Manual , Service Manual
Large-Format Printers
Basic Guide
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
This Basic Guide includes three booklets.
Be sure to read " Safety Precautions" in the fi rst
booklet,
Printer Operations.
Printer Operations
Safety Precautions ........................................2
Types of Manuals .............................................5
Documentation Conventions ............................6
Parts .................................................................8
Loading Rolls in the Printer ............................14
Loading Sheets in the Printer .........................20
Removing Sheets ...........................................22
Consumables..................................................23
Replacing Ink Tanks .......................................24
Replacing the Maintenance Cartridge ............30
Replacing the Printhead .................................36
Menu Map.......................................................42
Troubleshooting
Troubleshooting ................................................2
If a Sheet Jams...............................................22
If Paper is Soiled ............................................24
If Printing is Faint ............................................26
Misaligned ..................................................27
If Banding Occurs ...........................................29
If Line Length Does Not Match .......................31
Error Messages ..............................................33
Printer Relocation
Preparing to Transfer the Printer ......................2
Reinstalling the Printer .....................................8
Printer Driver Installation
Installing the Printer Driver (Windows) ...........12
Installing the Printer Driver (Mac OS X) .........14
Convenient Printer Driver Features ................16
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ENG

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Table of Contents

Troubleshooting

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Summary of Contents for Canon imagePROGRAF iPF8300 Basic Guide No.2

  • Page 1: Table Of Contents

    Large-Format Printers Basic Guide Read this manual before attempting to operate the printer. Keep this manual in a handy location for future referencing. Troubleshooting This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the fi rst booklet, Printer Operations.

  • Page 2: Troubleshooting

    Troubleshooting This section gives troubleshooting tips in case of problems. Paper Problems Phenomenon Roll paper cannot be inserted into the paper feed slot Cannot load sheets Paper is not cut straight Paper is not cut Margins are wide Cause The roll paper is warped. Paper is jammed by the paper feed slot.

  • Page 3: Corrective Action

    Turn the printer on. (→"Using the Media Take-up Unit (Optional)," User Manual) If the Media Take-up Unit continues rotating, contact your Canon dealer for assistance. Open the Top Cover and clean the entire Platen . (→ , If Paper is Soiled)

  • Page 4: Printing Does Not Start

    Troubleshooting Printing Does Not Start Phenomenon The Data Reception Lamp on the Control Panel does not light up The printer does not respond even if print jobs are sent Ink Filling.. is displayed The display screen indicates Agitating Cause The printer is not on. The printer is not selected in the printer driver.

  • Page 5: The Printer Stops During A Print Job

    Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing. (→"Checking for Nozzle Clogging," User Manual) Use the correct imagePROGRAF printer driver for the printer and try printing again. Contact your Canon dealer for assistance. Troubleshooting...

  • Page 6: Problems With The Printing Quality

    Troubleshooting Problems with the Printing Quality Phenomenon Printing is faint Cause You may be printing on the wrong side of the paper. The Printhead nozzles are clogged. Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system.
  • Page 7 Phenomenon Paper rubs against the printhead Cause The type of paper specified in the printer driver does not match the type loaded in the printer. Paper has been loaded incorrectly, causing it to wrinkle. The Printhead is set too low in the Control Panel menu.

  • Page 8: Menu Map

    Troubleshooting Phenomenon The edges of the paper are dirty Cause The Platen has become dirty after borderless printing or printing on small paper. The type of paper as specified on the printer does not match the type specified in the printer driver. The paper is wrinkled or warped.
  • Page 9 Phenomenon The surface of the paper is dirty The back side of the paper is dirty Cause The Paper Retainer is soiled. You are using a paper that does not dry easily. The Platen has become dirty after borderless printing or printing on small paper.
  • Page 10 Troubleshooting Phenomenon Printed colors are inaccurate Cause Color adjustment has not been activated in the Advanced Settings of the printer driver. Colors have not been adjusted on the computer or monitor. The Printhead nozzles are clogged. In the Windows printer driver, Application Color Matching Priority is not selected.
  • Page 11 Phenomenon Banding in different colors occurs Cause The paper feed amount is out of adjustment. Printing does not proceed smoothly because print jobs are interrupted during transmission. In the Control Panel menu, Adj. Priority is set to Print Length . The Printhead is out of alignment.
  • Page 12 Troubleshooting Phenomenon Colors in printed images are uneven Cause Line Drawing/Text is selected when printing images in many solid colors. You are printing on paper that curls easily. Printed colors may be uneven if you set the Print Quality too low. Color may be uneven between dark and light image areas.
  • Page 13 Phenomenon Image edges are blurred or white banding occurs The contrast becomes uneven during printing The length of printed images is inaccurate in the feeding direction Cause The Platen suction is too strong. The Printhead is set too high in the Control Panel menu.
  • Page 14 Troubleshooting Phenomenon Images are printed crooked Documents are printed in monochrome Line thickness is not uniform Cause In the Control Panel menu, Skew Check Lv. is set to Loose or Off . In the Control Panel menu, Width Detection is set to Off . In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) is specified...
  • Page 15 Phenomenon Lines are misaligned Cause The Printhead alignment is not adjusted. The type of paper specified in the printer driver does not match the type loaded in the printer. The Printhead is set too high in the Control Panel menu. Depending on the type of paper, printed lines may be noticeably misaligned.
  • Page 16 Troubleshooting Cannot Print Over Network Phenomenon Cannot connect the printer to the network Cannot print over a TCP/IP network Cause The Ethernet cable is not connected correctly to the printer's Ethernet port. The printer's IP address is not configured correctly. The printer's TCP/IP network settings are not configured correctly.
  • Page 17 Phenomenon Cannot print over AppleTalk or Bonjour networks Cannot print over a NetWare network Cause The AppleTalk protocol is not enabled on the printer. The computer you are trying to print from is not configured correctly. The computer and printer are not on the same network.

