HP Brio BA200 User Manual page 73

Smart card kit
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Problem
Access to your Encryption Folder is
denied (Windows 95, 98 and NT 4.0
only).
Files copied into the Encryption Folder
don't seem to be encrypted (Windows
95, 98 and NT 4.0 only).
Encrypted text decrypts badly.
I can't delete a file in my Encryption
folder using the Delete key (Windows
95, 98 and NT 4.0 only).
A message tells me that access to the
smart card is denied.
Nothing happens when I insert my
smart card.
Explanation
The Smart Card Security
Manager is unable to retrieve
information stored on the
smart card.
The smart card you used to
move your files into the
Encryption folder is still
inserted in the reader, and you
still have access to all the files
you moved into the Secure
folder.
The card inserted in the reader
is not the one you used to
encrypt your files.
For security reasons, deleting
files using Delete is not
recommended (it would leave a
copy in the Recycle Bin).
The Smart Card Security
Manager is unable to retrieve
information stored on the
smart card.
Your smart card is incorrectly
inserted in the reader.
The smart card reader is
incorrectly installed in the
PCMCIA slot (OmniBooks only).
5 Troubleshooting
Smart Card Troubleshooting Help Zone
What to Do
Make sure your smart card is properly
inserted in the reader and the correct
PIN has been entered. If this isn't done,
you will not be able to access the
Encryption folder.
If you are still unable to access the
Encryption folder, you may have
corrupted information on your smart
card. Use the recovery procedure
detailed on page 64 to restore your
smart card.
Insert a card with a different encryption
key into the reader and check the
content of your files: they should be
unreadable.
Insert the correct card and enter your
PIN to access the Secure folder.
To delete a file from the Encryption
folder use Shift+Delete.
Check that the smart card is correctly
inserted in the reader and (for an
OmniBook) the reader is correctly
inserted in the PCMCIA slot. Insert the
card face-up and so the end nearest the
gold memory emblem goes in first.
Ensure you have inserted the smart
card correctly. Try removing and
reinserting it, face-up and so the end
nearest the gold memory emblem goes
in first.
Ensure the reader is correctly connected
and fully inserted in your OmniBook's
PCMCIA slot.
73

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