Service information form
WHO IS RETURNING THE EQUIPMENT?
Person to contact:
Return shipping address:
WHAT ARE YOU SENDING?
Please attach any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, and so on) that are not
required to complete the repair.
HAVE YOU REMOVED THE PRINT CARTRIDGES?
You must remove them before shipping the printer, unless a mechanical problem prevents you from doing so.
[ ] Yes.
WHAT NEEDS TO BE DONE? (Attach a separate sheet if necessary.)
1. Describe the conditions of the failure. (What was the failure? What were you doing when the failure occurred? What
software were you running? Is the failure repeatable?)
2. If the failure is intermittent, how much time elapses between failures?
3. If the unit connected to any of the following, give the manufacturer and model number.
4. Additional comments:
HOW WILL YOU PAY FOR THE REPAIR?
[ ] Under warranty
(Attach proof of purchase or receiving document with original received date.)
[ ] Maintenance contract number:
[ ] Purchase order number:
Except for contract and warranty service, a purchase order number and/or authorized signature must accompany
any request for service. If standard repair prices do not apply, a minimum purchase order is required. Standard repair
prices can be obtained by contacting an HP-authorized repair center.
Appendix B Service and support
Special shipping instructions:
[ ] No, I cannot remove them.
Special billing instructions: