Gateway Solo 5300 User Manual page 262

Chapter 17: Troubleshooting
To access the gateway.your.way dial-up server:
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4
Your fax communications program only sends and receives faxes at
14,400 bps when you have a 56K modem
Current fax technology only supports a maximum send and receive rate of
14,400 bps.
The modem is not recognized by the computer
Make sure the line connected to the modem is working and plugged into
the appropriate port on the modem. Use the Setup poster to make sure
that the connections have been made correctly.
If the modem shares the telephone line with another device, make sure
the telephone line is not in use (for example, someone is on the
telephone, or another modem is in use).
Use the modem cable that came with your computer. Some telephone
cables do not meet required cable standards and may cause problems with
the modem connection.
Shut down and restart your computer.
Run Windows modem diagnostics.
To run modem diagnostics in Windows XP:
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256
Insert Disc 1 of the System Restoration Kit.
Select .
Help
Click
Support Web Site
To check your modem connection speed, select the
After your modem connects, move the mouse cursor over the
icon (located next to the clock on your Taskbar), your
Networking
modem connection speed appears.
Close all open programs.
Click , then select
Start
icon, click
Modem Options
Click/double-click the
tab.
Modems
www.gateway.com
, then follow the on-screen instructions.
. If you do not see the
Control Panel
Switch to Classic View
Phone and Modem Options
option.
Direct Dial
Dial-Up
Phone and
.
icon, then click the