Sharp MX-C300P Software Setup Manual page 41

Problem
The machine is not
detected (when
connected to a
network).
The plug and play
screen does not
appear (USB
connection in
Windows).
The printer driver is
not installed correctly
by plug and play (USB
connection in
Windows).
Point to check
Is the machine power on?
Is your computer connected correctly to
the machine?
Is the machine power on?
Can your computer use a USB
connection?
Did you connect the machine to your
computer before installing the printer
driver?
WHEN INSTALLATION WAS NOT SUCCESSFUL
Solution
If the machine is powered off, it will not be detected.
Switch on the main power switch. (In Windows, search
again after powering on the machine.)
Make sure that the cable is connected securely to the
LAN connectors on your computer and the machine.
Check the connections at the hub as well.
☞
CONNECTING TO A NETWORK (page 7)
When a USB cable is connected, make sure the power
of the machine is "ON" and then connect a USB cable to
the machine. When the machine is not powered on,
switch on the main power switch.
Check your computer whether or not a USB interface
can be used on the Device Manager in your computer.
(For information on "Device Manager", see Help in
Windows.)
If USB can be used, your controller chipset type and
root hub will appear in "Universal Serial Bus controllers"
in "Device Manager". (The items that appear will vary
depending on your computer.)
If these two items appear, USB should be useable. If a
yellow exclamation point appears next to "Universal
Serial Bus controllers" or the two items do not appear,
refer to your computer manual or check with the
manufacturer of your computer to enable USB and then
reinstall the printer driver.
If the machine was connected to your computer with a
USB cable before the printer driver was installed from
the installer, check if information on the unsuccessful
installation remains in "Device Manager". (For
information on "Device Manager", see Help in
Windows.)
If the model name of the machine appears in "Other
devices" in "Device Manager", delete it, restart your
computer, and install the printer driver again.
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