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HP Laserjet,Color Laserjet 3100 User Manual

Hp laserjet,color laserjet 3100: users guide.
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Product User's Guide
English

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Troubleshooting

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   Summary of Contents for HP Laserjet,Color Laserjet 3100

  • Page 1

    Product User's Guide English...

  • Page 2

    France, Germany, and the U.K. - Printer drivers, updated HP printer software, and support documentation are available to help answer your questions about HP products. Use Keyword HP to start your tour or call (1) (800) 827-6364 preferred customer #1118 to subscribe. In Europe, call the appropriate...

  • Page 3

    HP FIRST: HP FIRST is a free, automated fax retrieval service that is available to end users and resellers 24 hours per day, 7 days per week. HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any Touch Tone phone and request up to three documents per call.

  • Page 4

    HP LaserJet 3100 Product User Guide...

  • Page 5: Copyright Information

    Do not touch the contacts on the end of the telephone cord or any of the sockets on the HP LaserJet 3100. Replace damaged cords immediately. Never install telephone wiring during a lightning storm.

  • Page 6: Table Of Contents

    Introduction ......... . . 11 HP LaserJet 3100 product features ..... 12 Checklist for setting up if installing software .

  • Page 7

    Faxing overview ........62 Faxing using the HP LaserJet 3100 product....62 Sending faxes using the Document Assistant (software) .

  • Page 8

    Printing on special media ....... 105 Managing HP LaserJet toner cartridges ....107 Extending toner life by redistributing toner .

  • Page 9

    Common scan modes ....... 125 Working with scanned items in the viewer ....126 Saving scanned items.

  • Page 10

    Clearing jams from paper path areas ..... . 180 Resetting the HP LaserJet 3100 product ....184 Resolving control panel error messages .

  • Page 11

    Software license agreement ......257 HP sales and service offices ......259 Appendix C Changing Parallel Port Modes General information .

  • Page 12: Set Up

    Print – Easily print documents with the laser quality you have come to expect from an HP LaserJet printer. Fax – Use the HP LaserJet 3100 product as a standalone fax machine (your computer doesn’t have to be on) to send and receive faxes, as well as perform advanced tasks such as forwarding faxes to another location.

  • Page 13: Hp Laserjet 3100 Product Features

    (2 up and 4 up) and collation for very large documents If you have a computer, HP strongly recommends that you install the software. This provides you with the full functionality of the HP LaserJet 3100 product and is the easiest method for setting required features.

  • Page 14: Checklist For Setting Up If Installing Software

    If you choose not to install software at this time, you need to do the following to set up the HP LaserJet 3100 product as a standalone fax machine and copier (instructions follow): Unpack the HP LaserJet 3100 product and check the box contents...

  • Page 15: System Requirements

    System requirements If you are installing software and will be doing an Express installation, your computer needs to meet the following minimum requirements: have an IBM PC (or 100% compatible) 486 processor or better (or Pentium with a dedicated IEEE-1284 bidirectional or ECP-compliant parallel port have 16 megabytes (MB) or more of RAM (32 MB or more of RAM for Windows NT 4.0)

  • Page 16: Checking The Contents

    G IEEE-1284 Compliant Parallel Cable (with a “C” Connector) Power Cord Telephone Cord HP LaserJet Toner Cartridge Paper Loading Label Software on CD-ROM Save the box and packing material in case you need to move or ship the HP LaserJet 3100 product later. 1 Set Up 15...

  • Page 17: Identifying Parts

    Identifying parts Before setting up the HP LaserJet 3100 product, make sure you can identify the following parts related to the scanner path and paper print path. Identifying scanner path parts Items to be faxed, copied, or scanned use the scanner path, which...

  • Page 18: Identifying Printer Path Parts

    Identifying printer path parts Paper for printing, received faxes, and copy output follows the printer path. This path consists of the following parts: Paper Path Lever Paper Output Bin Front Paper Output Printer Door Release Latches Printer Door Paper Input Bin Single-Sheet Input Slot 1 Set Up 17...

  • Page 19: Installing The Toner Cartridge

    Installing the toner cartridge 18 1 Set Up HP recommends using HP LaserJet toner cartridges. HP has designed its HP LaserJet 3100 product and toner cartridges to work together to give you optimal image quality and reliability. CAUTION To prevent damage, do not expose the toner cartridge to light for more than a few minutes.

  • Page 20

    (about twice as long as the cartridge). Hold the cartridge by the handle (so that the arrows are facing the HP LaserJet 3100 product) and slide the cartridge into the black grooves in the HP LaserJet 3100 product.

  • Page 21: Attaching Supports

    Attaching supports 20 1 Set Up There are four supports you need to install to support media or items feeding into or coming out of the HP LaserJet 3100 product. To attach supports Locate the paper input support (A), paper output support (B), document feeder support (C), and document output support (D).

  • Page 22: Attaching The Paper Loading Label

    HP LaserJet 3100 product. Carefully remove the label for your language from its backing sheet. Attach the label to the HP LaserJet 3100 product near the paper input bin. As the label indicates, always remove and realign all paper together before reloading.

  • Page 23: Loading Paper

    You can load up to 100 sheets of 20 lb (75 g/m ) paper into the paper input bin. The HP LaserJet 3100 product prints, copies, and prints received faxes using media from the paper input bin (or the single-sheet input slot).

  • Page 24: Connecting The Parallel Cable

    Turn off the computer. Squeeze the clips on the sides of the parallel cable and attach it to the connector on the back of the HP LaserJet 3100 product. Gently tug on the cable to ensure it is securely connected, and then push it back in.

  • Page 25: Connecting Telephone Cords

    If you are connecting the HP LaserJet 3100 product to a line receiving both fax and voice calls (a shared line) and have these types of features, HP recommends getting a second telephone line dedicated to fax calls.

  • Page 26: Connecting The Hp Laserjet 3100 Product

    Connecting the HP LaserJet 3100 product Use this procedure to connect the HP LaserJet 3100 product to the wall socket. To connect the HP LaserJet 3100 product If any telephone cords are plugged into the wall socket, unplug them and set them aside.

  • Page 27: Deciding What Else To Connect

    Deciding what else to connect In the last step, you connected the HP LaserJet 3100 product to the wall jack. Generally, there are only three other devices you might want or need to connect to this same jack: a telephone, an answering machine, and an external modem or computer with an internal modem.

  • Page 28: Connecting Other Devices (optional)

    (a shared line). Connect all other devices you have to the same jack as the HP LaserJet 3100 product. See “Connecting other devices” later in this chapter.

  • Page 29

    To connect devices with British Telecom sockets HP LaserJet 3100 Product If you are not connecting one (or more) of the devices shown, just cross it out. Then, in the order indicated, connect the devices you do have. See the next page for step-by-step instructions.

  • Page 30

    Step 1 Unplug all devices from their power source. Step 2 Make sure the HP LaserJet 3100 product is plugged into the wall socket. Step 3 Connecting a computer with an internal modem If you are not connecting a computer with internal modem, go to the next step.

  • Page 31

    You may connect part of the devices to another wall socket for this phone line. However, if you have an answering machine, connect it to the same wall socket as the HP LaserJet 3100 product. 30 1 Set Up...

  • Page 32

    Step 1 Unplug all devices from their power source. Step 2 Make sure the HP LaserJet 3100 product is plugged into the wall socket. Step 3 Plug a dual adaptor (not included) into the cord for the HP LaserJet 3100 product.

  • Page 33: Connecting The Power Cord

    Connecting the power cord 32 1 Set Up The HP LaserJet 3100 product does not have a power switch. It turns on when the power cord is connected. CAUTION HP does not recommend use of battery backup or uninterruptible power supplies with this product.

  • Page 34: Installing The Software

    PC Fax software – allows you to send faxes from and receive faxes to your computer. The HP JetSuite™ Pro software – allows you to print, fax, copy, and scan from your computer. Also lets you annotate, organize, and store scanned items.

  • Page 35: If You Already Have A Pc Fax Program

    The JetSuite software that came with the HP LaserJet 3100 product includes a PC fax program. HP recommends using the included JetSuite PC fax program because it is designed to work with the HP LaserJet 3100 product. However, you can continue using the PC fax program you already have.

  • Page 36: Using The Cd-rom Or Floppy Disks

    Using the CD-ROM or floppy disks The software was shipped on CD-ROM. If you need floppy disks, you can make them (if you have access to another computer with a CD-ROM drive) or order them. To make floppy disks, see “Creating floppy disks from the CD-ROM”...

  • Page 37

    To install the software on Windows 3.1 x To quit all open programs except Program Manager: a Press b Select a program to close. c Click End Task and press d Repeat steps a-c to close the other programs. For CD-ROM: Insert the CD-ROM into the CD-ROM drive (usually D).

