Setting up the T-Mobile 5G Gateway
Recommended Setup: Use the Mobile App
Using the Quick Start Guide and the T-Mobile Internet mobile app provides the easiest setup experience. The T-Mobile
Internet mobile app can be downloaded from either Google Play or the Apple App Store.
The first time you access your gateway, the "How to navigate this interface" displays on the LCD panel. Select "OK" to
continue the start up.
Download and install T-Mobile Internet mobile app using your smart phone, then the Mobile app establishes
communication and connects to the gateway.
Manual Setup: Identify an Ideal Location
You will start by identifying the ideal location for your gateway — that location will meet the following criteria:
•
Near a window where the signal strength is strongest
•
In an open space away from:
•
Walls or obstructions
•
Heat sources such as radiators, heat registers, stoves, or other heat producing appliances
•
Heavy-duty appliances or electronics such as microwave ovens and baby monitors
•
Metal fixtures, enclosures, cabinets, reinforced concrete, or pipes
•
Near a power outlet
•
On an upper floor of the home or at least 6 feet off the floor
Connecting Power to the T-Mobile 5G Gateway
•
Place the gateway on a flat surface, such as a tabletop or similar; close to a window and near an electrical outlet
•
Minimize the number of obstructions as much as possible
•
Connect the gateway's USB Type-C power cable to its Power port, then plug the other end of the power cable into a grounded
T-Mobile 5G Gateway User Guide
Page
6
Need help? Visit
https://www.t-mobile.com/internethelp
or call T-Mobile customer service at
or call Metro support service at
1-844-275-9310
1-888-8Metro8
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