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HP Deskjet 692j User Manual

Hp deskjet 692j: user guide.
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H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s
Model Number and Description
HP DeskJet 690C Series Printers
Printer
Name
Number
HP DeskJet 690C
C4562A
HP DeskJet 690C
C4591A
- Thai
HP DeskJet 692J
C4580A
HP DeskJet 692K
C4562K
HP DeskJet 693C
C4589A
HP DeskJet 694C
C4608C
1. Items included with printers may vary depending upon localization. See "Ordering Printer
Options/Localized Printer Options" for additional information
Model
Availability
Worldwide except
Japan, Eastern
Europe and Korea
Thailand
Japan
(Hardware localized
for Japan)
Korea
(Hardware localized
for Korea)
U.S., Canada, U.K.,
Europe (French)
U.S., Canada,
Australia, New
Zealand, Western
Europe
M o d e l N u m b e r a n d D e s c r i p t i o n
4550913C
Description and
1
Items Included
DOS and MS Windows printer
including black and color pens
DOS and MS Windows printer
including black and color pens, and
3 year warranty
DOS and MS Windows printer
including black and color pens
DOS and MS Windows printer
including black, color, and photo
pens, humidor, cable and 2 year
warranty
DOS and MS Windows printer
including black and color pens, and
HP Home Project Kit
DOS and MS Windows printer
including black, color, and photo
pens, humidor, Adobe Photoshop
Deluxe and Media Sample Pack

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Troubleshooting

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   Summary of Contents for HP Deskjet 692j

  • Page 1

    HP DeskJet 694C C4608C 1. Items included with printers may vary depending upon localization. See “Ordering Printer Options/Localized Printer Options” for additional information M o d e l N u m b e r a n d D e s c r i p t i o n...

  • Page 2: Front View

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Front View Access Door Resume Button and Light Print Cartridge Cradles Card Guide Paper Width Adjuster Banner Paper Support Banner Lever...

  • Page 3: Rear View

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Rear View Power Module Socket Interface Port R e a r V i e w 2162951...

  • Page 4

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Ordering Printer Options Localized Printer Options (DeskJet 690C M a n u a l /...

  • Page 5

    United States US English C4562A ABA 1. All HP DeskJet 690C printers include black and color print cartridges 2. Includes HP Media Sample Pack and software bundle 3. Centronix cable included O r d e r i n g P r i n t e r O p t i o n s Printer U s er ’s...

  • Page 6

    Country Language Thailand Thai/ C4591A AB3 English 1. HP DeskJet 690C - Thai printers include black and color print cartridges, and 3-year warranty Localized Printer Options (DeskJet 692J M a n u a l / Region or Software Country Language...

  • Page 7

    US English C4608A ABA 1. All HP DeskJet 694C printers include black, color and photo print cartridges, Humidor, Adobe PhotoDeluxe software, and HP Media Sample Pack O r d e r i n g P r i n t e r O p t i o n s Printer U s er ’s...

  • Page 8

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Available Power Modules (All Models) Region or Country Argentina, China Australia Brazil, Philippines Caribbean Europe (Except U.

  • Page 9: Items Included

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Items Included HP DeskJet 690C series printer Power Module Booklets about your printer...

  • Page 10

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Fonts Included CG Times Letter Gothic CG Times Bold Letter Gothic Bold CG Times Italic CG Times Bold Italic Scalable TrueType Fonts For MS Windows Aachen Vertical...

  • Page 11: Symbol Sets

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Internal Fonts and Symbol Sets Symbol Sets PC-8 PC-8 Turkish French (ISO 69) Spanish (ISO 17) PC-852 Latin 2 (8859/2)

  • Page 12

    I n t e r n a l F o n t s a n d S y m b o l S e t s Additional Fonts in Region Specific Printers Some HP DeskJet 690C printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions.

  • Page 13

    Latvian Lithuanian Thai Flash Fonts and Symbol Sets Unless a bold font is specified in the following tables, the Note printer will algorithmically provide a bold enhancement. Hebrew (Flash Font Code HBR) Spacing Font Name Proportional David PS Narkis Tam...