  • Page 38: Creating Floppy Disks From The Cd-rom

    HP LaserJet 3100 product software from your computer. The uninstall option will not automatically remove your JetSuite PC Fax Phone Books or any documents created using the HP LaserJet 3100 product and the JetSuite Pro software. To uninstall the software for Windows 95/NT 4.0 Note To uninstall the software from Windows NT 4.0, you must log on with...

  • Page 39

    To uninstall the software for Windows 3.1 x In Program Manager, double-click JetSuite Uninstall in the JetSuite Pro program group, and then follow the directions on the screen. The software is removed from the computer. 38 1 Set Up...

  • Page 40: Installation Troubleshooting

    Repeat for each other open program. Then, re-install the software. Make sure the parallel cable between the computer and the HP LaserJet 3100 product is securely connected. Make sure the power cord is securely connected between the HP LaserJet 3100 product and the power source.

  • Page 41: Setting Required Features For Standalone Fax

    Setting required features for standalone fax Certain settings must be determined before using the HP LaserJet 3100 product as a fax machine. If you have installed the software, you already set these features, and you can go to the next section.

  • Page 42: Setting The Time And Date

    The time and date information is included in the header that prints at the top of faxes you send. The time and date also show on the control panel display when the HP LaserJet 3100 product is idle. To change the time and date...

  • Page 43: Setting The Fax Header

    Setting the fax header This information prints at the top of faxes you send. Filling it in is a legal requirement. Most HP LaserJet 3100 product functions are not available until it is filled in. Note For special dialing symbols, see Chapter 8 “Managing Basic Features.”...

  • Page 44: Setting The Answer Mode And Rings To Answer

    This also allows the HP LaserJet 3100 product to listen to the call, and if it detects fax tones, to take the call.

  • Page 45: To Set The Answer Mode

    To set the answer mode Press Use the NTER Use the NTER Press Use the NTER Press To set the number of rings to answer Press Use the NTER Use the NTER Press Enter the number of rings to answer and press Press 44 1 Set Up NTER...

  • Page 46: Printing A Test Page

    Printing a test page Use the “To print a self-test report” procedure to ensure that the HP LaserJet 3100 product is working properly. If you installed the software, see “To print a test page from the software” to ensure that the HP LaserJet 3100 product and software are working properly.

  • Page 47

    46 1 Set Up...

  • Page 48: Quick Tutorial

    Quick Tutorial Introduction Read this chapter for a quick start in learning the basics about the HP LaserJet 3100 product. This chapter contains the most general information about how to do everyday tasks. You’ll also find many pointers to more information and how to get help.

  • Page 49: Identifying Control Panel Keys And Features

    Identifying control panel keys and features Look for the following buttons and features on the control panel. These buttons and features are used to fax paper-based documents, make copies, and adjust settings for the HP LaserJet 3100 product. Ready Light – When solid, indicates the HP LaserJet 3100 product is ready and has no error conditions.

  • Page 50: Using The Control Panel Menu

    When you find the item you want, press selection. When you have saved the final selection, press exit the menu and return the HP LaserJet 3100 product to the Ready state. . This gives you access to the Menu choices.

  • Page 51: Identifying Document Assistant Features (software)

    Identifying Document Assistant features (software) The Document Assistant is a dialog that appears on the computer screen when you load a document into the document feeder tray. (This assumes that you have installed the software and your computer is on.) Click anywhere on the Document Assistant to activate it and display the names of the functions: As indicated, you can choose to fax, copy, or scan the document loaded in the document feeder tray.

  • Page 52: Accessing The Jetsuite Pro Software

    Cancel buttons. Click Config. to access software and HP LaserJet 3100 product configuration settings. Help takes you to the online help for the JetSuite software and the HP LaserJet 3100 product. Clicking Cancel closes the Document Assistant. Accessing the JetSuite Pro software...

  • Page 53: Introducing The Viewer (software)

    Introducing the viewer (software) When you initiate a scan from the Document Assistant, the scanned item appears as an unnamed file in the viewer of the JetSuite Pro software. Identify the different parts of the viewer window: Toolbar Annotation toolbar Close-up view of a scanned item...

  • Page 54: Introducing The Desktop (software)

    Introducing the desktop (software) When you close a document in the viewer, it appears as a thumbnail (a small image) or file name in the desktop of the JetSuite Pro software. Identify the following features on the desktop: JetSuite Folders Manager toolbar The desktop helps you manage scanned documents.

  • Page 55: Using Online Help

    Using online help You installed the online help when you installed the software. Online help contains detailed procedures that guide you through any task you want to perform from the software. It provides information that is specific to the current task. Online help is also a troubleshooting tool. When questions arise or a problem occurs, the quickest way to find a solution is to access your online help.

  • Page 56: Loading Items To Be Faxed, Copied, Or Scanned

    Place up to 30 pages top first, face down, into the document feeder tray. Wait for the HP LaserJet 3100 product to load the first page. 2 Quick Tutorial 55...

  • Page 57: Sending A Fax

    Sending a fax You can send a fax using the control panel or by clicking Fax on the Document Assistant. If you choose the control panel, the Document Assistant disappears. To send a fax using the control panel Dial the fax number using the numeric keys. Load the document into the document feeder tray.

  • Page 58

    To send a fax using the Document Assistant Load the document into the document feeder tray. When the Document Assistant appears, click anywhere on it to activate it. Click Fax. When the JetSuite PC Send Fax dialog box appears, type the recipients name and fax number and add a cover page (optional).

  • Page 59: Making A Copy

    Making a copy You can initiate a copy using the control panel or by clicking Copy on the Document Assistant. If you choose the control panel, the Document Assistant disappears. To make a copy using the control panel Load the document into the document feeder tray. If you are just making one copy, press - Or - If you are making multiple copies, use the numeric keys to enter...

  • Page 60

    To make a copy using the Document Assistant Load the document into the document feeder tray. When the Document Assistant appears, click anywhere on it to activate it. Click Copy. In the dialog box that appears, adjust options, such as contrast and brightness.

  • Page 61: Scanning An Item

    Scanning an item You must have installed the software to scan an item. Start a scan from the Document Assistant by clicking Scan. When the next dialog box opens, click Start Scan or Scan to Text. Clicking Start Scan places the item in the viewer of the JetSuite Pro software.

  • Page 62: Faxing

    HP LaserJet 3100 product and the software. In this chapter, you will also learn how to work with paper faxes using the HP LaserJet 3100 product’s control panel. If you can use the software to adjust the setting or perform the same procedure with a...

  • Page 63: Faxing Overview

    The HP LaserJet 3100 product operates just like a regular fax machine; you don’t have to install the software or have the computer on for it to work. From the HP LaserJet 3100 product, you can send and receive paper faxes and adjust all settings needed for faxing from the control panel.

  • Page 64: Sending Faxes Using The Document Assistant (software)

    After clicking Fax, you can fill out the recipient’s information and send the fax. You also have access to settings for the HP LaserJet 3100 product. The advantages to using the Document Assistant are that you can add an electronic cover sheet (stored on the desktop) and access fax numbers stored in the JetSuite PC Fax Phone Books.

  • Page 65: Faxing Using A Program (software)

    Many users choose to send faxes from the computer because it is convenient, but because of the limitations on receiving to the computer, most users choose to receive faxes to the HP LaserJet 3100 product. 64 3 Faxing...

  • Page 66

    HP LaserJet 3100 product, will have an entry in the Log folder on the desktop. The Log entry is not the fax itself but a record of the basic information about the fax, such as when and to whom it was sent or when and from whom it was received.

  • Page 67: Sending Faxes

    Selecting items for faxing, copying, and scanning The HP LaserJet 3100 product can fax, copy, and scan various types of items, from 2 by 3.5 inches (51 by 89 mm) (the size of a business card) to 8.5 by 30 inches (215 by 762 mm) pages. It also accepts...

  • Page 68

    See “To load thick items” in this chapter. If you have a problem with the HP LaserJet 3100 product, see chapter 9, “Troubleshooting and Maintenance.” ), or irregularly sized items such as receipts,...

  • Page 69: Loading Items To Be Faxed

    Adjust the guides in the document feeder tray to the size of the item you are loading. Place up to 30 pages top first, face down, into the document feeder tray. Wait for the HP LaserJet 3100 product to load the first page.

  • Page 70

    Locate the special media lever on the top edge of the control panel and move it to the right. CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page. Load only one sheet at a time, top first, face down, into the document feeder tray.

  • Page 71: Adjusting The Contrast

    Adjusting the contrast The contrast setting affects the lightness or darkness of an outgoing fax as it is being sent. Using the following procedure changes the contrast for the current job only. After the fax has been sent, the contrast setting returns to the default. Note To change the default contrast, see “Changing the default contrast”...

