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Amcrest IPM-721E User Manual
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Amcrest IPM-721E User Manual

720p pan/tilt wireless poe camera
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IPM-721E
720p Pan/Tilt Wireless POE Camera
User Manual
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Summary of Contents for Amcrest IPM-721E

  • Page 1 IPM-721E 720p Pan/Tilt Wireless POE Camera User Manual...
  • Page 2 4.2.1 Setting up your camera for the first time 4.2.2 Accessing your camera using multiple mobile devices 4.2.3 Configuring advanced settings on your camera 4.2.4 Using Amcrest Cloud for remote viewing, storage, and playback 4.2.5 Using plug-and-play for remote web access 4.3 Amcrest View App Setup 4.3.1 WiFi Configuration setup...
  • Page 3 4.3.5 Motion detection setup 4.3.6 Push notifications setup 4.3.7 Email alerts setup 4.4 Desktop access setup 4.4.1 Amcrest IP Config Software method 4.4.2 Installing the Amcrest browser plugin 4.4.3 Logging in 4.5 Amcrest Cloud Setup 4.6 Web Access Setup (AmcrestView.com) 4.6.1 Installing the AmcrestView.com browser plugin...
  • Page 4 5.4.1.1 Configuration 5.4.1.2 Video 5.4.1.3 Audio 5.4.2 Network 5.4.2.1 TCP/IP 5.4.2.2 Connection 5.4.2.3 PPPoE 5.4.2.4 DDNS 5.4.2.5 IP Filter 5.4.2.6 SMTP (Email) 5.4.2.7 UPnP 5.4.2.8 SNMP 5.4.2.9 Bonjour 5.4.2.10 Multicast 5.4.2.11 WiFi 5.4.2.12 802.1x 5.4.2.13 QoS 5.4.3 Event 5.4.3.1 Video Detection 5.4.3.2 Audio Detection 5.4.3.3 Alarm 5.4.3.4 Abnormality...
  • Page 5 5.4.4.1 Schedule 5.4.4.2 Destination 5.4.4.3 Record Control 5.4.5 System 5.4.5.1 General 5.4.5.2 Manage Users 5.4.5.3 Restore Factory Settings 5.4.5.4 Import/Export 5.4.5.5 Auto Maintain 5.4.5.6 Upgrade 5.4.6 Information 5.4.6.1 Version 5.4.6.2 Log 5.4.6.3 Online Users 5.5 Alarm 5.6 Logout 6. FAQs/Troubleshooting Glossary of Terms Appendix A: Toxic or Hazardous Materials or Elements...
  • Page 6 Call Amcrest Support using one of the following numbers Toll Free: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: +1-713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 ● Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below:...
  • Page 7 ● Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware ● Never use the default password for your camera. Always ensure that your password is at least 8-10 characters long and contains a combination of lowercase...
  • Page 8 Important Safeguards and Warnings 1．Electrical Safety All installation and operation should conform to your local electrical safety codes. The product must be grounded to reduce the risk of electric shock. We assume no liability or responsibility for any fires or electrical shock caused by improper handling or installation. 2．Transportation Security Heavy stress, violent vibrations, and excess moisture should not occur during transportation, storage, and installation of the device.
  • Page 9 Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1 Features and Specifications 1.1 Overview The Amcrest ProHD/HDSeries network camera is an excellent tool for digital surveillance that can be useful to a wide variety of users.
  • Page 10 ● Advanced Network Protocol Support The ProHD/HDSeries network camera is UPnP compatible, and also includes functionality for use with PPPoE, DDNS, and other protocols in order to allow remote and local connection with a large variety of network hardware. Note: There may be slight differences in functionality due to the existence of different product series.
  • Page 11 2 Device Overview The diagram below shows the camera’s profile and rear panel.
  • Page 13 Please refer to the following chart for information about the camera and its ports. Port Number Function Power port Audio input/output ports SD Card slot Alarm input/output ports Reset/WPS button/Indicator light (For reset, press and hold for 10 seconds; for WPS, push once and release) Network port Please refer to the chart below for information about the camera’s indicator light:...
  • Page 14 3 Connection & Installation This section provides information about the connection and installation of the Amcrest ProHD/HDSeries network camera. 3.1 Connection Guide The camera initially should be connected via the following method: In addition to connecting the camera to a computer, the camera should also be connected to a power source, by connecting the included power cable to both a power outlet, and the camera.
