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HP Laserjet,Color Laserjet 1600 User Manual: Troubleshooting Process; Troubleshooting Checklist

Hp laserjet,color laserjet 1600: user guide.
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Troubleshooting process

Use the troubleshooting checklist to solve issues with the device.
Troubleshooting checklist
Follow the steps below when trying to solve a problem with the device.
Step
number
1
2
3
4
ENWW
Verification step
Is the power on?
When the device is
connected to a grounded
power source, the control
panel shows Hewlett-
Packard with both the
Ready and Attention lights
blinking. The control panel
will then display
Initializing and then
Ready, at which time only
the green light will be on.
Does Ready appear in
the device control
panel?
The control panel should
function without error
messages.
Do information pages
print?
Print a Configuration
page.
Does the device print
from the computer?
Connect the USB cable to
the device and the
computer. Use a word-
processing application to
send a print job to the
device.
Possible problems
No power due to failed power source,
cable, switch, or fuse.
Control panel shows an error.
Control panel displays an error message. See
Media does not move smoothly through
the device paper path.
Poor print quality.
Software is not installed correctly or an
error occurred during software
installation.
The cable is not connected correctly.
An incorrect driver is selected.
Other devices are connected to the USB
port.
Solutions
1.
Verify that the device is plugged in.
2.
Verify that the power cable is
functional and that the power switch
is on.
3.
Check the power source by
plugging the device directly into the
wall or into a different outlet.
4.
Test the outlet or connect another
device to the outlet to verify that the
outlet is functioning.
See
Control panel messages
common messages that will help you
correct the error.
If the error persists, contact
HP Customer Care. See
HP Customer
Care
or the support flyer that came in the
device box.
Control panel messages
common messages that will help you
correct the error.
Clean the paper path.
See
Print quality
problems.
If the error persists, contact
HP Customer Care. See
HP Customer
Care
or the support flyer that came in the
device box.
Uninstall and then reinstall the device
software. Verify that you are using the
correct installation procedure and the
correct port setting.
Reconnect the cable.
Select the proper driver.
Disconnect the other devices and try
again to print.
Troubleshooting process
for a list of
for a list of
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Troubleshooting

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