  • Page 72: Resolution Options

    Resolution options Use this table to determine which resolution setting to choose for your fax. Note that each increase in quality lengthens transmission time. Choose this resolution: Standard (203 by 98 dpi) Fine (203 by 196 dpi) Superfine (300 by 300 dpi) Photo (halftone images scan up to 300 by 300 dpi)

  • Page 73: Inserting A Pause While Dialing

    If you enter the pause at the end of a number you are programming into a one-touch key, speed-dial code, or group-dial code, the HP LaserJet 3100 product waits to dial this number until you enter another number.

  • Page 74: Special Dialing Symbols Options

    Special dialing symbols options The following table shows which dialing symbols can be entered into a fax number using the procedure on the previous page. Dial Symbol menu choice Dial * Detect dial tone Tone dial Error correction Fax speed Charge code Hook flash Symbol...

  • Page 75: Sending Faxes To One Recipient

    Adjust any options, such as contrast or resolution. Press After the last page of the fax has exited the HP LaserJet 3100 product, you can start sending another fax, copying, or scanning. If you faxed a thick document, make sure to move the special media lever back to the left.

  • Page 76: Sending Faxes To Multiple Recipients

    Press Press Press The HP LaserJet 3100 product scans the document into memory and sends the fax to each fax number specified. If a number in the group is busy, the HP LaserJet 3100 product dials the remaining numbers before attempting any redials.

  • Page 77

    Superfine or Photo, the resolution defaults to Fine. Press The HP LaserJet 3100 product scans the document into memory and sends the fax to each fax number. If a number in the group is busy, the HP LaserJet 3100 product dials the remaining numbers before attempting any redials.

  • Page 78: Using Manual Dial

    There may be times when you want to dial a fax number from a telephone connected to the same line as the HP LaserJet 3100 product. For example, if you are sending a fax to a person whose HP LaserJet 3100 product is in Manual mode, you can call them first to let them know the fax is coming.

  • Page 79: Redialing Manually

    Redialing manually By factory default, the HP LaserJet 3100 product automatically redials busy numbers up to five times at specified intervals. It does not redial if there is no answer. If you want to send another document to the last fax number dialed, use this procedure to redial.

  • Page 80: Sending A Fax With Confirmation

    Sending a fax with confirmation Use this procedure if you need to make sure the current fax transmission was successful and your HP LaserJet 3100 product is not set to print a transmission report normally. The report includes a thumbnail of the first page of the fax, if it is still available in memory.

  • Page 81: Sending Long Pages

    If you want to fax an item longer than 39 inches (991 mm), such as a banner, you can feed it through the HP LaserJet 3100 product in one piece using one of the following procedures. These procedures affect the current job only.

  • Page 82: Sending A Fax At A Future Time

    Sending a fax at a future time You can schedule a fax to be sent automatically at a future time to one or more people. Once you finish this procedure, the HP LaserJet 3100 product scans the document into memory and returns to the Ready state so you can do other tasks.

  • Page 83: Setting Up A Fax For Request (being Polled)

    Use the Your HP LaserJet 3100 product scans the document into memory and sends it when the receiving HP LaserJet 3100 product requests it. If the recipient needs help requesting the fax, tell them to see their fax machine’s documentation.

  • Page 84: Canceling The Current Fax Job

    Canceling the current fax job Stop a single fax currently dialing or being transmitted or received using this procedure. To cancel the current fax job Press been transmitted are canceled. CAUTION Pressing Canceling a fax job using Job Status Use this procedure to cancel a fax that: is waiting to redial after a busy signal or no answer.

  • Page 85: Receiving Faxes

    Receiving faxes Follow the procedures below for managing faxes routed to the HP LaserJet 3100 product. Loading paper for receiving faxes The instructions for loading media in the paper input bin or single- sheet input slot are the same whether you are printing, faxing, or copying, except that faxes can only be printed on Letter-, A4-, or Legal-sized paper.

  • Page 86: Receiving Faxes When You Hear Fax Tones

    If you are close to the HP LaserJet 3100 product, press the control panel. When you answer any phone connected to the line (an extension...

  • Page 87: Reprinting Faxes

    If a fax didn’t print because the toner ran out or printed on the wrong type of media, you can try to reprint it. The HP LaserJet 3100 product reprints up to 10 of the most recently printed faxes; the actual number of faxes stored for possible reprinting is determined by how much memory is available.

  • Page 88: Clearing Faxes From Memory

    (polling) If someone else has set up a fax to be polled, you can request that the fax be sent to your HP LaserJet 3100 product. (This is also known as polling another machine.) To request a fax from another fax machine...

  • Page 89: Using Fax Forwarding

    To use this feature, your HP LaserJet 3100 product must be the one receiving faxes (not the computer) and must be set to Automatic mode.

  • Page 90: Using Remote Retrieval

    Using remote retrieval If you are away from your HP LaserJet 3100 product but would like to retrieve your faxes, you can have them sent to a fax machine at your present location. To use this feature, your HP LaserJet 3100 product must be the one receiving faxes (not the computer) and must be set to Automatic mode.

  • Page 91

    ##. Note If your HP LaserJet 3100 product is on a PBX system, enter the access code (usually a 9 or 0) with the fax number. Select one of the following options: •...

  • Page 92

    “To set up before leaving,” except choose No in step 6. If you chose to have the HP LaserJet 3100 product keep in memory a copy of the faxes you printed at the remote location, or if more faxes have come since you last retrieved, Print Faxes appears on the control panel display.

  • Page 93: Using Pager Notification

    Press Turning off pager notification When you no longer want the HP LaserJet 3100 product to notify your pager when faxes arrive, turn off the feature by repeating steps 1-3 of the above procedure. Then, press NTER...

  • Page 94: Features Available Only Through The Software

    What If... I want to use more than one of the HP LaserJet 3100 product functions at the same time? This product is specifically designed to allow you to do many tasks simultaneously, such as print while sending a fax.

  • Page 95

    A paper jam occurs while a fax is coming in? The fax is received to memory. As soon as you remove the jam, the HP LaserJet 3100 product reprints the jammed page and continues printing the rest of the fax.

  • Page 96: Printing

    Introduction This chapter introduces you to the basics of loading media into the HP LaserJet 3100 product and choosing a paper output path, as well as tips for performing printing tasks with special media. Typically, all print-related commands are executed through the program used to create the document.

  • Page 97: Selecting Print Media

    HP LaserJet 3100 product) or paper meeting HP’s specifications. When it meets HP’s requirements, you can also use paper with up to 100% recycled fiber content. To order HP paper or the HP LaserJet Printer Family Paper Specification Guide , see “Ordering parts”...

  • Page 98: Selecting Media Sizes

    Selecting media sizes The paper input bin can hold up to 100 sheets of 20 lb (75 g/m media. The single-sheet input slot is designed to hold one sheet. Both can be adjusted to hold media measuring from 3 by 5 inches (76.2 by 127 mm) to 8.5 by 14 inches (216 by 356 mm).

  • Page 99: Loading Media

    You can load up to 100 sheets of 20 lb (75 g/m ) paper into the paper input bin. The HP LaserJet 3100 product prints, copies, and prints received faxes using media from the paper input bin (or the single-sheet input slot).

  • Page 100: Using The Single-sheet Input Slot

    Using the single-sheet input slot, you can print one sheet of media at a time without using the paper input bin. The HP LaserJet 3100 product takes media loaded in the single-sheet input slot before it takes from the paper input bin.

  • Page 101: Selecting The Output Path

    100 4 Printing Selecting the output path Use this procedure to determine if printed pages come out of the paper output bin or the front paper output slot. Choose the front paper output slot if you are printing on special media, such as 28 lb (100 g/m ) weight paper or heavier, envelopes, transparencies, or labels.

  • Page 102: Printing On Letterhead And Envelopes

    Note If printing on embossed or preprinted paper, make sure the paper meets HP’s paper specifications. To order the HP LaserJet Printer Family Paper Specification Guide , see “Ordering parts”...

  • Page 103

    102 4 Printing To print on envelopes If you are printing one envelope followed by regular sheets of paper, place the envelope into the (A) single-sheet input slot and regular sheets of paper into the (B) paper input bin. - Or - If you are printing several envelopes in succession, fill the paper input bin (B) with up to seven...

  • Page 104: Printing Tasks

    Printing tasks With the HP LaserJet 3100 product you can manually duplex print and stop a print job. Stopping a print job There are two ways you can stop a print job: If your print job has not started to print, you can cancel it from the Print Manager in Windows 3.1 x or from the print spooler in...

  • Page 105

    Print the second side by placing the sheet back into the paper input bin or the single-sheet input slot. Make sure the side that has already been printed is facing the back of the HP LaserJet 3100 product and the top edge of the paper is entering first, as...

  • Page 106: Printing On Special Media

    Printing on special media The HP LaserJet 3100 product is designed to print on a variety of media, including transparencies, envelopes, and custom-made paper. It is recommended that you use HP media or media meeting HP’s specifications. See “Ordering parts” in chapter 9 to order HP’s special media or the HP LaserJet Printer Family Paper Specification Guide .