  • Page 15 Note: Prior to installation ensure that the installation environment can support at least 3 times the weight of the camera.
  • Page 16 4 Camera Access Setup This section of the guide will provide the user with information on how to setup access to the camera through any of the following methods. 4.1 Default Username and Password To login to the system for the first time, use one of the following default username/password combinations. Once you’ve successfully logged in, it is highly recommended to change the password for security reasons.
  • Page 17 We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.5 (Amcrest Cloud setup) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
  • Page 18 Android mobile operating systems. There are two versions of the app, Amcrest View Lite, and Amcrest View Pro. Amcrest View (Lite or Pro) on the App Store or Play Store. The Pro version contains features such as push notifications, sharing video and image files, exporting video in MP4 format, and exporting image files to your phone.
  • Page 19 Note: After installing the app, and before starting the app setup process, please make sure your phone is connected to the WiFi network you will be connecting your camera to. 2. From the home screen, tap the icon in the top-right corner to open the Device List.
  • Page 20 3. Tap the Add Device button. 4. Tap WiFi Camera.
  • Page 21 Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame. In case the QR code cannot be scanned, please tap Enter S/N Manually to enter in the camera’s serial number.
  • Page 22 5. Tap WiFi Configuration Setup. 6. Scan the QR code from the sticker on your camera.
  • Page 23 Note: The default username is admin and the default password is admin.
  • Page 24 Number) is entered correctly, then tap Next. you’ve filled out all of the fields, tap Next. Note: Most Amcrest cameras can only connect to 2.4 GHz WiFi networks, so please ensure that your phone is connected to a compatible network. Otherwise, perform the Ethernet WiFi Setup method in section 4.3.2.
  • Page 25 Help Center, tap the menu icon on the top left hand side, tap Help, then select which screen you'd like more information about. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888- 2127538. Step by step video tutorials available at www.amcrest.com/videos...
  • Page 26 Plug in your camera and follow the steps below to get your camera up and running. Please wait 30 seconds after plugging in the camera to allow it to initialize. 1. Download and open the Amcrest View Pro app from the App Store or Play Store.
  • Page 27 2. From the home screen, tap the icon in the 3. Tap the Add Device button. topright corner to open the Device List.
  • Page 28 4. Tap WiFi Camera. 5. Tap Ethernet WiFi Setup.
  • Page 29 6. Plug your camera into your router via an Ethernet 7. Ensure your mobile phone is connected to the cable. Don’t worry, once the camera is set up, the WiFi network that you will be connecting your camera can be unplugged and moved to a camera to, then tap Next.
  • Page 30 Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame. In case the QR code cannot be scanned, please tap Enter S/N Manually to enter in the camera’s serial number.

  • Page 31: Double Check To Ensure That Your S/N

    8. Scan the QR code [QR code icon] from the sticker 9. Double check to ensure that your S/N (Serial on your camera. Number) is entered correctly. Then, tap Next.

  • Page 33: Give Your Camera A Name, Then Enter In The Camera's Username And Password. Once

    Note: The default username is admin and the default password is admin. 10. Give your camera a name, then enter in the 11. Pick a WiFi network, enter in the password, and camera’s username and password. Once you’ve filled tap Next. out all of the fields, tap Next.

  • Page 34: Your Camera Is Almost Ready. Tap The Start Live Preview Button To Proceed With Changing Your Password

    Note: Note that once the password is changed here it will take effect immediately. If you forget your password, you can always hard reset the camera using the steps detailed in the FAQs section of this guide. 12. Your camera is almost ready. Tap the Start Live 13.
  • Page 35 The P2P Setup method is the method that should always be used to add a camera to more devices (smartphones, tablets, using the Amcrest View app) after the initial WiFi Configuration setup method has been followed and completed on the first device using the app.
  • Page 36 2. From the home screen, tap the icon in the top 3. Tap the Add Device button. right corner to open the Device List.
  • Page 37 4. Tap WiFi Camera. 5. Tap the Add Connected Device button near the top of the screen, then tap P2P Setup.
  • Page 39 Note: Move the camera or the phone to ensure that the entire QR code is visible and focused in the frame. In case the QR code cannot be scanned, please tap Enter S/N Manually to enter in the camera’s serial number.