  • Page 18: Other Problems

    Note that other operations are not possible while Agitating is displayed on the control panel. • After the printer is turned on • After data transmission • After ink tank replacement In other cases, contact your Canon dealer.
  • Page 19 Phenomenon Messages advising to check the maintenance cartridge are not cleared The printer consumes a lot of ink Cause The printer has not detected the new Maintenance Cartridge that was used to replace the old one. Many full-page color images are printed.

  • Page 20: If Roll Paper Jams

    If Roll Paper Jams Clear jammed roll paper as follows. If roll paper jams, follow the steps below to remove jams. Turn the printer off. (→"Turning the Printer On and Off," User Manual) Open the Top Cover . If the Carriage is out, move the Carriage out of the way, away from the paper.
  • Page 21 If the Carriage is on the left, move the Carriage to the right until it stops. • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer. Hold the edge of the roll paper in the middle as you gently pull it evenly to the position of the Ejection Guide (a).

  • Page 22: If A Sheet Jams

    If a Sheet Jams Clear jammed sheets as follows. If a sheet jams, follow the steps below to remove it. Turn the printer off. (→"Turning the Printer On and Off," User Manual) Open the Top Cover . If the Carriage is out, move the Carriage out of the way, away from the paper.
  • Page 23 If the paper is not visible, lift the Ejection Guide , remove the Roll Holder , and clear the paper jam from below. After removing the paper, make sure there are no other scraps of paper in the printer, and then lower the Ejection Guide .

  • Page 24: If Paper Is Soiled

    If Paper is Soiled Clean inside the top cover of the printer as follows. Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation. •...
  • Page 25 Using a damp cloth that you have wrung out completely, wipe inside the Top Cover to clean it. Wipe away any ink residue and paper dust (debris from cutting) on the Top Cover Roller (a), all over the Platen (b), on the Paper Retainer (c), the Borderless Printing Ink Grooves (d), the Ejection Guide (e), the cutter guide (f), around the vacuum holes at left (g), around the Borderless Printing...

  • Page 26: If Printing Is Faint

    If printing does not improve after Head Cleaning B , try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance.

  • Page 27: If Vertical Lines Are Warped Or Colors Are Misaligned

    If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors. If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj. . The printer will print and read a test pattern, and the Printhead position will be adjusted automatically.
  • Page 28 If Vertical Lines are Warped or Colors are Misaligned Perform adjustment as follows. Load paper. (→ , Attaching the Roll Holder to Rolls) (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) On the Tab Selection screen of the Control Panel , press ◄...

  • Page 29: If Banding Occurs

    If Banding Occurs This topic describes how to adjust the feed amount automatically. If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic adjustment of the paper feed amount. There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper) . In either mode, the printer prints and reads a test pattern for automatic adjustment of the feed amount.
  • Page 30 If Banding Occurs On the Tab Selection screen of the Control Panel , press ◄ or ► to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button. Press the OK button. The Set./Adj.

  • Page 31: If Line Length Does Not Match

    If Line Length Does Not Match Adjust the length of printed lines as follows. To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced. There are two options in Adjust Length : AdjustmentPrint and Change Settings . •...
  • Page 32 If Line Length Does Not Match Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer , and then press the OK button. Press ▲ or ▼ to select Feed Priority , and then press the OK button.

  • Page 33: Error Messages

    Error Messages Respond to error messages as follows. Error messages Check the message and take the appropriate action. • Before borderless printing, move the blue platen switch. • Blue platen switch is dirty. • Borderless printng not possible. • Borderless printng not possible. Paper stretched or shrank. •...