  • Page 107

    Additional tips for transparencies To avoid transparency curl, remove the transparency as it comes out of the HP LaserJet 3100 product and set it on a flat surface to cool. Additional tips for printing labels Do not use labels that are separating from the backing sheet or that are wrinkled or damaged in any way.

  • Page 108: Managing Hp Laserjet Toner Cartridges

    Managing HP LaserJet toner cartridges It is recommended that you use HP LaserJet toner cartridges. HP has designed the HP LaserJet 3100 product, toner cartridge, and toner formula to work together to give you optimal image quality and reliability from your HP LaserJet 3100 product. To order an HP LaserJet toner cartridge, see “Ordering parts”...

  • Page 109: Extending Toner Life By Redistributing Toner

    Use the two latches on the printer door to pull it open. Using the handle on the toner cartridge, remove the toner cartridge from the HP LaserJet 3100 product. Shake the toner cartridge from side to side about two times per second to distribute the toner evenly.

  • Page 110: Recycling Toner Cartridges

    To reduce landfill waste, HP has adopted a recycling program for empty toner cartridges. A postage-paid shipping label can be found inside your HP LaserJet toner cartridge box. Up to 95 percent of each returned toner cartridge is recycled for use as raw materials in the manufacture of new cartridges and in other industries.

  • Page 111

    The document prints on the wrong side of the paper or upside down? Check to make sure the paper is loaded correctly. See “Loading media” or “Printing on letterhead and envelopes” in this chapter. Both sides of the duplex job printed on the same side? After printing the first side, you probably placed the sheet into the top paper input bin or the single-sheet input slot with the printed side facing you.

  • Page 112: Copying

    Copying Introduction You can make copies by using the control panel on the HP LaserJet 3100 product or the Document Assistant on the computer screen. This chapter explains how to do copy tasks from the control panel. (This is the quickest method.) Any that can also be done using the...

  • Page 113: Using The Control Panel

    (2 up or 4 up), and collating very large jobs that do not fit into the HP LaserJet 3100 product’s memory.

  • Page 114: Loading Paper For Copy Output

    Using the Document Assistant instead of the control panel to copy takes longer because the document is first scanned to the computer before it is copied. Because the Document Assistant slows down the copying process, only use it to access special copying features. For more information on using the Document Assistant, click Help on the Document Assistant.

  • Page 115: Loading Items To Be Copied

    Adjust the guides in the document feeder tray to the size of the item you are loading. Place up to 30 pages top first, face down, into the document feeder tray. Wait for the HP LaserJet 3100 product to load the first page.

  • Page 116

    Note If you are loading a business card, place it with a long edge first. Wait for the HP LaserJet 3100 product to load the page. Note Move the special media lever back to the left after sending special items. A stack...

  • Page 117: Making Copies

    If you are making multiple copies, enter the number of copies you want and press The HP LaserJet 3100 product begins making copies. If you copied a thick item, make sure to push the special media lever back to the left when you are finished.

  • Page 118: Adjusting The Contrast

    Darken, Lighten, or Normal (the factory default). Press Adjusting the resolution Normally the HP LaserJet 3100 product makes copies using Superfine resolution. This setting is the best for items containing mostly text. When making a copy of a photo or graphic, you can select Photo to increase the quality.

  • Page 119: Reducing Or Enlarging Copies

    Reducing or enlarging copies The HP LaserJet 3100 product can reduce copies to as little as 50 percent of the original or enlarge copies to as much as 200 percent of the original. Using the procedure below changes the reduction or enlargement for the current job only.

  • Page 120: Copying Long Pages

    If you want to copy an item longer than 39 inches (991 mm), such as a banner, you can feed it through the HP LaserJet 3100 product in one piece using one of the following procedures. This procedure affects the current job only.

  • Page 121: Features Available Only Through The Software

    What if... I want to use more than one of the HP LaserJet 3100 product functions at the same time? This product is specifically designed to allow you to do many tasks simultaneously, such as print while sending a fax.

  • Page 122: Scanning

    Introduction Scanning is a function initiated from and performed by the software. The only task done from the HP LaserJet 3100 product is loading the item to be scanned. This chapter will show you how to load items and then briefly cover scanning-related topics, such as how to use the JetSuite Pro software and how the optical character recognition (OCR) software works.

  • Page 123: Selecting Items For Scanning

    Adjust the guides in the document feeder tray to the size of the item you are loading. Place up to 30 pages top first, face down, into the document feeder tray. Wait for the HP LaserJet 3100 product to load the first page.

  • Page 124

    Locate the special media lever on the top edge of the control panel and move it to the right. CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page. Load only one sheet at a time, top first, face down, into the document feeder tray.

  • Page 125: Starting A Scan

    Starting a scan After you have loaded a document into the document feeder tray, the Document Assistant appears on the computer screen. Clicking anywhere on the Document Assistant activates it and displays the names of the functions. From here, click Scan. Then, you can click Start Scan or select Scan to Text.

  • Page 126: Common Scan Modes

    Common scan modes When you choose Scan on the Document Assistant, the HP LaserJet 3100 Scan Settings dialog box appears. In this dialog box, you can choose a scan mode for your document. The following are the common scanning modes. Choose the one that best suits your needs: Text mode –...

  • Page 127: Working With Scanned Items In The Viewer

    Working with scanned items in the viewer When you choose Start Scan, the HP LaserJet 3100 product initiates the scan. When the scan is complete, the scanned item appears in the viewer: Add annotations using tools from this tool bar...

  • Page 128: Working With The Desktop

    Working with the desktop When no document is open in the viewer, the desktop shows the JetSuite documents and file folders. JetSuite documents appear as thumbnails (a small image) or as file names: On the desktop, you can view and organize scanned items, as well as faxes being sent from and received to the computer.

  • Page 129: Using Link Icons

    Configure – Clicking this icon allows you to access configuration settings for the software and the HP LaserJet 3100 product. E-Mail – If you have a compatible e-mail program, this icon is available, and you can click it to e-mail a selected item. You will...

  • Page 130: Scanning To Text Using Ocr

    Other Programs – If you have other types of compatible programs, such as image-editing or spreadsheet programs, links are created for them. Then, you can use the icons to send scanned (or faxed) items to those programs. The links for functions always appear on the Manager toolbar. However, the Manager toolbar only shows as many program links as will fit.

  • Page 131: About Ocr Software

    A scanned item becomes an image on your computer. Text on the scanned item cannot be edited by a word-processor program unless it is first run through OCR software. The HP LaserJet 3100 product came with OCR software, which was installed with your other software.

  • Page 132: Scanning From A Twain-enabled Program

    TWAIN-enabled program. To do so, follow the program’s instructions for acquiring an image using TWAIN. When asked what source to acquire the image from, select HP LaserJet 3100. In some programs, you will not be asked to identify the source.

  • Page 133: Scanning Long Pages

    What if... I want to use more than one of the HP LaserJet 3100 product functions at the same time? This product is specifically designed to allow you to do many tasks simultaneously, such as print while sending a fax.

  • Page 134: Mailing Portable Documents

    E-Mailing Portable Documents Introduction The HP LaserJet 3100 product and the JetSuite Pro software work with your e-mail program so you can send two types of documents you normally couldn’t: paper documents and electronic documents created in a program the recipient doesn’t have. The recipient can read and print these documents as long as they have a Windows 3.1 x...

  • Page 135: Introducing The Portable Document Viewer

    Introducing the portable document viewer The JetSuite Pro software has a feature that enables you to create truly portable documents. This feature is a portable document viewer, which is a small, self-contained program. The portable document viewer can be “wrapped” around almost any electronic document. It then allows recipients to view and print the document you send them, whether the original was paper or electronic.

  • Page 136: Selecting Items For Scanning To E-mail

    Place up to 30 pages top first, face down, into the document feeder tray. Wait for the HP LaserJet 3100 product to load the first page. 7 E-Mailing Portable Documents 135...

  • Page 137

    Locate the special media lever on the top edge of the control panel and move it to the right. CAUTION Do not move the lever after the HP LaserJet 3100 product has begun sending the page. Load only one sheet at a time, top first, face down, into the document feeder tray.

  • Page 138: E-mailing Paper Documents From The Document Assistant

    E-mailing paper documents from the Document Assistant If you have an e-mail program that is compatible with the JetSuite software, the Scan to Email button appears on the Document Assistant. Click on the Document Assistant to activate it. Click here to scan an item directly to your e-mail program...

  • Page 139: E-mailing Portable Documents From The Jetsuite Pro Software

    E-mailing portable documents from the JetSuite Pro software You can create and e-mail self-viewing copies of JetSuite documents. If you have an e-mail program that is compatible with the JetSuite Pro software, the Mail icon is available in the Manager toolbar at the bottom of the desktop or viewer window: If this icon is available, you can create and e-mail a self-viewing file of a JetSuite document in one step.