  • Page 14

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Arabic (Flash Font Code ARB) Spacing Font Name Proportional Ryadh Fixed Naskh Naskh Koufi Symbol Sets: Arabic-8, Latin/Arabic (CP-864) Cyrillic (Flash Font Code CYR)

  • Page 15

    TAPIC23 is the registration name for Hewlett-Packard’s Thai Note HP DeskJet symbol set. I n t e r n a l F o n t s a n d S y m b o l S e t s Point Sizes...

  • Page 16: Part Numbers

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Part Numbers Orderable Items I t e m Description Interface Cables HP IEEE-1284 Parallel Interface Cable (2 meter length) HP IEEE-1284 Parallel Interface Cable (3 meter length) Print Cartridges Black Inkjet Print Cartridge Color Inkjet Print Cartridge Photo Cartridge...

  • Page 17: User Replaceable Components

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s User Replaceable Components Access Door Base Foot Paper Tray Description Access Door Assembly with Nameplates Base Foot Output Tray Assembly U s e r R e p l a c e a b l e C o m p o n e n t s...

  • Page 18

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Host/System Requirements MS Windows 95 80386 (or faster) processor At least 8 MB of RAM 10 - 20 MB free hard disk space MS Windows 3.x 80386 (or faster) processor...

  • Page 19: Driver Installation

    D r i v e r I n s t a l l a t i o n Driver Installation For the printer to operate properly, an HP DeskJet 690C series printer driver must be installed in your computer. Refer to “Printer Driver...

  • Page 20: Interface Specifications

    Built-In RAM Receive Buffer Note For a complete description of your printer’s interface, see “Printer Interface Information.” I n t e r f a c e S p e c i f i c a t i o n s...

  • Page 21

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Product Performance Specifications HP DeskJet 690C series printers print a 600x300 dot size. Dots are placed on a 600x300 grid. Depletion is used to remove approximately 10% of the dots to prevent laying too much ink on the page.

  • Page 22

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Resolution EconoFast Mode Black Resolution MS Windows 300 x 300 DPI (text and graphics) DOS (text only) 300 x 300 DPI Color Resolution...

  • Page 23: Paper Handling Specifications

    2. Use only U.S. letter or A4 size sheets. Use only Avery paper labels specifically designed for use with HP InkJet Printers. Note HP DeskJet 690C series printers work well with most types of paper although variables in paper composition may affect print quality and paper handling. Bond paper, such as letterhead, gives excellent quality.

  • Page 24

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Supported Media/Sizes Category US Letter US Legal U.S. Executive ISO & JIS A4 ISO &...

  • Page 25: Printable Area Specifications

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Printable Area Specifications U.S. Paper and Transparency DOS Black Printing Page Size Top Margin U.S.

  • Page 26

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s International Paper and Transparency DOS Black Printing Page Size Top Margin International 0.0 mm 210 x 297 mm (0.0 in.) (8.27 x 11.69 in.)

  • Page 27

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Envelopes DOS Black Printing Top & Bottom Envelope Size Margins U.S. #10 Envelope 104.7 x 241.3 mm 3.2 mm (4.12 x 9.5 in.)

  • Page 28

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Cards DOS Black Printing Card Size Top Margin U.S. 4 x 6 101.6 x 152.4 mm 0.0 mm (4 x 6 in.) (0.0 in.)

  • Page 29: Physical Specifications

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P h y s i c a l S p e c i f i c a t i o n s Physical Specifications Printer Dimensions Weight: 5.3 Kg (11.6 lb.)

  • Page 30: Electrical Specifications

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Electrical Specifications Category Input Voltage Frequency 100 VAC 120 VAC 127 VAC 220 VAC 230 VAC 240 VAC Maximum Power Consumption...

  • Page 31: Environmental Specifications

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Environmental Specifications Category Specification Temperature Operating 5 to 40 ∞ C (41 to 104 ∞ F) Non-Operating (storage) –40 to 60 ∞...

  • Page 32

    Category Safety Certifications Power Module Printer with Power Module EMI Certifications Printer with Power Module S a f e t y a n d E M I S p e c i f i c a t i o n s...

  • Page 33: Reliability Specifications

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Reliability Specifications Category Mean Time Between Failures (MTBF) Pages Per Month R e l i a b i l i t y S p e c i f i c a t i o n s Specification 20,000 hours 1,000 total pages per month maximum...

  • Page 34

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a c k a g i n g S p e c i f i c a t i o n s Packaging Specifications Weight: 8.137 kg (17.94 lb.)