  • Page 41 Note: The default username is admin and the default password is admin. 8. Give your camera a name, then enter in the 9. Your camera is now ready to go! Tap the Start camera’s username and password. Once you’ve Live Preview button to get started! filled out all of the fields, tap Next.
  • Page 42 4.3.5 Motion detection setup Setting up motion detection for the ProHD/HDSeries camera through the Amcrest View app will allow you to choose how your camera will react to and record motion. This is the best way to record events that are particularly of interest without needing to waste storage space by constantly recording.
  • Page 43 ● Delay: Set how long motion detection recording will continue after a motion event. ● Alarm Out: Configure alarm system integration. ● Snapshot: Toggle this switch to take snapshot when motion is detected. Follow the steps below to setup motion detection on your camera. 1.
  • Page 44 3. Tap Motion Detect to open the motion 4. Select the camera that you want to modify detection settings menu. motion detection settings for.
  • Page 45 Note: This feature is only available on the Amcrest View Pro version of the app, which is free to download. Here is a list of the configuration options for push notifications:...
  • Page 46 ● Push Type: Modify what type of push notifications are displayed. ● Motion Detect: Enable push notifications for motion detection alerts. ● Cam Masking: Enable push notifications for cam masking alerts. ● Local Alarm: Enable push notifications for local alarm alerts. ●...
  • Page 47 1. From the home screen, tap the icon in the 2. Tap Push Notifications to open the Push top left corner to open the main menu. Notifications settings menu.
  • Page 48 3. Tap Configuration to open the push 4. Select the camera that you want to modify notifications settings menu. Tap Event List to push notification settings for. see a history of past push notifications.
  • Page 49 4.3.7 Email alerts setup The Amcrest ProHD/HDSeries network camera has the ability to send you email alerts to notify you when motion detection occurs. This is an alternative to using push notifications, which come directly through the Amcrest View app.
  • Page 50 The benefit of doing this is twofold. One, because setting up a new account means you can set up email alerts without having to adjust or modify any of the security settings on your primary account and can work without a hitch.
  • Page 51 3. Tap Email Alerts to open the email alerts 4. Select the camera that you want to modify settings menu. email alert settings for. Note: If your provider is not listed, select Other, then Note: You can specify, in seconds, the Interval: how fill out the SMTP Server and Port fields.
  • Page 53 That’s what the browser plugin is for. To access the camera’s web interface, we will use the Amcrest IP Config Software method.
  • Page 54 4.4.1 Amcrest IP Config Software method Amcrest IP Config Software can be installed for free onto your computer from Amcrest’s official website. The IP Config Software is available for both Windows and Mac operating systems. To get directly to the downloads page, use this link: https://amcrest.zendesk.com/hc/en-us/categories/201939038-All-Downloads...
  • Page 55 4. Find the download in your Downloads folder, and click it to open the installer. 5. You will be asked to allow this program to make changes to your computer with a pop-up window, click Yes. 6. Once you see the first page of the installer wizard, click Next to continue.
  • Page 56 7. On the next page, check the box next to “I agree”, then click Install.
  • Page 57 8. After the progress bar completes, if you see a Windows Security Alert popup, click Allow access.
  • Page 58 9. This brings you to the main screen of Amcrest IP Config Software. Your camera will automatically be found on your network and appear in the list (if properly connected with an Ethernet cable to your router). You will also see the IP address associated with your camera.
  • Page 59 If your default browser is not Internet Explorer, you can write down the IP address from the Amcrest IP Config Software (IP address located above), open up Internet Explorer yourself, and type that into the search bar to get to the login screen. Typing your IP address directly into the search bar will look something like this: 4.4.2 Installing the Amcrest browser plugin...
  • Page 60 Note: After logging in for the first time, you will be prompted to change your password. To find the camera’s IP address, please refer to the Amcrest IP Config Software method (section 4.4.1) above. To install the browser plugin for the camera’s web interface, please refer to the section 4.4.2 above.
  • Page 61 2. Enter your login credentials. You may be prompted to change your password. 3. (Optional) Save this web page as a Favorite for easy access in the future. The camera is now successfully set up for live viewing and playback! To setup WiFi (optional), navigate to Setup >...
  • Page 62 5. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere.