  • Page 140: Managing Basic Features

    Introduction This chapter contains the procedures for printing reports and altering default settings for the HP LaserJet 3100 product. However, most settings can be changed using the software. (In fact, some, like programming one-touch keys and speed-dial and group-dial codes are easier from the software.) Any settings you can also change using...

  • Page 141: Using The Control Panel Menu

    When you find the item you want, press selection. When you have saved the final selection, press exit the menu and return the HP LaserJet 3100 product to the Ready state. The Menu tree Below is the layout of the Menu settings in a hierarchical diagram.

  • Page 142

    Press NTER access the Menu. Use the < > keys Use the to select one of the select one of the choices below and choices below and press press NTER NTER Job Status Fax Functions Delayed Fax Reprint Last Faxes Print Faxes Clear Memory Send Confirmation...

  • Page 143: Setting Send Fax Options

    If you enter the pause at the end of a number you are programming into a one-touch key, speed-dial code, or group-dial code, the HP LaserJet 3100 product waits to dial this number until you enter another number.

  • Page 144: Enabling Special Dialing Symbols

    Enabling special dialing symbols If you need access to special dialing symbols such as hook flash, use this procedure to enable them. You generally do not need these symbols. The default is Off. To enable special dialing symbols Press Use the NTER Press the NTER...

  • Page 145: Special Dialing Symbols Options

    Special dialing symbols options The following table shows which dialing symbols can be entered into a fax number using the procedure on the previous page. Dial Symbol menu choice Dial * Detect dial tone Tone dial Error correction Fax speed Charge code Hook flash Programming one-touch keys and speed-dial...

  • Page 146

    Hint One-touch keys and speed-dial codes can be more easily programmed from the software. Programming the one-touch keys and speed-dial codes from the software will not add numbers to or alter numbers in the PC Fax Phone Books. See the online help for more information. To program one-touch keys and speed-dial codes Press Use the...

  • Page 147: Programming A Group-dial Code

    If you regularly send faxes to the same group of people, you can program a group-dial code for their numbers. When you use a group- dial code, the HP LaserJet 3100 product sends the fax to every fax number in the group.

  • Page 148

    Hint Group-dial codes can be more easily programmed from the software. Programming the group-dial codes from the software will not add numbers to or alter numbers in the PC Fax Phone Books. See the online help for more information. To program group-dial codes Assign a speed-dial code to each fax number you want in this group.

  • Page 149: Programming A One-touch Key For Alternate Long Distance Service

    See “Enabling special dialing symbols” in this chapter. 148 8 Managing Basic Features . Both the access number and the fax TART AUSE NTER . A pause at the end of the string tells the HP AUSE after the...

  • Page 150

    To conceal a PIN number Press *. Use the NTER Press Enter your PIN number. Each digit of the PIN number appears as a $. Press *. < > keys to select Charge Code and press to select Enter Now. NTER 8 Managing Basic Features 149...

  • Page 151: Changing The Time And Date

    Changing the time and date You or your computer already entered this information when you first set up the HP LaserJet 3100 product. You only need this procedure to change the date or time. The date and time information is included in the header that prints at the top of faxes you send.

  • Page 152: Changing The Fax Header

    Changing the fax header You already entered this information when installing the software or when you first set up the HP LaserJet 3100 product. You only need this procedure if you want to change the information from the control panel.

  • Page 153: Adjusting Autoredial

    Adjusting autoredial The HP LaserJet 3100 product is set to redial busy or no answer numbers 5 times automatically. You can set this to a different number, or, if you do not want it to redial, set the number to 0.

  • Page 154: Adjusting The Time Between Redials

    Adjusting the time between redials If the HP LaserJet 3100 product is set to redial automatically, you can adjust the amount of time it waits between redial attempts. The default is 3 minutes. To adjust the time between redials Press...

  • Page 155: Selecting Tone Or Pulse Dialing Mode

    Selecting tone or pulse dialing mode Use this procedure to set the HP LaserJet 3100 product to tone or pulse dialing mode. The default is set to Tone. Leave this set to tone unless you know your telephone is not capable of tone dialing.

  • Page 156: Setting Receive Fax Options

    Setting receive fax options The section describes how to change options that only relate to receiving faxes. The topics include: Selecting answer mode and setting the number of rings to answer Turning on or off error correction Changing the page stamp option Setting faxes to be received to memory Enabling remote retrieval and setting a password Setting autoreduction for incoming faxes...

  • Page 157: Changing Answer Mode And Rings To Answer

    This also allows the HP LaserJet 3100 product to listen to the call, and if it detects fax tones, to take the call.

  • Page 158

    To change the answer mode Press Use the NTER Use the NTER Press Use the NTER Press To change the number of rings to answer Press Use the NTER Use the NTER Press the NTER Enter the number of rings to answer and press Press NTER <...

  • Page 159: Turning On Or Off Error Correction

    Normally, the HP LaserJet 3100 product monitors the signals on the telephone line while it is sending a fax, which it sends in pieces. If the HP LaserJet 3100 product detects an error signal while it is sending a piece of the fax, it can resend that piece.

  • Page 160: Changing The Page Stamp Option

    Changing the page stamp option Incoming faxes print with the sender’s identification and the date and time at the top. If you change the page stamp option to Yes, incoming faxes are stamped with a second line repeating the sender’s identification and date and time, but also show how many pages were transmitted.

  • Page 161: Receiving Faxes To Memory

    Receiving faxes to memory If you have faxes routed to the HP LaserJet 3100 product and enable memory receive, faxes are stored in memory until you retrieve them. If memory receive is turned off, faxes print. The factory default is No.

  • Page 162: Enabling Remote Retrieval And Setting A Password

    Enabling remote retrieval and setting a password This feature must be enabled if you want to be able to retrieve your faxes to a fax machine at another location. This setting can remain on at all times. The only time you might not want it enabled is if you are afraid someone else has your password and may try use it to retrieve your faxes at another location.

  • Page 163: Setting Autoreduction For Incoming Faxes

    Setting autoreduction for incoming faxes If this feature is set to Auto (the default), the HP LaserJet 3100 product automatically reduces long faxes to fit on the paper. If the feature is turned off, long faxes print at full size on multiple pages.

  • Page 164: Changing The Silent Detect Mode

    Changing the silent detect mode This setting controls whether or not you can receive faxes from older- model fax machines that don’t emit a fax signal during fax transmissions. At the time of this publication, these silent model fax machines represented very few of the fax machines in use. The default is No.

  • Page 165: Managing Logs And Reports

    On demand, you can print a log of the last 40 faxes. This log includes entries for: all faxes received to the HP LaserJet 3100 product all faxes sent from the control panel most faxes sent from the Document Assistant...

  • Page 166: Setting When The Fax Log Prints

    Setting when the fax log prints You can decide whether or not you want the fax log to print automatically after every 40 faxes sent or received. The factory default is Yes. See “Printing the fax log” on the previous page for a description of which faxes have entries in the fax log.

  • Page 167: Printing A One-touch, Speed-dial, And Group-dial Report

    NTER < > keys to select Reports and press < > keys to select Phonebook and press . The HP LaserJet 3100 product exits the Menu settings NTER < > keys to select Reports and press < > keys to select Print Config Report and press .

  • Page 168: Printing A Self-test Report

    Printing a self-test report When you request this report, the HP LaserJet 3100 product runs a self-test and then prints the results. This report includes information such as the speed of the modem, how many pages have been printed, and a list of the most recent error messages.

  • Page 169: Printing All Reports At Once

    Use the and prints the report. 168 8 Managing Basic Features NTER < > keys to select Reports and press < > keys to select Print All and press The HP LaserJet 3100 product exits the Menu settings NTER NTER...

  • Page 170: Adjusting General Defaults

    The speaker for sounds associated with incoming and outgoing faxes. The volume of sounds the HP LaserJet 3100 product emits when it requires attention, such as when the printer door is open. The beeps emitted when you press control panel keys.

  • Page 171

    To turn on or off attention sounds Note The default set at the factory for the attention sounds is Low. Press Use the NTER Use the NTER Press Use the NTER Press To turn on or off control panel key beeps Note The default set at the factory for the beeps is Low.

  • Page 172: Changing The Default Resolution

    Changing the default resolution Resolution affects the quality, in dots per inch (dpi), of your fax or copy documents. It also affects the transmission speed of faxes. Use this procedure to change the default resolution, which is the resolution normally used. The choices for this setting are Standard (the factory default), Fine, Superfine, or Photo.

  • Page 173: Changing The Default Contrast

    Changing the default contrast The default contrast is the contrast normally applied to items being faxed and copied. The default set at the factory is Normal. Note If you only want to change the contrast for the current job, see “Adjusting the contrast”...