  • Page 35

    Attempting to refill the high- capacity print cartridge may cause a sudden loss of ink from the print cartridge . Printer damage caused by refilling high- capacity black ink or color ink print cartridges is not covered by the Hewlett-Packard warranty or customer service agreements.

  • Page 36

    C4590A C4586A 1. The Color Print Cartridge is supported by all HP DeskJet 600 and DeskWriter 600 series printers including the DeskJet 600 series, DeskJet 660C series, DeskJet 690C series, DeskJet 690C series, DeskWriter 600, DeskWriter 660C, DeskWriter 690C, and DeskWriter 690C.

  • Page 37

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Print Cartridge Specifications Specification T y p e Ink Base 51629A (Black) 51649A (Color) C1816A or 16A (Photo) Print Cartridge Life 51629A (Black)

  • Page 38: Thermal Inkjet Technology

    T h e r m a l I n k j e t T e c h n o l o g y Thermal Inkjet Technology The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 48 nozzles.

  • Page 39: Print Cartridge Safety

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Print Cartridge Safety If ink is accidentally ingested, contact the HP Health Line 1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling 1 (503) 494-7199.

  • Page 40: Maintaining Print Cartridges

    Press the Power button to turn off the printer rather than unplugging the printer. Note On the HP DeskJet and Desk Writer 600 Series Printers, opening the access door automatically moves the print cartridge to the center of the mechanism for easy access.

  • Page 41

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M a i n t a i n i n g P r i n t C a r t r i d g e s Modifying or Refilling Print Cartridges See “Print Cartridge Information/General/Refilling Policy.”...

  • Page 42

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e Identifying the Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date.

  • Page 43

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Method 2 - Read the Code on the Print Cartridge 1. Determine the manufacturing date from the code printed on the print cartridge.

  • Page 44

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Note Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism.

  • Page 45: Short Print Cartridge Life

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Short Print Cartridge Life There are several causes for short print cartridge life. The information below shows the average life of a print cartridge and possible causes for a reduction to its life.

  • Page 46

    Replace the print cartridge. If there becomes a pattern of faulty print cartridges, the printer may be causing the print cartridges to fail. In this case, return the printer for repair and indicate the history of the faulty print cartridges.

  • Page 47

    P r i n t C a r t r i d g e C l e a n i n g R o u t i n e Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Information/Print Cartridge Cleaning."...

  • Page 48

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s C l e a r i n g C l o g g e d N o z z l e s Clearing Clogged Nozzles If rows of dots are missing, the print cartridge contains ink, and print cartridge cleaning procedure did not solve the problem, the print cartridge...

  • Page 49

    Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troubleshooting Information/Print Quality Problems/Missing Dots."...

  • Page 50: Print Quality Problems

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t Q u a l i t y P r o b l e m s Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc.

  • Page 51

    Media Part Numbers The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper Handling.” HP Media Part Numbers...

  • Page 52

    Card (Available Card with two-sided printing Spring ‘97) 1. Verify through your User’s Guide the applicability of using banner paper with your printer. 2. Verify through your User’s Guide the applicability of using photo paper with your printer. Dimensions S h e e t s...

  • Page 53: Tips For Selecting And Using Paper

    Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.” Most plain paper manufactured for photo-copying produces good results for most printing needs. However, cotton bond paper, HP Premium Inkjet Paper, and HP Premium Glossy Paper produce excellent printing results for special projects.

  • Page 54

    Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to “Product Information/Specifications.” For best results when printing on transparencies, use HP Premium Transparency Film. Do not use paper that is damaged, curled, or wrinkled.

  • Page 55

    The following are guidelines when using labels in HP DeskJet printers: Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer. Do not use plastic or clear labels. DeskJet inks are formulated for use with paper or specially treated plastic papers and will not dry properly when used with plastic or clear labels.

  • Page 56

    Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.” Most 20 lb Z-fold banner-type paper will produce good results for your banner printing needs. However, HP Premium Inkjet Banner Paper, will produce excellent printing results for all your banner printing projects.

  • Page 57

    Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer. Remove the black print cartridge and replace it with the HP Photo Cartridge.

  • Page 58

    (that is, where the paper is longer than wide when placed in the IN tray). Always use print settings in the printer driver that match the media type, size, and orientation. Before inserting a stack of media into the IN tray, always tap its...

