Onscreen Message; Error Codes - Canon imageCLASS D1370 Basic Operation Manual

Onscreen Message

If messages appear, see the following and solve the problem.
e-Manual → Troubleshooting → Onscreen Messages

Error Codes

An error code is a 3-digit code recorded in the error log when an error occurs.
You can view the code in the following reports and log:
• Error send report
Error codes
• Error receive report
• Job history displayed on the system status screen
For more information on the reports, refer to the following.
e-Manual → Basic Operation → Printing the Report Automatically (D1370/D1350 Only)
For details on the error code, see the following.
Problem
#001
Action
Problem
#003 Action 1
Action 2
Problem 1
Action
#005
Problem 2
Action
Problem
#012
Action
Problem 1
Action
Problem 2
Action
#018
Problem 3
Action
Problem 4
Action
9-8
01/01/2011 02: 0 7 PM F AX
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＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊
Job No.
Address
Name
Start Time
Call Length
Sheets
Result
A document jam has occurred.
Remove the jammed document.
The machine is taking considerable time to send high-volume data.
Reduce the scan resolution and try to send the document again.
Reduce the scan resolution or ask the sender to split the document into smaller subsets and send one subset at a time.
The receiving fax machine did not respond within 35 seconds.
Repeat the sending procedure from the beginning. Additionally, ask the recipient to check the fax machine. When making
an overseas call, add a pause to the fax number.
The receiving fax machine may not be a G3 fax machine.
Make sure the receiving fax machine is a G3 fax machine. If it is a G3 fax machine, send the document again. Otherwise,
switch to the communication mode supported by the receiving fax machine and send the document again.
The receiving fax machine is out of paper.
Make sure that there is enough paper loaded in the receiving fax machine's paper tray.
No response is obtained after redialing the number. The line may be busy or disconnected.
Wait a few seconds before trying to dial the number again. Make sure that the receiving fax machine is ready to receive a
document if you still cannot send a fax. Wait a few more seconds before trying to dial the number again if the line is still
busy.
You cannot send a fax because the line is busy or disconnected.
Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
The settings configured on the receiving fax machine may not be the same with your fax machine.
Make sure that the receiving fax machine is ready to receive a document and try to dial the number again.
No pause was added to the fax number when sending a fax overseas.
Add a pause after the country code or in front of the fax number and dial the number again. When sending a fax to a
destination registered in a one-touch key, switch to the overseas transmission mode on the detailed setup screen.
123XXXXXXX CANON
Error Report (Send) ＊＊＊
Send job resulted in error.
0123
0123456789
name
01/01 02:07 AM
01'15
1
NG
#018 Busy/No Signal
Error code
P.0001