  • Page 174: Setting The Default Collation

    Setting the default collation You can set the HP LaserJet 3100 product to collate multiple copies into sets. For example, if you are making two copies of three pages and the collation is on, the pages would print in this order: 1,2,3,1,2,3.

  • Page 175: Setting The Paper Size

    Setting the paper size The paper size should be set to the size of paper you normally load in the paper input bin. The HP LaserJet 3100 product uses this setting for printing reports and determining autoreduction for incoming faxes.

  • Page 176: Changing The Default Copy Size

    Changing the default copy size The default copy size is the size to which copies are normally reduced or enlarged. If you keep the factory default size set to 100 percent, all copies will be the same size as the original document. You probably will not need to change this setting and should leave it set to 100 percent.

  • Page 177: Restoring Factory Defaults

    To use them, press the first one-touch key and then the second, or enter the first speed-dial code and then the second, one after the other. The HP LaserJet 3100 product dials both strings of numbers as if they were a single number.

  • Page 178: Troubleshooting And Maintenance

    Troubleshooting and Maintenance Basic troubleshooting steps If the HP LaserJet 3100 product doesn’t work properly, first check the following: The Ready (green) light is on and not blinking. If the Error (yellow) light is on, check the control panel display for a message.

  • Page 179: Clearing Jams From The Scanner Area

    Clearing jams from the scanner area The following is a list of possible causes for jams in the scanning mechanism: Too many pages were loaded into the document feeder tray. A special media item was loaded but the special media lever was to the left.

  • Page 180

    To clear jams from the scanner area Using both hands, pull the document release door (control panel) toward you. Remove any jammed media. CAUTION Only use your hands to remove jammed paper. Using other objects can damage internal parts. Make sure all pieces of media are removed and then close the door.

  • Page 181: Clearing Jams From Paper Path Areas

    The paper path lever was adjusted while a job was printing. The printer door was opened while a job was printing. The paper being used does not meet HP’s specifications. The paper being used was smaller than 3 by 5 inches (76.2 by 127 mm).

  • Page 182

    Also, verify that the paper guides are adjusted snugly without crinkling or bending the media. The HP LaserJet 3100 product, in most cases, reprints the jammed page and finishes the rest of the job. Once your job has finished printing, check it to make sure all pages printed.

  • Page 183

    Remove the toner cartridge. Be sure to protect it from light while it is outside the HP LaserJet 3100 product. CAUTION Avoid touching the long, black, sponge roller inside the product. Touching it may reduce output quality.

  • Page 184

    The HP LaserJet 3100 product, in most cases, reprints the jammed page and finishes the rest of the job. Once your job has finished printing, check to make sure all pages printed.

  • Page 185: Resetting The Hp Laserjet 3100 Product

    Resetting the HP LaserJet 3100 product You may need to reset the HP LaserJet 3100 product if an error occurs. Resetting the HP LaserJet 3100 product accomplishes the following: Clears all unprinted data from the HP LaserJet 3100 product’s memory.

  • Page 186: Resolving Control Panel Error Messages

    Menu level. Clear Document Your document jammed while being fed From Scanner through the document feeder tray, the HP LaserJet 3100 product loaded multiple sheets of the document. The special media lever was in the wrong position for the document you sent.

  • Page 187

    Decoding Error There was an error in decoding with the #(number 1-3) image processing chip. Documents Were Power to the HP LaserJet 3100 product Lost START to was interrupted, and documents in Continue memory were lost. Encoding Error There was an error in encoding with the image processing chip.

  • Page 188

    (chapter 8) to identify which faxes were lost. Then, re-enter the faxes. If the HP LaserJet 3100 product was set to receive faxes to memory (instead of printing), any documents received to memory also has been lost.

  • Page 189

    Message Cause Long Page? The HP LaserJet 3100 product senses a START to Continue document over 39 inches (991 mm), such as a banner, may be feeding through the document feeder tray or that a paper jam has occured. Memory Full - Send During the fax job the memory filled.

  • Page 190

    Not Enough Memory There is not enough memory to complete the job indicated. Not Enough Memory The HP LaserJet 3100 product does not to Duplicate for have enough memory to complete the COPY copy job.

  • Page 191

    Too many characters were entered when dialing a phone number. Polling-In Error The HP LaserJet 3100 product tried to poll another fax machine. The poll failed because either there was no answer, the line was busy, or the other fax machine was not ready to be polled.

  • Page 192

    Check that the parallel cable is securely connected between the HP LaserJet 3100 product and the computer. If the problem persists, unplug the HP LaserJet 3100 product’s power cord from the power source for 10 seconds, and then replug it in.

  • Page 193

    Printer Paper Jam A paper jam has occurred. Check Paper Path Printer Signal Error There was an error in the HP LaserJet 3100 product print unit. Receive Error An error occurred while the HP LaserJet 3100 product was receiving a fax.

  • Page 194

    Memory been received to memory. Solution Press and hold down the key for 7 seconds. This resets the HP LaserJet 3100 product. If the error persists, unplug the power cord from its power source for 10 seconds, and then replug it in.

  • Page 195

    194 9 Troubleshooting and Maintenance Solution After selecting the Print command in the program from which you are printing, select the HP LaserJet 3100 as the printer. Reprint the job. Check the fax number and try resending the fax. If the message appears again, try sending to another fax machine or try again later.

  • Page 196: Solving Fax Problems

    If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 3100 product, the other device may be interfering. You must unhook the other device to connect and...

  • Page 197

    Also, try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3100 product is receiving power.

  • Page 198

    The HP LaserJet If your HP LaserJet 3100 product is on a 3100 product is PBX system, the PBX system may be receiving faxes generating a dial tone the HP LaserJet but is not sending 3100 product cannot detect.

  • Page 199

    Faxes routed to If the rings to answer setting for the HP the computer are LaserJet 3100 product is lower than the being received by rings to answer for the PC fax software,...

  • Page 200

    Try closing all other open applications and resending the document. Check that you have the parallel cable plugged in securely on the back of the HP LaserJet 3100 product. Check that the cable is plugged into the parallel port, not the serial port.

  • Page 201

    The memory receive option may be selected and faxes are being stored in the HP LaserJet 3100 product until you print them. The Receive to PC option may be selected and faxes are being received by the computer.

  • Page 202

    Problem Cause Faxes are printing The autoreduction setting may not be set on two pages correctly. instead of one. Document stops The maximum scannable page length is feeding in the 39 inches (991 mm). If the page is longer, middle of faxing. scanning stops at 39 inches (991 mm).

  • Page 203

    Long pages aren’t The page may be longer than 39 inches feeding. (991 mm). You receive this Either the power cord for the HP LaserJet software 3100 product or the parallel cable message: between it and the computer is not “JetSuite Fax has...

  • Page 204: Solving Printing Problems

    “Solving image quality problems” and “Solving paper feed problems” in this chapter. Problem Cause No parallel port is The HP LaserJet 3100 product must be available or the directly connected to the computer’s parallel port is parallel port. It cannot share the parallel being shared by port with another device.

  • Page 205

    You may also try using a different parallel cable (IEEE-1284, type “C” connector). Check your software’s printer selection menu to see if you selected the HP LaserJet 3100. Check your software’s printer selection menu to make sure it is accessing the correct port.

  • Page 206

    If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 3100 product, the other device may be interfering. You must unhook the other device to connect and...

  • Page 207

    Also, try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3100 product is receiving power.

  • Page 208: Solving Copying Problems

    If you are copying from the Document available or the Assistant or the JetSuite Pro software, the parallel port is HP LaserJet 3100 product must be being shared by directly connected to the computer’s another device. parallel port. It cannot share the parallel port with another device.

  • Page 209

    If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 3100 product, the other device may be interfering. You must unhook the other device to connect and...

  • Page 210

    Also, try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3100 product is receiving power.

  • Page 211

    Try closing all other open programs and recopying the document. Check that you have the parallel cable plugged in securely on the back of the HP LaserJet 3100 product. Check that the cable is plugged into the parallel port, not the serial port.

  • Page 212: Solving Scanning Problems

    If you have a sound card, external hard drive, or network switchbox connected to the same parallel port as the HP LaserJet 3100 product, the other device may be interfering. You must unhook the other device to connect and...

  • Page 213

    Also, try removing the power cord from the back of the HP LaserJet 3100 product and then reinserting it. If the Ready message is displayed on the control panel, the HP LaserJet 3100 product is receiving power.

  • Page 214

    Check that you have the parallel cable plugged in securely on the back of the HP LaserJet 3100 product. Check that the cable is plugged into the parallel port, not the serial port. PC faxing may also be slow if you have an SPP-compliant parallel port.

  • Page 215

    If the item is in the JetSuite Pro software, editable. the text cannot be edited. The text must be converted using an OCR program (one is included with the HP LaserJet 3100 product) and then opened in a word- processing program. Items lose their...