  • Page 59

    For letterhead paper, load the letterhead side down and facing the back of the paper tray. For HP Premium Inkjet Paper, load face down the side identified on the packaging as the print side with the corner arrow facing the back of the paper tray.

  • Page 60

    Part Numbers Note These power modules are not compatible with the HP DeskJet 300 series printers. Power Module Part Numbers and General Information Power Module Plug Type 2162978 People’s Republic of China 2162980 2162977 2162978 Continued on next page Country or Region’s...

  • Page 61

    Hong Kong 50 Hz Chile Israel Jordan 230 VAC Nicaragua 50 Hz North Africa Paraguay Peru Russia Turkey Asia, North Caribbean 220 VAC Indonesia 60 Hz South America Thailand HP Part Number 9100-5126 (C2182A) 9100-5131 (C2177A) 9100-5348 9100-5132 (C2176A) 9100-5346...

  • Page 62: Specifications

    Specifications Power Module Specifications Category Input Voltage (Power Module Dependent) Frequency 100 VAC 120 VAC 220 VAC 230 VAC 240 VAC Specification 100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240 VAC (±10%) 50/60 Hz (±3 Hz)± 60 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz) 50 Hz (±3 Hz)

  • Page 63: Troubleshooting

    Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer’s power socket. Power module may not be connected to a powered receptacle. Make sure any power strip switches are turned on. Also, try a different outlet.

  • Page 64: Warranty Information

    The duration of this limited warranty is stated above. Certain additional conditions and limitations of HP’s warranty are stated in the user’s guide. Those conditions and limitations include: For software products, the warranty applies only to the media upon which the product is recorded;...

  • Page 65

    Use of non-supported printing media or memory boards; or Improper site preparation or maintenance. For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer; print cartridge includes both toner cartridges and ink cartridges.

  • Page 66

    FITNESS FOR A PARTICULAR PURPOSE. To the extent that this Limited Warranty Statement is inconsistent with the law of the locality where the customer uses the HP product, this Limited Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain limitations of this Limited Warranty Statement may not apply to the customer.

  • Page 67: Obtaining Printer Drivers

    HP BBS Library HP's electronic bulletin board library service is available 7 days a week, 24 hours a day for your convenient access to HP printer drivers and support information. In the United States (for the following baud rates: 300, 1200, 2400, 4800, 9600, 14400), call (208) 344-1691.

  • Page 68

    Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport Updated Printer Drivers by Mail HP's Distribution Centers provide printer drivers and printer driver updates. Worldwide Fulfillment Information Driver Languages Distribution...

  • Page 69: Hp Express Exchange Service

    Touch newsletter. HP Customer Return Repair Service If uptime is less critical, the HP Customer Return Repair Service provides maintenance service at the HP Customer Service Center located in Corvallis, Oregon. HP will repair the product within two working days from receipt and return via surface transportation.

  • Page 70

    This service enhancement provides customers with a cost- effective and timely way to achieve quality support. HP SupportPack is sold exclusively through resellers (ordered like any other HP product) and is not available directly from Hewlett-Packard.

  • Page 71: Returning A Printer For Service

    Customers can contact Hewlett-Packard directly by calling HP Customer Support Center at (208) 323-2551. They will verify that the printer is in need of repair and transfer the customer to the HP-Corvallis Repair Center. If packaging materials are needed, call the HP Resellers...

  • Page 72

    In-transit damage is not covered by the warranty. It is suggested that shipments are always insured. When either a customer or reseller calls HP to arrange for service, the HP Corvallis Service Center will dispatch a premium carrier to pick up the product at the reseller or customer location.

  • Page 73

    If available for your country and language, phone numbers for HP FIRST and the European Customer Support Center are given in a separate document shipped with the printer. If additional information is needed, customers can call the reseller or the nearest HP Sales and Support Office.

  • Page 74: Elsewhere In The World

    If the customer is unable to determine the cause of the failure, the customer should contact their local reseller or the nearest HP Sales and Support Office for instructions on returning your printer for service and repair.

  • Page 75: Service And Support Resources

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s Service and Support Resources HP Support Assistant (CD-ROM) HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-ROM which is updated quarterly and mailed to you as part of the subscription.

  • Page 76

    S e r v i c e a n d S u p p o r t R e s o u r c e s For more information, call 1 (408) 553-7303. HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays. HP Customer Information Center The HP Customer Information Center provides presales product information.