  • Page 63 4.6.1 Installing the AmcrestView.com browser plugin 1. Open Internet Explorer, type ”www.amcrestview.com” into the search bar, and hit Enter. This will take you to the login screen: 2. Once you’re on the login page, you will see a message about installing the plugin below the login box. Click Download Now: 3.
  • Page 64 The plugin will close your browser sessions to install. Save any pages, then click Yes: On the next prompt, it will say the install was successful and ask you to restart your browser. Click OK:...
  • Page 65 AmcrestView.com 4.6.2 User method The user method requires that you first install the Amcrest browser plugin for AmcrestView.com. Then, you can register for an account to set up your camera. 1. On the main login screen, www.amcrestview.com, click...
  • Page 66 2. You will be taken to the registration form. Enter your Username, Password, then Confirm Password, type your Email, enter the Verification Code, make sure the box is checked confirming you’ve read the ‘Amcrest Terms of Service’, then click Create an Account:...
  • Page 67 3. You will see the Registration Successful message and a confirmation email will be sent to you: Check your email, and click the confirmation email from AmcrestView.com:...
  • Page 68 4. Once you’ve opened the email, click the confirmation link inside to complete your registration: 5. You will be taken back to AmcrestView.com and shown confirmation that your account has been activated. Click Go to Login: 6. You will be taken back to the login screen. Enter your new AmcrestView.com username and password, then...
  • Page 69 click Login: 7. A popup will appear from your Windows Firewall. Click Allow access: 8. You will be taken to the main screen of your account. From here, click the Add Device button:...
  • Page 70 9. Now you can enter your camera’s information. Enter a Device Name (this can be anything). Then, fill in the S/N (serial number) this can be found on the sticker attached to the bottom of your camera or through the web interface (click the “i” icon in the top bar, then click Version). Enter your username and password for the camera, not the username and password you just created for AmcrestView.com.
  • Page 71 10. You will then see your camera added to the device list on the main screen. Click the ‘eye’ icon to view the live feed: 11. Your browser will give you a notification asking you to allow popups from AmcrestView.com. Click Options for this site, then click Always allow: 12.
  • Page 72 13. A final popup will appear asking you to confirm that you allow this plugin on your browser. Mark the checkbox next to Do not show me the warning for this program again, then click Allow: Now you can enable any of your added cameras to see their live feeds. In the top-right panel, there is a channel list.
  • Page 73 Please refer to your router manufacturer’s documentation to learn how to enable UPnP on your router. Below is a step-by-step walkthrough that details how to setup the Amcrest IP2M-841/IPM-721 Cameras for Remote Web Access using UPnP and DDNS:...
  • Page 74 6. Click the Connections menu item on the left hand menu, and ensure that the HTTP port has changed. 7. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 75 If the process above is not working, please contact Amcrest Support via one of the following options: ● Visit http://amcrest.com/contacts and use the email form ● Call Amcrest Support using one of the following numbers Toll Free: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956...
  • Page 76 18. Login to your camera, open the main menu then go to Setup -> Network. 19. Click the DDNS menu item on the left hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
  • Page 77 5.1 Live The Live tab allows the user to see a live video feed from the camera. The live tab has 4 main sections: Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.4.1.2.1.
  • Page 78 Section 2: The functions bar allows the user to perform different camera functions while in live mode. See the table below for an explanation of the different functions available: Button Function Name Function Description Alarm Output Click this button to generate an alarm output signal. This button becomes red/grey depending on alarm output activation or cancellation.
  • Page 79 Section 4: This section of the Live tab shows the picture that the camera is broadcasting. The bitrate is shown in the top left corner, the native resolution is shown in the top right corner, the time stamp is shown below the native resolution, and the camera type is shown in the bottom left corner.
  • Page 80 Tour allows the user to string multiple presets together. To create and manage tours, follow the steps below: ● Ensure you have more than 1 preset configured already. ● Input the tour value and click Start. ● Input the preset value and then click the Add Preset button to add a preset. ● Continue adding presets as needed.
  • Page 81 This is the interface for the playback menu. There are 7 main sections: 1. Quick Actions: This panel allows the user to zoom in on playback footage, take a snapshot of the playback footage, or open the help menu. 2. File Menu: This panel allows the user to select a file type and data source. 3.
  • Page 82 5.4 Setup The Setup tab allows the user to change different camera settings. Below is a screenshot of the setup tab:...