  • Page 216: Solving Image Quality Problems

    0.25 in (6.4 mm). If printing or copying, the reduction setting may be set incorrectly. Images will not The HP LaserJet 3100 product may not print. be plugged in. The parallel cable may be loose.

  • Page 217

    HP’s paper specifications (for example, it may be too moist or too rough). Toner density setting may need to be adjusted. A part of the HP LaserJet 3100 product may be damaged. Stains or smudges The paper you are using may not meet appear as small, HP’s paper specifications (for example, it...

  • Page 218

    Problem Cause Vertically-aligned The toner cartridge may be damaged. black streaks or smears appear on successive pages. The HP LaserJet 3100 product may need cleaning. Horizontally The toner cartridge may not be properly aligned black installed. streaks or smears appear.

  • Page 219

    The toner cartridge may not be installed completely black. properly. The toner cartridge may be defective and need replacing. The HP LaserJet 3100 product may need to be repaired if the problem continues after replacing the toner cartridge. 218 9 Troubleshooting and Maintenance Solution...

  • Page 220

    Blank pages print Page length and margins are not set occasionally. correctly for the paper size. Your HP LaserJet 3100 product may be feeding two or more sheets of paper at a time because the paper is difficult to separate.

  • Page 221

    Print a self-test page from the control panel or the software to verify the HP LaserJet 3100 product is working. See “Printing a test page” in chapter 1. To order HP’s paper specification guide, see...

  • Page 222

    If it is too dark, the original may be on colored paper. The HP LaserJet 3100 product may need recalibrating. Scanned images There may be ink, glue, white-out, or have unwanted some other substance on the scanner’s lines through them.

  • Page 223: Solving Paper Feed Problems

    Solving paper feed problems Use the following table to solve problems related to moving paper or documents through the HP LaserJet 3100 product . Problem Cause Pages are coming Paper is curled or wrinkled when using the out of the HP paper output bin.

  • Page 224

    Print a self-test page from the control panel or the software to verify the HP LaserJet 3100 product is working. See “Printing a test page” in chapter 1. To order HP’s paper specification guide, see “Ordering parts”...

  • Page 225

    Problem Cause Scanned items The document feeder tray guides may not are crooked. be adjusted properly. 224 9 Troubleshooting and Maintenance Solution Be sure to center the paper with the guides. Also, verify that the guides are not adjusted too tightly or too loosely against the paper.

  • Page 226

    The paper was poorly cut by the manufacturer and is sticking together. The paper does not meet HP’s specifications for print media. The output capacity was exceeded in the paper output bin or front paper output slot.

  • Page 227

    Problem Cause The HP LaserJet The special media lever may be in the 3100 product is incorrect position. feeding multiple sheets or jams frequently from the document feeder tray. Guides are not adjusted properly. The document feeder tray is too full.

  • Page 228: Cleaning The Scanner Path

    WARNING! Before cleaning the HP LaserJet 3100 product, disconnect it from the power source. Open the document release door. If the long, white strip on the inside...

  • Page 229

    (such as lens tissues) dampened with a small amount of isopropyl alcohol. CAUTION Do not spray alcohol or any other liquid directly into the HP LaserJet 3100 product. Doing so can damage the product. CAUTION As much as possible, avoid touching the white strip and glass strip with alcohol.

  • Page 230: Cleaning The Print Path

    You may need to clean the print path to re-establish print quality if you frequently duplex or notice other marks on printed pages. WARNING! Before cleaning the HP LaserJet 3100 product, disconnect it from the power source. To clean the HP LaserJet 3100 product...

  • Page 231

    Remove the toner cartridge. Note If you notice excessive amounts of toner inside the HP LaserJet 3100 product, the toner cartridge may be defective. Use HP LaserJet toner cartridges to ensure high quality printing and to reduce incidents of excessive toner.

  • Page 232

    Scrub the exposed area (top and front) of the light gray roller using a side-to-side motion. Do not rotate the roller to clean the non-exposed sides. Using a dry, lint-free cloth, wipe the exposed area of the light gray roller in a side-to-side motion to remove loosened dirt.

  • Page 233: Using A Cleaning Page

    Using a cleaning page 232 9 Troubleshooting and Maintenance After you have cleaned the printer parts, use this procedure to print and use a cleaning page. This cleaning page may help remove toner specks on your printed pages. To use a cleaning page Place a stack of regular paper into the paper input bin.

  • Page 234

    If toner specks appear often and there is a frequent need to clean the print path, try using a different type of paper, and make sure the paper meets HP paper specifications. To order the HP paper specification guide, see “Ordering Parts”...

  • Page 235: Recalibrating The Scanner

    Recalibrating the scanner 234 9 Troubleshooting and Maintenance The HP LaserJet 3100 product was calibrated at the factory. However, you may need to recalibrate the scanner if you notice that sent faxes, copies, or items scanned to the computer have black or white lines running through them.

  • Page 236: Ordering Parts

    Letter Labels You can order parts in one of the following ways: In the U.S., call HP Direct Ordering at (800) 538-8787 for most items. To order HP LaserJet paper, call (800) 471-4701. - Or - To find a dealer near you, or if your dealer is temporarily out of stock, call the HP Customer Information Center (800) 752-0900.

  • Page 237: Ordering Software

    Ordering software To order the software on floppy disks or a replacement CD-ROM if yours is damaged, contact Hewlett-Packard: Request by Phone: Request by Fax: Request by Mail: 236 9 Troubleshooting and Maintenance +44 (0) 1429 865 511 (English) +44 (0) 1429 863 343 (French) +44 (0) 1429 863 353 (German) +44 (0) 1429 866 000 European Fulfillment for Hewlett-Packard...

  • Page 238: Appendix A Specifications

    Specifications HP LaserJet 3100 Product Specifications Input for paper input bin and single-sheet input slot Maximum media size Minimum media size Paper input bin capacity Input for document feeder tray Maximum item size Minimum item size Document feeder tray capacity...

  • Page 239: Electrical Specifications

    Resolution Print resolution Scan resolution Fax resolution Environment Operating (working or standby) Storage (unplugged) Electrical specifications Power requirements Power consumption (in continuous copy mode) Minimum recommended circuit capacity Idle power Acoustical emissions (Per ISO 9296) While copying Physical Height Depth Width Weight (cartridge installed) 238 A Specifications...

  • Page 240

    Features and other specifications Print speed Copy speed Fax transmission speed Margins for scanned items Margins for printed pages Fax compatibility Fax coding schemes Modem speed Speed dialing Distinctive ring detect Multiple copies Copy Reduction or Enlargements 50 to 200% Memory Printer Duty Cycle Scanner Duty Cycle...

  • Page 241: Simultaneous Tasking Features

    Simultaneous tasking features This table shows what functions will work when another function is already in use. If the HP LaserJet Send a Receive 3100 print job a paper product Printing a Yes. Prints Yes. file when first Prints print job when file ends.

  • Page 242: Paper Weight Equivalence Table (approximate)

    Paper weight equivalence table (approximate) Use this table to determine equivalent points in weight specifications other than US bond weight. For example, to determine the equivalent of 20 lb. US bond weight paper in US cover weight, locate the bond weight in the second column and scan across the row to the cover weight (fourth column).

  • Page 243: Product Specifications

    Product specifications Transportation: Non-operating Magnetic Field Emissions, IATA Packaging Instructions 902 Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States.

  • Page 244: Laser Statement For Finland

    överskrider gränsen för laserklass 1. HUOLTO HP LaserJet 3100 -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi...

  • Page 245: Fcc Regulations

    Consult your dealer or an experienced radio/TV technician. Note Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Note Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 246: Fcc Part 68 Requirements

    FCC part 68 requirements This equipment complies with FCC rules, Part 68. On the back of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

  • Page 247: Telephone Consumer Protection Act (us)

    The following repairs can be done by the customer: Replace any original equipment that came with the HP LaserJet 3100 product. This includes the toner cartridge, the supports for trays and bins, the power cord and the telephone cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected.

  • Page 248: Ic Cs-03 Requirements

    IC CS-03 requirements NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.

  • Page 249: Declaration Of Conformity

    Department HQ-TRE / Standards Europe, Herrenberger Strasse 130, D-71034 Böblingen (FAX: +49-7031-14-3143) USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, ID, 83707-0015 (Phone: 208-396-6000) 248 A Specifications HP LaserJet 3100 product C3948A / ICES-003, Issue 2 1.0 kV Power Lines...

  • Page 250: Canadian Doc Regulations

    Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment. This HP LaserJet printer design eliminates:...

  • Page 251

    HP using the prepaid shipping label and instructions included inside each new HP toner cartridge box. If your country is not listed in the recycling guide, call your local HP Sales and Service Office (see appendix B) for further instructions.

  • Page 252

    HP Sales and Service Office (see appendix B) for further information regarding the HP Toner Cartridge Recycling Program. Design for recycling has been incorporated into this printer and its accessories. The number of materials has been kept to a minimum while ensuring proper functionality and high product reliability.