  • Page 77: Ordering Supplies

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s Ordering Supplies Ordering Supplies Country Austria Australia/New Zealand Belgium/Luxembourg Canada (Except Toronto) Canada (Toronto) Community of Independent Sales Czech Republic...

  • Page 78: Hp Bbs Library

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s HP BBS Library The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem.

  • Page 79

    3. Once you receive the HP FIRST index, choose the documents you need. 4. Call HP FIRST again. A voice prompt will ask you for the index number of the documents you have selected and would like to have faxed to you.

  • Page 80

    Switzerland (German) Worldwide HP Audio Tips (U.S. Only) HP Audio Tips is an automated audio (voice) problem-solving tips for your most frequently asked questions. Use the following telephone number: 1 (800) 333-1917 S e r v i c e a n d S u p p o r t R e s o u r c e s...

  • Page 81: Hp Forum On Compuserve

    S e r v i c e a n d S u p p o r t R e s o u r c e s HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users.

  • Page 82

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s CompuServe Telephone Numbers by Country Table Local Call/ Country Free-Phone Number Argentina Australia (008) 025240...

  • Page 83

    Hewlett-Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warranty, the customer should call (208) 323-2551. If the product is out of warranty, the customer has two options.

  • Page 84

    Contacting Hewlett-Packard To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the following Worldwide Marketing Headquarters.

  • Page 85: Printer Repair Feedback Information

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n Printer Repair Feedback Information Procedure for Providing Repair Feedback Information: Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page. Observe the problem with the printer. Verify the problem is repeatable.

  • Page 86

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n HP DeskJet Printer Family Customer Codes (Cont.)

  • Page 87

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n HP DeskJet Printer Family Customer Codes (Cont.)

  • Page 88: Printer Information

    H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n HP Printer Repair Sheet Note To print this form, select “Print”...

  • Page 89

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s MS Windows Printing The HP DeskJet 690C series printer drivers are compatible with MS Windows 3.x, and MS Windows 95.

  • Page 90

    1. Double-click Main in the Program Manager. 2. Double-click Control Panel. 3. Double-click Printers. The default printer is listed in the text box at the top of the dialog box. To select a different default printer, double-click a printer from the list of installed printers.

  • Page 91

    The default printer name is followed by the port to which it is connected. To select a printer port in MS Windows 95: 1. From the Start button on the task bar, select Settings. 2. Select Printers and double-click the HP DeskJet 690C Series printer. 3. Select Printer, then select Properties 4.

  • Page 92

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s MS Windows Printer Software The HP DeskJet 690C printer software for MS Windows includes:...

  • Page 93: Installing The Printer Driver

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Installing the Printer Driver The minimum system requirements to run the HP Printing System for MS Windows are: MS Windows 3.x...

  • Page 94: Aligning The Print Cartridges

    2. Select Programs 3. Select HP DeskJet Utilities 4. Select HP DeskJet 690C Toolbox 5. Double-click the HP DeskJet 690C Toolbox icon 6. Select Printer Services 7. Select Align the Print Cartridges and follow the instructions. A l i g n i n g t h e P r i n t C a r t r i d g e s...

  • Page 95: About The Printer Driver

    Print iron-on transfers or flip a document Print a photograph For detailed help, click the Help button in the HP DeskJet print settings dialog box. A b o u t t h e P r i n t e r D r i v e r...

  • Page 96: Using The Printer Driver

    1. Double-click Main in the Program Manager window. 2. Double-click Control Panel. 3. Double-click Printers. 4. Select the HP DeskJet 690C printer in the Installed Printers list and click the Setup button. From MS Windows 95: 1. From Start, select Settings.

  • Page 97

    The dialog box has five tabs; General, Details, Setup, Paper, and Services which are described below. The General and Details tabs are provided by MS Windows, the Setup, Paper and Services tabs are provided by the HP DeskJet 690C series printer driver.

  • Page 98

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s General Property Page (MS Windows) General Property Page Options (MS Windows) Option Description Comment Allows you to include special printing instructions, etc.

  • Page 99

    Timeout Settings Not Selected: sets the time Windows waits before sending an error message that your printer is off or off line after you send a print job. Transmission Retry: sets the time Windows waits for your printer if your printer is on line but engaged.