  • Page 83 There are 3 main sections to note in the Setup tab: 1. Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. 2. Menu Items: These menu items each open up a different menu that allows the user to change specific settings for the camera.
  • Page 84 5.4.1.1.1 Configuration Below is a screenshot that shows the Configuration tab in the Configuration menu item: Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: ● Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal.
  • Page 85 ● Sharpness: This slider is used to adjust the sharpness of the video. The value ranges from 0 to 100. The larger the value is, the clearer the edges are and vice versa. Note: The higher the value, the higher likelihood of picture noise occurring.
  • Page 86 5.4.1.1.2 Profile Management Below is a screenshot that shows the Profile Management tab in the Configuration menu item: Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: ● Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on.
  • Page 87 Below is an explanation for each of the fields on the Video tab in the Video menu item: ● Code-Stream Type: This dropdown box allows the user to select different encode frame rates for different recorded events. This includes the main stream, motion stream, and alarm stream. The camera supports active control frame function (ACF).
  • Page 88 Sub Stream is a lower quality stream that allows the feed to take up less resources and bandwidth when streaming. The Main Stream and the Sub Stream have the same fields. Sub Stream can be enabled by checking the box next to Enable. To reset to default settings, click the Reset Defaults button.
  • Page 89 5.4.1.2.3 Overlay Below is a screenshot that shows the Overlay tab in the Video menu item: The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature.
  • Page 90 5.4.1.2.4 Path Below is a screenshot that shows the Path tab in the Video menu item: Below is an explanation for each of the fields on the Path tab in the Video menu item: ● The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder.
  • Page 91 Below is an explanation for each of the fields on the Audio menu: ● Enable: This checkbox allows the user to enable audio recording. ● Encode Mode: This dropdown box allows the user to select what audio format the audio should be recorded ●...
  • Page 92 5.4.2.1.1 TCP/IP TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is the language/protocol that allows communication between internet connected devices, whether on a local network, or a on the Internet at large. This screen allows for TCP/IP settings to be modified in order for the camera to establish a connection to the network.
  • Page 93 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a screenshot of the P2P settings tab:...
  • Page 94 Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. ●...
  • Page 95 Below is an explanation of the fields on the Connection settings tab: ● Max Connections: This field allows the user to specify the maximum amount of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. ●...
  • Page 96 5.4.2.2.2 ONVIF The ONVIF tab is where users can configure authentication via the ONVIF standard. Below is a screenshot of the ONVIF settings tab: To enable ONVIF, click the radio button next to Enable, and then click the save button. To reset to default settings, click the Reset Defaults button.
  • Page 97 AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below. To configure the camera for DDNS access using AmcrestDDNS, see section 4.7.1. Below is a screenshot of the DDNS settings screen, configured to AmcrestDDNS: To reset to default settings, click the Reset Defaults button.
  • Page 98 ● Trusted Sites: This checkbox allows the user to enable the IP Filter feature for trusted sites. ● Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list. Note: When accessing the camera externally, please add the MAC address of the router on the PC end. ●...
  • Page 99 ● Authentication: This dropdown box allows the user to select an encryption type. There are two types of email encryption protocols that are available. o SSL: Secure Socket Layer o TLS: Transport Layer Security ● Subject: This field allows the user to define the subject line of the email that is sent to the receivers. ●...
  • Page 100 The first column shows the checkboxes to enable the corresponding service on the table. o The second column shows the name of the services. To edit this, double click on the service line item. o The third column shows the name of the protocol used by that service. To edit this, click the pencil button in the modify column for that line item.
  • Page 101 5.4.2.8 SNMP SNMP stands for Simple Network Management Protocol. This protocol is used to provide a basic framework in order to allow connection between various network devices. Below is a screenshot of the SNMP settings screen: Below is an explanation of fields on the SNMP settings screen: ●...
  • Page 102 Click the checkbox next to Enable to the Bonjour functionality. The Server Name field allows the user specify what name to use in order to connect devices via the Bonjour protocol. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 103 5.4.2.11.1 WiFi The WiFi feature on this camera allows it to connect to a network wirelessly. Below is a screenshot of the WiFi tab on the WiFi menu: Below is an explanation of the fields on the WiFi tab of the WiFi menu: ●...
