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Solutions to Common Problems
Before you call...
If you experience a problem with your refrigerator or notice a product behavior or
condition that you do not understand, you can usually avoid a call to your service
representative by referring to this section for an answer. Beginning with the following
table, this information includes common problems, causes, and suggested solutions.
Concern Potential Cause
Automatic Ice Maker
Ice maker is
•
Ice maker is turned off.
not making
any ice.
•
Refrigerator is not
connected to water line or
water valve is not open.
•
The water supply line is
kinked.
•
The water filter is not
seated properly.
•
The water filter may be
clogged with foreign
material.
•
Freezer ice maker wire
signal arm is being held
up by an item not allowing
it to go in the on or down
position.
Common Solution
•
Turn on ice maker. For the fresh food
ice maker, press ice maker on-off
once. For the freezer ice maker,
lower the arm to turn the ice maker
on, or raise it and snap it in its upper
position to turn the ice maker off.
•
Connect the unit to the household
water supply and ensure the water
valve is open.
•
Ensure that the supply line does not
kink when the refrigerator is pushed
into place against the wall.
•
Remove and re-install the water
filter. Be sure to rotate it fully into the
locked position.
•
If water dispenses slowly or not at
all, or if the filter is six months old or
older, it should be replaced.
•
Move any item or frozen ice cubes
that may block the signal arm from
being in the on or down position.
Additionally, the ice bin itself may be
out of position so that it prevents the
signal arm from dropping all the way
down. Be sure the bin is pushed all
the way to the rear of the shelf. See
Automatic Ice Maker-Freezer section
in manual.
37
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