  • Page 34: Parts

    Error Messages • PaprWidth Mismatch • Parts replacement time has passed. • PHeads: wrong pos. • Prepare for parts replacement. • Regular printing is selected, but a roll is loaded. • Rel lever is in wrong position. • Rewinding error. •...
  • Page 35 Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Press ▲ or ▼ to select Load Paper , and then press the OK button. Load a sheet, and then print.
  • Page 36 Press the OK button to clear the error, and then adjust the feed amount manually. (→"Manual Banding Adjustment (Adj. Quality)," User Manual) Release the ▲ button. Release the ▲ button. Press the OK button and cancel calibration. Contact your Canon dealer for assistance.
  • Page 37 Error Message Excessive temperature or humidity. Cannot calibrate. Insufficient paper for job Cause The temperature or humidity where the printer is installed is out of the acceptable range for operation. The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper.
  • Page 38 Check the firmware version. Turn off the printer and wait a while before restoring power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assistance.

  • Page 39: Attaching The Roll Holder To Rolls

    (→"Setting the Blue Switch on the Platen," User Manual) You can continue to use the printer for some time until Parts replacement time has passed. will be displayed. Contact your Canon dealer for assistance. Contact your Canon dealer for assistance. Error Messages...
  • Page 40 Error Messages Error Message Move the blue platen switch No.xx to the right. (xx represents a number) Blue platen switch is dirty. No x printhead (x is L, R, or not displayed) x printhead error (x is L, R, or not displayed) Wrong x printhead.

  • Page 41: Error Message

    Error Message Execute printhead cleaning. Cannot adjust printhead. Maximum jobs stored. Mail box full. Now printing without saving data. Cause The Printhead nozzles are clogged. The Printhead nozzles are clogged. The Printhead cannot be aligned; highly transparent film is loaded. 100 jobs are stored in the personal box.
  • Page 42 Reload the roll. (→ , Loading Rolls in the Printer) Contact your Canon dealer for assistance. Remove the paper from the Media Take-up Unit . Press the OK button to clear the error. Turn on the Media Take-up Unit .
  • Page 43 Error Message Maint. cart. The level is low Maintenance cartridge problem. Maintenance cartridge full. No maintenance cartridge. Wrong maintenance cartridge. No Maintenance Cartridge capacity. The paper is too small. Cause The Maintenance Cartridge is almost full. An incompatible or used Maintenance Cartridge has been installed.
  • Page 44 Error Messages Error Message The paper is too small. Replace paper with A4/LTR (vertical) or larger The paper is too small. Replace roll with 10 in. wide or larger roll. Paper mismatch Cause The loaded paper is too small. (When you are attempting to print a test print sheet or other printer status information.) The loaded paper is too small.

  • Page 45: Loading Sheets In The Printer

    Error Message Paper loaded askew. Borderless printng not possible. Paper stretched or shrank. Cause Paper loaded crooked was detected when the paper was advanced. The loaded roll has expanded or contracted due to environmental conditions, making it wider or narrower than the supported width for borderless printing.
  • Page 46 Error Messages Error Message Paper size not detected. Cause Paper has been loaded askew, or warped paper has been loaded. Because the Platen is soiled with ink or other substances, the size of the clear film cannot be detected. Corrective Action Follow these steps to reload the roll.
  • Page 47 Error Message MediaType Mismatch Cause When Detect Mismatch in the Control Panel menu is set to Pause , the type of paper loaded does not match the type specified in the printer driver. You tried to print a test pattern for printer adjustment on several sheets, but sheets of different types of paper were used.
  • Page 48 Error Messages Error Message Paper position not suitable for borderless printing. PaprWidth Mismatch Cause Because paper expands or contracts depending on the environment of use, it may become narrower or wider than the supported width for borderless printing. The paper is loaded askew. When Detect Mismatch in the Control Panel menu is set to Pause or Warning , the width of...
  • Page 49 Paper Reference Guide . (→"Types of Paper," User Manual) Lift the Release Lever and remove the paper. Contact your Canon dealer for assistance. Reload the paper as follows. 1. Press the OK button and remove the paper.

  • Page 50: Removing Sheets

    Error Messages Error Message Roll printing is selected. Roll printing is selected, but sheets are loaded. The roll is empty. Cause You have attempted to print on a roll, but no roll is loaded. A print job for rolls was received when a sheet is loaded.
  • Page 51 Index Adj. Quality (adjustment quality) ... 29 Adjust Length... 31 Banding ... 29 Borderless Printing Ink Grooves ... 24 Carriage ... 20, 22 Carriage Shaft ... 25 Cleaning Brush ... 24 Cutter guide ... 24 Ejection Guide ... 21, 23 Faint print...
  • Page 52 Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Canon U.S.A., Inc. One Canon Plaza, Lake Success, NY 11042 U.S.A Canon Europe Ltd. 3 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET United Kingdom Canon (China) Co., Ltd. 15F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China Canon Australia Pty.

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