Picture; Sound; Customer Support; Open Source Software Notice - LG BB5521A Owner's Manual

60 Troubleshooting

Picture

Symptom
There is no picture.
Picture noise appears
Blu-ray 3D disc playback does
not output 3D views.

Sound

5
Symptom
There is no sound or the sound
is distorted.

Customer Support

You can update the Player using the latest software to enhance the products operation and/or add new
features. To obtain the latest software for this player (if updates have been made), please visit
http://lgservice.com or contact LG Electronics customer care centre.

Open source software notice

To obtain the corresponding source code under GPL, LGPL, MPL and other open source licenses, please
visit http://opensource.lge.com. All referred license terms, warranty disclaimers and copyright notices are
available to download with the source code.
Cause & Solution
y Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y Connect the video connection securely.
y Check the [HDMI Color Setting] in the [Setup] menu is set to the
appropriate item that conforms to your video connection.
y Your TV may not suppot the resolution you have set on the player.
Change the resolution that your TV accepts.
y The player's HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
y You are playing a disc recorded in a colour system that is different
from your TV.
y Set the resolution which your TV accepts.
y Connect the player to your TV with HDMI cable (Type A, High Speed
HDMI™ Cable with Ethernet).
y Your TV may not support "HDMI 1.4 3D mandatory format".
y The [3D Mode] option in the [Setup] menu is set to [Off ].
Set the option to [On].
Cause & Solution
y The unit is in scan, slow motion, or pause mode.
y The sound volume is low.