Checking Your Support Entitlement - HP Brio 7100 Supplementary Manual

Step 1: Checking Your Support Entitlement
First you must check to see if you are entitled to free support. The following table
lists the type of problem and the support terms.
Table 3: Support Availability
Type of problem
Computer and pre-installed
1
hardware
Hardware other than that
1
pre-installed by HP
Installing preloaded
3
software , including the
4
operating system
Using preloaded software
Using the preloaded
4
operating system & Internet
Explorer 4
Installing and using non-
preloaded operating
systems, for example
Windows 3.11
Installing and using software
applications other than
those preloaded by HP
HP Accessories
Free support period
1 year from the date of
2
purchase
not available
30 days from the date of
2
purchase
not available
not available
not available
not available
See the documentation
provided with the HP
Accessory
Telephone Support
Hewlett-Packard Telephone Support
Support Options
None
Please refer to your reseller.
Per-incident fee-based service
available after 30 days.
Please refer to your reseller, or
software vendor.
Please refer to your reseller, or
specialized software vendor.
Please refer to your reseller, or
software vendor.
Please refer to your reseller, or
software vendor.
None
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