  • Page 100

    ICM (Independant Improves consistency between the printer and other color devices Color Matching) connected to your system. Default Saves the current settings as the default settings for the printer. Help Opens the online help. Accepts changes. Cancel Cancel changes.

  • Page 101

    ColorSmart: Automatic vs. Manual Printing In most cases the best print output is obtained by choosing Automatic ColorSmart printing. In automatic mode, the printer driver analyzes each element in a document to provide the best color output. If the color output obtained using the Automatic ColorSmart option is not satisfactory, use the Manual option.

  • Page 102: Grayscale Printing

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Grayscale Printing ColorSmart also allows printing color documents in monochrome with discernible shades of gray.

  • Page 103

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Manual Grayscale Options Dialog Box...

  • Page 104

    Custom. Paper Type: Allows you to t ell the printer the type of paper upon which you are about to print. (Lets the printer decide which settings to use to give you the best results.) Cut-Sheet: Allows the use of cut-sheet paper, or, Banner: Allows the use of continuous-feed (Z-fold) banner paper.

  • Page 105

    Generally, specify the number of copies required from within your application.) Default Saves the current settings as the default settings for the printer. Help Opens the online HP DeskJet 820 Help. Accepts changes. Cancel Cancel changes. Apply Applies the settings only to document to be printed.

  • Page 106: Banner Printing

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Banner Printing HP DeskJet 690C series printers can be set to print both cut-sheet and banner paper. Banner printing is supported for up to 20 sheets of letter- sized or A4 Z-fold paper.

  • Page 107

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Two-Sided Printing (Manual Duplex) The printer driver can be set to print both sides of plain paper to economize and help conserve resources.

  • Page 108: Services Page

    Test printer This procedure test the communication between the computer and the communication printer. This test takes up to 3 minutes. An on-screen message appears giving status information. No printout is involved. Default Saves the current settings as the default for the printer.

  • Page 109: Optimizing Performance

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s Optimizing Performance The print speed and overall performance of HP DeskJet 690C series printers can be affected by several things: The amount of RAM can determine how fast documents are sent to the printer.

  • Page 110

    O p t i m i z i n g P e r f o r m a n c e Cleaning and Aligning Print Cartridges These functions are available from the Services Page (see above) and from within the HP DeskJet 690C Toolbox.

  • Page 111: Dos Printing

    Since DOS applications are developed independently under different standards, each DOS application requires its own printer driver. If there is no driver available for the HP DeskJet 690C series printer, use a driver for a different HP DeskJet printer. In some cases, the substitute driver will not provide access to all of the DeskJet 690C’s capabilities.

  • Page 112: Hp Deskjet Control Panel For Dos

    2. Make sure the computer and the printer are both turned on and connected with the proper cable. To install the HP control panel for DOS: 1. Insert the disk containing the HP Control Panel for DOS in the disk drive. 2. At the DOS prompt, type A:\Install (or B:\Install depending on the floppy drive configuration) and press Enter.

  • Page 113

    Control Panel. 2. Select Align Print Cartridges and follow the on-screen instructions. Two Ways to Use the HP DeskJet Control Panel for DOS The DOS Control Panel can run either as a stand-alone application or as a memory resident application. To run the DOS Control Panel as a stand- alone application: type DJCP at the DOS prompt.

  • Page 114

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s To set up the Control Panel for DOS as a memory resident application: 1.

  • Page 115

    H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O S / 2 OS/2 Although no OS/2 specific printer driver is available for the HP DeskJet 690C series printers, the MS Windows printer driver can be accessed through OS/2 by using MS Windows in OS/2.

  • Page 116: The Printing System

    Many printer problems and their solutions are reported in error messages that appear on the computer’s screen. When one of these messages is received, follow the instructions given. Check the HP DeskJet Status Monitor (MS Windows users) or the Print Monitor (Macintosh) for information on the current status of the printer.

  • Page 117: Troubleshooting Hints

    3. Wrong interface connection. For example, the printer is connected to the serial port (e.g. COM1) rather than a parallel interface port. 1. Verify the host is operating correctly by printing to another printer.

  • Page 118

    Stay Resident) software programs that are open and running in the background. Restart your computer. 4. It may be necessary to reinstall the printer driver software using the instructions from the setup card. 5. Your software program is not set up for the printer.

