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HP Deskjet 920c series Quick Reference Manual

Hp deskjet 920c: quick reference.
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quick reference guide
hp deskjet 948c/940c/920c series printers*
table of contents
introducing the hp deskjet printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
what's in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
printer cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
software updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
getting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
quick help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
getting help in DOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
contacting hp customer care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
hp's support process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
hp support Websites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
hp customer care by phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
obtaining hp customer care repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
obtaining a warranty extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
solving Windows installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
environmental statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . inside back cover
*some printer models not available in all regions
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   Summary of Contents for HP Deskjet 920c series

  • Page 1

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  • Page 2

    The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet series > quick help to view the quick help electronic guide. cautions A Caution indicates possible damage to the HP Deskjet printer or to other equipment.

  • Page 3: Introducing The Hp Deskjet Printer, What's In The Box, Print Cartridges, Printer Cables, Software Updates

    • quick start poster • Black print cartridge • Tri-Color print cartridge If any of these items is missing from your box, talk to your HP dealer or contact HP Customer Care. See “contacting hp customer care” for more information. print cartridges The HP Deskjet printer box includes both a black and a color print cartridge.

  • Page 4: Getting Help, Quick Help

    Windows 95, 98, Me, 2000, and NT 4.0 users Open quick help through the hp printer assistant, a tool that also provides: • Support through HP’s Customer Care • Printing ideas • Shopping links to other HP products •...

  • Page 5: Getting Help In Dos

    Electronic User Manual icon to display quick help. getting help in DOS In DOS operating systems, information about the HP Deskjet printer is found in a text document called dosread.txt. This file is located on the printer software CD in the \<...

  • Page 6: Contacting Hp Customer Care, Hp's Support Process, Hp Support Websites

    HP Customer Care's service and support provides expert advice on using your HP Deskjet printer or solving problems with your printer. There are several ways to obtain assistance. However, HP Customer Care's support process works most...

  • Page 7: Hp Customer Care By Phone

    After the free phone support period, you can still get help from HP for a fee. (Prices are subject to change without notice.) • For calls in the U.S. that may last less than10 minutes, call (900) 555-1500.

  • Page 8: Obtaining Hp Customer Care Repair, Obtaining A Warranty Extension

    Vietnam +84 (0) 8 823 4530 obtaining hp customer care repair If your HP printer needs repairing, call HP Customer Care phone support. A service technician will diagnose the problem and coordinate the repair process. Service is free during your printer's limited warranty period.

  • Page 9: Solving Windows Installation Problems

    Windows installation problems View the information in this section if you have problems setting up your printer. If you need help after the printer is set up, see the quick help electronic manual. what is the problem? I inserted the installation CD, but the computer could not read it.

  • Page 10

    (such as a scanner or tape backup system). Reinstall the printer software. See the quick start poster. If you are still having problems with the software installation, contact HP Customer Care. See “contacting hp customer care”. > hp deskjet...

  • Page 11

    • If you do not see thse devices listed, refer to your computer’s documentation or contact the computer’s manufacturer for more information on enabling and setting up USB. 5.Use a parallel cable to connect the printer to your computer if you cannot enable USB.

  • Page 12

    1.Disconnect the USB cable from the printer. 2.Unplug the printer from its power cord. 3.Wait approximately 30 seconds. 4.Plug the power cord back into the printer. 5.Plug the USB cable into the printer. 6.Replace the USB cable or use a parallel cable if “Unknown Device”...

  • Page 13: Limited Warranty Statement

    HP; or c. Operation outside the product’s specifications. 4. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer.

  • Page 14

    2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT WILL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON...

  • Page 15: Environmental Statement

    (5) years after production has stopped. • Product take-back: To return this product and print cartridges to HP at the end of its useful life, call your local HP Sales or Service Office for instructions. energy consumption This product qualifies for the ENERGY STAR Program (U.S.

  • Page 16: Product Specifications

    product specifications print speeds 948c series printers black text print speed: Draft: 12 pages per minute Normal: 6.8 pages per minute Best: 3.1 pages per minute mixed text with color graphics print speed: Draft: 10 pages per minute Normal: 5.4 pages per minute Best: 1.2 pages per minute 940c series printers black text print speed:...

  • Page 17: Regulatory Notices

    regulatory notices hewlett-packard company This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference, and • This device must accept any interference received, including interference that may cause undesired operation.

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