  • Page 104 Below is an explanation of the fields on the WPS tab of the WiFi menu: ● Enter PIN: This radio button allows the user to select the Enter PIN option for WPS o enter a PIN, enter the PIN in the PIN field, and enter an SSID in the SSID field ●...
  • Page 105 ● Command: This field allows the user to enter in a priority value for command packets. The range is between 063. ● Open the WMM: This checkbox allows the user to open the WiFi MultiMedia (WMM) options. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 106 5.4.3 Event This menu section allows the user to change different settings for triggering events. 5.4.3.1 Video Detection The video detection menu has two tabs: Motion Detect and Video Tamper. 5.4.3.1.1 Motion Detect This tab allows the user to modify motion detection settings. Below is a screenshot of the Motion Detect tab: Below is an explanation of the fields on the Motion Detect tab: ●...
  • Page 107 ● Anti-Dither: This field allows the user to set the anti-dither time. The values in this field can range from 5 to 600 seconds. This time value controls how long the alarm signal lasts. Based on motion detection, a buzzer can go off, a tour can begin, PTZ can be activated, a snapshot can be taken, or the camera can begin recording.
  • Page 108 ● Relay Out: This checkbox allows the user to enable the camera to trigger a connected alarm (connected to the alarm port on the back of the camera) when a motion detection alarm is triggered. ● Alarm Delay: This field specifies in seconds how long the delay between alarm activation and Relay alarm activation should be.
  • Page 109 ● Send Email: This checkbox allows the user to enable the camera to send an email when a motion detection alarm is triggered. ● PTZ: This checkbox allows the user to enable the camera to activate a PTZ tour when a motion detection alarm is triggered.
  • Page 110 ● Click and drag to set video tampering for certain days of the week. Also, periods of video tampering can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. Record: This checkbox allows the user to enable the camera to record video when a video tampering alarm is triggered.
  • Page 111 ● This menu allows the user to modify audio detection settings. Below is a screenshot of the Audio Detect screen: Below is an explanation of the fields on the Audio Detect tab: ● Enable: This checkbox enables an audio detection alarm for the camera. Enable Intensity Change: This checkbox enables intensity change for the camera audio.
  • Page 112 ● ● Send Email: This checkbox allows the user to enable the camera to send an email when an audio detection alarm is triggered. ● PTZ: This checkbox allows the user to enable the camera to activate a PTZ tour when an audio detection alarm is triggered.
  • Page 113 5.4.3.3 Alarm This screen is used to set external alarm settings for the camera and any devices attached to the camera’s relay. Below is a screenshot of the Alarm settings screen: Below is an explanation of the fields on the Alarm settings screen: ●...
  • Page 114 ● Sensor Type: This dropdown box allows the user to select which sensor type to use. The options are Normally Open (NO) and Normally Closed (NC). ● Record: This checkbox allows the user to enable the camera to record video when an alarm is activated. ●...
  • Page 115 5.4.3.4 Abnormality This menu has 3 tabs: SD Card, Network, and Illegal Access 5.4.3.4.1 SD Card This tab allows the user to set the camera’s response to an SD card related abnormality. Below is a screenshot of the SD card tab screen: Below is an explanation of the fields on the SD Card settings tab: ●...
  • Page 116 Below is an explanation of the fields on the Network settings tab: ● Event Type: This dropdown box allows the user to select which Network abnormality to set event triggers for. The 2 options are Disconnection and IP Conflict. ● Enable: This checkbox enables the Network abnormality trigger for the camera.
  • Page 117 Below is an explanation of the fields on the Illegal Access settings tab: ● Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. ● Login Failure: This field allows the user to specify how many failed login attempts must be attempted in order to trigger an Illegal Access abnormality event.
  • Page 118 5.4.4.1.1 Record Schedule This tab is where video recording settings are configured. Below is a screenshot of the Record Schedule settings screen: Below is an explanation of the fields on the Record Schedule settings tab: ● Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule.
  • Page 119 5.4.4.1.2 Snapshot Schedule This tab is where snapshot recording settings are configured. Below is a screenshot of the Snapshot Schedule settings screen: Below is an explanation of the fields on the Snapshot Schedule settings tab: ● Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule.
  • Page 120 5.4.4.1.3 Holiday Schedule This tab is where holiday settings are configured. Below is a screenshot of the Holiday Schedule settings screen: Below is an explanation of the fields on the Holiday Schedule settings tab: ● Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule.