  • Page 119

    2. If the Power light comes on and the Form Feed light remain off, print a sample page. 3. If the sample page prints, the printer is not the problem. 4. Reconnect the printer cable and re-send the file.

  • Page 120

    Verify that the print settings are appropriate for the media selected. Make sure the correct print settings are selected in the printer driver. (The printer driver settings should appear in the Installed Printers dialog box.)

  • Page 121: Troubleshooting Tools

    Used for all cleaning purposes requiring water. HP Toolbox (MS Windows Users) HP Toolbox helps you diagnose and solve common printing problems. To access HP Toolbox, double-click the Toolbox icon in the HP DeskJet Utilities program group. Then follow the symptoms and solutions that apply.

  • Page 122: Troubleshooting Flowcharts

    T r o u b l e s h o o t i n g F l o w c h a r t s Power-O n Sect ion 1. Verify the power module is plugged into a powered AC receptacle. 2. Verify the power module is plugged into the printer. 3. Check the power module with another printer. 4. Unplug the interface cable.

  • Page 123: Troubleshooting Flowcharts - Self-test Section

    T r o u b l e s h o o t i n g F l o w c h a r t s Self-Test Sect ion See Printer Diagnostic Information/Error Light Control panel Indications. See "CSP205" and “CSP215 customer codes.

  • Page 124: Troubleshooting Flowcharts - Pc Connect Section

    T r o u b l e s h o o t i n g F l o w c h a r t s 1. Reconnect the interface cable. 2. Try another interface cable. 3. Verify the printer and computer are properly configured. 4. Try the printer with another computer. Print ASCII text?

  • Page 125

    Troubleshooting Flowcharts - Macintosh Connect Section Macint osh Connect Sect ion From the Self-Test Section 1. Verify the correct printer is selected in the Chooser (AppleTalk or Serial). Prints from a 2. If AppleTalk, verify that AppleTalk is active in the Chooser. Macintosh Computer? 3.

  • Page 126: Macintosh Troubleshooting

    P r i n t i n g S y s t e m T r o u b l e s h o o t i n g MacIntosh Troubleshooting Note HP periodically provides updates of the printer software. These updates may include enhancements that improve printer performance.

  • Page 127

    HP IEEE-1284 C2951A Compliant Cable Interface Specifications HP DeskJet printers communicate with computers through a single IEEE1284-B parallel I/O interface connector. For more information about interface connection and operation, see “DOS I/O Interface Description.” Communication Modes and Supported Protocols Category...

  • Page 128

    P r i n t e r I n t e r f a c e I n f o r m a t i o n IEEE-1284 Interface Connector 18 17 16 15 14 IEEE-1284 Interface Port (DOS/MS Windows) P i n Number Sour c e...

  • Page 129

    P r i n t e r I n t e r f a c e I n f o r m a t i o n IEEE-1284 Interface Port (DOS/MS Windows) (Cont.) P i n Compatibility Number Sou r ce Mode Peripheral Host...

  • Page 130

    HP DeskJet printer drivers meet the IEEE 1284-B standard for Level 1 devices. Input receivers meet the standard for Level 2 devices. This allows HP DeskJet printers to be connected to either a Level 1 or Level 2 host. Level 1 devices drive the interface with 5 V TTL circuits. Their requirements are consistent with pre-existing installed devices and they can operate with any other Level 1 compliant device.

  • Page 131

    Nibble Mode Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer. HP DeskJet printers and most computer hosts can operate in nibble mode. Hosts can switch back and forth between compatibility and nibble modes, thus establishing limited two-way (bi-directional) communication.

  • Page 132

    RS-422-A High-Speed Clocked Serial Interface Specifications HP DeskWriter printers have an 8-pin mini-DIN interface connector port. This connector port is compatible with RS-422-A serial, AppleTalk, and high-speed externally-clocked serial mode communication. The printer automatically determines if it is connected to an AppleTalk network or directly to a Macintosh printer port.

  • Page 133

    TxD+ RxD+ Note HP DeskWriter printer interface ports conform to RS-422 and cannot be configured to operate as RS-232-C. H P D e s k W r i t e r P r i n t e r s Interface Pine Description...

  • Page 134

    P r i n t e r I n t e r f a c e I n f o r m a t i o n Mac I/O Description HP DeskWriter printers detect and monitor which interface mode (serial or LocalTalk) is present, and automatically switch to the appropriate protocol.

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