  • Page 253: Material Safety Data Sheet

    Material safety data sheet The Material Safety Data Sheet for the toner can be obtained by calling the U.S. HP FIRST (Fax Information Retrieval Support Technology) at 1 (800) 231-9300. After connecting, press 1. Then, request document number 10164. International customers should see the front of this manual for appropriate phone numbers and information.

  • Page 254: Appendix B Service And Support Information

    Replacement products may be either new or like-new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used.

  • Page 255: Obtaining Hardware Service

    If your hardware should fail during the warranty period, HP offers the following support options: HP repair services. HP will arrange to pick up the unit, repair it, and return it to you within 7 days. You can also choose to return the unit to an HP repair office.

  • Page 256: Returning The Unit

    Returning the unit When shipping equipment, HP recommends insuring it. Also, include a copy of your proof of purchase. Please also fill out the Service information Form below to ensure the most accurate repairs. CAUTION Shipping damage as a result of inadequate packaging is the customer’s responsibility.

  • Page 257: Service Information Form

    Service information form Who is returning the equipment? Person to contact: Alternate contact: Return shipping Address: What is being sent?: Please attach any relevant printouts when returning equipment. Do not ship accessories that are not required to complete the repair (manuals, cleaning supplies, etc.). What needs to be done? 1.

  • Page 258: Software License Agreement

    Ownership. The Software is owned and copyrighted by HP or its third party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. HP's third party suppliers may protect their rights in the event of any violation of these License Terms.

  • Page 259

    1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product involved. 258 B Service and Support Information...

  • Page 260: Hp Sales And Service Offices

    Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the “HP Support” section in the front of this manual. Products should not be returned to the offices listed below. Product return information is available through the appropriate Customer Support Center in “HP...

  • Page 261

    260 B Service and Support Information...

  • Page 262: Appendix C Changing Parallel Port Modes

    HP LaserJet 3100 product. The mode for the computer’s parallel port determines how the parallel port performs with the HP LaserJet 3100 product. This mode can be defaulted to a number of different settings by your computer. Unfortunately, there is no automatic way to choose the best setting when you install the HP LaserJet 3100 software.

  • Page 263

    ACER www.acer.com 1. While your computer is booting, to enter Setup, follow the directions on the screen: “To enter Setup, press CTRL-ALT-ESC.” 2. Follow the legend on how to scroll through the options. 3. When you reach the Parallel Port Mode option, choose ECP if it is a choice.

  • Page 264

    5. Follow the legend directions to save and exit. HP Pavilion www.hp.com 1. At the HP Blue Screen, press to enter Setup. 2. Choose Advanced on the Menu Bar. 3. Following the legend directions, choose Peripheral Configuration and arrow down to Parallel Port Mode.

  • Page 265

    HP Vectra www.hp.com 1. While your PC is booting, follow the directions on the screen: “Press F2 to Enter Setup,” which will be displayed at the bottom of the Hewlett Packard System Hardware Test screen. 2. Use the arrow keys to select Parallel Port Mode.

  • Page 266: General Information

    Packard Bell www.packardbell.com 1. While your computer is booting, follow the directions on the screen: “Press F2 to Enter Setup.” (It may be F1 on some models.) 2. Click Advanced on the Menu Bar. 3. Follow the legend directions to choose Integrated Peripherals (or Peripheral Configuration on some models).

  • Page 267: Other Areas Of Potential Conflict

    HP LaserJet 3100 product cannot share the parallel port with other peripherals. If none of the options in the Setup allow the HP LaserJet 3100 product to talk to the computer or you have other devices that need a parallel port, you can add an external ECP parallel port card to your computer.

  • Page 268: Glossary

    A word, note, mark, or highlighting added to an item. Automatic mode An HP LaserJet 3100 product feature that allows the fax machine either to answer incoming calls after the number of rings to answer specified or “listen” for fax tones when an answering machine connected to the line answers first.

  • Page 269

    The process of printing a multiple-copy job in sets. When collate is selected, the HP LaserJet 3100 product prints an entire set before printing additional copies. Otherwise, the device prints the desired number of copies of a page together before printing the following pages.

  • Page 270

    dots per inch (dpi) A measurement of resolution used for scanning and printing. Generally, more dots per inch mean a higher resolution, a greater amount of visible detail in the image, and a larger file size. e-mail (electronic mail) An abbreviation for electronic mail. Software that you can use to electronically transmit items over a communications network.

  • Page 271

    Manual mode An HP LaserJet 3100 product feature that prevents the fax machine from answering calls. To receive a fax, the fax receiving process must be started either from the fax machine itself, the software, or from a telephone connected to the same line as the fax machine.

  • Page 272

    Faxing electronic documents from and receiving incoming faxes to the computer. The computer must have a PC fax program installed to use PC faxing. A PC fax program came with the HP LaserJet 3100 product. portable document viewer A mini-program that can be attached to an electronic document and e-mailed.

  • Page 273

    An industry-standard for scanners and software. Using a TWAIN- compliant scanner with a TWAIN-compliant program, you can initiate a scan from within the program. viewer A program that allows someone who does not have the JetSuite software to view a JetSuite document. The Viewer does not allow someone to change the document.

  • Page 274: Index

    Index Symbols .adr files. See online help .dbf files. See online help Acer computer parallel port mode 262 acoustical emissions 238 adjusting autoredial attempts 152 contrast for faxing 70 resolution for faxing 70 sounds 169 time between redials 153 adr files. See online help agreement, software license 257 annotating a document.

  • Page 275

    circuit 238 document feeder tray 237 document output tray 237 front paper output slot 237 cards, business 115 carrier sheets 67 cartridges, toner extending life 108 illustration 15 installing 18 leaking inside 230 life expectancy 107 recommendations 107 recycling 109, 250 redistributing toner 108 CCIT Group 3 compatibility 239 CD-ROM...

  • Page 276

    copy size default, changing 175 copy speed 239 copying adjusting contrast 117 adjusting resolution 117 changing default copy size 175 enlarging 118 functions that work with 240 loading items to be copied 114 loading paper 113 long pages 119 making copies 116 maximum copies per job 239 properties.

  • Page 277

    documents annotating. See online help creating. See online help distributing. See online help erasing parts. See online help lost in transmission 186, 187 moving around in. See online help portable 133 saving. See online help sending as e-mail. See online help straightening.

  • Page 278

    Help button 50 help, online 54 hookflash, enabling 143 HP Authorized Service Provider support option 254 HP Pavilion computer parallel port mode HP sales and service offices 259 HP Vectra computer parallel port mode humidity specifications 238 hyperlinks. See online help...

  • Page 279

    using compact disc or floppy disks 35 installing software 33 software in Windows 3.1 x 36 software in Windows 95/NT 4.0 35 insuring equipment 255 intensity of image. See online help internal modem. See modem international calls, using Manual Dial for Internet, connecting to for e-mail 24 interruptions in power 186 invalid date or time for fax 187...

  • Page 280

    48 Micron computer parallel port mode 264 modem connecting 28, 30 errors 188 speed 239 using with HP LaserJet 3100 product 24 modes answer 43, 156 error correction 158 parallel port 261 pulse dialing 154 silent detect 163 tone dialing 154 moving around in a document.

  • Page 281

    PC Fax Phone Book. See JetSuite PC Fax Phone Book PC fax software description 64 included with HP LaserJet 3100 product limitations in using 64 using your own 34 Pentium PC parallel port mode 262 Phone Book. See JetSuite PC Fax Phone...

  • Page 282

    from MS-DOS. See online help functions that work with 240 labels 106 landscape orientation 97 letterhead 101 menu tree 167 multiple pages per sheet. See online help on both sides 103 on special media 105 one sheet at a time 99 one-touch, speed-dial, and group-dial report 166 options.

  • Page 283

    Manual Dial 77 when polled 82 with confirmation 79 with long pages 80 serial ports 23 service and support extended warranty 251 HP Authorized Service Provider option obtaining hardware service 254 offices 259 Index options 254 returning units 255 warranty 253...

  • Page 284

    input and output capacities 237 media size 237 temperature 238 transportation 242 speed best resolution for faxes 71 copy 239 fax transmission 239 modem 239 options affecting 71 print 239 speed dialing key on control panel 48 specifications 239 speed-dial codes description 144 programming 144 report 166...

  • Page 285

    251, 253 weight of unit 238 width of unit 238 Windows installation requirements 14 installing HP LaserJet 3100 software in installing software in Windows 3.1 x 36 installing software in Windows 95/NT 4.0 worldwide sales and service offices 259 Index...

  • Page 286

    Printed on Recycled Paper Copyright© 1998 Hewlett-Packard Co. Printed in Germany 4/98 Manual Part No. C3948-90970 *C3948-90970* *C3948-90970* C3948-90970...

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