  • Page 121 5.4.4.2 Destination This menu controls where recorded media is stored. There are 4 tabs in this menu: Path, SD Card, FTP, and NAS. 5.4.4.2.1 Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: ●...
  • Page 122 Below is an explanation of the fields on the SD Card settings tab: ● Device Name: This column designates the name of the SD card that is currently in the camera. ● Status: This column designates the status of the SD card. ●...
  • Page 123 5.4.4.2.4 NAS This tab is where the user can change NAS settings. Below is a screenshot of the NAS tab: Below is an explanation of the fields on the NAS settings tab: ● Enable: This checkbox allows the user to enable NAS uploading for the camera’s recorded media. ●...
  • Page 124 ● Record Stream: This dropdown box allows the user to specify which stream to record. The options are main stream and sub stream. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
  • Page 125 5.4.5 System This menu section allows the user to change general settings for the camera. 5.4.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.4.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: ●...
  • Page 126 Below is an explanation of the fields on the Date & Time settings tab: ● Date Format: This dropdown box allows the user to change the date format used in the camera. ● Time Format: This dropdown box allows the user to change the time format used in the camera. ●...
  • Page 127 5.4.5.2 Manage Users This menu allows the user to change the user accounts on the camera. By default, the camera only has the admin account which has all rights/authorities. Additional accounts can be created on this screen. Below is a screenshot of the manage users screen: Below is an explanation of the fields on the Manage Users screen: ●...
  • Page 128 5.4.5.3 Restore Factory Settings This screen allows the user to reset the camera and all of its settings to the factory settings. Below is a screenshot of the Default screen: Note: An alternate method to conduct a Factory Reset for the device is to press and hold the indicator light/reset button on the back of the device for 10 seconds (until the light changes).
  • Page 129 Below is an explanation of the fields on the Auto Maintain screen: ● Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot.
  • Page 130 5.4.6 Information This menu section allows the user to view information about the camera for reference purposes. 5.4.6.1 Version This screen allows the user to see various information about the camera’s software versions, as well as other information. Below is a screenshot of the camera’s version screen: On this screen, software version, web interface version, and ONVIF version are displayed.
  • Page 131 To backup the log, click the Backup button. To clear the log, click the Clear button. 5.4.6.3 Online Users This screen allows the user to see which users are online. Below is a screenshot of the Online Users screen: Click Refresh to refresh this table. 5.5 Alarm This screen is where the alarm log is kept.
  • Page 132 5.6 Logout Clicking the logout button will log out the user.
  • Page 133 6. FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: ● The power input is not correct voltage. ● The power cable connection is not secured correctly. ● The firmware was upgraded incorrectly.
  • Page 134 ● ● The SD card is broken. The SD card slot is malfunctioning. ● The camera’s firmware is incompatible with the recorded video. ● The recorded files have been overwritten. ● The recording function has been disabled. 6. Playback video is distorted. Below are a few possible reasons why this may be occurring: ●...
  • Page 135 ● ● 10. Motion detection does not work. Below are a few possible reasons why this may be occurring: ● The motion detection time period may be incorrectly configured. Motion detection zone setup is not correctly configured. Motion detection sensitivity is too low. 11.
  • Page 136 ● ● 13. Network connection is not stable. Below are a few possible reasons why this may be occurring: ● The network is not stable. ● There may be an IP address conflict. ● There may be a MAC address conflict. The PC or camera network card may be defective.
  • Page 137 15. Alarms are not working. Below are a few possible reasons why this may be occurring: ● The alarm is not setup correctly. ● The alarm cable is not connected correctly. ● The alarm input signal is not correctly configured. ●...
  • Page 138 Glossary of Terms ● Abnormality – Any malfunction in terms of storage of data to the SD card. ● Alarm Delay – The gap in time between alarm activation and Relay alarm activation. ● Alternate Gateway – The node on the computer network that the network software uses when an IP address does not match any other routes in the routing table, and when the default gateway is not available.
  • Page 139 ● S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. ● Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.
  • Page 140 ● FCC Statement 1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. 2.
  • Page 141 Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 142 To contact Amcrest support, please do one of the following: ● Visit http://amcrest.com/contacts and use the email form ● Call Amcrest Support using one of the following numbers Toll Free US: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177 UK: 203-769-2757 ●...
  • Page 143 © Copyright Amcrest 2016...